Read what people are saying
about Precision Garage Door in:
Westminster Area, MD
Precision Garage Door of Baltimorehas received 245 reviews, averaging 4.90 Stars:
Finksburg, MD
Manchester, MD
service was excellent, rep was great, a little pricey
- clifton rineheart
New Windsor, MD
Very knowledgeable and professional. Response time was very efficient. My husband and I are very happy with our repairs. Will definitely use them again! A+!
- Cindy Martin
Westminster, MD
Tito was amazing and it’s very refreshing to know good great customer experiences still exist! He was extremely personable, friendly and on time! Just a fantastic experience!
- Mike Warren
Eldersburg, MD
The technician that serviced our door was extremely polite, professional, thorough and knowledgeable. His name is Tito and diagnosed the problems and made the repairs. Our garage doors work/ operate better than ever. He’s the best.
- Albert Bussone
Taneytown, MD
Was looking for a garage door service company local and with a good customer rating. Tito was very polite, professional, and knowledgeable. Tito talked me through the needs, and the hows of the repairs. He even gave an estimate of JUST fixing it versus fixing it right.
- Grant Stone
Westminster, MD
Tito did a great job for the repair work needed. Would use the company service again if a problem should arise again.
- John
Westminster, MD
Excellent customer service, service technician was very knowledgeable and resolved our issue. Would recommend.
- Tracy Campbell
Taneytown, MD
Our door opener is only about a month old. This morning it would not open. Tito was just here and determined that snow on our car (it had been parked at the airport) melted in the garage and froze enough to impede the door from opening. Tito lives here in Taneytown and installed the opener. He's a great guy, very personable and knowledgeable.
- Joel Altman
Eldersburg, MD
Bobby was very professional and he explained everything clearly. He was very detailed, neat and friendly. Thank you very much.
- Vicki Chatham-zan
Eldersburg, MD
Quick response, full repairs and service. Up front pricing so no surprises.
- Philip Brand
Product:
Eldersburg, MD
Jay did a great job!
- Michael Grossarth
Westminster, MD
Bobby was the technician who came to my home on 11/30/23. He was extremely thorough with his explanation of what he felt was needed to maintain proper function of my garage door. He explained the costs involved and methods of payments they accept. If you have any garage door concerns I would recommend this company and request this technician. Great Job !!
- Barbara Mcdonald
Eldersburg, MD
Recommended by our son. Great job,fast service, arrived morning of the same day we called.
- Donald Cassell
Eldersburg, MD
Solid work by Chris and assistant. I called Precision a week ago to get a reliable fix for a broken torsion spring on our two car 9' garage doors. Doors and whole opening system is in very good shape and has been functioning fine except for the broken spring. I immediately expressed intent to have springs on both doors replaced since they were the same age at 20+ years old. This was not an emergency/urgent fix. The work was done quickly and has been working well since. Not fully rating 5 stars is mainly based on my own consumer preference for service firms highly focused on customer's clearly defined needs and customer's best interest. I worked for 30+ years for a public utility due to my value for work serving the needs of community/citizens, and learned quality management techniques on how to best meet customer requirements. In retirement, I work in retail at a home improvement company, so I understand the material and labor costs of such work and also know first-hand the pressure to up-sell goods & services to consumers. That is why I appreciate even more a sales/svc approach which quickly focuses on the consumers best interest - meets requirements and is cost conscious for the buyer. The approach by Precision is common/typical; to recommend good-better-best scopes of work starting at the "best" high end. Especially as a senior citizen, my focus was not on a fix well over $1700 for each door to include new track rollers and other parts to make systems quieter (which is not too important to me on a detached garage away from house) and to last for a long time. It took a little insistence on my part to focus the scope-of-work to directly address my needs even though completely understanding more extensive new parts would create less ongoing wear. I did accept a fix on each door beyond the mere replacement of each door's spring; work including some bearing parts. My advice to Precision is to focus on required work to satisfactorily fix the problem while presenting more extensive options if customer expresses interest in a quieter, long lasting solution. That may be a less effective approach for a company's sales, but it is the customer-centric approach which earns customer loyalty and more word-of-mouth praise/referrals. Also about pricing, the cost for the second door was simply stated as the same cost as the broken one; no discount/consideration communicated for Precision already being mobilzed and getting that additional work. A senior citizen discount was not clearly applied as my age was not known before price of options were discussed. All that said, the technicians were knowledgeable and work was done well.
- Ed Davis
Product:
Westminster, MD
Tito worked fast, was knowledgeable, friendly and efficient. We will call Precision for our garage door needs in the future.
- Mitchell Titus
Taneytown, MD
Trto was very helpful and did excellent work. Very happy with this skill. He was kind , friendly, and explained things in detail as well.
- Donna Sako
Product:
Technicians: Tito C
Westminster, MD
The guy who came out was very professional but my keypad still doesn’t work. Very frustrating
- Debbie Kenvin
New Windsor, MD
Bobby was absolutely wonderful. He was professional and personable. He answered all of my questions and gave me several options regarding our garage door situation. Afterwards, he reviewed the new equipment with me thoroughly. Bobby represents your company in an exemplary way. I highly recommend using Precision Door Service! Thank you.
- Lisa Carnes
Eldersburg, MD
When my 18-year-old garage door wouldn't open yesterday morning I needed to get it fixed quickly, but my first 3 attempts to get same-day service didn't pan out. Luckily my internet search led me to Precision Garage Door with it's impressive website and credentials. A quick phone call got me on their schedule for that very afternoon. Technicians Chris and Camilla called me on their way to my house and arrived right on time, looking just as professional as their company vehicle, which I was happy to find was fully stocked with parts. Their inspection confirmed a broken spring and a number of tired old moving parts that had caused enough stress on the spring to lead to it's failure. Chris and Camilla were both pleasant and congenial, and made sure I understood what needed to be done. I approved their estimate and amazingly they had everything fixed and working like brand new in about 2 hours. I heartily recommend Precision Garage Door and Technicians Chris and Camilla, who collectively made my day.
- Mark W.
Manchester, MD
Our door would not stay open when the power was out. Tito took a quick look and instantly knew that the previous installer had used the wrong springs. He made the change and it works perfectly now. Unbelievably quick repair with great customer service.
- Dan _
Manchester, MD
I can't say enough good things about my experience with Precision Door Service. The installer was excellent in all ways. Starting with my call to precision to the end of the job it was all handled in not just your typical way but I as a customer was made to feel as if I was important. The receptionist was all the things one would expect and the installer was excellent. I could not have asked for a better experience. Thank you. .
- Charles Keating
Eldersburg, MD
We are very pleased with the professionalism starting from our phone call into office to get repair work done. Kim was very pleasant and helpful to us. Service technician Tito was absolutely the best! knowledgeable and new exactly what we needed done. He got right to it, very honest and I would recommend Precision to anyone in need of garage door repair.
- David and Brenda Kaiser
Manchester, MD
Quick service. Bobby did a great job and gave me all my options for now and in the future without trying to sell me on anything. Also told me how to maintain everything. Door is operating great now. Thanks for the professionalism and service.
- Daniel Huegel
Westminster, MD
What a pleasure to meet Tito! He was friendly and explained everything regarding the garage opener prior to completing the install. We appreciated the prompt service and will definitely refer this company to others. Thank you! Tom and Barbara Westminster
- Tom Hall
Taneytown, MD
Tito was very professional. He arrived on time and in addition to fixing the problem, he found other issues with my garage door and took care of them also. Before leaving he explained what he did and also showed areas that I needed to keep an eye on. Would ask for Tito if I needed repair work to be done again.
- Christine Mort
Westminster, MD
Tyler was a pro. Well spoken straightforward and knew what we needed done. Amazed that a call made on the 4th of July resulted in a next day 8am service appointment
- Phil Stolz
Taneytown, MD
Our garage door "self destructed" lastweek. I've seen your trucks in our neighborhood and decided to give you a call. I was told a tech would be out in the morning to assess the door. Tito called at 8:15 saying he was on the way! He arrived on time, very courteous, and after explaining his findings, he promptly went to work repairing our door. Tito did a great job and we will certainly recommend him to others! Eddie J. Mayhew Taneytown MD
- Eddie j Mayhew
Hampstead, MD
I have used Precision several times now. They are always prompt courteous and knowledgeable. My rep., Tito C was prompt, extremely knowledgeable, and had my problem fixed within a few minutes. he also took the time to offer me solutions for future problems that may arise with my doors. I would Highly recommend Tito C to do all my repairs in the future.
- Mike Kunert
Manchester, MD
Tyler was very pleasant and did a great job. Thank you!
- Jackie Brathuhn
Derrick was on time, called ahead to tell us he was on the way. Boy, are we glad we called Precision Door! Derrick was great. He knew what the problem was and how to fix it! He worked hard. The cost was reasonable. It was a wonderful blessing to find a person who was competent and pleasant to deal with. We will recommend Precision to everyone! Thank you Derrick and Precision Door! John Dahlgreen
- John Dahlgreen