Read what people are saying
about Precision Garage Door in:
Pikesville, MD
Precision Garage Door of Baltimorehas received 72 reviews, averaging 4.89 Stars:
Pikesville, MD
Product:
Pikesville, MD
Service was efficient and corrected all the issues leading to the service call. Bobbie did an excellent job and explained the what and the why of the repair choices. Estimate was a little higher than expected but I had never experienced the kind of breakdown that prompted my call. The office scheduler was very helpful in arranging an appointment. I have confidence in Precision and in Bobbie expertise as a repairman. Thanks for the service fixing my garage malfunction issue!
- Monroe Saunders
Pikesville, MD
I was faced with a serious problem. Scheduled to go out of town and could not open my garage door, spring broke. I needed to get it repaired ASAP. Called Precision Garage Door and explained my situation. They were able to get a technician to my house within 2 hours. The technician, Chris, thoroughly explained what I needed to have done and was able get it repaired in a timely manner. Grateful to Chris and Precision Garage Door for taking care of a major problem I was faced with.
- James Roberts
Pikesville, MD
It was a most pleasant experience, Tavon Flowers took the time to fully explain my options and he didn’t pressure me but because of his professional explanation, I opted for the higher option to replace everything so that now by garage door is opening perfectly. I am completely satisfied.
- Susan Simon
Pikesville, MD
Technician was competent and friendly. Explained everything in detail and work was performed quickly and efficiently.
- Steve Wasserman
Pikesville, MD
I had the good fortune to have Tito as the technician and his fame had preceded him. He did an excellent job. And explained everything clearly. We have ended up with a better product (though the old Liftmaster lasted 20 years ). Plus he pointed out that the prior installer did not hook up the sensors. Very please with the timeliness, pleasant relationship and very neat work. And he added the new codes to both cars and the remote key pad.
- John Fox
Pikesville, MD
Bobby did an excellent job!
- Nan Odie
Pikesville, MD
The technician Jay Customer Service was exceptional. He explained everything to me clearly so that I could understand. He explained all of my options as well as the pros and cons. Answered all of my questions and ensured me that everything would be working much better and it is. Everyone was so pleasant from my initial call to schedule my appointment. I really appreciated the call from Amy explaining that the original technician job before coming to me was taking longer than expected and they were able to r/s with another technician. This experience was a breathe of fresh air because now a days no one has great Customer Service anymore.
- Angela Jefferies
Pikesville, MD
Bob was on time and very efficient, polite and responsive to explain all actions and was a perfect example of what any company should strive for in an employee representing a service ! HH
- Henry Holzman
Pikesville, MD
Very pleased by technician’s (Tito Cruz) informative responses and demeanor in dealing with our concerns. Would recommend Precision for any future repairs on our unit.
- Frances Davenport
Pikesville, MD
Always a pleasure to deal with Precision doors.
- Debie Pollekoff
Pikesville, MD
Past pleased customer. Always great service with skilled and courteous technicians.
- Mark Waxman
Pikesville, MD
Tio is very competent and personable
- Joel Levin
Pikesville, MD
Strangely, our garage door was opening all by itself, without us using our remote or key pad. This happened several times over a two-day period. We tried deleting the code and reentering a code but that didn't resolve the problem. We contacted Precision and a their very nice and knowledgeable technician, Derrick, was on the scene in a matter of hours. He performed a reboot which seemed to work. But moments later, a close neighbor drove by. To our surprise, our garage door once again seemingly opened all by itself. The mystery started to be solved when Derrick asked us to check with the neighbor who had just opened her garage door. It turned out that our neighbor's car was in the shop for repair and she was given a "loaner" that had a remote. When she used her remote to open her garage door, she unwittingly opened ours as well. Mystery solved. Derrick reset our garage door opener so as to block the interference. Thanks goes again to "detective" Derrick.
- Dianne Goldberg
Pikesville, MD
I know nothing about garage doors, except which button to push. When nothing happens, I try to find who to call. This company indicated 24 hour/7 day a week contact availability. I called at 3:15 ish and the operator indicated that Chris would be at my house between 5:30 and 9:30 same day. Already, I'm feeling positive. Then she says, he will call if he can make it earlier, if that's ok. Again a plus. Chris called at 4:00 and said he'd be here in 30 mins and he was. He checked out the problem and explained to me in a way that even I could understand. He offered me 3 different options for repair at different price points. When I asked when the work could be done, he told me--Right now. He started the work at about 5:00 and finished at 7:00. 2 garage doors, explanations, "paperwork" all completed within 4 hours of a phone call. SUPER. Highly recommend.
- Sandy Cerato
Pikesville, MD
I am very happy with the work they did / the person was very courteous- kept me updated about what he is doing and the progress / I will use them again if needed
- Sebastian John
Pikesville, MD
I was impressed with your tv. ads and in a desperate situation since I couldn't get my garage door to open. Your timely response was amazing and it was fixed in the most professional manner.
- Ronnie Footlick
Pikesville, MD
Called in advance. On time. Derrick was knowledgeable, helpful and courteous. Called on Saturday and a person answered the phone and set up the appointment. Would definitely recommend.
- Christine
Pikesville, MD
Chris B was very professional and courteous. I’m very pleased with the garage door repair. I would recommend Precision to all my family and friends. Thank you SJW
- Stanley Wise
Pikesville, MD
Technician was outstanding, extremely efficient. Secured mounting for safety. We are very pleased with the job performance of Christopher.
- Leonard Kerker
Pikesville, MD
Commuting with your office personnel is, to say the least, very difficult. Their lack of interest in addressing my concerns was annoying. Finally, I received some satisfaction discussing my issues and agreed to a refund, although meeker; however, after more that a week that credit has not been posted to my Visa acct.
- Eileen Kraft
Pikesville, MD
Chris B did a great job & we highly recommend him & Precision Garage Door. Thanks!
- Elizabeth Katzenberg
Pikesville, MD
from Morton Goldberg: The installation technician, Chris Bernard is the very finest technician who has ever installed ANYTHING in my house or cars...highly intelligent, explains complex systems clearly, very efficient and complete, and extremely personable and polite. Among other accomplishments, he easily and quickly connected new equipment and also two new doors' motors to our remote clickers in our two cars and made the whole process as pleasant and as successful as one could ever imagine. THANK YOU.
- Morton Goldberg
Pikesville, MD
Anthony was extremely polite, professional,and careful. He fixed my garage doors . Even though the weather was frigid , he worked hard with a helpful , caring attitude. With all of that he seems to be an expert technician. Thank you Anthony.
- Barry & joyce Bondroff
Thank you for this stellar review of Precision Door Service and your technician Anthony. We truly pride ourselves on the relationships we build with our customers and value your feedback greatly. Please be sure to call on us again if the need arises and if you'd see fit, please pass our name along to family & friends in need of repair or replacement.
Product:
Pikesville, MD
Had used you before but gotta tell you, if Kieth, who took care of us ever leaves the company, we're probably done with you guys. You should NEVER let him go. His work was superb, his manners & communication were outstanding, & these attributes are not necessarily a given in this day & age.
- Irv Tark
Thanks so much for the great review for Precision Door Service and Keith. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Pikesville, MD
Precision Garage Door came out to repair a broken spring on our garage door that was under warranty. The technician was within the timeframe set for the appointment. Very happy with the repair.
- Sandra Feulner
Thanks so much for the great review for Precision Door Service and Keith. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Pikesville, MD
I called this morning and Dakota arrived this afternoon! Great service, he took the time to explain the problem, and the job was completed quickly. I would highly recommend Precision!
- Phyllis Randall
Thanks so much for the great review for Precision Door Service and Dakota. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Pikesville, MD
Joe C was perfect by calling earlier than expected and came at promised earlier time. He was able to repair our opener wall unit when a replacement did not work, thus saving us money! Prompt, polite and efficient to earn our perfect 100% rating!
- Henry Holzman
Henry, Thank you so much for choosing Precision Door Service and for leaving the great review of your service visit with Joe.
Pikesville, MD
I've now used Precision three times and been very happy with everything. They are professional, competent, friendly, easy to get appointments with and punctual. Keith has been our technician twice and has been awesome.
- Paul Laporte
Thanks so much for taking the time to explain your experience with Precision Door Service and Keith. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
Product:
Pikesville, MD
Rick did a great job repairing our garage door. Price was higher than I expected, but overall very satisfied with the work provided.
- Randi Pensil
Thanks so much for taking the time to explain your experience with Precision Door Service and Rick. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
Product:
I called Sunday and you were out here Monday even before our scheduled appointment. You called when you were on your way. The technician was very courteous and polite. I was a bit disappointed that the charge was more than what was quoted to me on Sunday , it wasn’t that big of a deal.
- Adrienne Berman