1(800)639-8607
Call Now! 1(800)639-8607

Read what people are saying
about Precision Garage Door in:

Lutherville Timonium, MD

Precision Garage Door of Baltimore
has received 29 reviews, averaging 4.59 Stars:
Review:

Derrick is fast, curteous, and smart- really happy here!
Yvonne Kwong
Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Very professional
John
Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

We're satisfied. Our tech Rick clearly explained the problems with our system and busted his tail to correct them. He left us with a fully functioning garage door.
Henry Irving
Rick G Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Great company to deal with. Honest, diligent, worked til the job was completed. Explained everything in detail to me. Technician even called when he was on his way with projected arrival time. Will definitely recommend and use again.
Charles Angelos
A Response from: Harry

Thank you for choosing Precision for your garage door needs.

Rick G Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

They are always reliable and friendly. I highly recommend !
Kathy Niager
A Response from: Harry

Thank you for taking the time to review your experience with Precision. We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very pleased with Precision Garage Door Repair. Darrell was great!! Thank you for coming such a long distance after hours so I can get to work tomorrow.
Cathy Cawley
A Response from: Harry

Our technicians work hard to ensure all of our customers are happy with their work. Thank you for your business.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Turned the service tech away. I was quoted approximately $50.00 plus labor. When the tech looked at the garage and said he couldn't work that day because of the mess. Area cleaned in 2 minutes. Then he said it would cost over $250.00 plus labor at least to replace both springs and cables....a must. It was clear he did not want to do the job at least on Saturday. Needless to say I was shocked to hear I was going to pay at least $200.00 more for more work. I then told him to leave. If there are any questions please call at 410-218-7064. Thanks
Richard Davis Jr
A Response from: Harry

We hope we were able to correct your information.

Service Provided:
Broken Garage Door Spring Repair
Review:

Service was quick, and the repair plus a lube made the door work better than it has for a long time.
Vernon Mir
A Response from: Harry

Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Precision did an amazing job diagnosing and fixing our problem. Mike C and Derrick E were excellent! I would give them a 5 star rating!
Karen Pattanashetti
A Response from: Harry

Thank you for choosing Precision for your garage door needs.

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

MIke was quick and on time. He called to say he was on his way. He assessed the problem and fixed it quickly. Lubricated and inspected the whole door, and also my second door even though it wasn't having any trouble. Very reasonably priced service. I had called Overhead Garage door company as well and they wanted almost $200 just to come out!I would recommend Precision doors to everyone!
Heidi
A Response from: Harry

Thank you for your comments and your business.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Five Star! I was out of town on business and our door would not close which you can imagine is gut wrenching for safety reasons. Our tech Barry was professional, on time and worked around my schedule to get our door repaired quickly! More companies need to replicate this model. Thanks, Mark
Mark Robinson
A Response from: Harry

Wow! Thank you for your comments. We appreciate your business.

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Your staff is prompt and professional. Thank you for taking care of my concern so quickly.
Beth Edelstein
A Response from: Charan

Thank you for choosing Precision for your garage door needs. We appreciate your comments.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

I don't appreciate the game my technician played by calling in his office to get approval to supposedly get me a discount which still cost me $370.00 for springs that only cost $25.00 for the pair. (15 minutes of work) will not be using again or recommending to anyone.
Virda Hickman-Briscoe
A Response from: Charan

We have standard prices for the springs we sell. These springs are high quality springs-30,000 cycle. The springs you are quoting are not of the same quality.Most likely, they are 3-5,000 cycles. Springs are replaced by our trained technicians, who have learned how to work efficiently and safely. We don't offer discounts to every customer. Our technician was trying to help you get the best and safest repair for your door. If you would like more information about the difference in spring costs, please call our office, and we will explain in more detail.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very satisfied. I called Precision on Tuesday afternoon and scheduled an appointment for Wednesday morning to have my springs and cables replaced. Mike C arrived on time, gave me a quote immediately, and proceeded to finish the job within 30 minutes. Could not have been easier.
Pat Redgate
A Response from: Charan

Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Service was great when Mike arrived, but he arrived an hour after 11-1 window I was promised with no phone call. I was told by DJ that I would get a call back from a manager to
Qasim Collidge
A Response from: Charan

Thank you for your comments. We try hard to stay on schedule, but sometimes the job prior to yours takes longer than anticipated. We have reminded our technicians to call the customer if they are running late. He was very busy, but could have called you when he finished the previous job. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Fast,the lady in the office was very good,the guy that fixed it has been here before,so every thing went perfect.
Michael McCall
A Response from: Charan

We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Review:

Service was requested to address two problems: 1)a door that didn't close completely and 2) a broken part, for which I had already purchased a replacement, that needed replacement. The first issue was almost immediately diagnosed as a door the that was rubbing against the lower part of the door frame. The frame was lubricated which corrected the problem. Long term it was suggested that the frame be sanded to provide more clearance (which I'll do soon). 2) The replacement part was installed by disassembling the guide tube, slipping on the replacement guide and re-assembling the guide tube and adjusting the chain. Adjusting the door to the proper up and down range took some doing but was ultimately done well. Mike (I don't know which one) was knowledgeable, patient and carful in the way he approached the work. By the way, I searched the internet for someone to call for the repairs and selected Precision because of the emphasis the web site placed on quality products used for replacement and repairs, as opposed to an emphasis on low price.
Don Vrooman
A Response from: Charan

We appreciate our customers. Thank you!

Service Provided:
Garage Door Opener Repair
Review:

Alan did a great job....arrived on time, quickly completed the job and was well mannered.
Ellen Voelkel
A Response from: Charan

Thank you for your business!

Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Precision could not find the paper work from previous vists,the work at least half of it,may have been under warranty . I had two springs replaced,one broken,one in new condition ,I wonder why that one needed to be replaced,or even if it was replaced.Ihave lost the confidence in Precision that had been built up through having Derrick as my tech in the past.
Michael McCall
A Response from: Charan

We will certainly look into this. We don't want to lose any of our loyal customers. Derrick became our manager.

Service Provided:
Broken Garage Door Spring Repair
Review:

I was very disappointed with your company. I gave the information about our garage door opener (model,style, etc)over the phone and was scheduled for the service call. I was told that the technicians had the parts for that brand on their truck and in most cases they try to repair instead of having to replace. My technician didn't even attempt to fix our "old model" because the techs do NOT carry parts to that model on their trucks and in fact they don't even MAKE replacement parts for it anymore! $50 to tell me something that should have been communicated over the phone. Very disappointed at the lack of integrity and communication. I am fine with needing a new opener (not surprised) but the tech literally walked in 2 seconds and told me this info that should have been told over the phone. I could have THEN decided if I wanted them to come out and see if something else was wrong!
Pam Lloyd
A Response from: Charan

Thank you for your comments. We will use them in our training. We appreciate the opportunity to talk with you about why some of the older parts are no longer distributed.

Service Provided:
Broken Garage Door Spring Repair
Review:

excellent communication on arrival times. Mike was very professional and courteous. Did a great repair and most importantly to me no pressure to purchase a new opener he did repair and advised me of the options available if I should have new problems later. definitely will use again if needed.
Michael Lupton
A Response from: Charan

We very much appreciate your business, and for telling others how professional we are. We strive to get comments like yours from all of our customers. Thank you.

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Repair & maintenance
Martha & stan Weiman
A Response from: Charan

Thank you for your business.

Derrick E Service Provided:
Garage Door Repair
Product:
Rollers
Technicians:
Review:

Fantastic customer service from start to finish!! Have had a wonderful experience each time we have used Precision Garage Door Service. Would highly recommend them.
Kathi Bair
A Response from: Charan

Thank you for your kind words and your business!

Derrick E Service Provided:
Garage Door Opener Repair
Product:
Springs
Technicians:
Review:

Harry, I called at 7:00am on Wednesday and had a service appointment scheduled that morning between 8 & 10. Where else could I get immediate service without a emergency surcharge? The guys were prompt, efficient and rapid in making the necessary repairs. As a small business owner, this is how to run an enterprise. Congratulations! Gerald R. Veydt President VEYDT/KING & CO, Inc.
Gerald Veydt
A Response from: Charan

That's what we try to do for all of our customers! We appreciate your comments and your business!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Derrick was friendly, efficient & personable.You have been my garage door company of choice for some years & I would not hesitate to recommend you others!
Martha & stan Weiman
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

This is a fabulous company. Their customer service is top notch!! I contacted the Precision for a garage door repair. I was given the time range they would be out and the name of the technician. The technician, Derrick, came out within the scheduled time and was professional and courteous. He took the time to explain what the problem was and what needed to be done to take care of it... no surprises. I would highly recommend this company. If you care about great customer service, competent technicians and a company with integrity then Precision is the one for you!!
kathryn sweren
A Response from: Charan

We appreciate your comments, but most of all your trust in Precision!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
Technicians:
Review:

Derrick did an excellent job!
Kerry F.
A Response from: Charan

Derrick consistently does a great job! Our customers love him!

Derrick E Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

What more can I say! Very pleased with your company and will recommend to others!
L. Sinnott
A Response from: Charan

Thank you for the confidence in our company. We are proud to be part of the Precision family!

Service Provided:
Garage Door Repair
Review:

JR was on time. Knew what he was doing and was very respectful.
C. Kasham
James Q Service Provided:
Install Garage Doors
Sales Representative: