Read what people are saying
about Precision Garage Door in:
Eldersburg, MD
Precision Garage Door of Baltimorehas received 38 reviews, averaging 4.89 Stars:
Eldersburg, MD
Eldersburg, MD
Quick response, full repairs and service. Up front pricing so no surprises.
- Philip Brand
Product:
Eldersburg, MD
Jay did a great job!
- Michael Grossarth
Eldersburg, MD
Recommended by our son. Great job,fast service, arrived morning of the same day we called.
- Donald Cassell
Eldersburg, MD
Solid work by Chris and assistant. I called Precision a week ago to get a reliable fix for a broken torsion spring on our two car 9' garage doors. Doors and whole opening system is in very good shape and has been functioning fine except for the broken spring. I immediately expressed intent to have springs on both doors replaced since they were the same age at 20+ years old. This was not an emergency/urgent fix. The work was done quickly and has been working well since. Not fully rating 5 stars is mainly based on my own consumer preference for service firms highly focused on customer's clearly defined needs and customer's best interest. I worked for 30+ years for a public utility due to my value for work serving the needs of community/citizens, and learned quality management techniques on how to best meet customer requirements. In retirement, I work in retail at a home improvement company, so I understand the material and labor costs of such work and also know first-hand the pressure to up-sell goods & services to consumers. That is why I appreciate even more a sales/svc approach which quickly focuses on the consumers best interest - meets requirements and is cost conscious for the buyer. The approach by Precision is common/typical; to recommend good-better-best scopes of work starting at the "best" high end. Especially as a senior citizen, my focus was not on a fix well over $1700 for each door to include new track rollers and other parts to make systems quieter (which is not too important to me on a detached garage away from house) and to last for a long time. It took a little insistence on my part to focus the scope-of-work to directly address my needs even though completely understanding more extensive new parts would create less ongoing wear. I did accept a fix on each door beyond the mere replacement of each door's spring; work including some bearing parts. My advice to Precision is to focus on required work to satisfactorily fix the problem while presenting more extensive options if customer expresses interest in a quieter, long lasting solution. That may be a less effective approach for a company's sales, but it is the customer-centric approach which earns customer loyalty and more word-of-mouth praise/referrals. Also about pricing, the cost for the second door was simply stated as the same cost as the broken one; no discount/consideration communicated for Precision already being mobilzed and getting that additional work. A senior citizen discount was not clearly applied as my age was not known before price of options were discussed. All that said, the technicians were knowledgeable and work was done well.
- Ed Davis
Product:
Eldersburg, MD
When my 18-year-old garage door wouldn't open yesterday morning I needed to get it fixed quickly, but my first 3 attempts to get same-day service didn't pan out. Luckily my internet search led me to Precision Garage Door with it's impressive website and credentials. A quick phone call got me on their schedule for that very afternoon. Technicians Chris and Camilla called me on their way to my house and arrived right on time, looking just as professional as their company vehicle, which I was happy to find was fully stocked with parts. Their inspection confirmed a broken spring and a number of tired old moving parts that had caused enough stress on the spring to lead to it's failure. Chris and Camilla were both pleasant and congenial, and made sure I understood what needed to be done. I approved their estimate and amazingly they had everything fixed and working like brand new in about 2 hours. I heartily recommend Precision Garage Door and Technicians Chris and Camilla, who collectively made my day.
- Mark W.
Eldersburg, MD
We are very pleased with the professionalism starting from our phone call into office to get repair work done. Kim was very pleasant and helpful to us. Service technician Tito was absolutely the best! knowledgeable and new exactly what we needed done. He got right to it, very honest and I would recommend Precision to anyone in need of garage door repair.
- David and Brenda Kaiser
Eldersburg, MD
First-class customer service! Last night, I was inside my garage when the torsion spring broke. I immediately called Precision (just like I did when the same thing happened 10 years ago). Autumn responded by scheduling my repair appointment, and Tito arrived less than 16 hours later. Both employees answered all of my questions in a personable, knowledgeable, friendly, and informative manner.
- Dennis Morgan
Eldersburg, MD
Our garage door broke, we called for repair, knowing we may just buy a new unit. Jay was the technician and I cannot say enough amazing things about him! He took the time to explain options, we went with battery backed Genie. Jay was so thorough and accommodating throughout the whole process, taking the time to double check our wishes and to make sure there were no questions as he went along. He was super personable (even with our kids!)…some people don’t care about that, but we do! Very rare to come across someone nowadays with impeccable customer service. Jay is a true asset to your company!
- Thomas & Jaime Strickland
Eldersburg, MD
Called at 8:00AM on a Friday and they were able to get an associate to my house by 10:30 AM to repair the door. Dakota was fantastic to work with and gave me a lot of options for repairing the door. As he walked through the options he gave great explanations as to the benefit of going with one option over the other. Given that we have multiple garage doors, should the need arise to service another we will be sure to call and will be asking for Dakota. First class operation all the way.
- Happy in Carroll County
Product:
Eldersburg, MD
Very professional.
- Ronald Flint
Eldersburg, MD
Chris did a very good job.
- James Lambert
Eldersburg, MD
The service was excellent! I would have given 5 stars, but we have a two car garage, and only one remote was included with the purchase. I had to purchase the second one separately. Logically two should have been included in the price. I know from previous experience that other companies do include two.
- Harry
Eldersburg, MD
Chris C. did a great job and was courteous, friendly and did an excellent job explaining what needed to be done. He truly is an asset to Precision Doors. We would definitely recommend your Company
- Eileen Sachs
Eldersburg, MD
Preston provided exceptional service and was very professional. He installed my new garage door motor and new hardware to replace the old material. I’m glad I used Precision and would recommend them.
- Robbie M
Eldersburg, MD
Service was great and was explained in excellent detail. I especially appreciated the options provided. I will recommend and use Precision again. Thank you!
- Dan Ormston
Eldersburg, MD
Prompt service, and the technician was great.. Yes it was expensive, but it's not something I could or wanted to do myself. He went above and beyond what was required, and checked the other doors too. Excellent service.
- Richard Sperry
Thank you for this stellar review of Precision Door Service and your technician Keith. We truly pride ourselves on the relationships we build with our customers and value your feedback greatly. Please be sure to call on us again if the need arises and if you'd see fit, please pass our name along to family & friends in need of repair or replacement.
Product:
Eldersburg, MD
Very Professional, Everyone from Sales to service, great Job. Highly recommend Precision Garage doors
- Ralph Palmer
Thanks so much for the great review for Precision Door Service and Steve. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Product:
Eldersburg, MD
Checked garage door, installed springs, bearing and cables. Works great
- George Koepke
Thanks so much for the great review for Precision Door Service and Dakota. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Product:
Eldersburg, MD
WOW!!! Great service by a technician (Keith Cavazos) who knew what he was talking about. Explanation of service needed was through and reassuring to me and the time it took was very short.
- William Jeter
Thanks so much for the great review for Precision Door Service and Keith. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Eldersburg, MD
Rick arrived on time. He was able to diagnose our problem very quickly. He installed a new motor and explained all features of this new device. We were very pleased with his work.
- Charles Wood
Thanks so much for the great review for Precision Door Service and Rick. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Product:
Eldersburg, MD
We called to get our broken garage door spring replaced. We ended up having both springs replaced, all new rollers, and all new cables. The work under a 7 year warranty. Rick was very professional and efficient.
- Lorrie Rowland
Thanks so much for taking the time to explain your experience with Precision Door Service and Rick. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
Product:
Eldersburg, MD
Rick was the tech they were all great. Arrived on time. Kept me up to date. Highly recommended
- David Schafer
David, Thanks so much for taking the time to explain your experience with Precision Door Service and Rick. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
Product:
Eldersburg, MD
My service call was quickly scheduled and the technicians were prompt and courteous. My problem was quickly diagnosed and estimated. The technicians quickly fixed the problem - in about an hour - with the replacement of broken springs and cables. My door is fixed and has never worked this quietly and smoothly.
- Ken F.
Thanks so much for the great review. We appreciate your time in doing so and for choosing Precision Door Service, allowing us into your home and trusting us to do the quality work needed to maintain a well functioning and safely operating garage door.
Product:
Eldersburg, MD
We had precision door services come to reattach the rail which controls the opener. The service tech. Preston found other problems that I was not aware of. He performed all needed repairs in a timely and professional manner. I would highly recommend this company to all my friends.
- Walter Conolley
Thanks again for your business and choosing Precision Door Service. It's wonderful that you took a few moments from your day to leave a review for us and the work Preston performed. Please don't hesitate to call upon us if the need arises in the future.
Eldersburg, MD
We called your company last night when our garage door did not work. Your technicians were here in the morning and did an excellent job installing a new opener, springs, cables, etc. in only a couple of hours.
- Samuel Davis
Samuel, Thanks so much for taking the time to leave us a review and for your business. Your time to do so is very much appreciated.
Product:
Eldersburg, MD
Technician was very professional and courteous and did the replacement work promptly. Highly recommend!
- Robert Jacoby
Product:
Eldersburg, MD
Spring broke on large garage door opener Saturday afternoon with both cars in garage. Could not open door. Called and got an emergency fix early Sunday morning by Barry. Service was quick and door works like it is brand new, thanks to Barry.
- Charles Wood
Eldersburg, MD
Rick did a great job servicing both of our garage doors. He was thorough, polite and very knowledgeable.
- Joani Vantuyl
Eldersburg, MD
Technician was professional, honest, and explained everything thoroughly. I greatly appreciate the candor, and not trying to make me spend more than I needed to. It was a quick fix, that will probably only last a few years, but when it comes time for replacement, I will definitely be a return customer!
- Lucas Hewitt
Bobby was very professional and he explained everything clearly. He was very detailed, neat and friendly. Thank you very much.
- Vicki Chatham-zan