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Read what people are saying
about Precision Garage Door in:

Hampstead, MD

Precision Garage Door of Baltimore
has received 4 reviews, averaging 4.50 Stars:
Review:

Rick was very professional and showed up on time. He quickly went to work and was very friendly. He replaced both door seals and did an inspection.
Ryan Littlefield
A Response from: Harry

Thank you for choosing Precision for your garage door needs. We appreciate your business!

Rick Gueory Service Provided:
Garage Door Repair
Product:
Garage Doors
Technicians:
Review:

Your technician, Michael was great. He was on time and new exactly what the problem was with my garage door. He made a few adjustments and did some preventive maintenance to get my door operating like new. Thank you.
Harry Anuszewski
A Response from: Harry

Thank you for your kind words about Mike. We appreciate your comments and your business.

Mike C Service Provided:
Garage Door Opener Repair
Product:
Opener
Technicians:
Review:

Precision has been there for our garage door service each time I have had a problem. The customer service department was fast and friendly in handling my concerns. The repair tech was on time, his name was Brian. He explained the problem and stated the work needed to put my opener back into operation. He left the area clean and tested the door operation to my total satisfaction. I give your company 5 stars for great service and good workmanship. I would definitely recommend your company to anyone who has garage door service needs. Thank you
Harry Anuszewski
A Response from: Harry

Our technicians work hard to ensure all of our customers are happy with their work. Thank you for your business.

Brian Service Provided:
Garage Door Opener Repair
Product:
Springs
Installer:
Review:

Reading reviews at other sites (HomeAdvisor, Yelp, etc.) you'll find that most reviews will say that this company is prompt and that their service is at least adequate. However, you'll also note that almost all complaints are about their prices. From my personal experience, I'd say that those reviews are spot on. In my case, their service was prompt, adequate, and extremely expensive. In fairness, I didn't do my homework as I should have (it's what happens when you get in a hurry), so the prices may or may not have been in line with industry standards. All I can do is present what I paid and let the reader be the judge. So... they charged me $340 for two torsion springs. Research on the net suggests that torsion springs range from $40 to $80 a piece. A set of torsion cables cost me $100. Looking around the net, cables fall in the $10 to $20 range each. Labor and service fee was approximately $125 for about an hours worth of work. All in all I would say their markup on parts is pretty hefty. This seems especially so considering that the online prices I noted above also are marked up (Home Depot etc. also make some profit on their sale - they don't sell their springs at cost). In the end, I feel like I got a bit burnt on this business transaction. I guess it's the price you pay when you rush and don't do your homework. Will I do business with this company again? Probably not - or at least not until I do more research into what the industry standard (competitors) rates/prices are.
Tim Thompson
A Response from: Harry

Thank you for your comments. Our prices are higher than others, but that is because we only use high quality parts, trained technicians and offer warranties that others don't. You can order from online, but you will not be receiving the same quality of parts, nor the trained technician to install them. We've had calls from customers injured while trying to rewind a spring, and will not try that again.

Service Provided:
Garage Door Repair
Product:
Springs