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Read what people are saying
about Precision Garage Door

Precision Garage Door of Baltimore
has received 39 reviews, averaging 4.01 Stars:
Review:

Prompt service, arrived in company truck, technician was polite. He was able to reset the travel limits of my door and helped with reprogamming keypad. The only reason I didn't give five stars was when I made the appointment I asked about coupons or discounts and was told there was only one for Military members. In fact there was a coupon on the website I could have used.
Keith Swinson
Rick G Service Provided:
Garage Door Repair
Product:
Garage Doors
Technicians:
Review:

Great customer service, and a quick response, which is needed when your garage door won't shut! However; $500.00 to replace Springs is highway robbery.
Jeff & leslie Munson
A Response from: Harry

Thank you for your business. Rest assured, you purchased high quality springs, installed by a certified technician.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Barry arrived and quickly assessed the issue I had with my garage door. He explained everything clearly and was extremely knowledgeable. He performed all repairs timely and checked everything prior to him leaving the job. My garage door now operates quieter and smoothly than before. The only reason I am not giving 5 stars is because of the Price. The cost of the work in my eyes was a bit excessive.
Brian
A Response from: Harry

Thank you for your comments about Barry and Precision. We are a bit higher than others because we use only high quality parts and highly trained technicians.

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Barry was great. Very professional and friendly. He explained everything thoroughly and was quick. He is awesome! I thought that I would be better prepared for the prices after doing a little research on the net before I called, but I was still a tad sticker shocked. Not so drastically overpriced I wouldn't use Precision again since the service was so good, but enough to taint the experience and make it a four star vs. five star for level of satisfaction. I do highly recommend Precision (esp. Barry), but just be mentally prepared that you'll be paying a bit above the "average" estimates you see in forums if you've done your research.
Devin Williams
A Response from: Harry

We love our Precision customers! Thank you for your business!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Efficient, fast and very knowledgeable tech "Gary". The pricing is very high, however, Gary did tell me pricing prior to work done. If it was summer I would of gotten some quotes.
Rudy Gil
A Response from: Harry

Thank you for choosing Precision for "top notch" materials and work.

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

I would actually make this 4.5 stars if I could. I called, very last-minute after another garage door repair company canceled on me, late on a day when the weather was particularly brutal and still managed to get someone from Precision to come over and fix our garage that very evening. The work seems to be holding up, and the technician was very pleasant. I am subtracting 1/2 a star because he brought the ladder through our house and took a chunk out of the trim around our dining room entrance (which I now have to sand and repaint) and also because the price seemed a bit high compared to what our research had us expecting. Overall, however, we were grateful for the emergency visit, the work seems well-done, and both the receptionist answering the phones and technician doing the work were very pleasant to work with.
Shari Youngblood
A Response from: Harry

Thank you for your comments and your business. We are looking into the incident with your trim, as we always try to avoid coming through a home, if possible. I understand Mike offered to fix the damage himself. Our manager will be contacting you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Professional and they honored a spring warranty that was previously installed.
James Yarsky
A Response from: Harry

Thank you for your business and your comments.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The desk staff was very polite and courteous. The technician seems to be in a hurry. Did the job fine, but was messy leaving broken screws on the floor while replacing the hinges.
Kalathil Shashi
A Response from: Charan

Thank you for comments. We will use them in our training to enable our technicians to provide the best in customer service.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Service person was early to appointment and was done in less then a hour
Wingate Pritchett
A Response from: Charan

We appreciate your kind words and your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent work diagnosing misaligned track and damaged cables. Quickly took care of both, adjusted door to open and close effortlessly. I would have preferred that this have been detected in our "tune-up" earlier in the week, rather than having another service call/fee, but in the end, the door works perfectly. Thank you.
Matthew Bulley
A Response from: Charan

Thank you for being a Precision Door customer!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Best garage door service I have ever received. Quick response and totally professional. The work was outstanding. I gave the company 4 stars instead of 5 only because I thought their prices for parts were a little higher than other companies I have used in the past. However I give the technician, Derrick, 5 stars!!! He was thorough, quick, and knowledgable. He rocked it! I would recommend this company for all your garage door needs. Request Derrick! You will not be disappointed!
michelle whitaker
A Response from: Charan

We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

We are repeat customers. Thanks for coming so quickly yet again to make the repair to our garage door.
Rick Cheung
A Response from: Charan

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Install Garage Doors
Product:
Rollers
Review:

Service was great when Mike arrived, but he arrived an hour after 11-1 window I was promised with no phone call. I was told by DJ that I would get a call back from a manager to
Qasim Collidge
A Response from: Charan

Thank you for your comments. We try hard to stay on schedule, but sometimes the job prior to yours takes longer than anticipated. We have reminded our technicians to call the customer if they are running late. He was very busy, but could have called you when he finished the previous job. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Quick and efficient service.
Cheryl Foley
A Response from: Charan

We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Review:

Very professional experience. I will refer any person with garage problems to them. I highly recommend Precision.
K Kelly
A Response from: Charan

Thank you for choosing Precision. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Review:

Service was requested to address two problems: 1)a door that didn't close completely and 2) a broken part, for which I had already purchased a replacement, that needed replacement. The first issue was almost immediately diagnosed as a door the that was rubbing against the lower part of the door frame. The frame was lubricated which corrected the problem. Long term it was suggested that the frame be sanded to provide more clearance (which I'll do soon). 2) The replacement part was installed by disassembling the guide tube, slipping on the replacement guide and re-assembling the guide tube and adjusting the chain. Adjusting the door to the proper up and down range took some doing but was ultimately done well. Mike (I don't know which one) was knowledgeable, patient and carful in the way he approached the work. By the way, I searched the internet for someone to call for the repairs and selected Precision because of the emphasis the web site placed on quality products used for replacement and repairs, as opposed to an emphasis on low price.
Don Vrooman
A Response from: Charan

We appreciate our customers. Thank you!

Service Provided:
Garage Door Opener Repair
Review:

very good service.
Marie Roelecke
A Response from: Charan

Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Review:

The only downside was that the service cost considerably more than I had anticipated.
Sharon Ball
A Response from: Charan

Thank you for choosing Precision. Please know that we only use high quality parts for a long lasting working door.

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Precision provided the solution to my garage door issue. The spring for the door broke in half, trapping my car. From making the appointment to the arrival of the technician assigned, everyone at Precision was very professional. Would have rated them a 5 had they come out the same day. Mike C replaced the spring in no more than 30 minutes and our car was freed. Would recommend Precision for sure!!
Betsy & julie Byrd
A Response from: Charan

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Repaired garage door and lubricated both doors. Service was professional
Matt Nichols
A Response from: Charan

Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Review:

Although I waited much longer than promised, Mike was able to quickly evaluate the problem, gave me several options from repair to new installation. I opted for a repair and he did a very thorough job. I hope it lasts as long as the original.
Morton Wood
A Response from: Charan

We appreciate your patience and your kind words. We try to be punctual, but often find the previous customer had much more repair needed than what was indicated.

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

We replaced 4 pulleys and wire on 2 doors. Installer was capable and arrived on time and did a good job. Parts included labor and the job was extremely expensive considering the pulleys cost $4.95 at Home Depot but I was charged more than $50 for each plus the cost of the service call... the total price was more than $437.00 so was considered very expensive.
Gregory Bolster
A Response from: Charan

We appreciate your comments and your business. Thank you!

Service Provided:
Broken Garage Door Spring Repair
Review:

Very polite, professional and quick.
Scott Rykiel
A Response from: Charan

Thank you for your business!

Derrick E Service Provided:
Garage Door Opener Repair
Product:
Rollers
Technicians:
Review:

Really expensive parts getting the springs replaced, but mike did an awesome job. Got everything done fast and professionally. Couldn
Joe Stewart
A Response from: Charan

Thank you for choosing Precision. We only use high-quality parts for the best service and repairs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Mike did good work, efficiently and pleasantly. My one concern is that the price was misrepresented by the dispatcher who scheduled the visit. I understood this to be a $49 service call. Mike told me that there was also a $70 labor charge. Dispatchers should be more straightforward about all of the costs. (If I had known that it would involve only straightening the sensors and doing routine maintenance -- oiling the chains, slightly adjusting other things -- I might have thought twice about a $135 call.)
Scott Casper
A Response from: Charan

Thank you for your review. Unfortunately, the folks that answer the phones are not in your garage when they quote a price. That is the reason for the 25 point safety check that is performed by the technician when they arrive. Thank you for your business!

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Technician came within time window of appointment. He diagnosed the problem as worn rollers. He replaced the rollers quickly and made other adjustments. I would give him 5 stars. The only reason that I am giving an overall 4 stars rating is a problem with scheduling my appointment. I made an appointment on Saturday for service on Thurs between 8-10 AM. I got a call on Tuesday saying that there had been an error and they couldn't come Thurs AM. I had to reschedule for Fri AM.
Robert Levis
A Response from: Charan

Thank you for your business. We apologize for the error in scheduling.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Precision was amazingly quick to respond--I called on the weekend and they were out to my house on Monday! Mike was courteous and thorough, he gave me the complete itemized receipt I needed for my records with no complaint. The work was good quality and done in a jiffy.
Debbie Mallonee
A Response from: Charan

Thank you for your business! We love our Precision customers!

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Precision came out rapidly, and when promised, and quickly and completely repaired my very ancient and non-opening manual door by replacing all rollers and springs, and installing a safety cable. While the cost was a bit hard to swallow, I cannot complaing about the quality, speed, and professionalism of the crew.
Michael Turniansky
A Response from: Charan

We appreciate your business. Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Review:

Derrick was very professional, knowledgeable, and friendly. The problems and options were described to me clearly. The work was done quickly and to a high degree of quality. After the work was complete, the repairs were shown and explained to me, and the clean up was great. The only negative was that I felt that the service was largely overpriced (this is based on other online offers I have since seen for similar services).
Paul Rebman
A Response from: Charan

Thank you for your business"

Derrick E Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Service and service technician, Barry were efficient, proficient and expedient.
Abraham Joshua
A Response from: Charan

Our customers love Barry! Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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