Read what people are saying
about Precision Garage Door in:
Cockeysville, MD
Precision Garage Door of Baltimorehas received 22 reviews, averaging 4.73 Stars:
Cockeysville, MD
Product:
Cockeysville, MD
Jamal was professional and very courteous. He explained the problem to us in detail and did not put any pressure which I appreciate.
- Myrna P.
Cockeysville, MD
Professional, excellent and pleasant. I highly recommend this company!
- Dolores Njoku
Cockeysville, MD
Austin was professional and polite. My garage door was fixed the same day I called. It was expensive. Would use them again!!
- Scott Gehring
Cockeysville, MD
Excellent job. Technician was very knowledgeable and efficient in repairing a malfunctioning garage door.
- Parker Ferguson
Cockeysville, MD
Fantastic: Tito & Nick were my Techs Called and advised they were on their way. They are friendly while remaining professional. Did a thorough check on garage door opener that had been damaged in a recent horrific storm. It was determine the unit was FRIED. Beyond revival. They explained all that needed to be done, since the unit was pushing ten years old such as replacing the wheels and the pulleys. The door itself was/is in great shape. When done they explained the updated features on the new unit. I am totally happy and satisfied with their demeanor and professionalism.
- Carol Blodnikar
Cockeysville, MD
Charles Thayer, one of your service representatives, came to my house today. He called a half hour ahead, which was courteous, and he was better than on time! He was kind, polite , efficient and honest… I give Charles a 5 Star review!!!!!
- Roland Harvey
Cockeysville, MD
Jake was on time , very polite and knowledgeable. He was a pleasure to work with.
- Michele Woods
Product:
Cockeysville, MD
Keith did an excellent job. He was professional, helpful, but the best thing of all I stated to you like this job.
- Patrick Brown
Thank you for this stellar review of Precision Door Service and your technician Keith. We truly pride ourselves on the relationships we build with our customers and value your feedback greatly. Please be sure to call on us again if the need arises and if you'd see fit, please pass our name along to family & friends in need of repair or replacement.
Product:
Cockeysville, MD
Fantastic service. Fantastic installer. Fantastic result. Called late in the afternoon and had an appointment for the following morning. Rick checked in from fifteen minutes out. He assessed the problem and put together two options for the repair. He carefully explained each option, and had all the materials he needed right on the truck. The repair was quickly finished, and then Rick set up my wife's car with her on-board door opener. Before Rick left, he made sure I understood all the new features and gave me his mobile number so that I could reach him if I had any other questions or problems. The new lift unit is whisper quiet, and well worth the investment. In today's world of mediocracy-is-the-norm, Rick and Precision Garage are a most refreshing return to service above and beyond from the initial contact through the install and follow-up. Got a garage door problem? Call Precision Garage Door Service.
- Thomas Lilly
Thanks so much for taking the time to explain your experience with Precision Door Service and Rick. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
Product:
Cockeysville, MD
I recently had a complete replacement of garage door opener, springs, and door roller wheels in May 2020. The price was higher than expected, compared to internet search of costs, but the service was excellent, with a very quick and timely response, and the work appears to be very well done. Only minor disappointment is that the garage door opener only came with one remote rather than two.
- Joseph Marine
Thanks so much for taking the time to explain your experience with Precision Door Service and Rick. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future. P.S. We'd be glad to send out an additional remote for no additional charge!
Product:
Cockeysville, MD
Rick was very professional and I believe did an excellent job, both the replacement motor as well as what he would do and how long it would take. His truck had a dead battery which made him late, but he left it running during the repair and didn't cancel the appointment, and that was much better for me.
- Patti Saunderson
Product:
Cockeysville, MD
Have used Precision for all my Garage Door services both homes I have owned over the last 20 years. Prompt professional service every time. Service Tech's A+ in experience and expertise. Highly recommend.
- Joseph Allio
Product:
Cockeysville, MD
Derek was fabulous! Fixed one of my 2 issues in 2 minutes. I would definitely recommend Precision to my friends.
- Pat Hargest
Cockeysville, MD
I can't believe you came out the very next day when my door broke; and on a Sunday. Service was tremendous.
- Jack Skeen
Cockeysville, MD
Response was quick, from the telephone call to the technician. The telephone operator was helpful and the technician, Brian Norris was very professional and polite and addressed the problem immediately. Most important, I did not feel like I was being made to agree to unnecessary repair.
- Myrna P.
We appreciate your kind words and your business!
Product:
Cockeysville, MD
The technician (Brian Norris) was courteous and seemed very honest. He began with the simplest way to address the problem which made me feel confident that I will not be charged for any unnecessary services. I will certainly call your company again if I have any problem in the future.
- Myrna P.
At Precision, we hope all of our customers are as happy as you are! Thank you for taking the time to write a review. We will share this with our technician.
Product:
Cockeysville, MD
You guys really are great. So door won't open and I grab the phone on a Saturday at 6:30P. Woman who answers couldn't have been better: reassuring, efficient, clear, repeats details, gets all the information right the first time. No sense of impatience, boredom, usual mediocrity encountered in such cases. Less than twenty-four hours later Brian shows up with a smile and everything he needs to make the repair. He explains everything, is friendly, quick, most efficient. Walks me through how to test tension, operate the bypass for the opener. And when I ask about a warranty from a door replacement job five years ago, Brian adjusts the bill to cover a part replacement. Fantastic. Again: hope never to have to call you guys again, but I would not hesitate to call with a problem or to recommend Precision to anybody in need of great service.
- Thomas Lilly
Thank you for your comments. At Precision, we try hard to make every experience a pleasant one.
Product:
Cockeysville, MD
I told your people the exact model garage door opener I had when I made the appointment. Surprise surprise you guys come today and don't install that kind then you try and upsell me by a grand. The old bait and switch which is being reported to the attorney general. Buyer beware.
- Greg Bandelin
Thank you for allowing us to speak with you directly about this matter. We did make some communication errors, and appreciate your time for allowing us to discuss this with you. You now have two very good openers and are able to receive a partial refund from us. We will be out to your home to do a free adjustment to your door, as our way to show you that we truly do care that our customers are pleased with the work we do.
Product:
Cockeysville, MD
Service person was early to appointment and was done in less then a hour
- Wingate Pritchett
We appreciate your kind words and your business.
Product:
Cockeysville, MD
Your Employee, Mike C. kept me informed of his arrival time. Mike went right to work upon arrival, diagnosed the gaarage door problem, re-programed the external key pad and was on his way. The good communication between your office, the technician and me was outstanding. I am a repeat customer - previous service calls were equally as good!
- gregory strouse
Thank you for your comments. Mike C does a great job, and customers love him!
Product:
Cockeysville, MD
The repair is just a few days old, therefore I don't know if there will be a problem. I don't foresee any. The technician, Derrick was very professional and explained everything I believe I should know. The company gives a warranty of 5 years, which makes me think they believe in the excellence of their materiala and labor.
- Myrna P.
We appreciate your business. Thank you!
Ron came out to the house and did a great job. Very thorough, professional and efficient. New Garage opener is sweet!
- Luke Schmitz