Alan T
Average: 4.34 stars
Alan T's Bio:
Alan has been with Precision for 2 years. He was born in Kentucky and raised in Warrenton, VA. Alan currently lives in Fort Washington, MD and is the father of an 11 year old daughter, Alana. His priority is to fix his customer's doors and make sure they are educated and pleased with his work. Alan enjoys watching sports when he is not at work.
Clarksville, MD
The service call is to come to your home. We have to pay our technicians and maintain our vehicles in this service industry. Thank you for your understanding.
Baltimore, MD
I chose Precision door after searching on the internet. I scheduled the first weekend appointment available. The technician came to my house and then said he couldn't repair it because it wasn't a liftmaster. I went back and looked at the website and it said that they repaired ALL major brands including the brand of my opener. After calling the person at the center said they should be able to service all brands. She contacted the technician who said they could not repair it because of the brand. The technician never even looked at the brand which is expressly listed on the website as one that they do not repair. The technician lied, the company wasted my time and my garage door is not repaired.
- Jessica Boyd
Thank you for allowing us to discuss this issue with you, and to clarigy the issue with your opener. We hope we were successful in providing an alternative solution.
Hanover, MD
Alan was extremely knowledgable and provided excellent customer service. I received 5 Star service for my garage spring repair and overall maintenance.
- Donald Coleman
Thank you for your comments, and especially your business. We love to hear from our customers!
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Westminster, MD
I contacted Precision from work this morning. I was surprised in hearing that a technician would be sent out the same day and early in the afternoon. Derrick, the technician was courteous, quick and most of all, efficient; a true professional! This is the best service we have ever had. I will definitely recommend Precision Overhead Garage Door Service to all of my coworkers. Thank you for providing excellent service.
- Martha Gurka
Thank you for choosing Precision. We appreciate your kind words and your business!
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Elkridge, MD
Excellent and quick service. Derrick diagnosed the problem quickly and fixed it. He was very professional and friendly. I give you 5 stars.
- Lisa Ferri
Thank you for your kind words about Derrick and Precision! We appreciate your business!
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Catonsville, MD
Technician came within time window of appointment. He diagnosed the problem as worn rollers. He replaced the rollers quickly and made other adjustments. I would give him 5 stars. The only reason that I am giving an overall 4 stars rating is a problem with scheduling my appointment. I made an appointment on Saturday for service on Thurs between 8-10 AM. I got a call on Tuesday saying that there had been an error and they couldn't come Thurs AM. I had to reschedule for Fri AM.
- Robert Levis
Thank you for your business. We apologize for the error in scheduling.
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Annapolis, MD
Found you as the 2nd choice on Google. The first choice company had no service people available over the weekend. Your switchboard was excellent. They were courteous and very helpful. Alan T. was very professional. He called to say he was running a little late, which is much appreciated. He assessed the problem and found solutions and fixed it in a short period of time. He is an excellent representative for you company. You have made me a customer for life.
- Joseph Davolio
Thank you for your kind words. We try hard to please all of our customers! We appreciate your business!
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Columbia, MD
I corrected the spelling of my last name so you have it. When the service tech talked to me about the door, he said that it was installed incorrectly, the top bracket was not placed properly. I told him that Precision installed it, he called the office and they did not have a record of the installation. Maybe you couldn't find me in the system because my name is mis-spelled.Please have someone contact me
- Sue Doyle
After careful research, we found that you purchased your door from home depot, and another company installed it. While we do take responsibility for our work, we cannot be responsible for work we did not perform.
Pikesville, MD
We have used Precision Care twice just recently and been very pleased with the service by Derek. The first visit received a call to say he was 15 min away. This was a general checkup and Derek provided recommendations on maintenance tasks that could be performed on a routine basis, such as lubricating. On the 2nd visit,he was running late and we received a call from office to let us know and then when Derek was 15 min away called us as well. He is very professional and seems to know the ropes.
- Brenda Shoenig
We appreciate your continued business. Our customers love Derrick!
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Severn, MD
Alan arrived and I was a little skeptical since he was quiet and seemed indifferent. He immediately diagnosed the problem and recommended a conversion bar change. I agreed. I am the father of Paul Balassa and called your company. Although I waited what I thought was longer than usual for the technician to arrive I can understand why. Alan does an outstanding job and is methodical in performing job. He is very astatut, quiet, and performs at the highest level. I was truy impressed and would highly recommend his services.
- Erine Balassa
Thank you for your kind words about Alan. He does a good job and is very helpful to his customers.
Severna Park, MD
When I called for an estimate I was told the springs would be $99 each and there would be a $49 service charge. I agreed to have the repair done. When the technician arrived he informed me that the cables would be an additional $99. This was $99 more than I had planned on paying when I agreed to have the repair done. I am not satisfied that there was an additional cost when the technician actually arrived on site.
- William Persinger
We appreciate your comments. It is very difficult for the folks scheduling to determine exactly what is wrong, since they are not there. They try to give customers a "ballpark" figure, but the tech is the one who can be more accurate after he inspects your door. Thank you for your business.
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Annapolis, MD
Derrick did a very nice job of installing and explaining the set up and operation of our new system.
- Andrew Fleisther
We appreciate your kind words. Customers love Derrick!
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Columbia, MD
My technician, Brian, was on time and immediately went to work. Took care of my garage door opener and thereafter while performing a safety check, noticed that my cables were improperly installed and constituted a potential danger. Suggested new cables and he explained why the new cables would perform better. I watched him as he removed the old cables and added the new ones. Explained everything to my satisfaction. I was very pleased with his work ethic and knowledge.
- Manuel Antonakas
Thank you for choosing Precision for your garage door needs!
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Glen Burnie, MD
The repair man was here on the time slot set up. He was able to tell me reight away what the problem was and he fixed it. The garage door is performimng just like new once again.
- Charles Booker
Thank you for choosing Precision!
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Owings Mills, MD
Allen arrived on time and provided a quick phone call before he range the doorbell. He got to work quickly, was very courteous and answered all of our questions. Our other garage door opener is old and we now plan to use Precision to replace it as well.
- Dale Eck
Thank you for choosing Precision for your garage door needs. We look forward to working with you again.
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Crofton, MD
Very disapointed, Tech came out did absolutly nothing but give me two quotes for crazy amounts of money and still wanted the service fee, even though nothing was done. Won't call them again for sure!
- Rich Norman
While we appreciate your comments, we must inform you of the fact that customers use their doors for years, and never lube or have their door adjusted and maintained. These customers sometimes get mad at us when they need to have work completed. As the customer, you have the choice to repair your door or not. Our service fee is used to cover the cost of fuel and technician time to drive to your home and assess your door needs.
Ellicott City, MD
Very happy with the service, I called and got an appointment right away. The Technician was polite and efficient. Thank you!
- Radhika Sitaram
We appreciate your business.
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Elkridge, MD
My home is in Elkridge. No location listed is close. He was on time and fixed the problem in 10 minutes. Thanks!
- Charlie Watkins
We appreciate your business. Thank you for choosing Precision!
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West Friendship, MD
Appreciate the quick and friendly service. Derrick was onsite within two hours of call.
- Craig Brown
Customers love Derrick! Thank you for your business!
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Middle River, MD
I am very pleased and happy with the response time. Also with the proffesionalism of the technician. He did a great job and left the area clean, and most importantly,fixed. Any future problems with the garage doors, we will be using your company. I will also refer you to anybody who needs help. Again, thank you for your prompt response.
- Anthony Lombardi
We look forward to serving you and your neighbors in the future!
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Clarksville, MD
Very precious, timely mannered & fix the simple problem by explaining the reason and advise to look for the switch that was triggered off while replacing light bulb. Could have charged more by not explaining the problem. Very reasonable price, and also spent time servicing and doing preventative maintenance such as greasing all joints, wheels and tightening loose bolts n nuts. Certainly recommend and appreciate honesty.
- Tilak Patel
We appreciate your business. Thank you for choosing Precision!
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Annapolis, MD
Your technician called me from the field the same day I set up the appointment with your office. He was very professional. He asked me a few questions to clarify what my problem was and immediately told me what the cost would be. He arrived within the appointed time frame and took care of the problem promptly, invoicing me exactly what was quoted. I will certainly recommend your services to others.
- Mark Shuck
We appreciate your kind words about Alan and Precision. Thank you for your business!
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Catonsville, MD
This was our first time using Precision and we couldn't be more happy. From the original phone call until the time Derrick left they were professional and very pleasent. We called on Friday and they came on Saturday. They sent an e-mail confirmation and Derrick called when he was on the way, which was on time. Thanks and we will use Precision when service is needed in the future.
- Bayena Corcoran
Thank you for your business! We appreciate the kind words!
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Fulton, MD
Muy husband chose the Angie's list coupon for a Garage door tune up & quiet roller installation. Barry, the technician, called us to say he would be on-time after I was informed he'd be later than scheduled, and he was as courteous as could be. He inspected the door, mechanism and parts, pointed out some parts that were wearing, and work that probably should be done, but there was no hard sell to do the work. He priced out the extra repair (that I truly believe is in our near future)and proceeded to do the work specified on the coupon. Will no doubt return to request Barry for the repair. One of my BEST experiences with an Angie's list coupon vendor EVER!
- Ellen Consoli
We appreciate our customers, and thank you for your review!
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Pikesville, MD
Your service was prompt and very efficient. The tech was courteous and very knowledgeable. I am having my operations manager from my business [Bond Distributing Co] call to establish a business relationship for future service. Thank you.
- Robert Pinkner
Thank you for your confidence. We appreciate your business!
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Gwynn Oak, MD
Quick and professional service.
- Cheryl McBean
We appreciate your business!
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Clarksville, MD
On time. did an excellent job, very courteous.
- Ken Steil
Thank you for your business!
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Towson, MD
Derrick was quick and personable and explained the job quite well. All and all I was quite satisfied with the service.
- Robert Solomon
Thank you for taking the time to review your experience with Derrick and with Precision!
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Annapolis, MD
I had to have one torsion spring replaced and the technician informed me that BOTH have to be replaced to do the job. Alan is a nice guy and did a good job but when I received the final bill, it was $495, much higher than what was quoted. Also, my research shows such springs sell for $49 at Home Depot. I was expecting to pay $250 for springs, service and repair. I could not care less about a 3 year warranty. Work was in Annapolis (Not on your list of choices)
- Budge Collinson
Thank you for your review. I spoke with our manager and with Alan. Alan explained the work that was needed, and the importance of having both springs replaced, after he did the safety check. Spring prices have gone up 12 times in the last year. Home Depot does sell springs, but they are extension springs, and not torsion springs. Our springs are 30,000 cycle springs, unlike others that are 5-10,000 cycles. Alan also indicated you were aware of the cost of repair and signed and initialed prior to work being completed. Please understand that we make sure our customers are fully aware of the cost of repair, and agree to work prior to the beginning of any work being done. With that said, please know that you can feel comfort in knowing that your new springs will work well with your garage door! Thank you for your business.
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Randallstown, MD
Thank you for the prompt service.
- Veronica Moore
We appreciate your business!
Product:
I was charged for a service call even though the call was to inspect your company
- Peter Kruus