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Read what people are saying
about Precision Garage Door in:

Severna Park, MD

Precision Garage Door of Baltimore
has received 25 reviews, averaging 4.76 Stars:
1 2 3 4 5
Review:

I called Precision to come help with one squeaky garage door. Both doors were completely replaced five years ago. The technician first tried to sell me on purchasing all new springs for both doors, costing over $2000. After I said that I was not interested in doing that, he said that he could just give both doors a tune-up and replace the rollers, which he said are what is causing the squeaking. I felt deceived that he did not first tell me the cause of the squeaking was the rollers. I talked with him until he lowered the price of the "tune-up" and roller replacement, which still seemed overpriced. I called the company during this time to ask what the cost of the tune-up should be, and they revealed that the cost to me would be $150 more because I live in a "nicer area". Fortunately they gave me a discount to the estimate giving by the technician. The technician also did not follow their policy to have me sign a written estimate before he started work. After he completed the work, the garage door was quieter. However, I noticed that the chain seemed lower than it should be, which was causing the door to jolt upon opening and was rubbing against the pulley. He assured me this was fine. Days later, I am going to have to higher another company to tighten the chain because it is clearly causing the door to jolt open. I am very disappointed with the service. I have never given a poor review prior to any service company prior to this. I felt that rather than helping me, the technician was trying to get me to pay the most money for whatever he could sell me on. I wonder if they receive a commission on sales for service calls. I would warn others not to use Precision Garage Door Service.

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Chris C Service Provided:
Garage Door Repair

Product:
Rollers

Technicians: Chris C
Review:

EXCELLENT! Great job.

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Chris L Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technicians: Chris L
Review:

Keith provided excellent service . He did a nice job, neat and quick.

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Service Provided:
Garage Door Opener Install

Review:

We called Precision because they had installed our door in 2013 and had done a fine job. When the spring broke and my car was stuck in the garage Precision sent Barry the next morning. The work was done quickly and efficiently. The door now works perfectly.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Derek was tremendous. He was very courteous and helpful. He was able to quickly assess what was wrong and provided a complete solution to address all of our concerns. Thanks for the great service!

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Derrick E Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Technicians: Derrick E
Review:

Your service and expertise were outstanding, I couldn't have been happier with your quick response and repairs. Thanks you!

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Service Provided:
Garage Door Repair

Product:
Rollers

Review:

Thank you Precision and Barry for your service call today. No repair was necessary, since it turns out, I didn’t understand all the features of my remote which, inadvertently I locked it...thus it didn’t work. Barry very professionally explained the problem. Then to my astonishment, he said there would not be a charge. What a wonderful, professional company that I will definitely use again, should the need arise. AND...a real person answers the phone...not a recording. Just another benefit. I encourage all to use this company fir excellent service.

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Service Provided:
Garage Door Opener Repair

Review:

This is the second time I have used this company and both times they were prompt and courteous and I was given good service. Plan to keep using them in the future.

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Service Provided:
Garage Door Opener Repair

Review:

The service was top notch! The representative, Barry, showed up right at the beginning of the service window. He was friendly and knowledgeable. He completed the work in a timely manner. When he learned we had a baby taking a nap at the time he arrived he even used manual tools to perform the work instead of his power tools so as not to wake him up. That's putting the customer first!

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Read the reviews and must say they area all accurate and true. Excellent representation, prompt courteous and real pros. Technician was Barry and knew what he was doing. Highly recommend these guys

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

The tech that came was excellent. Very polite, very informative and did a great job. I was really impressed.

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A Response from: Harry

Thank you for choosing Precision!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Our service today, 17 October, was performed in a professional manner by Barry C., who was an excellent representative of your company.

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A Response from: Harry

We appreciate your business and your kind words about Barry.

Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Review:

Barry came and replaced the rubber seals on the bottom of the doors. He was excellent, knowledgeable and personable ---a FIVE STAR rating!!!

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A Response from: Harry

Thank you for choosing Precision!

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Barry arrived on time and got the job done in a professional manner. What more can you ask for?

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A Response from: Harry

Thank you for choosing Precision for your garage door needs. We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

The whole experience from making the appointment to the repair work done by Barry was 1st class. The options on the repair work were explained upfront, and Barry quickly fixed the door. The workmanship was neat, and the work area completely cleaned up when the repairs were complete. Barry was helpful, and explained things about both the door and garage door opener that I greatly appreciated. I would highly recommend Precision Garage Door and Barry for your next garage door repair needs.

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A Response from: Harry

Thank you for your comments about Barry and Precision Doors. We appreciate your business.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

First let me start by saying Barry is a fantastic technician! Our garage door has the over the top torsion spring, and when it broke I did not feel comfortable repairing it myself. I called Precision on a Tuesday, expecting to have to wait a few days for a repair, yet they were available as early as next day for a regular non emergency repair! It surprised me as I had made myself free only on that Saturday but good to know they are easily available. Barry came out Saturday and instantly knew what he needed to do and what needed replacing in addition to our spring. I highly recommend Precision! Thanks again Barry!

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A Response from: Harry

Our customers love Barry! Thank you for choosing Precision!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Barry was terrific, on time, professional. Very pleased with the service.

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A Response from: Harry

Thank you for choosing Precision for your garage door needs!

Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Review:

Fantastic service all around! Derek, Anthony, and Darrell were also superb and professional!

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A Response from: The Tindalls

Thank you for your comments and your business. We are happy you chose Precision for your garage door needs.

Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

The technician diagnosed the problem very quickly, and also made the repair in a timely manner.

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A Response from: The Tindalls

Thank you for being a Precision Door customer!

Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

This is the second time I had Derrick at my house for service on my garage door. Both times he was very professional and did a great job.

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A Response from: The Tindalls

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

The repair was done well and quickly - and in the bitter cold. I appreciate your fitting my repair in during a really busy time.

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A Response from: The Tindalls

Thank you for your comments. It sure has been cold lately, and our technicians appreciate your feedback.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Whole new system. Mike was professional and very nice to my wife and family. He took the time to help us program out cars too. He was great.

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A Response from: The Tindalls

Great job, Mike! Thank you for your business!

Service Provided:
Garage Door Opener Install

Review:

Precision was amazingly quick to respond--I called on the weekend and they were out to my house on Monday! Mike was courteous and thorough, he gave me the complete itemized receipt I needed for my records with no complaint. The work was good quality and done in a jiffy.

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A Response from: The Tindalls

Thank you for your business! We love our Precision customers!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

When I called for an estimate I was told the springs would be $99 each and there would be a $49 service charge. I agreed to have the repair done. When the technician arrived he informed me that the cables would be an additional $99. This was $99 more than I had planned on paying when I agreed to have the repair done. I am not satisfied that there was an additional cost when the technician actually arrived on site.

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A Response from: The Tindalls

We appreciate your comments. It is very difficult for the folks scheduling to determine exactly what is wrong, since they are not there. They try to give customers a "ballpark" figure, but the tech is the one who can be more accurate after he inspects your door. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Came the same day I called; arrived on time and repair was done within 20 mins. Technician was courteous and repaired door quickly. Garage door now works and is much quieter.

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A Response from: The Tindalls

Thank you for your comments and your business!

Derrick E Service Provided:
Broken Garage Door Spring Repair

Product:
Opener

Technicians: Derrick E
Annapolis Area

(410) 970-6439

(410) 970-6439
Baltimore Area

(410) 513-9450

(410) 513-9450
Columbia Area

(410) 988-6205

(410) 988-6205
Reisterstown | Towson Area

(410) 989-2290

(410) 989-2290
Severn | Glen Burnie Area

(410) 921-9369

(410) 921-9369
Westminster Area

(410) 753-2133

(410) 753-2133
Precision Garage Door of MD
Office: 410-633-9130
1400 Parker Rd
Arbutus, MD 21227
Precision Garage Door of Annapolis
Office: (410) 423-0377
65 Old Solomons Island Rd
Annapolis, MD 21401

Licenses

MHIC Lic Number
138079
D.C. License
420220000112