Derrick E
Average: 4.89 stars
Derrick E's Bio:
Derrick (Dee) has been with Precision Garage Doors, Inc. for many years. He began as a helper, then moved up to technician. He was born in Washington, D.C. and raised in Maryland. Dee currently lives in Laurel, MD. He enjoys spending time with wife and children. The most important thing to Dee is being a daddy and spending time with his family. His favorite times are spent with his children and remote control cars. Dee's outgoing personality and helpfulness are the attributes customers note in their comments to Precision.
Owings Mills, MD
Ellicott City, MD
We were in a pickle, the garage door motor was acting up and we settled on the house the next day. We called and got scheduled immediately. The tech, Derrick arrived, diagnosed the issues and fixed them. He completed some preventative maintenance on the unit and made sure the safety features for the new owners were functioning properly. Derrick was extremely polite and professional. If we were not moving out of the service area, we would make Precision Garage Door our company of choice. Thank you PGD. Ellicott City Chausse's
- Michel Chausse
Baltimore, MD
Great response and fixed the issue quickly. Would recommend if you need any garage door repairs.
- Susan Wilfong
Finksburg, MD
Once again the service technician,was friendly, knowledgeable, efficient, and neat. His work went quite rapidly with no hesitation. Derrick was technician. Will recommend Precision to anyone in need oof garage door service or replacement.
- David Smith
Westminster, MD
Derrick just left our house and did an amazing job servicing our double garage doors!! We spent hours trying to do it on our own, it Derrick took little time in quickly identifying the issue and fixing it. He reset our passcodes on the doors, and fixed the sensors. He even went above and beyond by replacing a 5 year old latch that we didn’t even speak of and also greased the tracks. We had infinity garage door company come out a few weeks ago and they tried to scam us, so we appreciate precision garage door company for having such a great technician. Thanks!
- Chris Campbell
Owings Mills, MD
Quick response, quick service. Great job will use again.
- Bill Reynolds
Ellicott City, MD
Derrick was on time and did an excellent job. He fixed the safety cable on one of our garage doors, checked/tightened the bolts (both doors), and re-nailed the lower part of one of the "facing borders" that had separated.
- Jerry Ward
Owings Mills, MD
Extremely professional. They care about their work. Derrick is great. Can't say enough good things.
- Ed Dreiband
Ellicott City, MD
All work was done very efficiently and met all my expectations. Everything was well explained and professionally performed. I would be happy to recommend.
- Richard Corfield
Marriottsville, MD
One of the springs on my garage door broke at 12:;30 on a Friday afternoon. Called Precision and they were able to schedule a technician for 3 - 5 p.m. He arrived at 3, diagnosed the problem and installed new springs and rollers in 1 hour. Derrick E was extremely knowledgeable and seemed very experienced. I will definitely be calling Precision in the future for any garage door needs.
- Richard Cornelius
Towson, MD
On-time, friendly, efficient. I appreciated the good deal.
- Rina Rhyne
Baltimore, MD
They were definitely later than they said they would be, however, they more than made up for it with their exceptional communication and customer service. Our technician was professional, knowledgeable, and incredibly nice. I will, for sure, be using, and recommending, this company again.
- Amy Borth
Severn, MD
Precision did a fantastic job!!! Derrick arrived as scheduled, did a great job, and took the time to educate my wife and I to be able to maintain and extend the life of my garage door hardware. It will be an easy decision should I need their services again.
- David Vandyke
Severn, MD
In April of 2018, I had a new garage door installed by Precision and they did a wonderful job!! Very happy!! In March of 2019 my wife backed into the door and damaged it. The tracks were not damaged but the door was done. I called Precision and they came out, gave me an estimate and a time frame and got the repair done. I would give this work 5 stars, but a week or two after the repair, I realized that the installer did not reattach my inside lock for the door. It isn't a big deal and I was able to do it myself. Just the same, it would have been nice if the job was 100% completed when the bill was paid. I would certainly recommend Precision.
- Barry Spaar
Baltimore, MD
If the service continues to be as great as it was today and during my previous visit, I will definitely continue to use and recommend Precision. Derrick did the work today and was excellent at installing the opener and explaining to me how to use the new features that were not on my previous opener. Both techs from Precision (this visit and in the past) were terrific. I wholeheartedly recommend Precision to anyone needing work with a garage door.
- Susan Katz
Westminster, MD
Thank you for getting our door fixed today!
- Joe Perry
Columbia, MD
Dereck came at 12:00 pm and finished at 3:00. He was fantastic. He was very professional and obviously good at his job. I would recommend Precision any time.
- Mary Vandegrift
Product:
Technicians: Derrick E
Severna Park, MD
Derek was tremendous. He was very courteous and helpful. He was able to quickly assess what was wrong and provided a complete solution to address all of our concerns. Thanks for the great service!
- William Wesley
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Technicians: Derrick E
Columbia, MD
Response time was terrific. Derrick was personable and professional at the same time. He immediately knew what was wrong and looked for the best value for us, no selling up tactics that I have seen in other garage door vendors. He was finished quickly and left everything in great shape. A fantastic experience overall. Worth a 5+ if they had that category.
- Jay Wolvovsky
Baltimore, MD
It is rear indeed when you are happy to pay a repairman, but that is how I felt when I paid Derrick B.! He was professional and helpful and worked efficiently. I am so happy with how my door now operates. Thank you Precision and especially thank you Derrick.
- Russell Karpook
Gambrills, MD
Service was good and technician came when he said he would. We are very satisfied. We received your name on the internet.
- Patrick Mahoney
Columbia, MD
Derrick has been by twice, once to repair and upgrade garage door hardware and the next to install door bottom weatherstrip. He is a very knowledgeable and provides exceptional customer service. ThIs was our first experience using Precision Garage Doors; they were excellent and we will now continue to call them whenever needed.
- Ralph Paradiso
Owings Mills, MD
Excellent, immediate service. We have used Precision for many years, replacing our garage door as well as springs and have always been very pleased. Derrick was very knowledgeable and gave excellent customer service.
- Mona and herbert Arenberg
Westminster, MD
Professional service
- Will Buckingham
Woodstock, MD
Have used Precision a couple times. Both were very pleasant experiences. I feel they not only did the required work, they went above and beyond the minimum to enhance the final result and leave a lasting positive impression. Previously had used another company of “fast talking shills” who did a minimum repair but a major price scam. Precision was total opposite - excellent work repair experience with a special noteworthy performance by service rep Derek (spelling?).
- Walter Foster
Annapolis, MD
Amazing service from the moment I sent an email at 9:37 pm on a Saturday and got a response within 10 minutes to the moment Derrick came out to my house to replace a broken spring above the garage door. I am thoroughly impressed with every aspect of this company. They demonstrated excellent communications skills (huge on my list), offer prices that are extremely competitive (maybe even the best), and operate a professional staff of technicians (assuming all are as top-notch as Derrick). But that's not all. Derrick noticed the garage door had a slight crack along the top edge and dead center when he completed the job and was testing the operation of the spring. He immediately placed an 8' section of angle iron across the top of the door and it now opens smoother and seals tighter than it has in a long time. Great attention to detail, great customer service. Precision Overhead Garage Door Service has earned my business and loyalty.
- Bill Longenecker
Columbia, MD
Derrick was outstanding. He was knowledgable, professional and pleasant. He replaced my garage door opener quickly and answered all of my questions. I would highly recommend him and Precision.
- Sharon Quon
New Windsor, MD
I was very pleased with Derick and his service. Highly recommend your company. Derick was very friendly and there was a question he couldn't answer.
- Lillian Marsh
Baltimore, MD
The technician was efficient and and professional!
- Mary Njoku
Baltimore, MD
Extremely impressed with the professional service, attitude and honesty. I fully intend to be a repeat client.
- Sonja Fung
I contacted Precision Garage Door late in the afternoon when my door broke and they had me scheduled for 1st thing the next morning. They provided me the name and picture of the tech who was coming. The tech called and said he was on his way and when he got here he reviewed the situation and gave me an estimate of the repair costs after he explained when was wrong and how he was going to fix it. I also asked the cost of a new door opener and he explained the various types available and the differences as well as cost. I had a new opener installed and when all was said and done the cost was what was quoted to me at the outset of the work with no hidden cost or added sales pressure to buy more. I appreciated the professionalism of their organization from the time they answered the phone to the complete service work.
- Bob Dubit