Derrick E
Average: 4.88 stars
Derrick E's Bio:
Derrick (Dee) has been with Precision Garage Doors, Inc. for many years. He began as a helper, then moved up to technician. He was born in Washington, D.C. and raised in Maryland. Dee currently lives in Laurel, MD. He enjoys spending time with wife and children. The most important thing to Dee is being a daddy and spending time with his family. His favorite times are spent with his children and remote control cars. Dee's outgoing personality and helpfulness are the attributes customers note in their comments to Precision.
Annapolis, MD
Elkridge, MD
Good work
- Ba Nguyen
Finksburg, MD
Derrick was on time, called ahead to tell us he was on the way. Boy, are we glad we called Precision Door! Derrick was great. He knew what the problem was and how to fix it! He worked hard. The cost was reasonable. It was a wonderful blessing to find a person who was competent and pleasant to deal with. We will recommend Precision to everyone! Thank you Derrick and Precision Door! John Dahlgreen
- John Dahlgreen
Was very happy with Derrick. Very professional, explained every in detail before starting.
- Ron Duty
The Tech Derrick was outstanding!!! I continue to be a customer for 15 year because of the Tech Service. Derrick was knowledgeable, courteous and very helpful. I would give this a 5 star except for the interaction with their call service. The call person was OK....about a 4. I called and hour later as she said I would get an email or text confirmation about my appt which I did not. She indicated that they were having some issues with the new S/W Transition and reconfirmed my appt. time. I tried to call 4 hours later after I realized that the issue was the need for a back up battery and to ensure that the Tech was aware of this and came with one. Instead I got a rude computer aided message saying " we have addressed your questions about your forthcoming appt. ...Have a good day" . This is NOT in sync. With my experience with this franchise and can only hope it is another computer glitch!!! "The Tindalls": Please fix this as the message prompted to consider moving to another service. I think the Tech Service was outstanding, but the client facing front does truly matter!!
- Vernon Fernandes
Parkville, MD
Very prompt and professional service the problem was fixed in minutes and the same day I called. The technician, Derrick, was very courteous and also preformed the maintenance lubrication sprays.
- Duane Mangini
Baltimore, MD
The technician arrived as planned, in a clean uniform and truck, diagnosed the problem immediately and was able to fix it in minutes. Who could ask for more?!
- William Paternotte
Reisterstown, MD
Derrick was professional & very knowledgeable. I’m glad we chose this company
- Andrew & kelly Talley
Essex, MD
The tech was on time. he was very courteous and offered good advice. i would use them again and definitly recomend,
- Keith Schriefer
Owings Mills, MD
We had a great experience today with Derrick who replace our broken garage door spring and got or door back in great condition! We have had relatives who have used Precision in other cities who were also very pleased with their service
- Dawn or john Johnson
Pikesville, MD
Past pleased customer. Always great service with skilled and courteous technicians.
- Mark Waxman
Phoenix, MD
Our garage door was really straining and would fully close, but then automatically open again. The technician arrived on time and was a complete pro. He explained what he was fixing and why. I would totally recommend Precision to anyone.
- Chris
Windsor Mill, MD
The technician quickly diagnosed and repaired my problem expeditiously.
- Rhonda Hooks
Baltimore, MD
My garage door broke on Sunday evening and the tech was here promptly the next day. He was so nice and very professional. He had the door repaired quickly, and the charge was reasonable. Highly recommend this company!
- Peggy West
Rosedale, MD
very pricey ,will not recommend to anyone unless you have extra $$$
- Johney Bhulla
Baltimore, MD
Your tech was outstanding. He explained the problem and the remedies in concise and understandable terms. Offered alternative plans for resolving problems. Once decision was made and the device selected he went to work and completed task in a professional fashion. Once completed he took the time necessary to explain how everything worked and made sure I understood how they worked.
- Melvin Schriefer
Service Provided:
Product:
Technicians: Derrick E
Baltimore, MD
Came within hours and fixed my door right then and there. Mike was very professional and friendly. Would recommend their service.
- Lynn Moriarty
Pikesville, MD
Strangely, our garage door was opening all by itself, without us using our remote or key pad. This happened several times over a two-day period. We tried deleting the code and reentering a code but that didn't resolve the problem. We contacted Precision and a their very nice and knowledgeable technician, Derrick, was on the scene in a matter of hours. He performed a reboot which seemed to work. But moments later, a close neighbor drove by. To our surprise, our garage door once again seemingly opened all by itself. The mystery started to be solved when Derrick asked us to check with the neighbor who had just opened her garage door. It turned out that our neighbor's car was in the shop for repair and she was given a "loaner" that had a remote. When she used her remote to open her garage door, she unwittingly opened ours as well. Mystery solved. Derrick reset our garage door opener so as to block the interference. Thanks goes again to "detective" Derrick.
- Dianne Goldberg
Randallstown, MD
Thank you Precision Door for the quality service I received. I am more than happy with the product and the service your technician provided..... Thank you very much it's a pleasure doing business with you.
- Franklin Scott
Dundalk, MD
Excellent service and done the same day
- Melanie Nichols
Pikesville, MD
Called in advance. On time. Derrick was knowledgeable, helpful and courteous. Called on Saturday and a person answered the phone and set up the appointment. Would definitely recommend.
- Christine
Owings Mills, MD
I contacted Precision Garage Door late in the afternoon when my door broke and they had me scheduled for 1st thing the next morning. They provided me the name and picture of the tech who was coming. The tech called and said he was on his way and when he got here he reviewed the situation and gave me an estimate of the repair costs after he explained when was wrong and how he was going to fix it. I also asked the cost of a new door opener and he explained the various types available and the differences as well as cost. I had a new opener installed and when all was said and done the cost was what was quoted to me at the outset of the work with no hidden cost or added sales pressure to buy more. I appreciated the professionalism of their organization from the time they answered the phone to the complete service work.
- Bob Dubit
Ellicott City, MD
We were in a pickle, the garage door motor was acting up and we settled on the house the next day. We called and got scheduled immediately. The tech, Derrick arrived, diagnosed the issues and fixed them. He completed some preventative maintenance on the unit and made sure the safety features for the new owners were functioning properly. Derrick was extremely polite and professional. If we were not moving out of the service area, we would make Precision Garage Door our company of choice. Thank you PGD. Ellicott City Chausse's
- Michel Chausse
Baltimore, MD
Great response and fixed the issue quickly. Would recommend if you need any garage door repairs.
- Susan Wilfong
Finksburg, MD
Once again the service technician,was friendly, knowledgeable, efficient, and neat. His work went quite rapidly with no hesitation. Derrick was technician. Will recommend Precision to anyone in need oof garage door service or replacement.
- David Smith
Westminster, MD
Derrick just left our house and did an amazing job servicing our double garage doors!! We spent hours trying to do it on our own, it Derrick took little time in quickly identifying the issue and fixing it. He reset our passcodes on the doors, and fixed the sensors. He even went above and beyond by replacing a 5 year old latch that we didn’t even speak of and also greased the tracks. We had infinity garage door company come out a few weeks ago and they tried to scam us, so we appreciate precision garage door company for having such a great technician. Thanks!
- Chris Campbell
Owings Mills, MD
Quick response, quick service. Great job will use again.
- Bill Reynolds
Ellicott City, MD
Derrick was on time and did an excellent job. He fixed the safety cable on one of our garage doors, checked/tightened the bolts (both doors), and re-nailed the lower part of one of the "facing borders" that had separated.
- Jerry Ward
Owings Mills, MD
Extremely professional. They care about their work. Derrick is great. Can't say enough good things.
- Ed Dreiband
Ellicott City, MD
All work was done very efficiently and met all my expectations. Everything was well explained and professionally performed. I would be happy to recommend.
- Richard Corfield
Really great service from beginning to end. The technician was very friendly and knew exactly what to do to get my wall mount opener working again. Precision will definitely be my first call in the future if needed.
- Jeff Van Dam