Read what people are saying
about Precision Garage Door in:
Reisterstown | Towson Area, MD
Precision Garage Door of Baltimorehas received 417 reviews, averaging 4.88 Stars:
Lutherville Timonium, MD
Lutherville Timonium, MD
From the first call with Jill to the final installment with Jay everything was handled in the most respectful and professional way. Our garage door would not open. Our regular garage door service company could not come for 24 hrs or so. I remember seeing precision ad on tv. I called and a service rep Jay was there in less than 3 hrs. Jay was kind, respectful, efficient, professional and personable. A great experience for us. Highly recommend this company. Reese and Alicia
- Reese & Alicia
Product:
Technicians: Jay C
Phoenix, MD
Called at about 7:15 PM and Precision arrived the next morning. Wow! Tyler fixed the problem plus reviewed both doors and finished within 2 hours. Great job.
- Bob
Pikesville, MD
I was faced with a serious problem. Scheduled to go out of town and could not open my garage door, spring broke. I needed to get it repaired ASAP. Called Precision Garage Door and explained my situation. They were able to get a technician to my house within 2 hours. The technician, Chris, thoroughly explained what I needed to have done and was able get it repaired in a timely manner. Grateful to Chris and Precision Garage Door for taking care of a major problem I was faced with.
- James Roberts
Pikesville, MD
It was a most pleasant experience, Tavon Flowers took the time to fully explain my options and he didn’t pressure me but because of his professional explanation, I opted for the higher option to replace everything so that now by garage door is opening perfectly. I am completely satisfied.
- Susan Simon
Towson, MD
Tyler showed up on time and was pleasant and competent at figuring out the problem and explaining the options. I went for 'fix everything that needs fixing' rather than the band-aid. He was finished in 2 1/2 hours and the door now works perfectly.
- MJP
Lutherville Timonium, MD
Overall good experience. I called one morning just for information and by the end of the day I had my new opener installed. Checked that project off my to do list. The tech, Tito was great. He was doing lifting that really needed two people. By the time he was done and pulling out you would have never known that he was there. Left the garage straight and clean.
- Fred Jones
Nottingham, MD
I wish I could give 10 stars. Tayvon was the most respectful person I’ve met in a very long time. He explained & looked over my entire garage doors. He wasn’t pushy on making me get the service but told me what I needed. What I liked was you had a choice of the best, better or good. When I’m ready to get my garage upgraded, Tayvon is who I’m going to request.
- Kimberly Powell
Lutherville Timonium, MD
Tito was professional and courteous. Explained everything in simple terms, completed the work in less than the time expected, cleaned up afterwards. Very pleased.
- Bruce Cunningham
Cockeysville, MD
Professional, excellent and pleasant. I highly recommend this company!
- Dolores Njoku
Owings Mills, MD
Excellent reviews. Technician was very nice and explained al the necessary work. Prices seemed affordable.
- Jeffrey Goldstein
Sparks Glencoe, MD
My spring broke on the one garage door and was significantly worn on the other. They came out next day after I called and fixed my issues quickly. the Service was fantastic! Highly recommend.
- Scott Cimino
Pikesville, MD
Technician was competent and friendly. Explained everything in detail and work was performed quickly and efficiently.
- Steve Wasserman
Pikesville, MD
I had the good fortune to have Tito as the technician and his fame had preceded him. He did an excellent job. And explained everything clearly. We have ended up with a better product (though the old Liftmaster lasted 20 years ). Plus he pointed out that the prior installer did not hook up the sensors. Very please with the timeliness, pleasant relationship and very neat work. And he added the new codes to both cars and the remote key pad.
- John Fox
Reisterstown, MD
It's not often I feel good about a garage door repair and maintenance. Bobby was great. I learned a lot and he has the best personality.
- Jared Robinson
Towson, MD
Elijah was awesome! He was SO respectful and helpful with explanations. You are lucky you have him as an employee with your company because he represents your company well with courtesy and professional manner and with good work ethic. Precision did indeed meet and exceed my expectations with your quick response, and with a wonderful technician. Thank you so much!
- Roselyn Rogic
Product:
Phoenix, MD
Our garage door cable snapped. Called Precision Garage Door and they had a tech at our house within 24 hours. The tech was competent, professional and was an excellent communicator. Within a few hours the door was fixed. Great customer service!
- Richard Sullivian
Reisterstown, MD
Tito Cruz represents your company in a professional and knowledgeable way. He thoroughly explained what was broken and worn on my garage doors and, with approval, went ahead and replaced both springs expertly and efficiently (my observation). Watching him work was like "poetry in motion".. you could tell he had many years of experience and had the right tools. I hope other company techs are as courteous and helpful. Booking an appointment was also efficient and courteous. Company response was 2 days out.. they appear to be in heavy demand. Response time may matter when your car is "trapped" in the garage.
- Lee M
Randallstown, MD
Precision has delivered on their promise of next day, service, and promptness. our repair man was Bobby, and he was very professional, and knowledgeable, showing me exactly what was wrong with our doors, and what future things to look out for so that we can make an educated decision on repairs or replacement for the future.
- Karen Sterling
Owings Mills, MD
I was referred to Precision Door by the Genie Company
- Tesa Sheffield
Pikesville, MD
Bobby did an excellent job!
- Nan Odie
Reisterstown, MD
Tito was fabulous and the job looks great!
- Joseph Smith
Towson, MD
Technician was terrific. Job was done well and in a timely fashion. However the payment process was unacceptable. I always like to use my USAA credit card for jobs like this. Due to an already known billing problem my card was denied. I don’t like inconveniences such as this. Especially when a reputable company such as yours should be able to resolve the matter. USAA card holders are largely represented in the Baltimore/DC metro. Many of whom are probably just as frustrated with a denied card. I hope this company fixes this irritating problem soon. So next time a better review shall be given from a person like me.
- Vincent Lewis
Pikesville, MD
The technician Jay Customer Service was exceptional. He explained everything to me clearly so that I could understand. He explained all of my options as well as the pros and cons. Answered all of my questions and ensured me that everything would be working much better and it is. Everyone was so pleasant from my initial call to schedule my appointment. I really appreciated the call from Amy explaining that the original technician job before coming to me was taking longer than expected and they were able to r/s with another technician. This experience was a breathe of fresh air because now a days no one has great Customer Service anymore.
- Angela Jefferies
Randallstown, MD
Precision Door has serviced my garage door in the past. The company came out on the day that I contacted them. The technician (Bobby) was superb. He explained the issues with my existing motor and indicated how he could fix the door. Upon my authorization he replaced the motor and other necessary components and took the time to program the remote to both vehicles. I was totally happy with his services. Jrick G.
- Rick Gordon
Perry Hall, MD
Tavon was great!
- Stacy Gosmell
Parkton, MD
Tito was extremely professional & thorough. I appreciate the time he took to explain everything.
- R. Miller
Pikesville, MD
Bob was on time and very efficient, polite and responsive to explain all actions and was a perfect example of what any company should strive for in an employee representing a service ! HH
- Henry Holzman
Nottingham, MD
Excellent services
- Edward Shafik
Reisterstown, MD
Quite impressive all the way around. Got an appointment with in 24 hours. Tito was a little early and have a call when he was on his way as was promised by the office staff person. He was vey knowledgeable and took ownership of my issue right away. His suggestions were logical and to my advantage. Cost was very reasonable and the job was finished within an hour or so. Highly recommend this company
- Gary / helene Leviton
The scheduling process was easy and efficient. Tito was amazing. He was knowledgeable, professional, friendly, courteous, did a great job explaining the problem and fixed it in a timely manner. Overall is was great ecperience
- William Koras