Conversation started with: "These garage doors, pulleys, cables, and motors are 20 years old and are worn out." He started by trying to replace both garage doors with entirely new systems. At that point, I had no trust whatsoever of the technician trying to help me. It was all about how stupid I was to bite for a $12,000+ bill. I told him to write me up for the minimum service charge and leave. He asked what I wanted done. One set of door springs. He insisted on replacing the cable and 4 pulleys. I probably should have just said thanks and let him go. Previously I had worked with troubleshooters on my side vs used car salesmen from Precision. I don't know if that is what you now expect from your salespeople, but it was definitely a different experience and I will be sharing that with my friends and neighbors. My minimum recommendation totally resolved my problem (completed 45 minutes after arrival). Given the beginning of the conversation, I still feel like I was taken advantage of rather than helped to resolve the problem with least expense. Is your new company philosophy to prey on unknowing customers? Seems so. Shame on you. You made a lot on this visit. Probably will look someplace else for service next time, and certainly whenever I need a replacement for the whole system. Reputation definitely not what it used to be.