Bobby
Average: 4.69 stars
Bobby's Bio:
,
Catonsville, MD
I checked online for it after seeing commercials on TV. The experience was great and Bobby explained everything in detail so my wife and I would understand it! Yes on expectations and solving the garage problem. Bobby was very professional & courteous! If we need help with our garage door again, we want Bobby! Helpful without a question. I have been an teacher for 50 years and Bobby did educate me on the things that really deal with the garage door! He should get a raise and please thank him for both of us!
- Kevin Broadus
Phoenix, MD
Saw tv add and thought the company knew how to fix my garage door problem. Turns out they were to get my problem repaired and Robert offered some insight into how to avoid future problems. Thanks
- Donald Norris
Owings Mills, MD
I was very happy with the service. Bobby was very professional and extremely helpful and pleasant as well as knowledgeable. I couldn't get my car out of the garage and Bobby was here in an hour.
- Sylvan Rubin
Pasadena, MD
Precision Garage did an outstanding job of replacing our old LiftMaster door opener, updating the rolling hardware and spring on the old garage door. They responded quickly to the request, and their auto-text feature let us know the technician was on his way. In addition, he called to advise arrival time. The door opener installation and other repairs (new spring and rollers) were done in a reasonable time, and the technician left no mess or debris for us to clean up. The new LiftMaster system is incredibly quiet, and the door no longer hangs up on lowering due to whatever heat or mis-match or wear issues that had been affecting the system. We are very pleased and would use Precision Garage again for repair and maintenance on our opener.
- Linda C
Catonsville, MD
Very pleased with the service and knowledge we experienced today. Bobby knows his business and is a top notch professional!
- Phil Cavey
,
Bobby was excellent! He was really great to work with and had great attention to detail. I would recommend Bobby and Precision to anyone!
- Jacob Schonland
Elkridge, MD
Rude. Not helpful or professional
- Darlyne
,
I was bery pleased to get an appointment so quickly and the service technician arrived promptly after a heads up call that he was on his way. Once he arrived he tried to upsell me parts that I didn't need. I told him I thought the springs might be under warranty and he said that they switched to a new system and he didn't have access to previous service history on his tablet. I told him to proceed as the work needed to be done but the warranty issue was still bothering me. I keep track of my expenses with Quicken and I was able to see that the previous service 4 1/2 years earlier was for 2 springs (plus other items) and that there was a 5 year warranty. After he completed the work I shared this additional info with him and he was now able to look up that same hsitory on his tablet. He called the office and they confirmed the work was under warranty and he removed the cost of one spring from the bill. After he left I gave this more thought and it seemed to me that since I had previously bought 2 springs, that were both under warranty, and I was encouraged to replace both springs, even though only one was broken, as he said that was standard practice and the other was likely to fail soon, that I shouldn't have to pay for either of the new springs. I called the office the next morning and the billing department agreed and I was credited for the second spring as well. So I never ended up having to pay $618 for 2 new springs, but it took persistence on my part to get both the technician and the office to take the necessary action.
- Robert Goldstein
Middle River, MD
We made the best decision by contacting Precision. The wiring in our Garage Door was cut. I called them at around 9am and they set me up an appointment ASAP that day. Bob arrived around 11, He is very courteous and Professional. He explained a lot of things that I’m not aware of, repaired the problem and even took an extra mile by checking other problems that we might have in the future. One of the nicest and best service we had.
- Joyce Labestre
Nottingham, MD
Excellent service ! the technician Bobby explained my options for the repairs and i was very informed he was very pleasant and professional Excellent job
- Gwendolyn Pearson
Eldersburg, MD
Bobby was very professional and he explained everything clearly. He was very detailed, neat and friendly. Thank you very much.
- Vicki Chatham-zan
Pikesville, MD
Service was efficient and corrected all the issues leading to the service call. Bobbie did an excellent job and explained the what and the why of the repair choices. Estimate was a little higher than expected but I had never experienced the kind of breakdown that prompted my call. The office scheduler was very helpful in arranging an appointment. I have confidence in Precision and in Bobbie expertise as a repairman. Thanks for the service fixing my garage malfunction issue!
- Monroe Saunders
Randallstown, MD
On time, efficient, very courteous, solved the problems also gave me options. Very satisfied. Larry
- Larry Carter
Lutherville Timonium, MD
Bobby went above and beyond in troubleshooting my garage door opener. His advice and insights were key in solving the problem.
- Stephen Meltzer
Catonsville, MD
Great service! Friendly technician!
- Jonathan Panitz
Lutherville Timonium, MD
Great service from Bob.
- Nancy Anish
Baltimore, MD
Thank you. Bobby was very professional, personable, and knowledgeable. He was on time, carefully explained the problem, and offered a number of options to repair my 50+ year-old original garage door. I will not hesitate to use them again.
- Paul Berman
Baltimore, MD
I didn’t use this company, as i felt the tech was extremely dishonest with his pricing. I called with the intention of moving forward with a new motor install. When the tech arrived i was in the process of having junk removal and apologized to him for having to go back and forth. He said he understood and said the inspection would take a while so it was no rush. Once i was done with the junk removal he explained the issues with my garage motor. I said ya it’s old in agreement with him. He went on and said everything needs replacement and quoted me , I asked if he made those number up or were they company generated; his reply was the iPad and calculator gives me the numbers. I told him that his estimate didn’t sound right as I’ve done this in the past with a whole new system. He says well that’s as good as he can do. And offered a 5% discount laughable, what’s even more funny was the new motor wasn’t top of the line it was a base model liftmaster at $900 he tried to upsell me by saying that it’s a “pro” install and year warranty Absolutely not! He was very rude and condescending, he continued to ramble on and on about home depot and Loews motors being “DIY” and not professional and will fail in a year or two! Sir you just tried to sell me a shitty motor $109 motor for $900 have a good damn day…maybe try more competitive pricing. Most women are not as dumb as they pretend to be. Do better!
- Lauren Redd
Westminster, MD
Bobby was the technician who came to my home on 11/30/23. He was extremely thorough with his explanation of what he felt was needed to maintain proper function of my garage door. He explained the costs involved and methods of payments they accept. If you have any garage door concerns I would recommend this company and request this technician. Great Job !!
- Barbara Mcdonald
Baltimore, MD
All of my needs were met. The technician was very knowledgeable, pleasant, courteous, easy to work with and cared about my concerns. Thank you Bobby!!!!! You were great From Zelda
- Zelda Holmes
Parkton, MD
Bobby was on time, professional and very thorough. Made existing door open like new and easy to lift as low head space made door opener impossible to install. Now don’t have to leave garage door open because it was so hard to lift. Thank you Precision Doors
- James Ralls
Baltimore, MD
The technician who came was very rude He tried to make me pay a service call fee and then when I refused to do so, he went ahead and pasted his sticker on a spot I didn’t approve. I asked him to please move it to another spot and he responded to me by saying “ we don’t play games” and I am here wondering what he means by that when I simply asked him to place his sticker on a more preferable spot.
- Ikenna Nneji
New Windsor, MD
Bobby was absolutely wonderful. He was professional and personable. He answered all of my questions and gave me several options regarding our garage door situation. Afterwards, he reviewed the new equipment with me thoroughly. Bobby represents your company in an exemplary way. I highly recommend using Precision Door Service! Thank you.
- Lisa Carnes
Dundalk, MD
Commercials advertised great service
- James Dietsch
Owings Mills, MD
Excellent reviews. Technician was very nice and explained al the necessary work. Prices seemed affordable.
- Jeffrey Goldstein
Reisterstown, MD
It's not often I feel good about a garage door repair and maintenance. Bobby was great. I learned a lot and he has the best personality.
- Jared Robinson
Catonsville, MD
I was referred to Precision from my neighbor who had their doors serviced by them. I am a big time DIYer, comfortable with doing most household repairs and maintenance like plumbing and electrical—including installing the openers on my garage. However, I leave repairs like roofing and garage doors to the pros. Prior to this appointment, the garage had not been serviced in the 12+ years I've lived here. To start, I was able to get a same-day appointment for the initial inspection, and they were able to perform all the work the same day. This was basically replacing/rebuilding everything but the doors. The technician, Bobby, was professional, personable, and super knowledgeable. Again, as an experienced DIY, I felt very comfortable with everything he mentioned and trusted his recommendation. He did a great job explaining what needed to be, and the causes for some of the issues I was having. His work was solid and I really appreciate how well he cleaned up the work site when he finished. As well, he advised me on the basic maintenance. I would also recommend him, personally, within this overall review. My doors open and close immeasurably more smoothly, quickly, and quietly. And the work performed fixed an issue with one of the openers resetting the travel limiter and not staying closed. I also feel my garage is a safer space. I hope this review helps.
- Jason Wennet
Manchester, MD
Quick service. Bobby did a great job and gave me all my options for now and in the future without trying to sell me on anything. Also told me how to maintain everything. Door is operating great now. Thanks for the professionalism and service.
- Daniel Huegel
Randallstown, MD
Precision has delivered on their promise of next day, service, and promptness. our repair man was Bobby, and he was very professional, and knowledgeable, showing me exactly what was wrong with our doors, and what future things to look out for so that we can make an educated decision on repairs or replacement for the future.
- Karen Sterling
Technician explained everything thoroughly to us. He was very professional and courteous.
- Gwendolyn Jacobs