Read what people are saying
about Precision Garage Door in:
Annapolis Area, MD
Precision Garage Door of Baltimorehas received 196 reviews, averaging 4.87 Stars:
Millersville, MD
Annapolis, MD
Repairman arrived as promised and was very responsive to our situation. Polite, thorough and professional. Highly Recommended.
- Bill Donovan
Millersville, MD
James was fast and professional. New door looks great. Especially appreciate the fact that he came out in 100-degree heat!
- Matthew F.
Annapolis, MD
Precision was able to send a technician on the same day as I called. The technician Jay C was informative, professional and efficient. The problem was solved, a second keypad was installed, and I am very satisfied. Would use again.
- Marie Schram
Annapolis, MD
Excellent service. Very professional and polite. Explained the issue, offered repair choices, worked quickly. Will definitely recommend Precision Garage Door Service.
- Maureen Eschbacher
Gambrills, MD
The guys arrived on time and were friendly and professional from start to finish. Cleaned up when they were done and now my garage door is fixed and SOOOO QUIET! Purchased new springs, cables and rollers. They did not try to sell me anything I didn't need. Highly recommend your company and will use you again!
- Cynthia Madsen
Product:
Annapolis, MD
My experience with Craig and his assistant was great! They were friendly, professional, courteous, and so helpful. I wish there was a score of 10++. Thank you!
- Yvette Peters
Severna Park, MD
Scheduled same day, installed and corrected remote controls o
- Marilyn Poindexter
Annapolis, MD
Great service and knowledgeable technicians! Booked the appointment the night prior and they arrived the next morning. Quick service.
- Julie Heath
Crofton, MD
Chris was very thorough and detailed in his explanation, and he addressed every question I asked. His work was of excellence, and I was very satisfied with the quality of materials and installation work. Will definitely recommend. Thank you!
- Charlotte V
Annapolis, MD
Scheduling same-day service was quick & confirmed by email; technician (Tavon) called when on the way & arrived early; diagnosed problem & explained repair options, costs and warranties. Tavon completed the work, cleaned-up, explained what had been done, and tested the door operation. Tavon earned the 5-Star rating and I would use and also recommend Precision again.
- Terry
Crofton, MD
Your company exceeded my expectations from the minute (Amanda) answered the telephone as I requested my initial service She was very professional and polite. When Tyler J arrived and began his site inspection and we had a quick conversation I knew I was in good hands. He was beyond professional, polite, and knowledgeable that put me quite at ease. I cannot say enough good things about Tyler J. In my opinion Tyler J is quite an asset to your company. He throughly explained the operation of the door and then made his recommendation. He went over everything one by one and wanted to know if I had any further questions. I did not, and requested he proceed ad described
- James Slayton
Severna Park, MD
I picked Precision somewhat randomly. I was extremely impressed with the service. The company kept me informed on the progress of the service. The customer service was very good. Best of all, the technician, Jay, was exceptional. Very competent, very intelligent, very respectful, very personable. This was a surprise experience since I did not know of Precision before our need.
- Dan O'Connell
Annapolis, MD
Jay Constantine was very knowledgeable, polite and helpful. Very impressed with him and this company! I will be proceeding with a new garage door opener and a new garage door because of Jay’s top knotch handling of my issues.
- Mayer Martin
Arnold, MD
Craig was our technician and was very prompt and thorough. He explained everything clearly and did the job that was needed quickly and without any issues. He answered all questions and did an excellent job. I would definitely recommend Precision and Craig for any jobs anyone would need!
- Chris Truffer
Severna Park, MD
Brent, the Precision technician, was knowledgeable and thorough. He did a great job on my garage door making it work like new. Moreover he repaired the door on Super Bowl Sunday! Simply amazing.
- John Eckert
Product:
Annapolis, MD
Excellent customer service from the moment someone answered the phone. The tech Jared was fantastic. Knowledgeable, efficient and professional. I highly recommend!
- Christine DiMeo
Product:
Gambrills, MD
When closing the garage door this morning as we left to run a few errands, I noticed our 7x16 cedar clad garage door did not close properly. After inspecting te mechanism I noticed the cable ad snapped preventing the heavy door from closing evenly. I called Precision and was greeted warmly, treated with concern and promptly scheduled for a service call within two hours. A Precision technician (Christopher Brown) arrived within the specified time, identified himself and after listening to me explain the problem, performed a 25 point assessment, identified/confirmed the problem, explained the issue and other potential areas that might need attention, provided me a comprehensive estimate and after my approval proceeded to replace the defective parts. Chris was professional, friendly and focused on the task at hand. As a forwarding facing representative of the company, this young man projected a positive can-do attitude, determined to complete the task and to exceed the customers expectation. When the refurbishing of the various garage door components was completed, Christopher explained what he had done, why and pointed out items replaced. The garage door was in need of attention and now operates quietly. rolling smoother with less strain on the motor and closing in a controlled manner. Sometimes you're lucky enough to find a company and a technician that values customer service and places a premium on the quality of the work performed - this was one of those moments and definitely one of those companies. Thank you.
- Ken Miller
Product:
Gambrills, MD
I am so pleased that your company workers Chris & George came out and repaired my garage door actually updated my garage door for better opening and closing and set up for better air tight seal at the bottom of door. Chris & George do excellent repair work were pleasant and professional and will recommend them and your company to friends & family needing work on their garage door or replacement garage door. Thank you for prompt and excellent repair job.
- Rick Barton
Annapolis, MD
Just had my garage door fixed by Chris Brown, on a Sunday! Chris was knowledgeable and extremely professional, he’s an asset to your organization.
- Elaine Saba
Product:
Severna Park, MD
Jared arrived early, was very professional and efficient. He promptly took care of the problem and installed a replacement pad that is doing the job. Thanks to Precision and to their employee, Jared
- Michele Schaffer
Gambrills, MD
Tyler and Tyler of Precision Overhead Garage Door Service did an incredible job on my two garages! I signed up for the appointment online a few days earlier. Tyler and Tyler showed up on time, were super personable, and worked quickly. Both garages up in running in under two hours. Great work and great trustworthy service thank you!!
- William Smith
Annapolis, MD
Great reviews and very responsive staff!
- Fred Jones
Arnold, MD
Techs were prompt and very courteous. Work was done in a timely manner and they explained everything to my satisfaction. Well done!!
- Annalise Gilbertson
Millersville, MD
At 82 years old I could no longer get the garage door to open. Thanks to George Harrison, your tech, I now can. He did a great job and was very professional and personable. As far as your company is concerned I randomly picked you from the internet, and since you were giving me a free estimate I chose you. Plus you were local and with the amount of Tech's you have I thought I wouldn't have to wait for weeks to get it fixed. Next day service was great. I would definitely recommend your company. Thank you for a job well done.
- Kitty Bolin
Product:
Crofton, MD
Craig (and his trainee, Chris) were excellent and provided outstanding customer service. They arrived on time with an advance text notice!!! They diagnosed the problem and fixed it while they were there. They also offered professional diagnostic services as well as offering options and time estimates for keeping my garage doors operating correctly/safely in the future!!! I will use Precision again and recommend them to my neighbors!
- Deborah Salinger
Arnold, MD
What a great experience! The two gentleman that serviced the garage door mechanics were both amiable and knowledgeable. They informed me of what went wrong, what the fox was (both short term & long term) and were able to fix it on the spot. They are both a credit to your company.
- Florence Hartman
Annapolis, MD
Our technician, Cody McC., was punctual, friendly, & efficient. A job well done with fast friendly service! Thanks, The Butler Family
- Katherine Butler
Product:
Severna Park, MD
I called Precision to come help with one squeaky garage door. Both doors were completely replaced five years ago. The technician first tried to sell me on purchasing all new springs for both doors, costing over $2000. After I said that I was not interested in doing that, he said that he could just give both doors a tune-up and replace the rollers, which he said are what is causing the squeaking. I felt deceived that he did not first tell me the cause of the squeaking was the rollers. I talked with him until he lowered the price of the "tune-up" and roller replacement, which still seemed overpriced. I called the company during this time to ask what the cost of the tune-up should be, and they revealed that the cost to me would be $150 more because I live in a "nicer area". Fortunately they gave me a discount to the estimate giving by the technician. The technician also did not follow their policy to have me sign a written estimate before he started work. After he completed the work, the garage door was quieter. However, I noticed that the chain seemed lower than it should be, which was causing the door to jolt upon opening and was rubbing against the pulley. He assured me this was fine. Days later, I am going to have to higher another company to tighten the chain because it is clearly causing the door to jolt open. I am very disappointed with the service. I have never given a poor review prior to any service company prior to this. I felt that rather than helping me, the technician was trying to get me to pay the most money for whatever he could sell me on. I wonder if they receive a commission on sales for service calls. I would warn others not to use Precision Garage Door Service.
- Jessica Peterson
Severna Park, MD
EXCELLENT! Great job.
- Fred Fare
Product:
2nd time I have used them to replace garage door opener and service springs, etc. Show up as promised (even called me to offer an earlier time slot), and worked quickly and efficiently.
- John Prendergast