Read what people are saying
about Precision Garage Door in:
Annapolis Area, MD
Precision Garage Door of Baltimorehas received 180 reviews, averaging 4.86 Stars:
Annapolis, MD
Product:
Gambrills, MD
When closing the garage door this morning as we left to run a few errands, I noticed our 7x16 cedar clad garage door did not close properly. After inspecting te mechanism I noticed the cable ad snapped preventing the heavy door from closing evenly. I called Precision and was greeted warmly, treated with concern and promptly scheduled for a service call within two hours. A Precision technician (Christopher Brown) arrived within the specified time, identified himself and after listening to me explain the problem, performed a 25 point assessment, identified/confirmed the problem, explained the issue and other potential areas that might need attention, provided me a comprehensive estimate and after my approval proceeded to replace the defective parts. Chris was professional, friendly and focused on the task at hand. As a forwarding facing representative of the company, this young man projected a positive can-do attitude, determined to complete the task and to exceed the customers expectation. When the refurbishing of the various garage door components was completed, Christopher explained what he had done, why and pointed out items replaced. The garage door was in need of attention and now operates quietly. rolling smoother with less strain on the motor and closing in a controlled manner. Sometimes you're lucky enough to find a company and a technician that values customer service and places a premium on the quality of the work performed - this was one of those moments and definitely one of those companies. Thank you.
- Ken Miller
Product:
Gambrills, MD
I am so pleased that your company workers Chris & George came out and repaired my garage door actually updated my garage door for better opening and closing and set up for better air tight seal at the bottom of door. Chris & George do excellent repair work were pleasant and professional and will recommend them and your company to friends & family needing work on their garage door or replacement garage door. Thank you for prompt and excellent repair job.
- Rick Barton
Annapolis, MD
Just had my garage door fixed by Chris Brown, on a Sunday! Chris was knowledgeable and extremely professional, he’s an asset to your organization.
- Elaine Saba
Product:
Severna Park, MD
Jared arrived early, was very professional and efficient. He promptly took care of the problem and installed a replacement pad that is doing the job. Thanks to Precision and to their employee, Jared
- Michele Schaffer
Gambrills, MD
Tyler and Tyler of Precision Overhead Garage Door Service did an incredible job on my two garages! I signed up for the appointment online a few days earlier. Tyler and Tyler showed up on time, were super personable, and worked quickly. Both garages up in running in under two hours. Great work and great trustworthy service thank you!!
- William Smith
Annapolis, MD
Great reviews and very responsive staff!
- Fred Jones
Arnold, MD
Techs were prompt and very courteous. Work was done in a timely manner and they explained everything to my satisfaction. Well done!!
- Annalise Gilbertson
Millersville, MD
At 82 years old I could no longer get the garage door to open. Thanks to George Harrison, your tech, I now can. He did a great job and was very professional and personable. As far as your company is concerned I randomly picked you from the internet, and since you were giving me a free estimate I chose you. Plus you were local and with the amount of Tech's you have I thought I wouldn't have to wait for weeks to get it fixed. Next day service was great. I would definitely recommend your company. Thank you for a job well done.
- Kitty Bolin
Product:
Crofton, MD
Craig (and his trainee, Chris) were excellent and provided outstanding customer service. They arrived on time with an advance text notice!!! They diagnosed the problem and fixed it while they were there. They also offered professional diagnostic services as well as offering options and time estimates for keeping my garage doors operating correctly/safely in the future!!! I will use Precision again and recommend them to my neighbors!
- Deborah Salinger
Arnold, MD
What a great experience! The two gentleman that serviced the garage door mechanics were both amiable and knowledgeable. They informed me of what went wrong, what the fox was (both short term & long term) and were able to fix it on the spot. They are both a credit to your company.
- Florence Hartman
Annapolis, MD
Our technician, Cody McC., was punctual, friendly, & efficient. A job well done with fast friendly service! Thanks, The Butler Family
- Katherine Butler
Product:
Severna Park, MD
I called Precision to come help with one squeaky garage door. Both doors were completely replaced five years ago. The technician first tried to sell me on purchasing all new springs for both doors, costing over $2000. After I said that I was not interested in doing that, he said that he could just give both doors a tune-up and replace the rollers, which he said are what is causing the squeaking. I felt deceived that he did not first tell me the cause of the squeaking was the rollers. I talked with him until he lowered the price of the "tune-up" and roller replacement, which still seemed overpriced. I called the company during this time to ask what the cost of the tune-up should be, and they revealed that the cost to me would be $150 more because I live in a "nicer area". Fortunately they gave me a discount to the estimate giving by the technician. The technician also did not follow their policy to have me sign a written estimate before he started work. After he completed the work, the garage door was quieter. However, I noticed that the chain seemed lower than it should be, which was causing the door to jolt upon opening and was rubbing against the pulley. He assured me this was fine. Days later, I am going to have to higher another company to tighten the chain because it is clearly causing the door to jolt open. I am very disappointed with the service. I have never given a poor review prior to any service company prior to this. I felt that rather than helping me, the technician was trying to get me to pay the most money for whatever he could sell me on. I wonder if they receive a commission on sales for service calls. I would warn others not to use Precision Garage Door Service.
- Jessica Peterson
Severna Park, MD
EXCELLENT! Great job.
- Fred Fare
Millersville, MD
Precision Garage Door came out to fix my broken garage door spring. Chris L. was right on time and quickly diagnosed the problem. He was friendly and explained everything clearly. The new spring was installed efficiently, and the door is working perfectly now. Overall, I'm very satisfied with the service and would definitely recommend Precision Garage Door
- Steven T.
Annapolis, MD
Really great service from beginning to end. The technician was very friendly and knew exactly what to do to get my wall mount opener working again. Precision will definitely be my first call in the future if needed.
- Jeff Van Dam
Millersville, MD
Precision was the best choice-- recommended by a neighbor, they offered prompt response, wonderfully thoughtful technicians, and fast resolution.
- Marnie Litz
Arnold, MD
I can’t begin to say how pleased I am with the repair of my garage door. The technician, Tyler, could not have been any more polite, courteous and professional. He and his partner were on time made very quick work on the needed repairs. Tyler presented me with three repair options and at no time attempted to upsell any additional work or parts. I called to schedule the repair and they were here the very next day. I would absolutely recommend Precision and Tyler for any garage door needs. Exceptional customer service. Thank you Precision and Tyler.
- Dale Ednock
Arnold, MD
Needed garage spring replaced immediately and Precision came through. Technician/installer Chris Loetz showed up on time and did a perfect job - 100% satisfied.
- Stanley Hall
Annapolis, MD
Ron Cross, the technician, was fabulous and performed the garage door solutions quickly and was extremely professional. I was so pleased with Precision Garage Door services and would highly recommend them to anyone!
- Virginia Williams
Product:
Crofton, MD
Our garage door service was superb. The Precision Team, led by Chris, came to our rescue fixing a garage door which had been poorly "fixed" by another company the day before. Precision team members came in, quickly assessed the problem, providing an estimate, and finished the work on time and on estimate. Above all, the Precision Team was professional and courteous. Precision is simply "Precision" in all that they do!
- Erin Redmond
Product:
Annapolis, MD
Tyler was great. Immediately identified the issue after months of me trying to troubleshoot myself.
- Stephen Pokora
Crofton, MD
Local advertising
- Ted Kmieciak
Product:
Technicians: Craig T
Annapolis, MD
Barry did a great job. He took time to explain the process in detail. His experience and knowledge are obvious. He is a good man.
- Joseph Davolio
Gambrills, MD
Probably the best customer service I ever had.
- Terrence Farmer
Product:
Severna Park, MD
Keith provided excellent service . He did a nice job, neat and quick.
- John Childs
Crofton, MD
Tech was very friendly and knowledgeable,did a great job,thank you
- Wanda Sullivan
Product:
Gambrills, MD
The job was completed quickly and my garage door is working fine.
- Marc Felton
Product:
Annapolis, MD
I called because the reviews of this company were so stellar. The lady that answered the phone was so kind and helpful, and she was able to schedule me for service that same morning. The tech that greeted me on time was also very kind, and went above and beyond to repair my damaged garage door and even taught me how to maintain the door in future. He even assisted me in reprogramming the outdoor pass code and tightened a light bulb on my motor I didn't even realize I had! He was thorough in explaining the price of parts, labor, etc.. 12/10 will call again if I need help with my garage door.
- Kaitlyn Rao
Product:
Crofton, MD
He was very knowledgeable and he took pride in his work. He showed me everything he replaced and he gave instructions on how to lubricate to maintain the mechanism.
- Andrew Clemmons
Product:
Excellent customer service from the moment someone answered the phone. The tech Jared was fantastic. Knowledgeable, efficient and professional. I highly recommend!
- Christine DiMeo