Tyler W
Average: 4.25 stars
Tyler W's Bio:
Tyler is a native of Howard County. He grew up a die hard fan of the Baltimore Ravens and Orioles. Tyler played lacrosse in college, and he enjoys fishing, hiking, and playing pickleball. Starting off in the food and beverage industry as a bartender in Federal Hill, Baltimore, he transitioned to becoming a garage door designer. Tyler uses his background in customer service to help people find the door of their dreams.
Mount Airy, MD
Westminster, MD
Tyler is an excellent representative for your company. He is personable and very professional and seems quite knowledgeable. I look forward to his coming next week to complete the garage door project.
- LuAnne DiStefano
Eldersburg, MD
Tyler was awesome at fixing my garage door. He explained all the ins and outs of what was happening - why the coil broke, things to pay attention in the future, and why my garage had the issue. (Its a decent size garage). He did a good inspection and gave me pricing options. He had it repaired in about an hour. I’d recommend him and Precision to everyone.
- Toni Summerell
Eldersburg, MD
Torsion spring replacement: the tech was friendly and did a good job, the review rating is based on price and up-sale tactics. The tech worked up 3 pricing options for this repair: OK fix $684, Good fix $1300, Great fix $1600, with each level replacing more parts (apart from the broken torsion spring) and started to explain them to me. I said: When I chatted online your rep indicated the max price for this repair was $300. He said: Yeah, if you only want the spring replaced. I said: Do that. 1. The spring only replacement wasn't even provided as an option 2. Imo trying to gouge a customer for all that money to replace parts that aren't needed with a spring replacement is robbery. I feel sorry for folks who are unaware and waste their hard earned money. You can google for yourself if these other parts are required for a spring repair, I found they are not. That should be explained to the customer.
- Michael Miller
I chose Precision because I was able to make an appointment through website via chat. The process was very efficient and service was scheduled for next day. Tyler W was on time, explained my options, and answered all my questions before and after service was performed. The cost was higher than I expected, but the problems were resolved to my satisfaction with a 1 year warranty on parts.
- Kathy S