Read what people are saying
about Precision Garage Door in:
Eldersburg, MD
Precision Garage Door of Baltimorehas received 54 reviews, averaging 4.87 Stars:
Eldersburg, MD
Eldersburg, MD
I was very happy with the service that the technician Tevon provided. He was very informative and professional
- Tom Shepherd
Eldersburg, MD
Torsion spring replacement: the tech was friendly and did a good job, the review rating is based on price and up-sale tactics. The tech worked up 3 pricing options for this repair: OK fix $684, Good fix $1300, Great fix $1600, with each level replacing more parts (apart from the broken torsion spring) and started to explain them to me. I said: When I chatted online your rep indicated the max price for this repair was $300. He said: Yeah, if you only want the spring replaced. I said: Do that. 1. The spring only replacement wasn't even provided as an option 2. Imo trying to gouge a customer for all that money to replace parts that aren't needed with a spring replacement is robbery. I feel sorry for folks who are unaware and waste their hard earned money. You can google for yourself if these other parts are required for a spring repair, I found they are not. That should be explained to the customer.
- Michael Miller
Eldersburg, MD
Great service!! Tech (Tavon) very pleasant as he explained all of our options.
- Gary Smith
Eldersburg, MD
Tito did a great job. He was very polite and professional. He told me what I needed to make the doors work best. He was not pushy trying to sell me stuff. He explained everything thoroughly. thanks
- Norman Williams
Eldersburg, MD
Our tech, Tito Cruz was very efficient. He was polite and professional. He explained what needed to be done in his opinion, gave us several options . he did not pressure us at all & did as we wished
- Linda Medlar
Eldersburg, MD
Precision met my expectations & solved my problem. Nick Boughton was very professional, pleasant, courteous & friendly. He had an awesome personality. He also was very helpful in explaining everything to me. And he took the time to answer all my questions. He went right to work on the job & cleaned everything up. He is a great asset to your company. If I ever need your service again, I would definitely ask for him. I was very pleased with your company because of the professional & polite service I received every time I called. Also that you are a local company. Quick response I received was great. Being registered with BBB is very helpful.
- Joanie
Product:
Eldersburg, MD
Tito came to our rescue; our car was stuck in the garage, and we had broken cables and springs. Tito professionally replaced the broken parts within an hour. We were grateful for the 24/7 service considering our emergency was on a Sunday. Highly recommend Precision Garage Door Service for their fast and courteous service.
- Rob D.
Eldersburg, MD
The technician, Tito Cruz, arrived on time and quickly and efficiently repaired the door handle. He was very courteous and explained everything that he did.
- Diana Meninger
Eldersburg, MD
really nice person and good working.
- Sein Thanwin
Eldersburg, MD
The technician, Tito” was incredibly nice and seemed to be very knowledgeable of all aspects of the garage doors. As soon as he arrived, he quickly pointed out a few other visible issues with various components of the door systems, like frayed cables and worn rollers which would break completely shortly. Although I do a lot of DIY, this is one of those repairs you want a professional installer fixing. Overall, I’m very satisfied with the service from Tito.
- Mike Kilduff
Eldersburg, MD
Tito came to our home today to repair a broken spring and while he was here he also replaced the drums which were also under warranty! Tito was prompt, very efficient and did a great job! Thank you!
- Veronica Horak
Eldersburg, MD
Cody was great!
- Mitchell Dobres
Product:
Eldersburg, MD
Precision Garage Door exceeded expectations. The entire process from beginning to end -- making the initial appointment to installation of the new springs and cables -- was smooth and trouble-free. Our technician, Christopher Loetz, was a quality person and a great ambassador for Precision. He was courteous, personable, professional and efficient. He conducted a thorough inspection and answered all of our questions. Bottom line -- extremely pleased and impressed with Precision!
- Bob D
Product:
Eldersburg, MD
I chose Precision Garage Door because they had done work for me before. Cody, the technician who was sent was professional, knowledgeable, efficient, and meticulous. His recommendations were well reasoned and articulate, he completed the required work quickly, and his attention to detail was second to none. He left a behind a cleaner garage than what he found, and a very satisfied customer. As a second time customer, I was delighted to have such excellent service again. Should i require any more garage door work, these folks will be my go-to vendor.
- Eric A
Product:
Eldersburg, MD
The technician that serviced our door was extremely polite, professional, thorough and knowledgeable. His name is Tito and diagnosed the problems and made the repairs. Our garage doors work/ operate better than ever. He’s the best.
- Albert Bussone
Eldersburg, MD
Bobby was very professional and he explained everything clearly. He was very detailed, neat and friendly. Thank you very much.
- Vicki Chatham-zan
Eldersburg, MD
Quick response, full repairs and service. Up front pricing so no surprises.
- Philip Brand
Product:
Eldersburg, MD
Jay did a great job!
- Michael Grossarth
Eldersburg, MD
Recommended by our son. Great job,fast service, arrived morning of the same day we called.
- Donald Cassell
Eldersburg, MD
Solid work by Chris and assistant. I called Precision a week ago to get a reliable fix for a broken torsion spring on our two car 9' garage doors. Doors and whole opening system is in very good shape and has been functioning fine except for the broken spring. I immediately expressed intent to have springs on both doors replaced since they were the same age at 20+ years old. This was not an emergency/urgent fix. The work was done quickly and has been working well since. Not fully rating 5 stars is mainly based on my own consumer preference for service firms highly focused on customer's clearly defined needs and customer's best interest. I worked for 30+ years for a public utility due to my value for work serving the needs of community/citizens, and learned quality management techniques on how to best meet customer requirements. In retirement, I work in retail at a home improvement company, so I understand the material and labor costs of such work and also know first-hand the pressure to up-sell goods & services to consumers. That is why I appreciate even more a sales/svc approach which quickly focuses on the consumers best interest - meets requirements and is cost conscious for the buyer. The approach by Precision is common/typical; to recommend good-better-best scopes of work starting at the "best" high end. Especially as a senior citizen, my focus was not on a fix well over $1700 for each door to include new track rollers and other parts to make systems quieter (which is not too important to me on a detached garage away from house) and to last for a long time. It took a little insistence on my part to focus the scope-of-work to directly address my needs even though completely understanding more extensive new parts would create less ongoing wear. I did accept a fix on each door beyond the mere replacement of each door's spring; work including some bearing parts. My advice to Precision is to focus on required work to satisfactorily fix the problem while presenting more extensive options if customer expresses interest in a quieter, long lasting solution. That may be a less effective approach for a company's sales, but it is the customer-centric approach which earns customer loyalty and more word-of-mouth praise/referrals. Also about pricing, the cost for the second door was simply stated as the same cost as the broken one; no discount/consideration communicated for Precision already being mobilzed and getting that additional work. A senior citizen discount was not clearly applied as my age was not known before price of options were discussed. All that said, the technicians were knowledgeable and work was done well.
- Ed Davis
Product:
Eldersburg, MD
When my 18-year-old garage door wouldn't open yesterday morning I needed to get it fixed quickly, but my first 3 attempts to get same-day service didn't pan out. Luckily my internet search led me to Precision Garage Door with it's impressive website and credentials. A quick phone call got me on their schedule for that very afternoon. Technicians Chris and Camilla called me on their way to my house and arrived right on time, looking just as professional as their company vehicle, which I was happy to find was fully stocked with parts. Their inspection confirmed a broken spring and a number of tired old moving parts that had caused enough stress on the spring to lead to it's failure. Chris and Camilla were both pleasant and congenial, and made sure I understood what needed to be done. I approved their estimate and amazingly they had everything fixed and working like brand new in about 2 hours. I heartily recommend Precision Garage Door and Technicians Chris and Camilla, who collectively made my day.
- Mark W.
Eldersburg, MD
We are very pleased with the professionalism starting from our phone call into office to get repair work done. Kim was very pleasant and helpful to us. Service technician Tito was absolutely the best! knowledgeable and new exactly what we needed done. He got right to it, very honest and I would recommend Precision to anyone in need of garage door repair.
- David and Brenda Kaiser
Eldersburg, MD
First-class customer service! Last night, I was inside my garage when the torsion spring broke. I immediately called Precision (just like I did when the same thing happened 10 years ago). Autumn responded by scheduling my repair appointment, and Tito arrived less than 16 hours later. Both employees answered all of my questions in a personable, knowledgeable, friendly, and informative manner.
- Dennis Morgan
Eldersburg, MD
Our garage door broke, we called for repair, knowing we may just buy a new unit. Jay was the technician and I cannot say enough amazing things about him! He took the time to explain options, we went with battery backed Genie. Jay was so thorough and accommodating throughout the whole process, taking the time to double check our wishes and to make sure there were no questions as he went along. He was super personable (even with our kids!)…some people don’t care about that, but we do! Very rare to come across someone nowadays with impeccable customer service. Jay is a true asset to your company!
- Thomas & Jaime Strickland
Eldersburg, MD
Called at 8:00AM on a Friday and they were able to get an associate to my house by 10:30 AM to repair the door. Dakota was fantastic to work with and gave me a lot of options for repairing the door. As he walked through the options he gave great explanations as to the benefit of going with one option over the other. Given that we have multiple garage doors, should the need arise to service another we will be sure to call and will be asking for Dakota. First class operation all the way.
- Happy in Carroll County
Product:
Eldersburg, MD
Very professional.
- Ronald Flint
Eldersburg, MD
Chris did a very good job.
- James Lambert
Eldersburg, MD
The service was excellent! I would have given 5 stars, but we have a two car garage, and only one remote was included with the purchase. I had to purchase the second one separately. Logically two should have been included in the price. I know from previous experience that other companies do include two.
- Harry
Eldersburg, MD
Chris C. did a great job and was courteous, friendly and did an excellent job explaining what needed to be done. He truly is an asset to Precision Doors. We would definitely recommend your Company
- Eileen Sachs
Tyler was awesome at fixing my garage door. He explained all the ins and outs of what was happening - why the coil broke, things to pay attention in the future, and why my garage had the issue. (Its a decent size garage). He did a good inspection and gave me pricing options. He had it repaired in about an hour. I’d recommend him and Precision to everyone.
- Toni Summerell