Garage Door Repair in Eldersburg, MD - Page 2

Eric A

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision Garage Door because they had done work for me before. Cody, the technician who was sent was professional, knowledgeable, efficient, and meticulous. His recommendations were well reasoned and articulate, he completed the required work quickly, and his attention to detail was second to none. He left a behind a cleaner garage than what he found, and a very satisfied customer. As a second time customer, I was delighted to have such excellent service again. Should i require any more garage door work, these folks will be my go-to vendor.

Albert Bussone

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician that serviced our door was extremely polite, professional, thorough and knowledgeable. His name is Tito and diagnosed the problems and made the repairs. Our garage doors work/ operate better than ever. He’s the best.

Vicki Chatham-zan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby was very professional and he explained everything clearly. He was very detailed, neat and friendly. Thank you very much.

Philip Brand

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick response, full repairs and service. Up front pricing so no surprises.

Michael Grossarth

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jay did a great job!

Donald Cassell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Recommended by our son. Great job,fast service, arrived morning of the same day we called.

Ed Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Solid work by Chris and assistant. I called Precision a week ago to get a reliable fix for a broken torsion spring on our two car 9' garage doors. Doors and whole opening system is in very good shape and has been functioning fine except for the broken spring. I immediately expressed intent to have springs on both doors replaced since they were the same age at 20+ years old. This was not an emergency/urgent fix. The work was done quickly and has been working well since. Not fully rating 5 stars is mainly based on my own consumer preference for service firms highly focused on customer's clearly defined needs and customer's best interest. I worked for 30+ years for a public utility due to my value for work serving the needs of community/citizens, and learned quality management techniques on how to best meet customer requirements. In retirement, I work in retail at a home improvement company, so I understand the material and labor costs of such work and also know first-hand the pressure to up-sell goods & services to consumers. That is why I appreciate even more a sales/svc approach which quickly focuses on the consumers best interest - meets requirements and is cost conscious for the buyer. The approach by Precision is common/typical; to recommend good-better-best scopes of work starting at the "best" high end. Especially as a senior citizen, my focus was not on a fix well over $1700 for each door to include new track rollers and other parts to make systems quieter (which is not too important to me on a detached garage away from house) and to last for a long time. It took a little insistence on my part to focus the scope-of-work to directly address my needs even though completely understanding more extensive new parts would create less ongoing wear. I did accept a fix on each door beyond the mere replacement of each door's spring; work including some bearing parts. My advice to Precision is to focus on required work to satisfactorily fix the problem while presenting more extensive options if customer expresses interest in a quieter, long lasting solution. That may be a less effective approach for a company's sales, but it is the customer-centric approach which earns customer loyalty and more word-of-mouth praise/referrals. Also about pricing, the cost for the second door was simply stated as the same cost as the broken one; no discount/consideration communicated for Precision already being mobilzed and getting that additional work. A senior citizen discount was not clearly applied as my age was not known before price of options were discussed. All that said, the technicians were knowledgeable and work was done well.

Mark W.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When my 18-year-old garage door wouldn't open yesterday morning I needed to get it fixed quickly, but my first 3 attempts to get same-day service didn't pan out. Luckily my internet search led me to Precision Garage Door with it's impressive website and credentials. A quick phone call got me on their schedule for that very afternoon. Technicians Chris and Camilla called me on their way to my house and arrived right on time, looking just as professional as their company vehicle, which I was happy to find was fully stocked with parts. Their inspection confirmed a broken spring and a number of tired old moving parts that had caused enough stress on the spring to lead to it's failure. Chris and Camilla were both pleasant and congenial, and made sure I understood what needed to be done. I approved their estimate and amazingly they had everything fixed and working like brand new in about 2 hours. I heartily recommend Precision Garage Door and Technicians Chris and Camilla, who collectively made my day.

David and Brenda Kaiser

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We are very pleased with the professionalism starting from our phone call into office to get repair work done. Kim was very pleasant and helpful to us. Service technician Tito was absolutely the best! knowledgeable and new exactly what we needed done. He got right to it, very honest and I would recommend Precision to anyone in need of garage door repair.

Dennis Morgan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First-class customer service! Last night, I was inside my garage when the torsion spring broke. I immediately called Precision (just like I did when the same thing happened 10 years ago). Autumn responded by scheduling my repair appointment, and Tito arrived less than 16 hours later. Both employees answered all of my questions in a personable, knowledgeable, friendly, and informative manner.

Thomas & Jaime Strickland

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door broke, we called for repair, knowing we may just buy a new unit. Jay was the technician and I cannot say enough amazing things about him! He took the time to explain options, we went with battery backed Genie. Jay was so thorough and accommodating throughout the whole process, taking the time to double check our wishes and to make sure there were no questions as he went along. He was super personable (even with our kids!)…some people don’t care about that, but we do! Very rare to come across someone nowadays with impeccable customer service. Jay is a true asset to your company!

Happy in Carroll County

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called at 8:00AM on a Friday and they were able to get an associate to my house by 10:30 AM to repair the door. Dakota was fantastic to work with and gave me a lot of options for repairing the door. As he walked through the options he gave great explanations as to the benefit of going with one option over the other. Given that we have multiple garage doors, should the need arise to service another we will be sure to call and will be asking for Dakota. First class operation all the way.

Ronald Flint

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional.

James Lambert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris did a very good job.

Harry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service was excellent! I would have given 5 stars, but we have a two car garage, and only one remote was included with the purchase. I had to purchase the second one separately. Logically two should have been included in the price. I know from previous experience that other companies do include two.

Eileen Sachs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris C. did a great job and was courteous, friendly and did an excellent job explaining what needed to be done. He truly is an asset to Precision Doors. We would definitely recommend your Company

Robbie M

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Preston provided exceptional service and was very professional. He installed my new garage door motor and new hardware to replace the old material. I’m glad I used Precision and would recommend them.

Dan Ormston

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was great and was explained in excellent detail. I especially appreciated the options provided. I will recommend and use Precision again. Thank you!

Richard Sperry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt service, and the technician was great.. Yes it was expensive, but it's not something I could or wanted to do myself. He went above and beyond what was required, and checked the other doors too. Excellent service.

Ralph Palmer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very Professional, Everyone from Sales to service, great Job. Highly recommend Precision Garage doors

George Koepke

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Checked garage door, installed springs, bearing and cables. Works great

William Jeter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

WOW!!! Great service by a technician (Keith Cavazos) who knew what he was talking about. Explanation of service needed was through and reassuring to me and the time it took was very short.

Charles Wood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rick arrived on time. He was able to diagnose our problem very quickly. He installed a new motor and explained all features of this new device. We were very pleased with his work.

Lorrie Rowland

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We called to get our broken garage door spring replaced. We ended up having both springs replaced, all new rollers, and all new cables. The work under a 7 year warranty. Rick was very professional and efficient.

David Schafer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rick was the tech they were all great. Arrived on time. Kept me up to date. Highly recommended

Ken F.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My service call was quickly scheduled and the technicians were prompt and courteous. My problem was quickly diagnosed and estimated. The technicians quickly fixed the problem - in about an hour - with the replacement of broken springs and cables. My door is fixed and has never worked this quietly and smoothly.

Walter Conolley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had precision door services come to reattach the rail which controls the opener. The service tech. Preston found other problems that I was not aware of. He performed all needed repairs in a timely and professional manner. I would highly recommend this company to all my friends.

Samuel Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We called your company last night when our garage door did not work. Your technicians were here in the morning and did an excellent job installing a new opener, springs, cables, etc. in only a couple of hours.

Robert Jacoby

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was very professional and courteous and did the replacement work promptly. Highly recommend!

Charles Wood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Spring broke on large garage door opener Saturday afternoon with both cars in garage. Could not open door. Called and got an emergency fix early Sunday morning by Barry. Service was quick and door works like it is brand new, thanks to Barry.