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Read what people are saying
about Precision Garage Door

Precision Garage Door of Baltimore
has received 1059 reviews, averaging 4.82 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

These folks are great! I called on Friday afternoon. They were here on time on Saturday morning. Rick the technician was super helpful by giving me some maintenance pointers, such as simple lubrication. I may try that but for anything more serious, I'll definitely call Precision again. 5 Stars for sure!
Phillip Fratesi
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Actually I did not choose Precision as your employee gave me an estimate of $704 for a job that should be about $280-$325 - I had done my homework so I knew what the project would cost me.
Swati Desai
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Field Service Technician did the following: 1. Called Ahead to notify of arrival time 2. Removed inoperative door opened 3. Installed New Garage Door Opener 4. Assisted us with Vehicle Transmitter to Opener Programming
Chris Fiorucci
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Probably the best customer service I ever had.
Terrence Farmer
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast worker honest respectful highly recommend
Adolfo Alonzo
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service Technician (John) VERY professional, courteous, and efficient.Called pre arrival. Price is not Low end, but fairly representative of service industry. New springs, bearings, rollers for 2 doors. John very instructional on future, preventative care. Answered all questions with enthusiasm.
John Sargeant
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very efficient, friendly service. The price was reasonable too, especially considering the service was on a Saturday.
Sharon Vidrine
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Timely and excellent service. Very knowledgable and extremely courteous technician.
John Davis
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would have wanted to give a better review. This was my second time getting service from this company. Again I was disappointed In the time slot they had given me. Once again between 12:00pm - 4:00pm. Just for them to show up at 6:25pm? I called them thru out the day to check on my appointment and same answer was given each time. When I called at 3:35? They said he still had two calls in front of me. I said can you call the tech and verify he will make it. Before she called them I asked if there was a opening the next day, and she said yes between 8am-12pm. I said check with your tech before we make that decision. So in short I waited for the tech. Around 5:45pm? I called again and they said OH HE WILL BE THERE WITHIN 15-20 min. He did show up, the young man apologized for the company and said I was cancelled on his work order. The tech did great work. All he had to do was replace wire cable. 15-20 min and he was done The cost did not match the supplies and labor.
Jeff Grimes
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick G. was great. He fixed the problem right away and explained why the pulley came off the guide bracket.
Jennifer Neugebauer
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a horrible experience with precision, when Tech came to replace my garage door, he brought the wrong doors. When we told him that the door was not what we ordered. He started screaming while finger pointing at us said that we were wrong. After he called his office he realized he did brought the wrong door, but he took our old door out already, he had to put wrong one until he comes back. That was Aug 30th, then 3 weeks later on Sept 30th, he came back to installed supposed to be right door, but again, he brought the wrong door. also, his job performance was unbelievable horrible, many screws wasn't secured, every time we open the door whole frame was shakes, door was not straight, didn't even install safety guard, frame has so much gaps, garage door was kept scrubbing my wood frame (yes it damaged my garage frame)...etc... I do have all the pictures to prove it. Finally, someone else came back on Dec 6th (almost 3 month later) fixed everything the way supposed to be. Means while we couldn't uses the garage door. Infect, I was so scare of the Tect who came out first couple times.
Kyong Kim
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Keith provided excellent service . He did a nice job, neat and quick.
John Childs
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Garrett was great! He was on time, worked efficiently, acted professionally and did a good job for a fair price.
Adam
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Garrett was absolutely wonderful. He was polite, worked quickly and efficiently. The company scheduled service quickly. Top notch service all the way around. Would definitely use this company again.
Eva Coppersmith
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech was very friendly and knowledgeable,did a great job,thank you
Wanda Sullivan
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The job was completed quickly and my garage door is working fine.
Marc Felton
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

you was very professional and friendly explained every thing
Susan Awad
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jeff (the technician) is knowledgeable, courteous and dedicated. He came in in spite of late hour, diagnosed and discussed the problems, and promptly fixed the garage door.
George Hoche
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I contacted Precision Garage Door late in the afternoon when my door broke and they had me scheduled for 1st thing the next morning. They provided me the name and picture of the tech who was coming. The tech called and said he was on his way and when he got here he reviewed the situation and gave me an estimate of the repair costs after he explained when was wrong and how he was going to fix it. I also asked the cost of a new door opener and he explained the various types available and the differences as well as cost. I had a new opener installed and when all was said and done the cost was what was quoted to me at the outset of the work with no hidden cost or added sales pressure to buy more. I appreciated the professionalism of their organization from the time they answered the phone to the complete service work.
Bob Dubit
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called because the reviews of this company were so stellar. The lady that answered the phone was so kind and helpful, and she was able to schedule me for service that same morning. The tech that greeted me on time was also very kind, and went above and beyond to repair my damaged garage door and even taught me how to maintain the door in future. He even assisted me in reprogramming the outdoor pass code and tightened a light bulb on my motor I didn't even realize I had! He was thorough in explaining the price of parts, labor, etc.. 12/10 will call again if I need help with my garage door.
Kaitlyn Rao
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Barry was very good. I was impressed with his expertise.
Juan Pagan
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were in a pickle, the garage door motor was acting up and we settled on the house the next day. We called and got scheduled immediately. The tech, Derrick arrived, diagnosed the issues and fixed them. He completed some preventative maintenance on the unit and made sure the safety features for the new owners were functioning properly. Derrick was extremely polite and professional. If we were not moving out of the service area, we would make Precision Garage Door our company of choice. Thank you PGD. Ellicott City Chausse's
Michel Chausse
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great response and fixed the issue quickly. Would recommend if you need any garage door repairs.
Susan Wilfong
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician was very professional and courteous and did the replacement work promptly. Highly recommend!
Robert Jacoby
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service Man (John ) was on time, Explain what to look for in worn parts & how they work against ea. other. The door was fixed in a very timely manner. I am very happy that I choose them for my repairs.
Mike Rhoten
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Once again the service technician,was friendly, knowledgeable, efficient, and neat. His work went quite rapidly with no hesitation. Derrick was technician. Will recommend Precision to anyone in need oof garage door service or replacement.
David Smith
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Derrick just left our house and did an amazing job servicing our double garage doors!! We spent hours trying to do it on our own, it Derrick took little time in quickly identifying the issue and fixing it. He reset our passcodes on the doors, and fixed the sensors. He even went above and beyond by replacing a 5 year old latch that we didn’t even speak of and also greased the tracks. We had infinity garage door company come out a few weeks ago and they tried to scam us, so we appreciate precision garage door company for having such a great technician. Thanks!
Chris Campbell
Service Provided:
Garage Door Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Once we got past a difference on the appointment time. all went smoothly. Your tech. was very helpful, did his work and was on his way. I will use your firm again.
Doug D.
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

He was very knowledgeable and he took pride in his work. He showed me everything he replaced and he gave instructions on how to lubricate to maintain the mechanism.
Andrew Clemmons
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick response, quick service. Great job will use again.
Bill Reynolds
Service Provided:
Garage Door Repair
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