Read what people are saying
about Precision Garage Door in:
Ellicott City, MD
Precision Garage Door of Baltimorehas received 142 reviews, averaging 4.89 Stars:
Ellicott City, MD
Ellicott City, MD
Let's just start by saying I was hesitant to write this review because I really liked Bobby, he was knowledgeable and quickly repaired my garage door which had a busted spring. I didn't get any other quotes, which is my own fault but I did feel the cost was high. Almost $2k to repair a garage door, which took Bobby about 1 hour to repair. Sometimes, you have to pay just for piece of mind. The real reason for the knock in rating was the cleanup. As soon as I drove my truck that day, I found a screw in my tire. The exact screw that was removed during the garage door repair. I had to find a shop to patch my tire (a $45 expense) and also found a piece of broken plastic roller, which Bobby had shown the other piece to me earlier as a demonstration of how cheap those rollers are. I felt like the hurry to finish and get out of there and on to the next job resulted in the failed cleanup of hardware and my damaged tire.
- Joe C
Ellicott City, MD
Chris Brown came out to my house originally to see why my garage door/opener wasn't working properly. He did a thorough inspection, explained what he found in great detail, and provided me with several different options about how to fix my garage door. He didn't pressure me to make a decision there on the spot and gave me some time to discuss with my family about what we wanted to do. A couple days later, we called back to set up our appointment, Chris came back and did an excellent job. I will be calling back (hopefully not for a long time) when I need my garage door system serviced.
- Michael Stefan
Ellicott City, MD
We had a problem with our garage door not opening, We called for service and were given an appointment for between 10:30am and 1:00pm on the following day. We received a call from your service man at about 8:30am asking if he could arrive early because we were his first call of the day. He arrived at about 9:15 am, figured out what our problem was and repaired it within 45 minutes. I was impressed with his friendly and courteous demeanor and the professional way he handled our problem. We would certainly recommend your company to anyone with a garage door problem. Thanks for your help. Ed Daniles & Marcia Kane
- Ed Daniels
Product:
Ellicott City, MD
Used this company before. Good work, friendly people and plenty of explanation.
- Jeff Richardson
Ellicott City, MD
The entire repair process was great with courteous and expert individuals involved
- David Cruess
Ellicott City, MD
Unlike some service companies, it was such a pleasure dealing with Precision. 1. They responded to our problem and scheduled an appointment immediately (on a Sunday). 2. They were prompt on their arrival and kept in contact with us before they arrived. 3. The service tech (Tito Cruz) was not only highly qualified, but he was friendly and made us feel comfortable about his skills and security. 4. He told us how long the job would take and finished a little sooner than expected. I understand that this almost sounds too good to be true, but it IS true. I would highly recommend this company to anyone in need of garage door repair. P.S. I don't know how much Tito makes, but the owners should give him a raise.
- Edward Jansen
Ellicott City, MD
The team at Precision Garage Door of Central Maryland was incredibly responsive and professional. Our technician, Jesse, answered all of our questions and provided a solution same-day. Would highly recommend to anyone needing work on their garage door!
- Kara Mondy
Product:
Ellicott City, MD
Precision Garage Doors is the best! They installed a new garage door for us last year, and when I had a small issue, they addressed it immediately. Exclamation, I would recommend them to everyone!!!
- Barbara Reed
Ellicott City, MD
Nicolas Broughton arrived early and throughly checked our garage door and opener and made adjustments so that it closed properly and safely. Very professional.
- Valerie Kitch
Ellicott City, MD
We called Precision and were scheduled within a couple of days. Chris B. came on time, did a thorough analysis, and provided us with a couple of recommendations. We choose a new door opener and rollers, and they were installed on the visit within a couple of hours. Chris did an excellent job of explaining everything, and we now have an updated system that we are very pleased with.
- Ken Danker
Ellicott City, MD
We were very happy with the whole process; book on line, confirmation , a call and email with the technician’s name and approximate time of service . When Robert arrived he was very professional. He introduced himself and asked me what exactly has been going on with the garage door opener . Robert explained what he noticed and told us what our options were . The system we decided on is exactly what we need . Thank you Robert for your time in setting it all up and explaining everything so carefully. We will definitely recommend you and the company to our family and friends . The S Family
- Samantha Smith
Product:
Ellicott City, MD
I was having issues with my 22 year old garage door opener. I noticed the rubber belt was frayed and called Precision Door based on reviews on the internet. I received an immediate reply stating someone would be out the next day. The repairman, Chris, explained all the issues with my door and pointed out the problems. He repaired everything the same day, pointed out the repairs and thoroughly explained the new opener making sure I clearly understood its operation. Great Job !!!!!
- John Kirby
Service Provided:
Product:
Technicians: Chris Brown
Ellicott City, MD
Mr.Chris Brown was excellent. He is very knowledgeable and patient with me. He diagnosed my door and gave options. He was wonderful…best service/technician I have experienced in a long time. I will be passing his name along to family and friends. Thank you Chris!
- Sheila Ward
Ellicott City, MD
Excellent service. New garage door opener with exterior keypad was installed by Tyler.
- Neeta Deshpande
Ellicott City, MD
The worker was early for the appointment, had the right tools to do the job correctly and officially any parts that were needed he had in his truck already.
- Brent D Myers
Product:
Ellicott City, MD
Very professional Excellent service Will definitely recommend to others.
- Judith Copeland
Ellicott City, MD
Tyrone showed up on time and was able to diagnose the problem and fix it in now time at all! Will be using Precision again!
- Melissa
Product:
Ellicott City, MD
Tito came to service our garage door on a Sunday, Mother’s Day.He was very friendly with great customer service. The spring was broken and he thoroughly explained that he could replace the spring but do some additional repairs to strengthen the maintenance of the door. The garage door had only one spring, he added another . The garage door is working and we did not have to wait until Monday. Excellent company, excellent work by Tito. It was a pleasure to do business with a reputable company.
- Thomas Kenney
Ellicott City, MD
Technician replaced keypad/door instruments promptly and cleanly. View from driveway makes garage look FANTASTIC!
- Lew Manning
Product:
Ellicott City, MD
Chris did a great job and was kind, considerate, and prompt.
- Steven Cunningham
Ellicott City, MD
If I had filled this out based on just the technician visit by Jay, it would’ve been 5 stars across the board. However, I just received news from Precision Door that, instead of the promised “mid-week this week” installation, I’m now waiting till 6 May for installation. No good reason given for the delay. Precision Door shouldn’t make promises it can’t keep. This isn’t in Jay as I’m confident he wouldn’t promise something he didn’t hear from HQ.
- John Linderman
Product:
Ellicott City, MD
Nick arrived on time was courteous and explained to me the problem and what he would do to fix it.
- Anna Whiteman
Ellicott City, MD
Very pleased with the service. Technician showed up on time, explained the problem and had my garage door fixed in less than two hours. This is the second time I’ve used Precision and would recommend them for any new installations or repairs.
- Todd Y
Ellicott City, MD
I called on Saturday after Christmas because the cable in 1 of the garage doors had snapped and Precision sent a tech out the next Moroni g. On Sunday morning, Jay arrived promptly at 8 am, inspected both doors, provided me with an estimate to repair them and was able to complete all the work that morning! Great customer service by Precision Doors and Jay was incredibly professional and did the work quickly and well. I am Most grateful!
- Pamela Johnson
Product:
Ellicott City, MD
YOUR TECHNICIAN WAS ON TIME. HE SURVEYED THE PROBLEM. CHRIS SHOWED IN DETAIL WHAT THE PROBLEM WAS AND WHAT IT WOULD TAKE TO FIX IT. I WAS TOLD WHAT THE COST WOULD BE. AFTER TALKIING WITH MY WIFE WE AGREED HAVE DOOR FIXED. CHRIS PROCEEEDED TO REPAIR THE DOOR IN A TIMELY MANNER. THROUGHOUT THE ENTIRE PROCESS YOUR TEC WAS COURTEOS AND PROFESSIONAL.
- dennis whittaker
Ellicott City, MD
Jay did a great job explaining and performing the work needed to repair my garage door springs. Would recommend !
- michael keller
Product:
Ellicott City, MD
Was able to have someone come out the same day and repair the garage door. Thank you Elijah for doing a great job!
- Marge
Ellicott City, MD
We are very pleased with the work that was performed by the Precision Garage Door technician, (Gerald). The technician was very courteous and professional. He described the cause of the problem we faced with our garage door. He also presented the options to resolve the issue. Gerald did a terrific job in resolving the issue! We are very happy that our garage door works great now! Thank you, Precision Garage Door!
- Tencia Peterson
Product:
Ellicott City, MD
Came home from Thanksgiving to a busted garage door, cables all tangled up, stuck closed, nothing you could do about it. Was a bummer way to cap off a great holiday. Called Precision Garage Door, and they had a tech out right away. Jamal Crosby was great, diagnosed the problem quickly, found the most cost effective way to fix it, and took care of the issue in a timely manner. Did great QA, tested everything multiple times, and even looked at my other door to make sure it wasn't going to break the same way. Overall 5 start experience, would call again if something broke.
- Matt Watchinski
Bobby was punctual, friendly and efficient. Worked with us to get what we needed done so we could get our due working again!
- Rich