Read what people are saying
Precision Garage Door of Baltimore
about Precision Garage Door
has received 13 reviews, averaging 2.00 Stars:
Technicians: Chris C
Middle River, MD
Justin came and seemed to be in over his head, though a very nice young man. Your company representative is due at our house 12/18/20 at 1 pm to discuss the concerns we have.
- Cindy Adkins
Cindy, our sincere apologies that your appointment did not meet your expectations.....we're hoping that our 2nd visit corrected the issue and that the outcome was to your complete satisfaction. Please feel free to reach out if you have any further questions or unresolved issues. Thanks so much for your patience and candor in this situation.
First off I want to say your man who did the repair was very polite and knowledgeable. The door works perfectly. Secondly I was totally shocked by the bill. I will never use Precision again. 4 pulleys, 4 cables and the service call $446.
- Mitchel Spencer
Mitchel, Thanks for choosing Precision Door Service and inviting us to your home to do work on your garage door. Thank you as well for taking a few moments to speak with me by phone this morning to discuss the products and pricing we offer to our customers. I'm glad to have resolved this issue and clarified the pricing issue.
I called to take care of an issue of our remote controls were no longer closing the door from the vehicle outside the garage. I bought two new remote controls at $50 each, and they are harder to deal with than the previous remotes. I was told you need a straight line for the signal to work, that the opener was too far away to pick up from the street. It worked before when we installed it, but it still doesn't work for us now.
- Paul Schneider
With so much interference in the communities, it is sometimes difficult to get a good signal.
Meeting was scheduled for 2-4pm Saturday but the call saying your representative would be late came after 5pm and I was unable to attend a memorial service that afternoon for an old friend The price for what I needed was significantly higher than one quoted to me by a company that scheduled an appointment at 11am that morning. The representative arrived on time, determined what was needed and said installation could be done on Monday. My decision to go with the first quote was simple
- Paul Wheeler
Thank you for your comments. We had several issues with the weather, but apologize for the lack of communication. We will use your information in our training.
I called your company and my door was fixed, but $528 dollars for 100 dollars in parts and 40 minutes of labor, never again.
- Rodney Wellington
We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. Thank you.
Work was done efficiently but I was disappointed that the old replaced unit was left on my garage floor. When I asked about hauling it away I was told they don't do that any more. If I had known that I would have gone elsewhere! Had to pay a junk mover to take it away. Very poor customer service.
- Monroe Saunders
Thank you for allowing us to make this right. Our technician was misinformed, and we have sent you a check to cover this cost.
Showed up and could not find the problem with my unit. Was going to suggest it was the logic board, which had already been replaced, and then was not able to determine what was wrong. Verified the wiring on the board, made sure the door was manually operational, and then said he didn't know what was wrong and suggested I contact the manufacturer. Paid the service fee, for no real service and I'm no better off than when I started.
- Jeff Six
We are sorry we were not able to correct the problem. Our technician still believed it to be a logic board dysfuntion.
Mike did an excellent job, as far as I could determine, replacing the garage door springs & safety cables. However, he failed to address the problem of the door rubbing against the top of the frame when it was raised & lowered. That problem caused the door not to close completely, and left a gap of 2-3 inches on one side of the door. This problem only occurred after the spring broke. Mike thought that the frame needed to be planed. But, after I tried planing the wood, I realized that the door was rubbing across 2/3 of the top frame, and there was no way this was the source of the problem, so I contacted Precision Door, again. This time they sent out the installer, Darrell, and Darrell realized that one of the brackets holding the top roller in place had bent significantly enough to cause the rubbing. After he straightened the bracket, the door opened & closed without the rubbing, and the gap at the bottom was reduced to less than an inch on one side.
- Ann Farley
Thank you for allowing us the opportunity to correct any problems you have with your door.
I had the torsion spring repaired on the door. The technician explained everything and did a good job. However I feel the cost was higher than it should be. I've never dealt with a company before that doesn't waive the service fee if the repairs are made. I needed two springs. The total costs was over $500 (including service charge, tax, parts). I feel that it was excessive. Unfortunately it's not easy to get an estimate before they come to your house. I would be thrilled if I hear back from the owner. They have my email address.
- john lantz
Thank you for choosing Precision for your garage door needs.
Mount Airy, MD
We were very disappointed with the original information that was provided on the initial phone call for a summary price versus what we actually had to pay. We were told we would need to replace the torsion spring costing between 120 and $270 minus the 45.00 service fee. Our technician was knowledgeable and was very thorough as he told us we needed to torsion springs and some other parts. He actually wanted to complete additional service work than we could afford. We ended up spending $600 just disappointed that we were told one figure paid another price. We were also told that the torsion springs had a lifetime warranty very disappointed to find out that that was not the case at all. We would ask that whoever answers the phones should know the right information to provide to customers
- David Lawson
Thank you for your comments, and allowing us to pass this information to our customer service center. We will continue to monitor what they are telling customers, as they are not in the garage when answering the phones.
I had to have one torsion spring replaced and the technician informed me that BOTH have to be replaced to do the job. Alan is a nice guy and did a good job but when I received the final bill, it was $495, much higher than what was quoted. Also, my research shows such springs sell for $49 at Home Depot. I was expecting to pay $250 for springs, service and repair. I could not care less about a 3 year warranty. Work was in Annapolis (Not on your list of choices)
- Budge Collinson
Thank you for your review. I spoke with our manager and with Alan. Alan explained the work that was needed, and the importance of having both springs replaced, after he did the safety check. Spring prices have gone up 12 times in the last year. Home Depot does sell springs, but they are extension springs, and not torsion springs. Our springs are 30,000 cycle springs, unlike others that are 5-10,000 cycles. Alan also indicated you were aware of the cost of repair and signed and initialed prior to work being completed. Please understand that we make sure our customers are fully aware of the cost of repair, and agree to work prior to the beginning of any work being done. With that said, please know that you can feel comfort in knowing that your new springs will work well with your garage door! Thank you for your business.
The work performed was fine. The prices, however, were not. $125 per spring? $35 per safety cable? I understand that your price builds in labor, but I can buy the same springs for $25 online. Given those prices and the time required to install the pair of springs, I calculate a labor/ overhead rate of $200/ hour. I'm sorry, but I can't see how that rate is justified
- Jon Faul
Mr. Faul, We appreciate your comments, and strive for 100% satisfaction. Please know that the parts you buy online are not the same superior parts we use. Our springs are 30000 cycle springs, where most are 5-10000. We use only superior parts and back them with our warranty, that you will not get online. Our trucks are fully stocked, and our technicians are trained and cried. We carry workmanship comp I durance, which many companies do not,. Without this, the I juried worker could sue you the homeowner. We are not the most inexpensive company, but we stand behind our work, and are licensed and insured.
Technicians: Derrick E
Commuting with your office personnel is, to say the least, very difficult. Their lack of interest in addressing my concerns was annoying. Finally, I received some satisfaction discussing my issues and agreed to a refund, although meeker; however, after more that a week that credit has not been posted to my Visa acct.
- Eileen Kraft