Garage Door Repair in Baltimore Metro Area

Matt G.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door was having issues closing so we had Precision come out to diagnose it. The technician was very friendly and professional. We were very unhappy though that we weren't told in advance what work would be performed so that we could have decided on whether or not to do it ourselves. All he did was spray lubricant on the rail and spring and charged $40 after the fact. I would have been perfectly fine doing that myself and only paying the $60 service fee. I felt taken advantage of. As a courtesy, I called and left my feedback. They said they would pass it on to a manager but I never heard back from anyone. We definitely won't be using this company again.

Jim Saunderson (Patti Saunderson on account)

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Conversation started with: "These garage doors, pulleys, cables, and motors are 20 years old and are worn out." He started by trying to replace both garage doors with entirely new systems. At that point, I had no trust whatsoever of the technician trying to help me. It was all about how stupid I was to bite for a $12,000+ bill. I told him to write me up for the minimum service charge and leave. He asked what I wanted done. One set of door springs. He insisted on replacing the cable and 4 pulleys. I probably should have just said thanks and let him go. Previously I had worked with troubleshooters on my side vs used car salesmen from Precision. I don't know if that is what you now expect from your salespeople, but it was definitely a different experience and I will be sharing that with my friends and neighbors. My minimum recommendation totally resolved my problem (completed 45 minutes after arrival). Given the beginning of the conversation, I still feel like I was taken advantage of rather than helped to resolve the problem with least expense. Is your new company philosophy to prey on unknowing customers? Seems so. Shame on you. You made a lot on this visit. Probably will look someplace else for service next time, and certainly whenever I need a replacement for the whole system. Reputation definitely not what it used to be.

Kevin Ruffin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

For a $1,100 price tag on 30K cycle springs and bearing replacement on a 2 car garage, I was expecting at least a 5–10 year warranty on the springs instead of the 1 year warranty initially offered that was inched up to 2 years.Their weak point is not standing behind a product they claim will last longer.

Michael Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Torsion spring replacement: the tech was friendly and did a good job, the review rating is based on price and up-sale tactics. The tech worked up 3 pricing options for this repair: OK fix $684, Good fix $1300, Great fix $1600, with each level replacing more parts (apart from the broken torsion spring) and started to explain them to me. I said: When I chatted online your rep indicated the max price for this repair was $300. He said: Yeah, if you only want the spring replaced. I said: Do that. 1. The spring only replacement wasn't even provided as an option 2. Imo trying to gouge a customer for all that money to replace parts that aren't needed with a spring replacement is robbery. I feel sorry for folks who are unaware and waste their hard earned money. You can google for yourself if these other parts are required for a spring repair, I found they are not. That should be explained to the customer.

Shawn Steele

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was very expensive. I wish I could have replaced it myself, but since it is the holidays, it is snowing outside, and I don't have the time, I paid $965 for this company to fix it with a 90-day warranty. I don't have funds to for the $1400 plan which is to replace the wheels, 1 year warranty, etc. Unfortunately, when you overcharge, you will not get repeat business or recommendations from neighbors. The springs are springs and wheels don't line up like the original but the tech said it is fine. As long as it keeps working, I am fine. Shawn 11/22/24

Jessica Peterson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision to come help with one squeaky garage door. Both doors were completely replaced five years ago. The technician first tried to sell me on purchasing all new springs for both doors, costing over $2000. After I said that I was not interested in doing that, he said that he could just give both doors a tune-up and replace the rollers, which he said are what is causing the squeaking. I felt deceived that he did not first tell me the cause of the squeaking was the rollers. I talked with him until he lowered the price of the "tune-up" and roller replacement, which still seemed overpriced. I called the company during this time to ask what the cost of the tune-up should be, and they revealed that the cost to me would be $150 more because I live in a "nicer area". Fortunately they gave me a discount to the estimate giving by the technician. The technician also did not follow their policy to have me sign a written estimate before he started work. After he completed the work, the garage door was quieter. However, I noticed that the chain seemed lower than it should be, which was causing the door to jolt upon opening and was rubbing against the pulley. He assured me this was fine. Days later, I am going to have to higher another company to tighten the chain because it is clearly causing the door to jolt open. I am very disappointed with the service. I have never given a poor review prior to any service company prior to this. I felt that rather than helping me, the technician was trying to get me to pay the most money for whatever he could sell me on. I wonder if they receive a commission on sales for service calls. I would warn others not to use Precision Garage Door Service.

Robert Goldstein

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was bery pleased to get an appointment so quickly and the service technician arrived promptly after a heads up call that he was on his way. Once he arrived he tried to upsell me parts that I didn't need. I told him I thought the springs might be under warranty and he said that they switched to a new system and he didn't have access to previous service history on his tablet. I told him to proceed as the work needed to be done but the warranty issue was still bothering me. I keep track of my expenses with Quicken and I was able to see that the previous service 4 1/2 years earlier was for 2 springs (plus other items) and that there was a 5 year warranty. After he completed the work I shared this additional info with him and he was now able to look up that same hsitory on his tablet. He called the office and they confirmed the work was under warranty and he removed the cost of one spring from the bill. After he left I gave this more thought and it seemed to me that since I had previously bought 2 springs, that were both under warranty, and I was encouraged to replace both springs, even though only one was broken, as he said that was standard practice and the other was likely to fail soon, that I shouldn't have to pay for either of the new springs. I called the office the next morning and the billing department agreed and I was credited for the second spring as well. So I never ended up having to pay $618 for 2 new springs, but it took persistence on my part to get both the technician and the office to take the necessary action.

Eileen Kraft

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Commuting with your office personnel is, to say the least, very difficult. Their lack of interest in addressing my concerns was annoying. Finally, I received some satisfaction discussing my issues and agreed to a refund, although meeker; however, after more that a week that credit has not been posted to my Visa acct.

Cindy Adkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Justin came and seemed to be in over his head, though a very nice young man. Your company representative is due at our house 12/18/20 at 1 pm to discuss the concerns we have.

Mitchel Spencer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First off I want to say your man who did the repair was very polite and knowledgeable. The door works perfectly. Secondly I was totally shocked by the bill. I will never use Precision again. 4 pulleys, 4 cables and the service call $446.

Paul Schneider

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called to take care of an issue of our remote controls were no longer closing the door from the vehicle outside the garage. I bought two new remote controls at $50 each, and they are harder to deal with than the previous remotes. I was told you need a straight line for the signal to work, that the opener was too far away to pick up from the street. It worked before when we installed it, but it still doesn't work for us now.

Paul Wheeler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Meeting was scheduled for 2-4pm Saturday but the call saying your representative would be late came after 5pm and I was unable to attend a memorial service that afternoon for an old friend The price for what I needed was significantly higher than one quoted to me by a company that scheduled an appointment at 11am that morning. The representative arrived on time, determined what was needed and said installation could be done on Monday. My decision to go with the first quote was simple

Rodney Wellington

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called your company and my door was fixed, but $528 dollars for 100 dollars in parts and 40 minutes of labor, never again.

Monroe Saunders

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Work was done efficiently but I was disappointed that the old replaced unit was left on my garage floor. When I asked about hauling it away I was told they don't do that any more. If I had known that I would have gone elsewhere! Had to pay a junk mover to take it away. Very poor customer service.

Jeff Six

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Showed up and could not find the problem with my unit. Was going to suggest it was the logic board, which had already been replaced, and then was not able to determine what was wrong. Verified the wiring on the board, made sure the door was manually operational, and then said he didn't know what was wrong and suggested I contact the manufacturer. Paid the service fee, for no real service and I'm no better off than when I started.

Ann Farley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike did an excellent job, as far as I could determine, replacing the garage door springs & safety cables. However, he failed to address the problem of the door rubbing against the top of the frame when it was raised & lowered. That problem caused the door not to close completely, and left a gap of 2-3 inches on one side of the door. This problem only occurred after the spring broke. Mike thought that the frame needed to be planed. But, after I tried planing the wood, I realized that the door was rubbing across 2/3 of the top frame, and there was no way this was the source of the problem, so I contacted Precision Door, again. This time they sent out the installer, Darrell, and Darrell realized that one of the brackets holding the top roller in place had bent significantly enough to cause the rubbing. After he straightened the bracket, the door opened & closed without the rubbing, and the gap at the bottom was reduced to less than an inch on one side.

john lantz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had the torsion spring repaired on the door. The technician explained everything and did a good job. However I feel the cost was higher than it should be. I've never dealt with a company before that doesn't waive the service fee if the repairs are made. I needed two springs. The total costs was over $500 (including service charge, tax, parts). I feel that it was excessive. Unfortunately it's not easy to get an estimate before they come to your house. I would be thrilled if I hear back from the owner. They have my email address.

David Lawson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were very disappointed with the original information that was provided on the initial phone call for a summary price versus what we actually had to pay. We were told we would need to replace the torsion spring costing between 120 and $270 minus the 45.00 service fee. Our technician was knowledgeable and was very thorough as he told us we needed to torsion springs and some other parts. He actually wanted to complete additional service work than we could afford. We ended up spending $600 just disappointed that we were told one figure paid another price. We were also told that the torsion springs had a lifetime warranty very disappointed to find out that that was not the case at all. We would ask that whoever answers the phones should know the right information to provide to customers

Budge Collinson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had to have one torsion spring replaced and the technician informed me that BOTH have to be replaced to do the job. Alan is a nice guy and did a good job but when I received the final bill, it was $495, much higher than what was quoted. Also, my research shows such springs sell for $49 at Home Depot. I was expecting to pay $250 for springs, service and repair. I could not care less about a 3 year warranty. Work was in Annapolis (Not on your list of choices)

Jon Faul

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The work performed was fine. The prices, however, were not. $125 per spring? $35 per safety cable? I understand that your price builds in labor, but I can buy the same springs for $25 online. Given those prices and the time required to install the pair of springs, I calculate a labor/ overhead rate of $200/ hour. I'm sorry, but I can't see how that rate is justified