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Read what people are saying
about Precision Garage Door

Precision Garage Door of Baltimore
has received 14 reviews, averaging 2.00 Stars:
1 2 3 4 5
Review:

I was bery pleased to get an appointment so quickly and the service technician arrived promptly after a heads up call that he was on his way. Once he arrived he tried to upsell me parts that I didn't need. I told him I thought the springs might be under warranty and he said that they switched to a new system and he didn't have access to previous service history on his tablet. I told him to proceed as the work needed to be done but the warranty issue was still bothering me. I keep track of my expenses with Quicken and I was able to see that the previous service 4 1/2 years earlier was for 2 springs (plus other items) and that there was a 5 year warranty. After he completed the work I shared this additional info with him and he was now able to look up that same hsitory on his tablet. He called the office and they confirmed the work was under warranty and he removed the cost of one spring from the bill. After he left I gave this more thought and it seemed to me that since I had previously bought 2 springs, that were both under warranty, and I was encouraged to replace both springs, even though only one was broken, as he said that was standard practice and the other was likely to fail soon, that I shouldn't have to pay for either of the new springs. I called the office the next morning and the billing department agreed and I was credited for the second spring as well. So I never ended up having to pay $618 for 2 new springs, but it took persistence on my part to get both the technician and the office to take the necessary action.

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Bobby Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Bobby
Review:

Commuting with your office personnel is, to say the least, very difficult. Their lack of interest in addressing my concerns was annoying. Finally, I received some satisfaction discussing my issues and agreed to a refund, although meeker; however, after more that a week that credit has not been posted to my Visa acct.

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Chris C Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technicians: Chris C
Review:

Justin came and seemed to be in over his head, though a very nice young man. Your company representative is due at our house 12/18/20 at 1 pm to discuss the concerns we have.

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A Response from: Mike Brickner

Cindy, our sincere apologies that your appointment did not meet your expectations.....we're hoping that our 2nd visit corrected the issue and that the outcome was to your complete satisfaction. Please feel free to reach out if you have any further questions or unresolved issues. Thanks so much for your patience and candor in this situation.

Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

First off I want to say your man who did the repair was very polite and knowledgeable. The door works perfectly. Secondly I was totally shocked by the bill. I will never use Precision again. 4 pulleys, 4 cables and the service call $446.

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A Response from: Mike Brickner

Mitchel, Thanks for choosing Precision Door Service and inviting us to your home to do work on your garage door. Thank you as well for taking a few moments to speak with me by phone this morning to discuss the products and pricing we offer to our customers. I'm glad to have resolved this issue and clarified the pricing issue.

Service Provided:
Garage Door Repair

Product:
Cables

Review:

I called to take care of an issue of our remote controls were no longer closing the door from the vehicle outside the garage. I bought two new remote controls at $50 each, and they are harder to deal with than the previous remotes. I was told you need a straight line for the signal to work, that the opener was too far away to pick up from the street. It worked before when we installed it, but it still doesn't work for us now.

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A Response from: Harry

With so much interference in the communities, it is sometimes difficult to get a good signal.

Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Review:

Meeting was scheduled for 2-4pm Saturday but the call saying your representative would be late came after 5pm and I was unable to attend a memorial service that afternoon for an old friend The price for what I needed was significantly higher than one quoted to me by a company that scheduled an appointment at 11am that morning. The representative arrived on time, determined what was needed and said installation could be done on Monday. My decision to go with the first quote was simple

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A Response from: Harry

Thank you for your comments. We had several issues with the weather, but apologize for the lack of communication. We will use your information in our training.

Service Provided:
Garage Door Opener Install

Product:
Rollers

Review:

I called your company and my door was fixed, but $528 dollars for 100 dollars in parts and 40 minutes of labor, never again.

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A Response from: The Tindalls

We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. Thank you.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Work was done efficiently but I was disappointed that the old replaced unit was left on my garage floor. When I asked about hauling it away I was told they don't do that any more. If I had known that I would have gone elsewhere! Had to pay a junk mover to take it away. Very poor customer service.

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A Response from: The Tindalls

Thank you for allowing us to make this right. Our technician was misinformed, and we have sent you a check to cover this cost.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Showed up and could not find the problem with my unit. Was going to suggest it was the logic board, which had already been replaced, and then was not able to determine what was wrong. Verified the wiring on the board, made sure the door was manually operational, and then said he didn't know what was wrong and suggested I contact the manufacturer. Paid the service fee, for no real service and I'm no better off than when I started.

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A Response from: The Tindalls

We are sorry we were not able to correct the problem. Our technician still believed it to be a logic board dysfuntion.

Service Provided:
Broken Garage Door Spring Repair

Review:

Mike did an excellent job, as far as I could determine, replacing the garage door springs & safety cables. However, he failed to address the problem of the door rubbing against the top of the frame when it was raised & lowered. That problem caused the door not to close completely, and left a gap of 2-3 inches on one side of the door. This problem only occurred after the spring broke. Mike thought that the frame needed to be planed. But, after I tried planing the wood, I realized that the door was rubbing across 2/3 of the top frame, and there was no way this was the source of the problem, so I contacted Precision Door, again. This time they sent out the installer, Darrell, and Darrell realized that one of the brackets holding the top roller in place had bent significantly enough to cause the rubbing. After he straightened the bracket, the door opened & closed without the rubbing, and the gap at the bottom was reduced to less than an inch on one side.

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A Response from: The Tindalls

Thank you for allowing us the opportunity to correct any problems you have with your door.

Service Provided:
Broken Garage Door Spring Repair

Review:

I had the torsion spring repaired on the door. The technician explained everything and did a good job. However I feel the cost was higher than it should be. I've never dealt with a company before that doesn't waive the service fee if the repairs are made. I needed two springs. The total costs was over $500 (including service charge, tax, parts). I feel that it was excessive. Unfortunately it's not easy to get an estimate before they come to your house. I would be thrilled if I hear back from the owner. They have my email address.

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A Response from: The Tindalls

Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

We were very disappointed with the original information that was provided on the initial phone call for a summary price versus what we actually had to pay. We were told we would need to replace the torsion spring costing between 120 and $270 minus the 45.00 service fee. Our technician was knowledgeable and was very thorough as he told us we needed to torsion springs and some other parts. He actually wanted to complete additional service work than we could afford. We ended up spending $600 just disappointed that we were told one figure paid another price. We were also told that the torsion springs had a lifetime warranty very disappointed to find out that that was not the case at all. We would ask that whoever answers the phones should know the right information to provide to customers

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A Response from: The Tindalls

Thank you for your comments, and allowing us to pass this information to our customer service center. We will continue to monitor what they are telling customers, as they are not in the garage when answering the phones.

Service Provided:
Broken Garage Door Spring Repair

Review:

I had to have one torsion spring replaced and the technician informed me that BOTH have to be replaced to do the job. Alan is a nice guy and did a good job but when I received the final bill, it was $495, much higher than what was quoted. Also, my research shows such springs sell for $49 at Home Depot. I was expecting to pay $250 for springs, service and repair. I could not care less about a 3 year warranty. Work was in Annapolis (Not on your list of choices)

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A Response from: The Tindalls

Thank you for your review. I spoke with our manager and with Alan. Alan explained the work that was needed, and the importance of having both springs replaced, after he did the safety check. Spring prices have gone up 12 times in the last year. Home Depot does sell springs, but they are extension springs, and not torsion springs. Our springs are 30,000 cycle springs, unlike others that are 5-10,000 cycles. Alan also indicated you were aware of the cost of repair and signed and initialed prior to work being completed. Please understand that we make sure our customers are fully aware of the cost of repair, and agree to work prior to the beginning of any work being done. With that said, please know that you can feel comfort in knowing that your new springs will work well with your garage door! Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

The work performed was fine. The prices, however, were not. $125 per spring? $35 per safety cable? I understand that your price builds in labor, but I can buy the same springs for $25 online. Given those prices and the time required to install the pair of springs, I calculate a labor/ overhead rate of $200/ hour. I'm sorry, but I can't see how that rate is justified

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A Response from: The Tindalls

Mr. Faul, We appreciate your comments, and strive for 100% satisfaction. Please know that the parts you buy online are not the same superior parts we use. Our springs are 30000 cycle springs, where most are 5-10000. We use only superior parts and back them with our warranty, that you will not get online. Our trucks are fully stocked, and our technicians are trained and cried. We carry workmanship comp I durance, which many companies do not,. Without this, the I juried worker could sue you the homeowner. We are not the most inexpensive company, but we stand behind our work, and are licensed and insured.

Derrick E Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technicians: Derrick E
Annapolis Area

(410) 970-6439

(410) 970-6439
Baltimore Area

(410) 513-9450

(410) 513-9450
Columbia Area

(410) 988-6205

(410) 988-6205
Reisterstown | Towson Area

(410) 989-2290

(410) 989-2290
Severn | Glen Burnie Area

(410) 921-9369

(410) 921-9369
Westminster Area

(410) 753-2133

(410) 753-2133
Precision Garage Door of MD
Office: 410-633-9130
1400 Parker Rd
Arbutus, MD 21227
Precision Garage Door of Annapolis
Office: (410) 423-0377
65 Old Solomons Island Rd
Annapolis, MD 21401

Licenses

MHIC Lic Number
138079
D.C. License
420220000112