Garage Door Repair in Baltimore Metro Area

Cheryl Whitfield

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was good, but tried to sell new track wheels on door that was just installed last year. Also said I would receive summary of work/invoice and record of payment by email, but it was never received.

Owner of resident

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

PGD of Central MD was on time and professional. The technician was knowledgeable and answered Al my questions. They lived up to their reputation.

Wes & Linda Graham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had Jared come & service our garage door today. He was polite, explained what he was going to do and was completed in no time..good guy!!

Roland Krach

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The new belt installation went very smooth, the mechanic was very courteous and respectful, he explained the process and was completed in a timely manor. The employee who I spoke to on the phone however quoted me $150.00 for parts and labor and the finished job was $310.48, far from the initial quote. Roland Krach

John Kaltwasser

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was good, installation was professional but feel I overpaid for the parts.

Carmen Gardner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have been impressed with your advertisement on television and when my garage door broke that is who I wanted to fix my garage door. The technician Bobby was professional and very upfront with the repairs needed. Unfortunately I could not afford the total repairs at this time but I will call in the future. Thank you.

Ray Bloomer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job from Elijah. Too expensive, but so is life.

Luis Munoz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service from Gabriel Dibble. He replaced my garage door within 3 hours. Knowledgeable and responsive to questions. He even fixed a part of garage door component attached to the wall as complimentary service. Gave it 4 stars since i had to wait 2 months for the garage door since the time service order was placed and had to call multiple times to get a status from service reps. Overall great service.

Calvin Mims

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were driving by Mr. Jamal Crosby's service van and stopped to ask him about Precision's service. I explained our issue and he gave me his card and said it was something he could take care of. Mr. Crosby was courteous and insightful. We called Precision, made an appointment. Mr. Crosby went over all the issues that was wrong with our 25-year-old door and explained he could make our door like new with replacing the entire door. He didn't tell me anything I didn't already know and didn't try to sell me something I knew I didn't need. He did a fantastic job and in reasonable time.

Christopher Tringali

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Courteous and professional personal from call to repair. Jared, the service tech, was friendly, courteous and professional. The only reason for 4 stars instead of 5, was do to the price of the service performed. Quite expensive for just spring replacement ?

Walter Preysnar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician Ron did an assessment of the problem, a thorough inspection of the door, hinges, rollers, cables, etc. and prepared a complete list of repairs needed and the cost estimate. Approval to go ahead was given and work proceeded. After 2+ hours the work was finished and door operation was smooth. Ron was pleasant and friendly during the job and inspection found no further work needed. A variety of parts were required and all were available on hand, rollers and many more items. I was very satisfied with the job done!

Eileen Kunkoski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cd. hose Co. via TV ad. Elijah was very helpful.

Michael Anspach

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brent Evans (technician) was very helpful and new exactly how to fix the issue...

Phene Jean-Claude

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision serviced one of my garage doors in the past. This time around, Jay Constatine serviced my other garage door. He is very professional and knowledgeable. He made the right assessment and was very efficient. Problem solved.

Susan Hillis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Door Service was called Tuesday, December 24 with a call that we were unable to open our garage door. Precision informed me that the earliest appointment they had was Thursday, December 26 from 10:30 - 1:30. I took that appointment but proceeded to call two other garage services and wasn't able to get anything earlier than Friday, December 27. Elijah Bowman came around 10:00 and explained the difference between a repair to an old wooden garage door and a new aluminum door. He had information on our door options and explained the different varieties and costs and we selected our new garage door. We were unable to lift our old wooded garage door to get my car out of the garage to go to Western Maryland but Elijah told us he would make some phone calls to see if he could get extra help. Within 30 minutes 3 other employees came to help and we were able to continue out Christmas visits. Thank You Elijah and Precision!

James Nawrot

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good people skills, Very professional. Late.

Herbert Novitsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a failure in one of my two twenty-one year old garage door openers. Instead of repair (for which parts were not available), I decided to replace both. Although fairly expensive, they did a good job of explaining alternatives. Austin, my installer, did a very professional installation of the two Genie 2128B belt-drive openers with battery backup in approximately two hours. The only issue I had was that only one opener manual was provided and it did not have two Serial Number stickers, only one. I didn't realize that until I went to fill out the Genie online registration for warranty. So, I had to call and request the second S/N sticker information, for which I am currently waiting. Had it not been for this, I would have given a 5-Star rating.

Grady Morton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech. name is Jay. He knew what was needed to get the door to work properly. You guys have a good man! The world would be if people would carry themselves like Jay.

James O'Connor

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Locally owned Many reviews. Loan period of service ia area

Paul Betz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very satisfied with the work done. Your technician did an excellent job. He gave me 2 prices and explained the details of the prices. He was quick to respond and solved the problem. I thought the price was a little high, but I was dealing with a good company that I could depend on. I will use Precision in the future.

Dustin Moody

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scheduling was a breeze, and they had quick service. The technician was very polite and professional. Did quick work, and was very skilled. Tito is definitely a 5 star guy. Only reason not 5 stars is the cost was a bit high, but that's not his fault. He made sure my garage door is operating almost like new.

Vernon Fernandes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Tech Derrick was outstanding!!! I continue to be a customer for 15 year because of the Tech Service. Derrick was knowledgeable, courteous and very helpful. I would give this a 5 star except for the interaction with their call service. The call person was OK....about a 4. I called and hour later as she said I would get an email or text confirmation about my appt which I did not. She indicated that they were having some issues with the new S/W Transition and reconfirmed my appt. time. I tried to call 4 hours later after I realized that the issue was the need for a back up battery and to ensure that the Tech was aware of this and came with one. Instead I got a rude computer aided message saying " we have addressed your questions about your forthcoming appt. ...Have a good day" . This is NOT in sync. With my experience with this franchise and can only hope it is another computer glitch!!! "The Tindalls": Please fix this as the message prompted to consider moving to another service. I think the Tech Service was outstanding, but the client facing front does truly matter!!

Ed Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Solid work by Chris and assistant. I called Precision a week ago to get a reliable fix for a broken torsion spring on our two car 9' garage doors. Doors and whole opening system is in very good shape and has been functioning fine except for the broken spring. I immediately expressed intent to have springs on both doors replaced since they were the same age at 20+ years old. This was not an emergency/urgent fix. The work was done quickly and has been working well since. Not fully rating 5 stars is mainly based on my own consumer preference for service firms highly focused on customer's clearly defined needs and customer's best interest. I worked for 30+ years for a public utility due to my value for work serving the needs of community/citizens, and learned quality management techniques on how to best meet customer requirements. In retirement, I work in retail at a home improvement company, so I understand the material and labor costs of such work and also know first-hand the pressure to up-sell goods & services to consumers. That is why I appreciate even more a sales/svc approach which quickly focuses on the consumers best interest - meets requirements and is cost conscious for the buyer. The approach by Precision is common/typical; to recommend good-better-best scopes of work starting at the "best" high end. Especially as a senior citizen, my focus was not on a fix well over $1700 for each door to include new track rollers and other parts to make systems quieter (which is not too important to me on a detached garage away from house) and to last for a long time. It took a little insistence on my part to focus the scope-of-work to directly address my needs even though completely understanding more extensive new parts would create less ongoing wear. I did accept a fix on each door beyond the mere replacement of each door's spring; work including some bearing parts. My advice to Precision is to focus on required work to satisfactorily fix the problem while presenting more extensive options if customer expresses interest in a quieter, long lasting solution. That may be a less effective approach for a company's sales, but it is the customer-centric approach which earns customer loyalty and more word-of-mouth praise/referrals. Also about pricing, the cost for the second door was simply stated as the same cost as the broken one; no discount/consideration communicated for Precision already being mobilzed and getting that additional work. A senior citizen discount was not clearly applied as my age was not known before price of options were discussed. All that said, the technicians were knowledgeable and work was done well.

Fred Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Overall good experience. I called one morning just for information and by the end of the day I had my new opener installed. Checked that project off my to do list. The tech, Tito was great. He was doing lifting that really needed two people. By the time he was done and pulling out you would have never known that he was there. Left the garage straight and clean.

Jackie Brathuhn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tyler was very pleasant and did a great job. Thank you!

Steve Warres

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris C. came quickly (within 2 hours) and repaired our garage door and touch pad and reprogrammed everything---all done within another hour or so. Thank you!

Cynthia Alexander-williams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was very professional. He explained everything to me so I could understand. If I had a question he did not know the answer he called the company to get answers. He showed me the damage to the garage and let me know that it needed replacement instead of repair and the reasons it could not be repaired.

Thomas O'Toole, JD, CLF, CSA,

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had a very good experience with a service tech. His name was Jay and he was very helpful in fixing my door. He explained things in a very simple way and even took time to make drawings of the problem. I would strongly recommend this man in my community to do the work on other people. You have a good man in Jay. Semper Fi.

Ruta Bucinskas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I did a Google search for garage door repair & found Precision. I noticed that the support rails on the door near the motor appeared to be broken. I was very pleased with my technician, Craig, who was very polite and professional. I didn't expect the cost of the repair & I forgot to request a discount through AAA or for being a senior citizen

John Mclucas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician Bobby was amazingly skilled, great at improvising and working with a 50-year old door installed in a 19th century garage (no right angles, lots of non-standard customized features from the original installation to adapt the tracks, cables, and springs to the space). The cables, pulleys, and hinges were worn out and presented special challenges in replacing. Bobby was very clear in talking to a customer who knows nothing about garage doors except that they should go up and down. Also was willing to work with my weird old door; I was afraid he would just say it should be replaced, but he valued the high quality of some of the older components and found ways to make them work like new. Super happy customer. (I would put five stars, but he just left a couple of hours ago and I haven't had time to see if the repairs work long term. He said Precision would honor calls for tweaks for several days even though the door was too old for him to give me a warranty. I like that kind of honesty.)