Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 71 reviews, averaging 4.01 Stars:
,
Product:
,
Precision serviced one of my garage doors in the past. This time around, Jay Constatine serviced my other garage door. He is very professional and knowledgeable. He made the right assessment and was very efficient. Problem solved.
- Phene Jean-Claude
Towson, MD
Precision Door Service was called Tuesday, December 24 with a call that we were unable to open our garage door. Precision informed me that the earliest appointment they had was Thursday, December 26 from 10:30 - 1:30. I took that appointment but proceeded to call two other garage services and wasn't able to get anything earlier than Friday, December 27. Elijah Bowman came around 10:00 and explained the difference between a repair to an old wooden garage door and a new aluminum door. He had information on our door options and explained the different varieties and costs and we selected our new garage door. We were unable to lift our old wooded garage door to get my car out of the garage to go to Western Maryland but Elijah told us he would make some phone calls to see if he could get extra help. Within 30 minutes 3 other employees came to help and we were able to continue out Christmas visits. Thank You Elijah and Precision!
- Susan Hillis
,
Good people skills, Very professional. Late.
- James Nawrot
,
I had a failure in one of my two twenty-one year old garage door openers. Instead of repair (for which parts were not available), I decided to replace both. Although fairly expensive, they did a good job of explaining alternatives. Austin, my installer, did a very professional installation of the two Genie 2128B belt-drive openers with battery backup in approximately two hours. The only issue I had was that only one opener manual was provided and it did not have two Serial Number stickers, only one. I didn't realize that until I went to fill out the Genie online registration for warranty. So, I had to call and request the second S/N sticker information, for which I am currently waiting. Had it not been for this, I would have given a 5-Star rating.
- Herbert Novitsky
Product:
Technicians: Austin A
Baltimore, MD
The tech. name is Jay. He knew what was needed to get the door to work properly. You guys have a good man! The world would be if people would carry themselves like Jay.
- Grady Morton
Ellicott City, MD
Locally owned Many reviews. Loan period of service ia area
- James O'Connor
Sparrows Point, MD
I was very satisfied with the work done. Your technician did an excellent job. He gave me 2 prices and explained the details of the prices. He was quick to respond and solved the problem. I thought the price was a little high, but I was dealing with a good company that I could depend on. I will use Precision in the future.
- Paul Betz
,
Scheduling was a breeze, and they had quick service. The technician was very polite and professional. Did quick work, and was very skilled. Tito is definitely a 5 star guy. Only reason not 5 stars is the cost was a bit high, but that's not his fault. He made sure my garage door is operating almost like new.
- Dustin Moody
,
The Tech Derrick was outstanding!!! I continue to be a customer for 15 year because of the Tech Service. Derrick was knowledgeable, courteous and very helpful. I would give this a 5 star except for the interaction with their call service. The call person was OK....about a 4. I called and hour later as she said I would get an email or text confirmation about my appt which I did not. She indicated that they were having some issues with the new S/W Transition and reconfirmed my appt. time. I tried to call 4 hours later after I realized that the issue was the need for a back up battery and to ensure that the Tech was aware of this and came with one. Instead I got a rude computer aided message saying " we have addressed your questions about your forthcoming appt. ...Have a good day" . This is NOT in sync. With my experience with this franchise and can only hope it is another computer glitch!!! "The Tindalls": Please fix this as the message prompted to consider moving to another service. I think the Tech Service was outstanding, but the client facing front does truly matter!!
- Vernon Fernandes
Eldersburg, MD
Solid work by Chris and assistant. I called Precision a week ago to get a reliable fix for a broken torsion spring on our two car 9' garage doors. Doors and whole opening system is in very good shape and has been functioning fine except for the broken spring. I immediately expressed intent to have springs on both doors replaced since they were the same age at 20+ years old. This was not an emergency/urgent fix. The work was done quickly and has been working well since. Not fully rating 5 stars is mainly based on my own consumer preference for service firms highly focused on customer's clearly defined needs and customer's best interest. I worked for 30+ years for a public utility due to my value for work serving the needs of community/citizens, and learned quality management techniques on how to best meet customer requirements. In retirement, I work in retail at a home improvement company, so I understand the material and labor costs of such work and also know first-hand the pressure to up-sell goods & services to consumers. That is why I appreciate even more a sales/svc approach which quickly focuses on the consumers best interest - meets requirements and is cost conscious for the buyer. The approach by Precision is common/typical; to recommend good-better-best scopes of work starting at the "best" high end. Especially as a senior citizen, my focus was not on a fix well over $1700 for each door to include new track rollers and other parts to make systems quieter (which is not too important to me on a detached garage away from house) and to last for a long time. It took a little insistence on my part to focus the scope-of-work to directly address my needs even though completely understanding more extensive new parts would create less ongoing wear. I did accept a fix on each door beyond the mere replacement of each door's spring; work including some bearing parts. My advice to Precision is to focus on required work to satisfactorily fix the problem while presenting more extensive options if customer expresses interest in a quieter, long lasting solution. That may be a less effective approach for a company's sales, but it is the customer-centric approach which earns customer loyalty and more word-of-mouth praise/referrals. Also about pricing, the cost for the second door was simply stated as the same cost as the broken one; no discount/consideration communicated for Precision already being mobilzed and getting that additional work. A senior citizen discount was not clearly applied as my age was not known before price of options were discussed. All that said, the technicians were knowledgeable and work was done well.
- Ed Davis
Product:
Lutherville Timonium, MD
Overall good experience. I called one morning just for information and by the end of the day I had my new opener installed. Checked that project off my to do list. The tech, Tito was great. He was doing lifting that really needed two people. By the time he was done and pulling out you would have never known that he was there. Left the garage straight and clean.
- Fred Jones
Manchester, MD
Tyler was very pleasant and did a great job. Thank you!
- Jackie Brathuhn
Baltimore, MD
Chris C. came quickly (within 2 hours) and repaired our garage door and touch pad and reprogrammed everything---all done within another hour or so. Thank you!
- Steve Warres
Gwynn Oak, MD
The technician was very professional. He explained everything to me so I could understand. If I had a question he did not know the answer he called the company to get answers. He showed me the damage to the garage and let me know that it needed replacement instead of repair and the reasons it could not be repaired.
- Cynthia Alexander-williams
Marriottsville, MD
Had a very good experience with a service tech. His name was Jay and he was very helpful in fixing my door. He explained things in a very simple way and even took time to make drawings of the problem. I would strongly recommend this man in my community to do the work on other people. You have a good man in Jay. Semper Fi.
- Thomas O'Toole, JD, CLF, CSA,
Baltimore, MD
I did a Google search for garage door repair & found Precision. I noticed that the support rails on the door near the motor appeared to be broken. I was very pleased with my technician, Craig, who was very polite and professional. I didn't expect the cost of the repair & I forgot to request a discount through AAA or for being a senior citizen
- Ruta Bucinskas
Baltimore, MD
Technician Bobby was amazingly skilled, great at improvising and working with a 50-year old door installed in a 19th century garage (no right angles, lots of non-standard customized features from the original installation to adapt the tracks, cables, and springs to the space). The cables, pulleys, and hinges were worn out and presented special challenges in replacing. Bobby was very clear in talking to a customer who knows nothing about garage doors except that they should go up and down. Also was willing to work with my weird old door; I was afraid he would just say it should be replaced, but he valued the high quality of some of the older components and found ways to make them work like new. Super happy customer. (I would put five stars, but he just left a couple of hours ago and I haven't had time to see if the repairs work long term. He said Precision would honor calls for tweaks for several days even though the door was too old for him to give me a warranty. I like that kind of honesty.)
- John Mclucas
Manchester, MD
Dakota and Jay were very knowledgeable, curious and efficient. They listened to my door issues, made suggestions and only replaced what I agreed to. No sales pressure. That was nice for a change. I would call and or recommend them to anyone.
- Michelle Hoffert
Product:
Eldersburg, MD
The service was excellent! I would have given 5 stars, but we have a two car garage, and only one remote was included with the purchase. I had to purchase the second one separately. Logically two should have been included in the price. I know from previous experience that other companies do include two.
- Harry
Catonsville, MD
Garage door was noisy and tech did a great job replacing the moving parts. Its very quiet now and we got a new garage door opener also. Company addressed some questions that I had in a prompt and courteous manner.
- John Maggio
Halethorpe, MD
Dakota and another rep came over 11/6/20; both men were very courteous and professional. I requested a new lock and bar mechanism for manual opening of a lightly used garage door. I pointed out a need for roller track adjustment and Dakota noticed a cable out of alignment. My assumption was this initial visit was for scoping the job for parts requirements and future work assessment. The guys did about 20 minutes of adjustment work and invoiced me for $150.00. I gather they were following company policy / procedure. The work they did this evening could have waited for the main tasks to follow, once ordered parts arrive. In defense of your crew, I did not communicate my expectations; but I am a little disappointed that I’ll end up paying for two repair visits, when one would suffice. I also realize that you rightly have a minimal labor charge once a work crew arrives. However, most contractors scope and estimate work free of charge; that is what I thought this initial visit was for. I’ll shrug this off as poor communication on my part. I used to be the maintenance Supt. at Erachem in Curtis Bay (retired now). I had your outfit in the plant on numerous occasions back in the day. I recall you as a company that responded to emergencies and provided good service. Respectfully, Brian McDonnell
- Brian McDonnell
Thanks so much for the great review for Precision Door Service and Dakota. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Lutherville Timonium, MD
Neighbor was having a garage door being installed, and asked 2 have estimate the gentleman came 2 the house, and was very professional, and we R having ur company install R garage doors
- Erika Jocekle
Thanks so much for the great review for Precision Door Service and James. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Cockeysville, MD
I recently had a complete replacement of garage door opener, springs, and door roller wheels in May 2020. The price was higher than expected, compared to internet search of costs, but the service was excellent, with a very quick and timely response, and the work appears to be very well done. Only minor disappointment is that the garage door opener only came with one remote rather than two.
- Joseph Marine
Thanks so much for taking the time to explain your experience with Precision Door Service and Rick. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future. P.S. We'd be glad to send out an additional remote for no additional charge!
Product:
Lutherville Timonium, MD
I am very pleased with the professionally installed new garage door opener. Keith was thorough in explaining the deficiencies of the older unit and the great advantages of the new opener's technology. I happily pass-on my recommendation for Precision Door Service.
- CJS
Thanks so much for taking the time to explain your experience with Precision Door Service and Keith. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
Product:
Gambrills, MD
The job was completed quickly and my garage door is working fine.
- Marc Felton
Product:
Severn, MD
Once we got past a difference on the appointment time. all went smoothly. Your tech. was very helpful, did his work and was on his way. I will use your firm again.
- Doug D.
Severn, MD
In April of 2018, I had a new garage door installed by Precision and they did a wonderful job!! Very happy!! In March of 2019 my wife backed into the door and damaged it. The tracks were not damaged but the door was done. I called Precision and they came out, gave me an estimate and a time frame and got the repair done. I would give this work 5 stars, but a week or two after the repair, I realized that the installer did not reattach my inside lock for the door. It isn't a big deal and I was able to do it myself. Just the same, it would have been nice if the job was 100% completed when the bill was paid. I would certainly recommend Precision.
- Barry Spaar
Baltimore, MD
As always, our technician (who was Rick this time) was knowledgeable, prompt, and courteous. He quickly diagnosed the problem and fixed it. We have used your service several times and are always happy with the service. Our only complaint this time is that the fee just for the *visit* was $195.00. That seems much higher than we have paid before. Again, Rick was terrific, but the base charge was high.
- Kathy
Finksburg, MD
I am a repeat customer. Same tech as my first repair. Tech had the springs replaced in no time.
- Michael Jones
Product:
Brent Evans (technician) was very helpful and new exactly how to fix the issue...
- Michael Anspach