Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 59 reviews, averaging 4.01 Stars:
Manchester, MD
Product:
Baltimore, MD
Chris C. came quickly (within 2 hours) and repaired our garage door and touch pad and reprogrammed everything---all done within another hour or so. Thank you!
- Steve Warres
Gwynn Oak, MD
The technician was very professional. He explained everything to me so I could understand. If I had a question he did not know the answer he called the company to get answers. He showed me the damage to the garage and let me know that it needed replacement instead of repair and the reasons it could not be repaired.
- Cynthia Alexander-williams
Marriottsville, MD
Had a very good experience with a service tech. His name was Jay and he was very helpful in fixing my door. He explained things in a very simple way and even took time to make drawings of the problem. I would strongly recommend this man in my community to do the work on other people. You have a good man in Jay. Semper Fi.
- Thomas O'Toole, JD, CLF, CSA,
Baltimore, MD
I did a Google search for garage door repair & found Precision. I noticed that the support rails on the door near the motor appeared to be broken. I was very pleased with my technician, Craig, who was very polite and professional. I didn't expect the cost of the repair & I forgot to request a discount through AAA or for being a senior citizen
- Ruta Bucinskas
Baltimore, MD
Technician Bobby was amazingly skilled, great at improvising and working with a 50-year old door installed in a 19th century garage (no right angles, lots of non-standard customized features from the original installation to adapt the tracks, cables, and springs to the space). The cables, pulleys, and hinges were worn out and presented special challenges in replacing. Bobby was very clear in talking to a customer who knows nothing about garage doors except that they should go up and down. Also was willing to work with my weird old door; I was afraid he would just say it should be replaced, but he valued the high quality of some of the older components and found ways to make them work like new. Super happy customer. (I would put five stars, but he just left a couple of hours ago and I haven't had time to see if the repairs work long term. He said Precision would honor calls for tweaks for several days even though the door was too old for him to give me a warranty. I like that kind of honesty.)
- John Mclucas
Manchester, MD
Dakota and Jay were very knowledgeable, curious and efficient. They listened to my door issues, made suggestions and only replaced what I agreed to. No sales pressure. That was nice for a change. I would call and or recommend them to anyone.
- Michelle Hoffert
Eldersburg, MD
The service was excellent! I would have given 5 stars, but we have a two car garage, and only one remote was included with the purchase. I had to purchase the second one separately. Logically two should have been included in the price. I know from previous experience that other companies do include two.
- Harry
Catonsville, MD
Garage door was noisy and tech did a great job replacing the moving parts. Its very quiet now and we got a new garage door opener also. Company addressed some questions that I had in a prompt and courteous manner.
- John Maggio
Halethorpe, MD
Dakota and another rep came over 11/6/20; both men were very courteous and professional. I requested a new lock and bar mechanism for manual opening of a lightly used garage door. I pointed out a need for roller track adjustment and Dakota noticed a cable out of alignment. My assumption was this initial visit was for scoping the job for parts requirements and future work assessment. The guys did about 20 minutes of adjustment work and invoiced me for $150.00. I gather they were following company policy / procedure. The work they did this evening could have waited for the main tasks to follow, once ordered parts arrive. In defense of your crew, I did not communicate my expectations; but I am a little disappointed that I’ll end up paying for two repair visits, when one would suffice. I also realize that you rightly have a minimal labor charge once a work crew arrives. However, most contractors scope and estimate work free of charge; that is what I thought this initial visit was for. I’ll shrug this off as poor communication on my part. I used to be the maintenance Supt. at Erachem in Curtis Bay (retired now). I had your outfit in the plant on numerous occasions back in the day. I recall you as a company that responded to emergencies and provided good service. Respectfully, Brian McDonnell
- Brian McDonnell
Thanks so much for the great review for Precision Door Service and Dakota. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Lutherville Timonium, MD
Neighbor was having a garage door being installed, and asked 2 have estimate the gentleman came 2 the house, and was very professional, and we R having ur company install R garage doors
- Erika Jocekle
Thanks so much for the great review for Precision Door Service and James. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Cockeysville, MD
I recently had a complete replacement of garage door opener, springs, and door roller wheels in May 2020. The price was higher than expected, compared to internet search of costs, but the service was excellent, with a very quick and timely response, and the work appears to be very well done. Only minor disappointment is that the garage door opener only came with one remote rather than two.
- Joseph Marine
Thanks so much for taking the time to explain your experience with Precision Door Service and Rick. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future. P.S. We'd be glad to send out an additional remote for no additional charge!
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Lutherville Timonium, MD
I am very pleased with the professionally installed new garage door opener. Keith was thorough in explaining the deficiencies of the older unit and the great advantages of the new opener's technology. I happily pass-on my recommendation for Precision Door Service.
- CJS
Thanks so much for taking the time to explain your experience with Precision Door Service and Keith. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
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Gambrills, MD
The job was completed quickly and my garage door is working fine.
- Marc Felton
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Severn, MD
Once we got past a difference on the appointment time. all went smoothly. Your tech. was very helpful, did his work and was on his way. I will use your firm again.
- Doug D.
Severn, MD
In April of 2018, I had a new garage door installed by Precision and they did a wonderful job!! Very happy!! In March of 2019 my wife backed into the door and damaged it. The tracks were not damaged but the door was done. I called Precision and they came out, gave me an estimate and a time frame and got the repair done. I would give this work 5 stars, but a week or two after the repair, I realized that the installer did not reattach my inside lock for the door. It isn't a big deal and I was able to do it myself. Just the same, it would have been nice if the job was 100% completed when the bill was paid. I would certainly recommend Precision.
- Barry Spaar
Baltimore, MD
As always, our technician (who was Rick this time) was knowledgeable, prompt, and courteous. He quickly diagnosed the problem and fixed it. We have used your service several times and are always happy with the service. Our only complaint this time is that the fee just for the *visit* was $195.00. That seems much higher than we have paid before. Again, Rick was terrific, but the base charge was high.
- Kathy
Finksburg, MD
I am a repeat customer. Same tech as my first repair. Tech had the springs replaced in no time.
- Michael Jones
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Millersville, MD
Very friendly and a nice quality product. Would be 5 stars but eye-balling the straps made them ever so slightly off. I am probably the only one who has noticed this and would gladly recommend the company.
- Patrick Blind
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Baltimore, MD
While I was very disappointed with a truck breakdown just before expected arrival time on a Friday afternoon, they worked with me to schedule a Sunday afternoon repair. Tony, the technician, was very courteous, completed the repair, and did a safety inspection. I felt confident that the garage opener was now operating safely.
- Annette
Ellicott City, MD
Prompt service, arrived in company truck, technician was polite. He was able to reset the travel limits of my door and helped with reprogamming keypad. The only reason I didn't give five stars was when I made the appointment I asked about coupons or discounts and was told there was only one for Military members. In fact there was a coupon on the website I could have used.
- Keith Swinson
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Phoenix, MD
Great customer service, and a quick response, which is needed when your garage door won't shut! However; $500.00 to replace Springs is highway robbery.
- Jeff & leslie Munson
Thank you for your business. Rest assured, you purchased high quality springs, installed by a certified technician.
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Columbia, MD
Barry arrived and quickly assessed the issue I had with my garage door. He explained everything clearly and was extremely knowledgeable. He performed all repairs timely and checked everything prior to him leaving the job. My garage door now operates quieter and smoothly than before. The only reason I am not giving 5 stars is because of the Price. The cost of the work in my eyes was a bit excessive.
- Brian
Thank you for your comments about Barry and Precision. We are a bit higher than others because we use only high quality parts and highly trained technicians.
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Columbia, MD
Barry was great. Very professional and friendly. He explained everything thoroughly and was quick. He is awesome! I thought that I would be better prepared for the prices after doing a little research on the net before I called, but I was still a tad sticker shocked. Not so drastically overpriced I wouldn't use Precision again since the service was so good, but enough to taint the experience and make it a four star vs. five star for level of satisfaction. I do highly recommend Precision (esp. Barry), but just be mentally prepared that you'll be paying a bit above the "average" estimates you see in forums if you've done your research.
- Devin Williams
We love our Precision customers! Thank you for your business!
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Woodstock, MD
Efficient, fast and very knowledgeable tech "Gary". The pricing is very high, however, Gary did tell me pricing prior to work done. If it was summer I would of gotten some quotes.
- Rudy Gil
Thank you for choosing Precision for "top notch" materials and work.
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Ellicott City, MD
I would actually make this 4.5 stars if I could. I called, very last-minute after another garage door repair company canceled on me, late on a day when the weather was particularly brutal and still managed to get someone from Precision to come over and fix our garage that very evening. The work seems to be holding up, and the technician was very pleasant. I am subtracting 1/2 a star because he brought the ladder through our house and took a chunk out of the trim around our dining room entrance (which I now have to sand and repaint) and also because the price seemed a bit high compared to what our research had us expecting. Overall, however, we were grateful for the emergency visit, the work seems well-done, and both the receptionist answering the phones and technician doing the work were very pleasant to work with.
- Shari Youngblood
Thank you for your comments and your business. We are looking into the incident with your trim, as we always try to avoid coming through a home, if possible. I understand Mike offered to fix the damage himself. Our manager will be contacting you.
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Reisterstown, MD
Professional and they honored a spring warranty that was previously installed.
- James Yarsky
Thank you for your business and your comments.
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Towson, MD
The desk staff was very polite and courteous. The technician seems to be in a hurry. Did the job fine, but was messy leaving broken screws on the floor while replacing the hinges.
- Kalathil Shashi
Thank you for comments. We will use them in our training to enable our technicians to provide the best in customer service.
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Cockeysville, MD
Service person was early to appointment and was done in less then a hour
- Wingate Pritchett
We appreciate your kind words and your business.
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Baltimore, MD
Excellent work diagnosing misaligned track and damaged cables. Quickly took care of both, adjusted door to open and close effortlessly. I would have preferred that this have been detected in our "tune-up" earlier in the week, rather than having another service call/fee, but in the end, the door works perfectly. Thank you.
- Matthew Bulley
Thank you for being a Precision Door customer!
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Tyler was very pleasant and did a great job. Thank you!
- Jackie Brathuhn