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Read what people are saying
about Precision Garage Door

Precision Garage Door of Baltimore
has received 58 reviews, averaging 4.01 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We are repeat customers. Thanks for coming so quickly yet again to make the repair to our garage door.
Rick Cheung
A Response from: Mike Brickner

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Install Garage Doors
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was great when Mike arrived, but he arrived an hour after 11-1 window I was promised with no phone call. I was told by DJ that I would get a call back from a manager to
Qasim Collidge
A Response from: Mike Brickner

Thank you for your comments. We try hard to stay on schedule, but sometimes the job prior to yours takes longer than anticipated. We have reminded our technicians to call the customer if they are running late. He was very busy, but could have called you when he finished the previous job. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick and efficient service.
Cheryl Foley
A Response from: Mike Brickner

We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very professional experience. I will refer any person with garage problems to them. I highly recommend Precision.
K Kelly
A Response from: Mike Brickner

Thank you for choosing Precision. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was requested to address two problems: 1)a door that didn't close completely and 2) a broken part, for which I had already purchased a replacement, that needed replacement. The first issue was almost immediately diagnosed as a door the that was rubbing against the lower part of the door frame. The frame was lubricated which corrected the problem. Long term it was suggested that the frame be sanded to provide more clearance (which I'll do soon). 2) The replacement part was installed by disassembling the guide tube, slipping on the replacement guide and re-assembling the guide tube and adjusting the chain. Adjusting the door to the proper up and down range took some doing but was ultimately done well. Mike (I don't know which one) was knowledgeable, patient and carful in the way he approached the work. By the way, I searched the internet for someone to call for the repairs and selected Precision because of the emphasis the web site placed on quality products used for replacement and repairs, as opposed to an emphasis on low price.
Don Vrooman
A Response from: Mike Brickner

We appreciate our customers. Thank you!

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

very good service.
Marie Roelecke
A Response from: Mike Brickner

Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The only downside was that the service cost considerably more than I had anticipated.
Sharon Ball
A Response from: Mike Brickner

Thank you for choosing Precision. Please know that we only use high quality parts for a long lasting working door.

Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision provided the solution to my garage door issue. The spring for the door broke in half, trapping my car. From making the appointment to the arrival of the technician assigned, everyone at Precision was very professional. Would have rated them a 5 had they come out the same day. Mike C replaced the spring in no more than 30 minutes and our car was freed. Would recommend Precision for sure!!
Betsy & julie Byrd
A Response from: Mike Brickner

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Repaired garage door and lubricated both doors. Service was professional
Matt Nichols
A Response from: Mike Brickner

Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Although I waited much longer than promised, Mike was able to quickly evaluate the problem, gave me several options from repair to new installation. I opted for a repair and he did a very thorough job. I hope it lasts as long as the original.
Morton Wood
A Response from: Mike Brickner

We appreciate your patience and your kind words. We try to be punctual, but often find the previous customer had much more repair needed than what was indicated.

Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We replaced 4 pulleys and wire on 2 doors. Installer was capable and arrived on time and did a good job. Parts included labor and the job was extremely expensive considering the pulleys cost $4.95 at Home Depot but I was charged more than $50 for each plus the cost of the service call... the total price was more than $437.00 so was considered very expensive.
Gregory Bolster
A Response from: Mike Brickner

We appreciate your comments and your business. Thank you!

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very polite, professional and quick.
Scott Rykiel
A Response from: Mike Brickner

Thank you for your business!

Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Really expensive parts getting the springs replaced, but mike did an awesome job. Got everything done fast and professionally. Couldn
Joe Stewart
A Response from: Mike Brickner

Thank you for choosing Precision. We only use high-quality parts for the best service and repairs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mike did good work, efficiently and pleasantly. My one concern is that the price was misrepresented by the dispatcher who scheduled the visit. I understood this to be a $49 service call. Mike told me that there was also a $70 labor charge. Dispatchers should be more straightforward about all of the costs. (If I had known that it would involve only straightening the sensors and doing routine maintenance -- oiling the chains, slightly adjusting other things -- I might have thought twice about a $135 call.)
Scott Casper
A Response from: Mike Brickner

Thank you for your review. Unfortunately, the folks that answer the phones are not in your garage when they quote a price. That is the reason for the 25 point safety check that is performed by the technician when they arrive. Thank you for your business!

Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician came within time window of appointment. He diagnosed the problem as worn rollers. He replaced the rollers quickly and made other adjustments. I would give him 5 stars. The only reason that I am giving an overall 4 stars rating is a problem with scheduling my appointment. I made an appointment on Saturday for service on Thurs between 8-10 AM. I got a call on Tuesday saying that there had been an error and they couldn't come Thurs AM. I had to reschedule for Fri AM.
Robert Levis
A Response from: Mike Brickner

Thank you for your business. We apologize for the error in scheduling.

Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision was amazingly quick to respond--I called on the weekend and they were out to my house on Monday! Mike was courteous and thorough, he gave me the complete itemized receipt I needed for my records with no complaint. The work was good quality and done in a jiffy.
Debbie Mallonee
A Response from: Mike Brickner

Thank you for your business! We love our Precision customers!

Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision came out rapidly, and when promised, and quickly and completely repaired my very ancient and non-opening manual door by replacing all rollers and springs, and installing a safety cable. While the cost was a bit hard to swallow, I cannot complaing about the quality, speed, and professionalism of the crew.
Michael Turniansky
A Response from: Mike Brickner

We appreciate your business. Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Derrick was very professional, knowledgeable, and friendly. The problems and options were described to me clearly. The work was done quickly and to a high degree of quality. After the work was complete, the repairs were shown and explained to me, and the clean up was great. The only negative was that I felt that the service was largely overpriced (this is based on other online offers I have since seen for similar services).
Paul Rebman
A Response from: Mike Brickner

Thank you for your business"

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service and service technician, Barry were efficient, proficient and expedient.
Abraham Joshua
A Response from: Mike Brickner

Our customers love Barry! Thank you for choosing Precision for your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a broken garage door spring and when I submitted the work I was called the same day to schedule appointment. Technician was polite and on time. My only reason not to give 5 stars is I expected the spring be fixed that day...it was not. They had to come back another day to do the work.
Bryan Becker
A Response from: Mike Brickner

Thank you for the kind words. We had many calls that day, and needed to go back for more springs. Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose Precision because it was closer & appeared to be more reasonable than other companies. They were also able to fix a same day appt. Bill was very professional & knowlegdeable. My garage repair was completed very quickly. My only issue is that the cust serv reps & tech need to be clear on the pricing after the service fee has been charged.
Valerie Thomas
A Response from: Mike Brickner

Thank you for your comments. We will try to do a better job of communication between staff.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Derrick did an excellent job, it is a pleasure to watch a professional who knows what needs to be done then goes ahead without delay and does it. I own my own business and would be estatic to have Derrick as an employee. My employees are excellent and he is also. Chris Jubok
Christian Jubok
A Response from: Mike Brickner

Thank you for your kind words. Derrick is a valued employee of Precision, and has been with us many years. You can see why our customers love him!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Checked 4 stars, since there is always room for improvement :-), but service was very good--very professional and on-time. Derrick knows his trade.
Paul Strassman
A Response from: Mike Brickner

Derrick is a very knowledgeable tech. Thanks for the review!

Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Derrick was quick and personable and explained the job quite well. All and all I was quite satisfied with the service.
Robert Solomon
A Response from: Mike Brickner

Thank you for taking the time to review your experience with Derrick and with Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician came at the beginning of the given time range, did a thorough check of our door mechanism and replaced parts that had broken and that had contributed to the damage of our garage door mechanism. The technician was speedy and courteous.
Brian and Vivian Stone
A Response from: Mike Brickner

Thank you for your kind words about Derrick and Precision. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very prompt service. We are happy with our new garage door openers and the installation. Our technician was John, and he was friendly and knowledgeable. We will definitely use you in the future, and will recommend your company to our friends and family.
Kevin Cox
A Response from: Mike Brickner

We appreciate your kind words about Precision, and particularly about John. Thank you for your recommendations and your business!

Service Provided:
Garage Door Opener Install
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

bill was very good and tryed to salvage my old opener; however, it was decided to replace it. He was very good.
Phillip CAPLAN
A Response from: Mike Brickner

Thank you for your business!

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

John was a true professional. He has a system for what he was doing. A great job! Very friendly and provided good instructions.
G. Heacock
Service Provided:
Install Garage Doors
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