Read what people are saying
about Precision Garage Door in:
Baltimore Area, MD
Precision Garage Door of Baltimorehas received 381 reviews, averaging 4.79 Stars:
Baltimore, MD
Baltimore, MD
They weren’t able to repair my door, something I thought would be an easy fix, the tech seemed to think I was being absurd for wanting the repair I was requesting ( a common T- handle lock assembly. ) and I never heard from them again. They didn’t charge for anything but… they should probably mention in their adds what services they can and cannot do.
- William Payne
Baltimore, MD
This has been a learning experience. I am the President of a condo association board in the past we had less than desirable service from a garage door company in repairing one of our garage doors. We had our management Co call Precision Garage and the technician immediately diagnosed the problem and made the repair. I was not the President at this time but was familiar with incident. Here is where it gets interesting the board was so impressed with the service they decided to enter into a maintenance contract with them (Precision Garage Door of Baltimore, Inc.) We were slated for four service calls a year. When the service truck came out I noticed that there were no markings on the truck, and the technician was not in clothing with the company logo. Since this was a routine service call I just thought that Precision Garage Door outsourced some of its work to private vendors. It was not until this emergency happened that the difference was noted. Our garage door spring broke and as it usually does it was after hours and on the weekend. I googled Precision garage door and called the number provided and it was and answering machine, not what I expected from a company who advertised 24/7 emergency service. I left my name and number but received no call back. I then looked at past invoices and called that number and received the same voicemail. Confused I did a google search again and found another number and called and received your company and a live person and set up a service call for the next day. I disabled the garage door and had some help raising it and propping it open so residents could exit the garage. The next day your technician arrived as promised in a truck wrapped in your advertising. And dressed in your work clothes. He looked at the door and asked when it was last service and I told him ln October he seemed perplexed when I told him the technician was on a vehicle with no markings. I showed him an invoice and he replied that’s not our company. At this point I was totally shocked having learned that we were in contract with a company with the same name and logo as yours. Needless to say your technician was willing to make the repair, but lseft it up to me since we did have a contractual agreement with an imposter. I elected to not have him do the work reluctantly. I would however like an estimate from your company for a preventative maintenance contract.
- Wayne Wilson
Baltimore, MD
Ron, my technician, was punctual, competent, and friendly. He fixed my garage door problems by reprogramming the remotes and keypad. I would definitely recommend Precision Door Service.
- Pamela Macht
Catonsville, MD
Very awesome experience! Nice guys (Nick and Austen) knowledgeable and polite. I will definitely use them again!
- Tracy Horch
Baltimore, MD
The company was super responsive (same day service), and Chris (the technician) did a great job! He was extremely knowledgeable and took the time to walk me through equipment, options, etc so that I was able to make a well informed decision. He completed the work very efficiently. Thank you!
- Jeffrey Graham
Baltimore, MD
I was so impressed with the quick response to my on line scheduling request and the date and time I selected was confirmed. Elijah was polite and professional. He listened to my concerns, diagnosed the problem, made the repair all within 30 minutes. Hopefully I will not have future problems with the door but if I do Precision will be my first call.
- Patricia Burton
Baltimore, MD
The tech was a very confident young man. Was very knowledgeable, courteous and had a nice manner about him. He answered all my questions and should I need another tech I will be requesting Elijah.
- Jim Pope
Catonsville, MD
Bobby gave a comprehensive, detailed explanation of proposed garage door replacement. Answered all my questions. Tavon did an excellent job stabilizing the old door so no longer a hazard. Enjoyed working with both techs
- Catharine D
Baltimore, MD
Precision Door installed the door and they have been here twice when I could not open the door. They respond in a timely manner and supplied an extra remote control for me.
- Oveta Popjoy
Catonsville, MD
We were driving by Mr. Jamal Crosby's service van and stopped to ask him about Precision's service. I explained our issue and he gave me his card and said it was something he could take care of. Mr. Crosby was courteous and insightful. We called Precision, made an appointment. Mr. Crosby went over all the issues that was wrong with our 25-year-old door and explained he could make our door like new with replacing the entire door. He didn't tell me anything I didn't already know and didn't try to sell me something I knew I didn't need. He did a fantastic job and in reasonable time.
- Calvin Mims
Baltimore, MD
I received same day, non-emergency service to repair a garage door that wouldn't open. The repairs were significant due to age and rust. Nicholas Broughton was the technician. He was very courteous and professional and explained all aspects of the repair and provided a clear estimate before work began. He called Trevor for assistance. I would definitely call Precision again should the need arise.
- Elizabeth Milbourn
Product:
Baltimore, MD
Incredibly grateful for Tayvon's expertise and problem-solving. It wasn't a straightforward job, and he stayed in contact and kept working on it till the troubleshooting was done. Highly recommend.
- Liz L
Catonsville, MD
Fast and filled my need for new remote, enjoyed discussion with technician he was very knowledgeable and experienced .
- Gary Trayer
Baltimore, MD
Nick from Arbutus was awesome! Showed up on time, very professional, explained why I needed new opener and upgraded features I would have. Install was efficient and system worked perfect. Much quieter than my 20 yr old opener. Programmed outdoor key pad and both remotes. LED light so no more climbing up ladder to replace bulbs. Could not be happier and I’m not an easily pleased customer. Nick was outstanding!!!
- Meredith Watts
Product:
Catonsville, MD
I have used precision in the past and have always been happy with the work. Chris was extremely helpful with my current problem. He expertly walked me through all the issues and helped me decide on the best solution. He was very polite, professional and efficient with the work
- Heather M
Baltimore, MD
Chris was great. He located the problem immediately and took care of it promptly. He was very personable and understanding. He is an excellent service technician. Also, your operators on duty this weekend, delivered first rate service.
- Miriam Cohen
Baltimore, MD
Service engineer Chris was wonderful. He took time to explain all that was going to be done to uncover problems. He made sure that all was understood before starting the repair. After the repair. He made sure I understood how to work the garage door automatically and manually.
- Laurel Tria
Sparrows Point, MD
The price was higher than i thought but the service guy was fantastic he knew his job explained everything and was done in no time at all
- Garry Pace
Baltimore, MD
Really appreciate Tyrone H. of Precision Garage. He was on time, professional, great energy, and know's what he's doing. THANK YOU!
- Murrn Managment
Product:
Baltimore, MD
Had a maintenance tune up at my garage in Baltimore. The technician Bobby Shoar was awesome. He was informative and answered every question we had. I would request Bobby again for future work.
- Christine H
Baltimore, MD
Tech showed up on time and called before arriving. Very professional and explained every step of my repair and installation.
- Latia Smith
Catonsville, MD
I heard from friends that Precision Door Service is a good company, so I called. The 2 technicians were great. I needed a new panel chains and motor among little items. I got 2 different estimates. I was very pleased with the technicians. They were Nick and Robert. Very pleasant and answered all of my questions. I will have them do the job when I decide on the estimate.
- Mary Hipsley
Baltimore, MD
Service was excellent and technician was very qualified and respectful.
- James Sterling
Product:
Baltimore, MD
Fast, next day service. Installation of new garage door opener was seamless. Did seem a little expensive though. $2,200 for new installation.
- John McClamrock
Baltimore, MD
Saw many commercials on TV. When my sensor went out they popped into my mind. Phoned and got an appointment right away. Chris B. came out ON TIME and was friendly but professional. He explained EVERYTHING including how to keep the old door working for a few more years. Price was so reasonable. If and when the door fails you will be who I call!! Thanks for sending out the tech. There was nothing he didn’t know
- Marcia Allen
Catonsville, MD
Of course it would be a holiday weekend when the spring on our garage door broke! Consequently, the online search for a service provider began. The Yelp reviews for Precision Door and their service area made them an obvious choice. Their website was user friendly and made it easy to schedule service for a Sunday afternoon. Text confirmations and reminders were sent to my cell. The technician, Christopher Brown, called and asked if he could arrive early. He was very professional and clearly stated what inspection he would provide and how long it would take. Afterwards, he presented several repair options. The choice was made to replace the springs, pulleys, and rollers. All required parts were on his truck and the repairs took less time than estimated. The service, timeliness and professionalism of Precision Door was exceptional . . . especially in this day and age! Personally, I would recommend Chris and Precision Door whole-heartedly.
- Lucy Ann Moulthrop
Baltimore, MD
Quick and informative. Elijah was awesome. Would recommend to anyone
- Kenneth Stalnaker
Baltimore, MD
I had a great experience. They were able to schedule me quickly. The technician was very professional and showed up on time. He diagnosed the problem quickly and fixed it. I'm happy
- Saro Dedeyan
Baltimore, MD
Fast courteous, professional teleservice making it easy to schedule the same day appointment. Technician arrived on time. Tyrone was friendly, professional, knowledgeable, thorough and he did a full inspection on my garage system in addition to resolving my key pad issue. You've got a fully satisfied customer, Tom Alston
- Tom Alston
Product:
I had a great experience with the service technician Nicolas Broughton. He was early for the appointment, well-prepared, and took the time to explain the problem and the solution in a way I could understand. The garage door has been squeaking and Nick returned to assess and determine all that could be done to correct the problem. I highly recommend Precision Garage Door because the company stands behind their work. It is reassuring that the technician will return if the same problem re-occurs. Precision gives prompt response. Precision Garage Door is a neighborly company. I've found that they have high standards!
- Karen