Garage Door Repair in Baltimore Metro Area

Ferguson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We have used Precision Door for many years and were happy with them. Apparently, it is now under new ownership. We called the tech to do maintenance as the garage door occasionally has been sticking or making excessive noise. The tech came out today, showed up on time, found the door needed new wheels and lubrication. He was very professional and efficient, clearly explaining what was needed (to my husband). We have only good things to say about the tech; however, we are very unhappy about the cost. We estimate the parts he needed were about $10-20 and he was out in about 30 minutes. We expected that should cost no more than about $150 but it was twice that! $300 for 30 minutes were is definitely excessive. We will be looking for other options next time :-(

Robert Carpenter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Door works now. Wasn't keen on paying extra without being asked before the work was completed. Work was 320 for which I signed for, which was 2 eyes. After I stalled I was told he had to put 2 brackets on. Already done. Testing the door, it was doing the same thing. Called the office and it ended up the force? Under a sticker on the motor. So was that all I needed from the beginning? Anyway total bill was 430. 110 for 2 small brackets. Learned my lesson and glad you made a lot on 2 small brackets. Still no invoice. Checked spam and nothing. Can you send me my invoice please. Thank you.

Bill Graeff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech was very punctual and polite. The door was still functioning okay, but black insulation strips between the panels were hanging down. The tech said there was nothing to be done, and gave us a quote for a new door of about $3100.00. Since the door was still functioning, he charged us $60.00 and left.

Frank Canastar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was surprised at the cost of a 9' piece of steel used in the repair. The tecnician was on time and proceeded accordingly spending 30 minutes on site. The total bill of $370 surprised me for what was done. The invoice did not break down travel time, labor rate or materil cost....just a total due.

Joe C

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Let's just start by saying I was hesitant to write this review because I really liked Bobby, he was knowledgeable and quickly repaired my garage door which had a busted spring. I didn't get any other quotes, which is my own fault but I did feel the cost was high. Almost $2k to repair a garage door, which took Bobby about 1 hour to repair. Sometimes, you have to pay just for piece of mind. The real reason for the knock in rating was the cleanup. As soon as I drove my truck that day, I found a screw in my tire. The exact screw that was removed during the garage door repair. I had to find a shop to patch my tire (a $45 expense) and also found a piece of broken plastic roller, which Bobby had shown the other piece to me earlier as a demonstration of how cheap those rollers are. I felt like the hurry to finish and get out of there and on to the next job resulted in the failed cleanup of hardware and my damaged tire.

John Linderman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

If I had filled this out based on just the technician visit by Jay, it would’ve been 5 stars across the board. However, I just received news from Precision Door that, instead of the promised “mid-week this week” installation, I’m now waiting till 6 May for installation. No good reason given for the delay. Precision Door shouldn’t make promises it can’t keep. This isn’t in Jay as I’m confident he wouldn’t promise something he didn’t hear from HQ.

Curtis Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The work done on the garage door was great! Very satisfied! However, the accounting piece of the transaction was not good. I was charged double from what i was supposed to pay and it left me a little stunned, disturbed, and somewhat upset.

Debbie Kenvin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The guy who came out was very professional but my keypad still doesn’t work. Very frustrating

Vincent Lewis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was terrific. Job was done well and in a timely fashion. However the payment process was unacceptable. I always like to use my USAA credit card for jobs like this. Due to an already known billing problem my card was denied. I don’t like inconveniences such as this. Especially when a reputable company such as yours should be able to resolve the matter. USAA card holders are largely represented in the Baltimore/DC metro. Many of whom are probably just as frustrated with a denied card. I hope this company fixes this irritating problem soon. So next time a better review shall be given from a person like me.

Martin Downey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was on time and technician was pleasant. Work was completed satisfactorily. Downside was price to repair was certainly on the high side and wouldn't recommend using this company based off the high cost.

Thomas Lambert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technicians were awesome. Price to replace 2 garage springs and accessories...$695? Ridiculous. Look elsewhere.

Brian Barazesh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good

L Smart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very happy with the online scheduling service. It was fast, courteous, and convenient! I was able to set up an appointment for the very next day, also terrific, and was provided with an estimate. Garry was prompt, courteous, and very knowledgeable. I highly recommend him as well. The one item that surprised me was the substantial increase in cost over the estimate. The work required less than 10 minutes, for which I was charged an additional $75 above the quoted rate. This seems quite high for a surprise additional charge. The $15 coupon on the website could not be applied, which doesn't seem quite right.

Crisantito Valencia

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was excellent. However, there was definitely false advertising on the part of your company. When I chatted with your rep, I was told that the parts installed had a lifetime warrantly. However, when the technician finally arrived, after waiting most of the day, he stated that the parts were only warranteed for 3 years. If I did not already wasted an entire day waiting for your tech, I would have opted for another service company. As it is, I succumbed to not wasting another day and reluctantly took your service.

Daniel Levine

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Nice guy came out first thing in AM as promised. Took one look at the spring and told me I needed to call OverHead Door. Overhead was curious what was special about springs. Took pictures. They're coming first thing tomorrow. They were puzzled why these guys couldn't do it. I do appreciate the honesty of not getting into a job you're not confident you can do.

Phillip Byle

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Was charged $510 for a torsion spring replacement and center bearing. This was after supplying the $15 online coupon. Friend at work had same job done for under $200. You look on line on ask.com and they say same thing. Parts $30 each plus $65 labor. Not sure where the other $300 came from since he was only here 45 minutes to do the job.

Tim Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Reading reviews at other sites (HomeAdvisor, Yelp, etc.) you'll find that most reviews will say that this company is prompt and that their service is at least adequate. However, you'll also note that almost all complaints are about their prices. From my personal experience, I'd say that those reviews are spot on. In my case, their service was prompt, adequate, and extremely expensive. In fairness, I didn't do my homework as I should have (it's what happens when you get in a hurry), so the prices may or may not have been in line with industry standards. All I can do is present what I paid and let the reader be the judge. So... they charged me $340 for two torsion springs. Research on the net suggests that torsion springs range from $40 to $80 a piece. A set of torsion cables cost me $100. Looking around the net, cables fall in the $10 to $20 range each. Labor and service fee was approximately $125 for about an hours worth of work. All in all I would say their markup on parts is pretty hefty. This seems especially so considering that the online prices I noted above also are marked up (Home Depot etc. also make some profit on their sale - they don't sell their springs at cost). In the end, I feel like I got a bit burnt on this business transaction. I guess it's the price you pay when you rush and don't do your homework. Will I do business with this company again? Probably not - or at least not until I do more research into what the industry standard (competitors) rates/prices are.

Peter Lapetina

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike C replaced a drive gear & tested door operation which was good. Yet, after a few cycles the door does not open fully. I am currently waiting for Mike C to call. If I don't hear from him soon, I will be calling the office AGAIN!

Michael McCall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision could not find the paper work from previous vists,the work at least half of it,may have been under warranty . I had two springs replaced,one broken,one in new condition ,I wonder why that one needed to be replaced,or even if it was replaced.Ihave lost the confidence in Precision that had been built up through having Derrick as my tech in the past.

howard mooney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike did a satisfactory job with the garage door motor installation. I was charged for the $49.95 service call which I assumed would be eliminated when I made the purchase of a new garage door motor with installation for $500.00. I have other doors that need some attention and I depend on Angie

William Persinger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When I called for an estimate I was told the springs would be $99 each and there would be a $49 service charge. I agreed to have the repair done. When the technician arrived he informed me that the cables would be an additional $99. This was $99 more than I had planned on paying when I agreed to have the repair done. I am not satisfied that there was an additional cost when the technician actually arrived on site.

Kathryn Masters

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I purchased a coupon from Angie's List for a Garage Door Tune-Up. Once the technician arrive for my garage door tune-up, it was great. Getting him there was another issue. I spent 3 1/2 hours waiting for his arrival on a Saturday only to recieve a call that he needed to come Sunday instead. On Sunday, he promised to be there at noon, but arrived at 1:20. By the time he got there, I was quite disgusted with the whole thing, but he did a great job.

John Kassab

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Derrick was very pleasant, but unfortunately my opener went crazy right after he left. Kept opening and closing on its own.