I had a new garage door opener and torque tube installed less than 2 years ago. I was concerned because the garage door opening was a bit noisier than usual and I wanted to be sure it was normal aging or if any adjustments might be required. Upon arrival, Jared listened to my comments, tested the door several times and lubricated all of the mechanical joints. He said that all should be OK. Jared answered all of my questions about door operation and capabilities. I was impressed at the thoroughness of operation by Precision Garage Door Service. After calling for service, I was notified by both Email and Text Message about my appointment time and the name of the technician. For safety reasons, I was notified that the technician would arrive in a marked vehicle, wear a uniform, and would match the name and photo provided in the messages. Jared notified me by email that he was on the way and his estimated time of arrival. I was also able to track his travel progress on a Google Map link Jared provided in his email. He arrived precisely on time. Best of all, because my new system was still under warranty, there was no service charge. Excellent company and outstanding service!!!!