Read what people are saying
about Precision Garage Door in:
Hampstead, MD
Precision Garage Door of Baltimorehas received 21 reviews, averaging 4.90 Stars:
Hampstead, MD
Hampstead, MD
We are very pleased with the quick appointment and the excellent service by Tito our technician. Tito was very courteous, friendly and knowledgeable. He called to let us know when he was on the way. He pointed out the broken springs and thoroughly inspected all the other parts of our garage door and opener. He clearly explained and showed us the minimum repairs needed and also additional repairs of worn parts that we might want fixed before they stop working. He gave us a separate estimate for the minimum repairs and the additional repairs. When he was done, he showed us the new remote control and linked it to the wi-fi button in our car. Our door works great now and we're very satisfied with the excellent service by Precision.
- Jackie & Case
Hampstead, MD
Tito expertly restored my 20 yr old doors to better than new. Replaced several parts that had worn out and adjusted doors so there are no more gaps at the threshold. Highly recommend this company.
- Clay Hammett
Hampstead, MD
The customer service was friendly and they setup an appointment for my door to be repaired in the same day. Keith, our technician was very knowledgeable and professional. I appreciated him taking the time to explain his work when completed, and how to maintain our new torsion springs.
- Amy Ryan
Product:
Hampstead, MD
We had seen ad on tv. Salesman did an outstanding effort to work with us on pricing and it was greatly appreciated.
- Linda Martin
Product:
Hampstead, MD
This is now the second time we've called Precision out to our house to fix a problem, and they nailed it again. We got Keith C, and he was absolutely fantastic. Clearly explained everything, gave reasonable and realistic suggestions, and did not pressure us into picking the most-expensive option. He did great, and speedy, work... all while being extremely courteous and friendly the entire time. This was also done during COVID times, and he worse his mask the entire time and was very respectful on that front as well. The next time something goes wrong, we will be calling Precision again, and I will be requesting Keith.
- Mike Solakian
Thanks so much for the great review for Precision Door Service and Keith. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Product:
Hampstead, MD
Very pleased! They were able to come out and repair our garage door the same day we called. The technician was helpful and kind. We will definitely use Precision Door Service again in the future!
- Karalee Theilman
Thanks so much for the great review for Precision Door Service and Dakota. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Product:
Hampstead, MD
Did a great job from start to finish
- Stephen & Diana Mcgarry
Thanks so much for the great review for Precision Door Service and Dakota. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Product:
Hampstead, MD
VERY Pleased with service & results! Would recommend to anyone!
- John Ries
Thanks so much for the great review for Precision Door Service and Keith. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Product:
Hampstead, MD
Since we moved into this house, we have always used your company. Yesterday just confirmed what I already knew. Your employee was so respectful and knew just what was needed.
- Beth Raver
Thanks so much for the great review for Precision Door Service and Layne. We appreciate your business and glad your expectations were met. If you see fit, we'd love to receive the recommendations from you to your neighbors, friends and family.
Hampstead, MD
Called Precision Garage Door at 7:30 am, Service Tech (Marcus) came to my house the same day. He arrived and completed the repair much faster than expected. He was very courteous and knowledgeable. Thoroughly explained the problem, the different repair options, and the best recommendation for my situation. Reasonably priced as well. Second time in 15 years I've used Precision Garage Door and was very happy with the result each time.
- Glenn Reeder
Glenn, We'd like to thank you for leaving this great review and for the one you took time to leave on Google for us. We sincerely appreciate your business and strive for your complete satisfaction with the entire process.
Hampstead, MD
Garage door spring broke last night. Googled garage door spring repair. Precision was one of the results. Reviews were good. Called first thing in the morning. They were at my house within 2 hours. The lead technician (Keith C.) is great. He is very skilled, knowledgeable, professional, and personable. I opted for the "Best" option (replace springs and all moving parts). They completed the work much quicker than I expected. I can't remember when the door operated as quietly and smoothly as it does now. I am happy with the results.
- Rich Zaykoski
Thanks so much for taking the time to explain your experience with Precision Door Service and Keith. We're so happy to hear of your experience with us and thank you for your business as well. We'd love to receive any referrals and welcome you to use us again if needed in the future.
Product:
Hampstead, MD
Service Man (John ) was on time, Explain what to look for in worn parts & how they work against ea. other. The door was fixed in a very timely manner. I am very happy that I choose them for my repairs.
- Mike Rhoten
Product:
Hampstead, MD
Great service
- Martin Smith
Product:
Hampstead, MD
Impress with timely service and skilled technician
- John Merkle
Hampstead, MD
Awesome employees. JR was very nice, polite and knowledgeable explain everything thoroughly. I did not use this company based on prices. I felt prices were high employees were Great.
- John Chisholm
Hampstead, MD
Dee was on time and knew exactly what needed to be done. The door now runs smooth as silk. The work was high quality and the technician was top notch.
- Frank Schreibman
Hampstead, MD
Rick was very professional and showed up on time. He quickly went to work and was very friendly. He replaced both door seals and did an inspection.
- Ryan Littlefield
Thank you for choosing Precision for your garage door needs. We appreciate your business!
Product:
Hampstead, MD
Your technician, Michael was great. He was on time and new exactly what the problem was with my garage door. He made a few adjustments and did some preventive maintenance to get my door operating like new. Thank you.
- Harry Anuszewski
Thank you for your kind words about Mike. We appreciate your comments and your business.
Product:
Hampstead, MD
Precision has been there for our garage door service each time I have had a problem. The customer service department was fast and friendly in handling my concerns. The repair tech was on time, his name was Brian. He explained the problem and stated the work needed to put my opener back into operation. He left the area clean and tested the door operation to my total satisfaction. I give your company 5 stars for great service and good workmanship. I would definitely recommend your company to anyone who has garage door service needs. Thank you
- Harry Anuszewski
Our technicians work hard to ensure all of our customers are happy with their work. Thank you for your business.
Product:
Hampstead, MD
Reading reviews at other sites (HomeAdvisor, Yelp, etc.) you'll find that most reviews will say that this company is prompt and that their service is at least adequate. However, you'll also note that almost all complaints are about their prices. From my personal experience, I'd say that those reviews are spot on. In my case, their service was prompt, adequate, and extremely expensive. In fairness, I didn't do my homework as I should have (it's what happens when you get in a hurry), so the prices may or may not have been in line with industry standards. All I can do is present what I paid and let the reader be the judge. So... they charged me $340 for two torsion springs. Research on the net suggests that torsion springs range from $40 to $80 a piece. A set of torsion cables cost me $100. Looking around the net, cables fall in the $10 to $20 range each. Labor and service fee was approximately $125 for about an hours worth of work. All in all I would say their markup on parts is pretty hefty. This seems especially so considering that the online prices I noted above also are marked up (Home Depot etc. also make some profit on their sale - they don't sell their springs at cost). In the end, I feel like I got a bit burnt on this business transaction. I guess it's the price you pay when you rush and don't do your homework. Will I do business with this company again? Probably not - or at least not until I do more research into what the industry standard (competitors) rates/prices are.
- Tim Thompson
Thank you for your comments. Our prices are higher than others, but that is because we only use high quality parts, trained technicians and offer warranties that others don't. You can order from online, but you will not be receiving the same quality of parts, nor the trained technician to install them. We've had calls from customers injured while trying to rewind a spring, and will not try that again.
Product:
I have used Precision several times now. They are always prompt courteous and knowledgeable. My rep., Tito C was prompt, extremely knowledgeable, and had my problem fixed within a few minutes. he also took the time to offer me solutions for future problems that may arise with my doors. I would Highly recommend Tito C to do all my repairs in the future.
- Mike Kunert