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Read what people are saying
about Precision Garage Door in:

Severn | Glen Burnie Area, MD

Precision Garage Door of Baltimore
has received 86 reviews, averaging 4.81 Stars:
Review:

Jordan was awesome. A true professional and an asset to the company. He explained everything, including prices up front. He was quick, but did a very thorough job. After he was done, he walked me through all of the repairs he made. Very satisfied with the service of your company. I will recommend this company to anyone.
Matt Sledgeski
A Response from: Harry

Thank you for sharing your experience with Jordan and Precision! We appreciate your kind words and your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We couldn't be happier with the service we received. Barry arrived within the time frame mentioned and was very professional, patient, and friendly. He explained exactly what he was doing and fixed our issue in 20 minutes. Would definitely recommend and use their services again. Thank you Barry!
Lisa Mead
A Response from: Harry

Thank you for choosing Precision for your garage door needs. We appreciate your comments and your business.

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Excellent service! One of the springs on my double garage door broke and I called four other repair businesses that offered emergency service, but none could come out that day. I then called Precision and they had a technician, Garry, out in a couple of hours. Garry was fantastic. He was worked quickly and replaced both springs and was finished within 40 minutes. He also answered some questions I had on maintenance. It's been three weeks now and I've intentionally delayed writing this review just in case anything went wrong, but nothing has. Thanks Garry for the excellent work you did.
Theodore Westermann
A Response from: Harry

Thank you for your kind words about Garry and Precision. We appreciate your comments, but especially your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent service & price. The Tech Mike C was excellent ! Very thorough, a definite credit to the company to have him as an employee. Very Knowledgable, quick work. Explained everything he did. Ensured the door was operating to my liking before signing the work ticket. Would Def Recommend this company to anyone looking for fast, prompt, courteous, knowledgeable service. The Spring they replaced was visably a much better quality than the previously replaced spring. Mike arrived within the time frame specified. Uniformed employee, company truck, etc. Called to let me know he was on the way to the home. The company also advised whom was coming to perform the work. Very impressive service ! Thanks for fast prompt repair to my door !
R.T
A Response from: Harry

Wow! You said all the things that we aim to portray in our service. Thank you for your feedback, but especially your business!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Our garage door opener had been broken for years. Finally the door itself failed and was stuck in a closed position. Selected "Precision" due to favorable reviews on HomeAdvisor. The inquiry was sent on a Saturday and had an almost immediate response by email and phone. Customer service was courteous and set up an appointment on the same day (Saturday). Our technician Brian was great. He responded within the appointment time, calling to give us a 30 minute notice. He quickly accessed the problem, answered all of our questions and provided a detailed estimate. In addition to providing the needed door repair (springs, center bearing and rollers) we opted to have a Liftmaster 8550 garage door opener installed. After the installation Brian demonstrated the operation of the opener and even entered the code for the opener at our request. The area was left clean. We could not be more pleased with the service provided and our new garage door opener!
Pamela & Craig
A Response from: Harry

Thank you! We appreciate your feedback about the service you received. I will share this with Brian.

Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

I just wanted to thank Berry and Jordan for catching a potential problem with my garage opener. I call to have the rubber seal on the bottom of my garage door replaced. Berry observed that my drive train was slack. He went check the drive train assembly and informed me that it needed to be replace. He did a very good job explaining the issue so I could understand the seriousness of the problem without over selling it. I appreciated his concern and asked him to replace the drive train assembly to avoid a future problem. Thank you Berry.
Glen White
A Response from: Harry

Thank you for taking the time to inform us of your experience. We love to hear from our customers. We thank you for your business!

Barry C Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Technicians:
Review:

Excellent technician! We would highly recommend.
Candace Collins-fortt
A Response from: Harry

We appreciate your business and your kind words. Thank you for choosing Precision!

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Great tech! Very professional and would recommend to anyone. Thanks for the help.
Joshua Papsan
A Response from: Harry

Our customers love Barry! Thank you for choosing Precision!

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

So glad I chose Precision. After reading reviews and having Barry come out earlier than expected (after he called of course) I am happy with the results. Barry took the time to explain why he chose the springs he recommended, (which were more expensive than i expected--Haley said the prices were 140-240--mine were 250...each) The springs were powder coated, rated for 85k cycles, and he put one original strength and one extra strength spring in -- based on his experience. He also found bearings going bad as well. I'm a DIY guy, and Barry explained the what and why's of everything he did. He also explained the maintenance I can do to help extend the life of the system. You guys are great!
Ken Bogert
A Response from: Harry

Our customers love Barry! He takes the time to explain, and make sure the customer is fully aware of what he is doing and why. We appreciate your comments and your business!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Awesome, awesome service, the serviceman Barry was polite, friendly, and knowledge. He explained what needed to be done and how it was going to be done. I was impressed with the way he finished the repair in a timely fashion. I also felt the for the parts and services rendered the price paid was fair. Overall I'm throughly satisfied with the repair and my wife doesn't have to worry about parking in the driveway any longer! Would definitely recommend you guys!!! Once again thanks!!!
Richard Henson
A Response from: Harry

Thank you for taking the time to review your experience with Precision. We appreciate your business!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Its not very often that I get to say I was very impressed with a repair contractor but I certainly was. Barry was right on time (called 30 minutes ahead to let us know he was on his way), he was very courteous, professional, knowledgeable and got the job done quickly and flawlessly. The garage door has never worked better! I think I can safely say this is the best service I have ever had from a contractor. $440 (including parts) was not exactly cheap to replace the springs on a double garage door (changed from single spring to double spring system and replaced bearing) but I think it was worth it to get the job done properly. Thanks!
Wayne Evans
A Response from: Harry

Our technicians work hard to ensure all of our customers are happy with their work. Thank you for your business.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

My family recently purchased 2 garage doors and one garage door opener, for the left garage door. We are thoroughly pleased. It's refreshing to witness the "quiet hum" of the doors opening and closing. Recently, we experienced difficulties opening and closing the left garage door. The door functions properly when using the control button on the wall inside the garage. However, the left door rarely functions properly when using the remote. Technician Brian diagnosed the malfunction quickly and resolved the issue. I would like to take this opportunity to applaud the efforts and professionalism of Brian. His rapid response and his ability to solve the problem speaks volumes for Brian and your organization.
Elisabeth Bracey
A Response from: Harry

Our technicians work hard to ensure all of our customers are happy with their work. Thank you for your business.

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Review:

Barry was great--explained everything that he needed to do and gave me cost. In and out within an hour. Will definitely recommend and use again if needed.
Amy Curran
A Response from: Harry

At Precision, we hope all of our customers are as happy as you are! Thank you for taking the time to write a review. We will share this with our technician.

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Garage door was slow to open and squeaky: Barry was prompt, polite, and efficient. He explained what he was going to do and then after completed explained to me again what he had done. He also made a suggestion to have a once-a-year service on the door just to be sure all was still well. In and out within half an hour!
Gail Golden
A Response from: Harry

We appreciate your business!

Barry C Service Provided:
Garage Door Repair
Product:
Rollers
Technicians:
Review:

The torsion spring on my garage door broke on a Sunday morning. I did some searching online and found Precision -- I was impressed that the majority of the reviews were positive, and that for every negative (1 star) review -- somebody had tried to respond to the person who complained. I called on Sunday and had an appointment set up for Monday morning. Barry called us about 25 minutes before he arrived to let us know he was on his way. He clearly explained the options to repair the door and how much everything would cost. He was polite, professional, and had the door working within an hour. He did not have the parts to fix the outside handle, but we expect that he will contact us within a day or two to get that fixed -- and in the meantime, at least the door works again!
Melissa Myers
A Response from: Harry

Thank you for your business and your comments!

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

As I left for work I found the garage door wouldn't open. I had used the garage door earlier that morning, but this time it would only open a couple inches then stopped. I called Precision based on a coworkers recommendation and was able to get a same day appointment. Even better, the technician arrived 30 minutes into my time slot and was exceptional both in professionalism and capability. Thank you for making an unexpected repair smooth and efficient!
DMS
A Response from: Harry

We appreciate your business!

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Garage door repair. Harry was the technician requested after reading the reviews. We were very pleased with Harry and he was a true professional. We would request him for any further problems and will recommend him to any of our co-workers. From the time of arrival to departure we felt like were treated at the 5-STAR Level. He is very much a GREAT asset to your company. He cleaned up as he went and it seemed like he was in constant motion. Very well trained in all aspects of the job. Thanks for your quick response. Martin (SEVERN)
Martin Shimer
A Response from: Harry

Thank you for your business and your comments.

Barry C Service Provided:
Garage Door Repair
Product:
Rollers
Technicians:
Review:

Found Precision via Home Advisor. Had 2 garage doors and 1 opener installed. Very pleased with the entire installation process. The technician was professional and proficient. I would not hesitate to recommend Precision to interested parties.
Elisabeth Bracey
A Response from: Harry

We appreciate your comments and your business. Thank you!

James Q Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Sales Representative:
Review:

Was charged $510 for a torsion spring replacement and center bearing. This was after supplying the $15 online coupon. Friend at work had same job done for under $200. You look on line on ask.com and they say same thing. Parts $30 each plus $65 labor. Not sure where the other $300 came from since he was only here 45 minutes to do the job.
Phillip Byle
A Response from: Harry

Please note that we only use high quality parts, not the type you can order online. We also have highly trained technicians to perform the work. Thank you for your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The advertising for Precision is one of the most professional I've seen. Beyond that, the technician, Barry, was a 10+, according to my husband. The spring in the door broke and it fell at 8:30 Friday night. It was back up and functional by 10:00 Saturday morning. Barry called first, was on-time, thorough and helpful. This was 5-star service all the way! The bios with the pics is definitely a plus.
Sonja Fisher
A Response from: Harry

Thanks for your comments! We love to hear from our customers. We appreciate your business.

Barry C Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Barry promptly arrived to service and then install a new opener. Due to the weather, he even came in on Sunday. He was professional, friendly, and completed the installation within 2 hours. I will call Precision again.
Kristi Bernstein
A Response from: Harry

We appreciate your business and your comments.

James Q Service Provided:
Garage Door Opener Install
Product:
Rollers
Sales Representative:
Review:

They completely the job quickly and professionally. Everything went perfectly.
Dan Sommer
A Response from: Harry

We appreciate your business! Thank you!

Barry C Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Garry was very professional and helpful with info on upkeep. I would recommend with out hesitation.
Bernard Renaud
A Response from: Harry

We look forward to serving you again. Thank you.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I'm upset that I had to pay a service call fee for you to replace the springs on my garage door. The springs had been replace and was still under warrant. This does not make any sense. I understand about paying for the labor for the installation of the springs but not for a services call for warrant work.
Lucy Cook
A Response from: Harry

Thank you for allowing us to work with you to resolve this issue.

Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Review:

Prompt, Reliable and Friendly. Excellent workmanship. If you need it done professionally this is the place. This is truly a customer service driven contractor.
Wayne Jubb
A Response from: Harry

We appreciate your business and your comments.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Gentleman arrived within window, called ahead. Gave estimate beforehand and garaged works great. Always wondered if reviews on site were accurate and I can tell you they are. Had a different company come out a month ago (because we have a home warranty which we found doesn't cover what was wrong) and prior company told us we need new door and everything else. Not true and we had excellent service. Didn't catch the service mans name but he did a great job.
Todd Gregory
A Response from: Charan

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Derrick from Precision Door Service was outstanding. Appt. was easy to make. my tech was outstanding and explain all of my options. The price for all services performed was good. I would definitely use Precision Door for any future garage door needs.
Marvin Denson
A Response from: Charan

Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.

Barry C Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Technicians:
Review:

I called your company and my door was fixed, but $528 dollars for 100 dollars in parts and 40 minutes of labor, never again.
Rodney Wellington
A Response from: Charan

We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. Thank you.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I was extremely happy with the service for my garage door. Both calls I made to your office were answered immediately by a very friendly receptionist. I easily got an appointment at a time that was convenient for me. The technician who came out to do the job (Mike C) was excellent and resolved the issue with my garage door in about 45 minutes. I was very happy with the work and will definitely use this company again for future work.
Jennifer Hughes
A Response from: Charan

We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

The way things should be. Tech called before coming and arrived early. He quickly assessed the repair, provided a cost quote, worked with available discounts, explained the work, completed the work and explained required preventive maintenance. Doors worked better than new when complete. Had one small issue that was quickly addressed and resolved. Would use them again.
Kevin Kutz
A Response from: Charan

We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.

Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
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