Garage Door Repair in Westminster, MD - Page 11

Ben T.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

At 7AM, in the middle of the winter holidays, we found ourselves unable to open the garage door due to a broken spring. Three and a half hours later, Mike C, the Precision Garage Door of Baltimore technician, was leaving satisfied customers after replacing springs and rollers (20 year old door with no prior replacements), having provided advice regarding proper preventive maintenance, and giving tips on how the homeowner could improve garage door opener operation. More than just restoring capability, door operation is significantly smoother and much quieter.

David Vickers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Starting with customer service, it was nice to deal with pleasant people seem to care and wanted to help. Mike C. was the technician and he was outstanding. Very professional and very courteous. Even though it was almost 9:30 at night he acted in a professional manner as if the day just started. Very thorough, explained everything that was needed to complete the job. A+++++++ Great company to deal with !!!! Will use again in the future.

Crisantito Valencia

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was excellent. However, there was definitely false advertising on the part of your company. When I chatted with your rep, I was told that the parts installed had a lifetime warrantly. However, when the technician finally arrived, after waiting most of the day, he stated that the parts were only warranteed for 3 years. If I did not already wasted an entire day waiting for your tech, I would have opted for another service company. As it is, I succumbed to not wasting another day and reluctantly took your service.

Harry Anuszewski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision has been there for our garage door service each time I have had a problem. The customer service department was fast and friendly in handling my concerns. The repair tech was on time, his name was Brian. He explained the problem and stated the work needed to put my opener back into operation. He left the area clean and tested the door operation to my total satisfaction. I give your company 5 stars for great service and good workmanship. I would definitely recommend your company to anyone who has garage door service needs. Thank you

Deb Thomas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike was great! Our garage door was hit while open causing it to come off of and bend the track. It was unstable and in danger of falling. Mike, (with my husband's help) was able to secure and fix the door!! Aside from one bent panel, the door runs better than it has in years!! We only need to replace one panel instead of the whole door. Very happy with his expertise and friendly manner. Will recommend Precision to anyone!

Betsey L

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike showed up as scheduled & was very nice & had our garage door all repaired & working in a half hour; very reasonable price too! Very pleased!

Lauren/anders Yanike

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you so much Mike C! He was patient, professional, kind, and fixed our door like new again. He came at the exact time he said he would - extremely understanding and reliable. We've already been recommending him and this company to our friends for future garage door needs. Extremely pleased!

Bob Adams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike the service tech called me to inform me he was on his way.. he was here between the hours they said they would be here. When Mike showed up he was here for about 30 minutes had my new garage door spring hooked up garage door running.Great company to do business with I appreciate your help you were here within 24 hours and my garage door is up and running.Great company to do business with. I appreciate all your help.Thanks Bob

Kelly

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Convenience method of making the appointment in the evening the same day our garage door broke. Very courteous and friendly representative and informative website with appointment reminder sent via email. Mike C was our technician who came on time and was very knowledgeable. Fixed my garage spring quickly and suggested how the garage door can be maintained. The technician was very personable and offered reasonably priced services. I’d recommend Precision for any garage door needs.

Eric Wujek

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike was very quick and good. I had a lot of questions and he answered them all for me. Fixed my door works great now. A++++

James Head

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

One day service, excellent support. Could not ask for more. Thanks

Tim Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Reading reviews at other sites (HomeAdvisor, Yelp, etc.) you'll find that most reviews will say that this company is prompt and that their service is at least adequate. However, you'll also note that almost all complaints are about their prices. From my personal experience, I'd say that those reviews are spot on. In my case, their service was prompt, adequate, and extremely expensive. In fairness, I didn't do my homework as I should have (it's what happens when you get in a hurry), so the prices may or may not have been in line with industry standards. All I can do is present what I paid and let the reader be the judge. So... they charged me $340 for two torsion springs. Research on the net suggests that torsion springs range from $40 to $80 a piece. A set of torsion cables cost me $100. Looking around the net, cables fall in the $10 to $20 range each. Labor and service fee was approximately $125 for about an hours worth of work. All in all I would say their markup on parts is pretty hefty. This seems especially so considering that the online prices I noted above also are marked up (Home Depot etc. also make some profit on their sale - they don't sell their springs at cost). In the end, I feel like I got a bit burnt on this business transaction. I guess it's the price you pay when you rush and don't do your homework. Will I do business with this company again? Probably not - or at least not until I do more research into what the industry standard (competitors) rates/prices are.

Maraina Ruppert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technicians were very knowledgeable and were able to fix our problem right away. As they were fixing it, they even educated us on the various components and ways to maintain a good garage. Great service!

Sara Sprouse

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The entire experience, from the visit of your sales rep, to the actual installation was extremely professional and expedient. The sales rep fully explained the choices and was able to schedule an appointment for the next day, which fit our calendar perfectly. The installer arrived precisely on time and was the model of courtesy and professionalism. Watching him work, it was obvious that he knew his craft as there was not a wasted motion in the entire process. He even went above and beyond by installing the electric safety eyes for the opener that had never been installed properly. Kudos to the entire Precision Door Service team. I will gladly recommend your services to any and all. Well Done.

Frank Sufczinski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great same-day service... technicians were helpful, fast and knowledgable worthy of a five star rating *****.

William Coburn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fine job. Offered excellent advice.

Elizabeth Cohill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great experience. Mike and Tim arrived and went right to work. Mike explained my options and costs in repairing our garage door. He also told me about annual maintenance I can do myself. They were very efficient, polite and courteous. I would definitely call Precision Doors again.

Mike Clevenger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike and Tim were great. Explained what they fixed and showed me how to maintain the door! Great service.

Don Rites

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike C came to my house when he said he would and completed the job in a timely manner. I liked being told who would be coming to my house and I could read a little bio on that person on the website. Thanks again and we will use your company again.

William + barbara Anderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Serviceman did a very good job in a little amount of time. He also inspected both doors and gave me information about regular maintenance. I would use your company again if needed.

Kenneth Dallwig

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision in an emergency situation as the spring on the existing door had broken. They were able to schedule Mike to come out the next morning. Although he was not able to service the existing system he installed a new replacement spring system in about an hour. He lubricated all the moving parts. The quality of the new system is excellent and is covered by a 5 year warranty. Good work Mike!

James Ball

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used Precision twice prior at my former location so naturally it was an easy decision to call again for service yesterday at my new home to replace broken spring. While cost is always an issue with any outfit, I am confident in the service I get through Precision so don't mind paying a premium. Plus I called yesterday morning and the technician was out by 2:30 pm. and the door was operable in about 10 mins. Thanks again for competent work.

Robert Campbell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike arrived exactly when he said he would and diagnosed the problem correctly in under a minute. He had the replacement gear needed for the repair with him and fixed it quickly, after telling me exactly how much it was going to cost. He also reviewed routine maintenance with me (as he was doing it) so I could do it in the future. Overall much better than I expected, and I'll be using Precision in the future.

Joe Salem

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike C showed up on time, diagnosed the problem quickly, and gave me an accurate quote on the repairs from the start. He not only made the repairs, he made adjustments to the door and educated me on how and what to do to maintain the door. I would highly recommend Precision whether it is for a repair or a whole new door. Thanks Mike!!!

Sam Grese

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike C was our technician and he replace the springs on a large garage door. He explained the cost prior to installation and went the extra mile by tuning the other parts of the door to make it work perfectly. We appreciate Mike

Cindy Benton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is the second time I have had a garage door opener problem and this company was the best out there. They were professional, courteous and when they were running a few minutes late they called to give me the option of waiting or rescheduling.

Herold Lessner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Efficient, timely, courteous, knowledgeable, prepared. I give Mike C five stars.

Pam Harris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am extremely disappointed what occurred. When I called to make the appointment, I told them what type of door opener we had (Genie) and I was told they will work on that type. When the employee arrived, he said they did not work on that type. We still had to pay the service fee. I want my money refunded since I told them what type we had ahead of time.

Kathy Phelps

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hi, we received very professional service, from the first phone call to make the appointment, to the Technician, Mike C. Mike C. was prompt, courteous and very knowledgeable. He explained the work and answered every question thoroughly. Would recommend this company and Technician highly based upon our experience.

Cheryl Farkas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very reliable service and technicians.