Garage Door Repair in Baltimore Metro Area - Page 38

R.b Diffenderffer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision scheduled a visit to my house to look at my request to update my garage door contols within 12 hours! The individual who arrived, Joshua, was very friendly and got right to work solving my upgrade issue and providing excellent service. He kept me apprised of all he was doing step by step, and gave me great comfort as a professional doing his job. I would highly recommend both he and Precision.

Michael Devinne

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fantastic technician: friendly, knowledgeable, a pleasure to talk to.

Milton Lanier

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was a pleasure having Tavon Flowers as our technician. He was very knowledgeable about our garage doors. He was very professional and very courteous. He took the time to fully explain our options. We are really satisfied with the work that he performed.

Paul Berman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you. Bobby was very professional, personable, and knowledgeable. He was on time, carefully explained the problem, and offered a number of options to repair my 50+ year-old original garage door. I will not hesitate to use them again.

Linda Rothwell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Exceptional service for repairing the garage door. Even more exceptional was the young man who corrected all the garage door problems. Thank you, thank you, thank you!

Myrna P.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jamal was professional and very courteous. He explained the problem to us in detail and did not put any pressure which I appreciate.

Michael Grossarth

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jay did a great job!

Chris Papa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service call today. Had garage door work done a couple of years ago and needed a quick tune up. Jay C was great and fixed our problem.

Lauren Redd

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I didn’t use this company, as i felt the tech was extremely dishonest with his pricing. I called with the intention of moving forward with a new motor install. When the tech arrived i was in the process of having junk removal and apologized to him for having to go back and forth. He said he understood and said the inspection would take a while so it was no rush. Once i was done with the junk removal he explained the issues with my garage motor. I said ya it’s old in agreement with him. He went on and said everything needs replacement and quoted me , I asked if he made those number up or were they company generated; his reply was the iPad and calculator gives me the numbers. I told him that his estimate didn’t sound right as I’ve done this in the past with a whole new system. He says well that’s as good as he can do. And offered a 5% discount laughable, what’s even more funny was the new motor wasn’t top of the line it was a base model liftmaster at $900 he tried to upsell me by saying that it’s a “pro” install and year warranty Absolutely not! He was very rude and condescending, he continued to ramble on and on about home depot and Loews motors being “DIY” and not professional and will fail in a year or two! Sir you just tried to sell me a shitty motor $109 motor for $900 have a good damn day…maybe try more competitive pricing. Most women are not as dumb as they pretend to be. Do better!

Barbara Mcdonald

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby was the technician who came to my home on 11/30/23. He was extremely thorough with his explanation of what he felt was needed to maintain proper function of my garage door. He explained the costs involved and methods of payments they accept. If you have any garage door concerns I would recommend this company and request this technician. Great Job !!

Zelda Holmes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

All of my needs were met. The technician was very knowledgeable, pleasant, courteous, easy to work with and cared about my concerns. Thank you Bobby!!!!! You were great From Zelda

James Ralls

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby was on time, professional and very thorough. Made existing door open like new and easy to lift as low head space made door opener impossible to install. Now don’t have to leave garage door open because it was so hard to lift. Thank you Precision Doors

Jon Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scheduling was incredibly efficient and service was impeccable. I was able to get a same-day appointment and my technician, Jay C., reached out to let me know he was actually available before the agreed upon window (even better)! Jay was professional, made sure I clearly understood all of the work he was doing, and shared pricing before any work was done. He tested the system, identified the issued, and installed a replacement keypad in about 30 min. Great first-time service experience!

William Koras

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The scheduling process was easy and efficient. Tito was amazing. He was knowledgeable, professional, friendly, courteous, did a great job explaining the problem and fixed it in a timely manner. Overall is was great ecperience

Tiffany Fountain

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Incredible company! Called with broken garage door in need of repair and was offered same day service! The operator that answered was so kind and informative. The technician, Jay, was beyond courteous, knowledgeable, patient, understanding and one of the most professional individuals I have ever met. I would 100% recommend this business to anyone and everyone! Thank you so much!

Donald Cassell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Recommended by our son. Great job,fast service, arrived morning of the same day we called.

Susan & william Maseth

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito was outstanding in every way. He was knowledgeable, professional and performed the installation of new garage openers beautifully. Tito represents your company well.

Ed Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Solid work by Chris and assistant. I called Precision a week ago to get a reliable fix for a broken torsion spring on our two car 9' garage doors. Doors and whole opening system is in very good shape and has been functioning fine except for the broken spring. I immediately expressed intent to have springs on both doors replaced since they were the same age at 20+ years old. This was not an emergency/urgent fix. The work was done quickly and has been working well since. Not fully rating 5 stars is mainly based on my own consumer preference for service firms highly focused on customer's clearly defined needs and customer's best interest. I worked for 30+ years for a public utility due to my value for work serving the needs of community/citizens, and learned quality management techniques on how to best meet customer requirements. In retirement, I work in retail at a home improvement company, so I understand the material and labor costs of such work and also know first-hand the pressure to up-sell goods & services to consumers. That is why I appreciate even more a sales/svc approach which quickly focuses on the consumers best interest - meets requirements and is cost conscious for the buyer. The approach by Precision is common/typical; to recommend good-better-best scopes of work starting at the "best" high end. Especially as a senior citizen, my focus was not on a fix well over $1700 for each door to include new track rollers and other parts to make systems quieter (which is not too important to me on a detached garage away from house) and to last for a long time. It took a little insistence on my part to focus the scope-of-work to directly address my needs even though completely understanding more extensive new parts would create less ongoing wear. I did accept a fix on each door beyond the mere replacement of each door's spring; work including some bearing parts. My advice to Precision is to focus on required work to satisfactorily fix the problem while presenting more extensive options if customer expresses interest in a quieter, long lasting solution. That may be a less effective approach for a company's sales, but it is the customer-centric approach which earns customer loyalty and more word-of-mouth praise/referrals. Also about pricing, the cost for the second door was simply stated as the same cost as the broken one; no discount/consideration communicated for Precision already being mobilzed and getting that additional work. A senior citizen discount was not clearly applied as my age was not known before price of options were discussed. All that said, the technicians were knowledgeable and work was done well.

Reese & Alicia

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

From the first call with Jill to the final installment with Jay everything was handled in the most respectful and professional way. Our garage door would not open. Our regular garage door service company could not come for 24 hrs or so. I remember seeing precision ad on tv. I called and a service rep Jay was there in less than 3 hrs. Jay was kind, respectful, efficient, professional and personable. A great experience for us. Highly recommend this company. Reese and Alicia

Mitchell Titus

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito worked fast, was knowledgeable, friendly and efficient. We will call Precision for our garage door needs in the future.

Donna Sako

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Trto was very helpful and did excellent work. Very happy with this skill. He was kind , friendly, and explained things in detail as well.

Ed Anyanwu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your technicians were very knowledgeable, courteous and professional.

Debbie Kenvin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The guy who came out was very professional but my keypad still doesn’t work. Very frustrating

Bernice

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Titto was my service agent. He was courteous and knowledgeable. He did a great job explaining what was wrong with my system then reviewing the options available to me. Titto was even helpful with questions about cost. He performed the repairs quickly, instructed me on the use of my new unit then proceeded to assisted with programing the new opener to my car. It was a stress free experience, except for the cost. But, every effort was made to make that as simple as possible also.

James Kearney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I welcome this opportunity to sing the praises of your tech Jay. He immediately diagnosed the problem with our garage door. Explained the issue and what would be necessary to correct the problem. Moreover he was great to talk to while he expertly fixed the door. I hope you realize what a gem of an employee you have! I have always felt valued as a customer when relying on your techs to keep my door operating. Regards, James P. Kearney

Mayra Zelidon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

excellent job the most important thing they come over on the same day I call really happy with the job the technician Tito was so nice and professional explain everything with details I highly recommend this company.

CM

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Craig was amazing! He troubleshooted with patience and resolved our rather complex problem. CM

Ramsey Landeros

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door was highly recommended by neighbors here in Chatam in Baltimore. Mr. Craig A. Taylor was very professional and very efficient. Mr. Taylor called ahead of time and was here promptly, with an excellent quick response. He explained every step of the process and was very clear and professional. Expectations were met and the problem was solved.

Ron Richter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito did a great job!!!

Ikenna Nneji

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician who came was very rude He tried to make me pay a service call fee and then when I refused to do so, he went ahead and pasted his sticker on a spot I didn’t approve. I asked him to please move it to another spot and he responded to me by saying “ we don’t play games” and I am here wondering what he means by that when I simply asked him to place his sticker on a more preferable spot.