Garage Door Repair in Baltimore Metro Area - Page 37

William Koras

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The scheduling process was easy and efficient. Tito was amazing. He was knowledgeable, professional, friendly, courteous, did a great job explaining the problem and fixed it in a timely manner. Overall is was great ecperience

Tiffany Fountain

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Incredible company! Called with broken garage door in need of repair and was offered same day service! The operator that answered was so kind and informative. The technician, Jay, was beyond courteous, knowledgeable, patient, understanding and one of the most professional individuals I have ever met. I would 100% recommend this business to anyone and everyone! Thank you so much!

Donald Cassell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Recommended by our son. Great job,fast service, arrived morning of the same day we called.

Susan & william Maseth

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito was outstanding in every way. He was knowledgeable, professional and performed the installation of new garage openers beautifully. Tito represents your company well.

Ed Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Solid work by Chris and assistant. I called Precision a week ago to get a reliable fix for a broken torsion spring on our two car 9' garage doors. Doors and whole opening system is in very good shape and has been functioning fine except for the broken spring. I immediately expressed intent to have springs on both doors replaced since they were the same age at 20+ years old. This was not an emergency/urgent fix. The work was done quickly and has been working well since. Not fully rating 5 stars is mainly based on my own consumer preference for service firms highly focused on customer's clearly defined needs and customer's best interest. I worked for 30+ years for a public utility due to my value for work serving the needs of community/citizens, and learned quality management techniques on how to best meet customer requirements. In retirement, I work in retail at a home improvement company, so I understand the material and labor costs of such work and also know first-hand the pressure to up-sell goods & services to consumers. That is why I appreciate even more a sales/svc approach which quickly focuses on the consumers best interest - meets requirements and is cost conscious for the buyer. The approach by Precision is common/typical; to recommend good-better-best scopes of work starting at the "best" high end. Especially as a senior citizen, my focus was not on a fix well over $1700 for each door to include new track rollers and other parts to make systems quieter (which is not too important to me on a detached garage away from house) and to last for a long time. It took a little insistence on my part to focus the scope-of-work to directly address my needs even though completely understanding more extensive new parts would create less ongoing wear. I did accept a fix on each door beyond the mere replacement of each door's spring; work including some bearing parts. My advice to Precision is to focus on required work to satisfactorily fix the problem while presenting more extensive options if customer expresses interest in a quieter, long lasting solution. That may be a less effective approach for a company's sales, but it is the customer-centric approach which earns customer loyalty and more word-of-mouth praise/referrals. Also about pricing, the cost for the second door was simply stated as the same cost as the broken one; no discount/consideration communicated for Precision already being mobilzed and getting that additional work. A senior citizen discount was not clearly applied as my age was not known before price of options were discussed. All that said, the technicians were knowledgeable and work was done well.

Reese & Alicia

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

From the first call with Jill to the final installment with Jay everything was handled in the most respectful and professional way. Our garage door would not open. Our regular garage door service company could not come for 24 hrs or so. I remember seeing precision ad on tv. I called and a service rep Jay was there in less than 3 hrs. Jay was kind, respectful, efficient, professional and personable. A great experience for us. Highly recommend this company. Reese and Alicia

Mitchell Titus

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito worked fast, was knowledgeable, friendly and efficient. We will call Precision for our garage door needs in the future.

Donna Sako

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Trto was very helpful and did excellent work. Very happy with this skill. He was kind , friendly, and explained things in detail as well.

Ed Anyanwu

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your technicians were very knowledgeable, courteous and professional.

Debbie Kenvin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The guy who came out was very professional but my keypad still doesn’t work. Very frustrating

Bernice

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Titto was my service agent. He was courteous and knowledgeable. He did a great job explaining what was wrong with my system then reviewing the options available to me. Titto was even helpful with questions about cost. He performed the repairs quickly, instructed me on the use of my new unit then proceeded to assisted with programing the new opener to my car. It was a stress free experience, except for the cost. But, every effort was made to make that as simple as possible also.

James Kearney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I welcome this opportunity to sing the praises of your tech Jay. He immediately diagnosed the problem with our garage door. Explained the issue and what would be necessary to correct the problem. Moreover he was great to talk to while he expertly fixed the door. I hope you realize what a gem of an employee you have! I have always felt valued as a customer when relying on your techs to keep my door operating. Regards, James P. Kearney

Mayra Zelidon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

excellent job the most important thing they come over on the same day I call really happy with the job the technician Tito was so nice and professional explain everything with details I highly recommend this company.

CM

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Craig was amazing! He troubleshooted with patience and resolved our rather complex problem. CM

Ramsey Landeros

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door was highly recommended by neighbors here in Chatam in Baltimore. Mr. Craig A. Taylor was very professional and very efficient. Mr. Taylor called ahead of time and was here promptly, with an excellent quick response. He explained every step of the process and was very clear and professional. Expectations were met and the problem was solved.

Ron Richter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito did a great job!!!

Ikenna Nneji

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician who came was very rude He tried to make me pay a service call fee and then when I refused to do so, he went ahead and pasted his sticker on a spot I didn’t approve. I asked him to please move it to another spot and he responded to me by saying “ we don’t play games” and I am here wondering what he means by that when I simply asked him to place his sticker on a more preferable spot.

Bob

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called at about 7:15 PM and Precision arrived the next morning. Wow! Tyler fixed the problem plus reviewed both doors and finished within 2 hours. Great job.

Lisa Carnes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby was absolutely wonderful. He was professional and personable. He answered all of my questions and gave me several options regarding our garage door situation. Afterwards, he reviewed the new equipment with me thoroughly. Bobby represents your company in an exemplary way. I highly recommend using Precision Door Service! Thank you.

James Roberts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was faced with a serious problem. Scheduled to go out of town and could not open my garage door, spring broke. I needed to get it repaired ASAP. Called Precision Garage Door and explained my situation. They were able to get a technician to my house within 2 hours. The technician, Chris, thoroughly explained what I needed to have done and was able get it repaired in a timely manner. Grateful to Chris and Precision Garage Door for taking care of a major problem I was faced with.

Susan Simon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was a most pleasant experience, Tavon Flowers took the time to fully explain my options and he didn’t pressure me but because of his professional explanation, I opted for the higher option to replace everything so that now by garage door is opening perfectly. I am completely satisfied.

Max Guo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jay C. came on time. He is amazing! He clearly explained what he planed to do at the beginning. He first checked remotes which turned out not to be repairable. Then he explained what could be the right solutions, giving us various options. He was really professional, and gave very clear explanations. The new opener is much quieter than the old. This seems just what we need. Jay is fantastic!

MJP

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tyler showed up on time and was pleasant and competent at figuring out the problem and explaining the options. I went for 'fix everything that needs fixing' rather than the band-aid. He was finished in 2 1/2 hours and the door now works perfectly.

Slade

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito is a complete pro! His knowledge and experience were very helpful in determining the best, complete solution for my situation. No one likes dropping funds on unexpected repairs, but Tito's work and consultation left me feeling that the job was done thoroughly and correctly.

Jerry Diblasio

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast service

James Dietsch

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Commercials advertised great service

Mark W.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When my 18-year-old garage door wouldn't open yesterday morning I needed to get it fixed quickly, but my first 3 attempts to get same-day service didn't pan out. Luckily my internet search led me to Precision Garage Door with it's impressive website and credentials. A quick phone call got me on their schedule for that very afternoon. Technicians Chris and Camilla called me on their way to my house and arrived right on time, looking just as professional as their company vehicle, which I was happy to find was fully stocked with parts. Their inspection confirmed a broken spring and a number of tired old moving parts that had caused enough stress on the spring to lead to it's failure. Chris and Camilla were both pleasant and congenial, and made sure I understood what needed to be done. I approved their estimate and amazingly they had everything fixed and working like brand new in about 2 hours. I heartily recommend Precision Garage Door and Technicians Chris and Camilla, who collectively made my day.

Fred Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Overall good experience. I called one morning just for information and by the end of the day I had my new opener installed. Checked that project off my to do list. The tech, Tito was great. He was doing lifting that really needed two people. By the time he was done and pulling out you would have never known that he was there. Left the garage straight and clean.

Dan _

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our door would not stay open when the power was out. Tito took a quick look and instantly knew that the previous installer had used the wrong springs. He made the change and it works perfectly now. Unbelievably quick repair with great customer service.

Kimberly Powell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I wish I could give 10 stars. Tayvon was the most respectful person I’ve met in a very long time. He explained & looked over my entire garage doors. He wasn’t pushy on making me get the service but told me what I needed. What I liked was you had a choice of the best, better or good. When I’m ready to get my garage upgraded, Tayvon is who I’m going to request.