Garage Door Repair in Baltimore Metro Area - Page 36

Robert Goldstein

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was bery pleased to get an appointment so quickly and the service technician arrived promptly after a heads up call that he was on his way. Once he arrived he tried to upsell me parts that I didn't need. I told him I thought the springs might be under warranty and he said that they switched to a new system and he didn't have access to previous service history on his tablet. I told him to proceed as the work needed to be done but the warranty issue was still bothering me. I keep track of my expenses with Quicken and I was able to see that the previous service 4 1/2 years earlier was for 2 springs (plus other items) and that there was a 5 year warranty. After he completed the work I shared this additional info with him and he was now able to look up that same hsitory on his tablet. He called the office and they confirmed the work was under warranty and he removed the cost of one spring from the bill. After he left I gave this more thought and it seemed to me that since I had previously bought 2 springs, that were both under warranty, and I was encouraged to replace both springs, even though only one was broken, as he said that was standard practice and the other was likely to fail soon, that I shouldn't have to pay for either of the new springs. I called the office the next morning and the billing department agreed and I was credited for the second spring as well. So I never ended up having to pay $618 for 2 new springs, but it took persistence on my part to get both the technician and the office to take the necessary action.

Paul Herndon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service.... Our technician, Jamal Crosby did a great job... surveyed the damaged, described what was needed... Parts were on hand, and work was completed promptly.. Can't say enough about our technician, Jamal... he was knowledgeable, courteous, friendly, called us to let us know he was en-route, and his demeanor puts the customer at ease..

Carlos Jimenez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris is very polite and efficient. Tested everything and made recommendations. I appreciate straightforward people.

Helen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Elijah did a great job. He arrived on time, was professional and pleasant, and quick to fix the garage door opener. He also took the time to explain the problem. I was 100% satisfied with his service. Helen

Mike Zgorski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was very knowledgeable and professional!

Jacob B.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician Chris did a great job explaining what was causing the issues and walking me through my options for repair. As he was putting in the new motor and rail system, he talked about the overall work, things to be aware of, etc. and was extremely professional and friendly the entire time. He did the job faster than I would have expected. I would definitely recommend Precision Garage Door!

Erin Redmond

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door service was superb. The Precision Team, led by Chris, came to our rescue fixing a garage door which had been poorly "fixed" by another company the day before. Precision team members came in, quickly assessed the problem, providing an estimate, and finished the work on time and on estimate. Above all, the Precision Team was professional and courteous. Precision is simply "Precision" in all that they do!

Andre Devon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Technician Mr. Flowers arrived on time, was very knowledgeable, listened to my concerns and performed quality work. Thanks for your service!

Shannon O'Neill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I happened to luck into finding Precision Garage Door Service and boy it was GREAT luck. The service technician, Tito, was knowledgeable, courteous and professional. He performed the 25 point inspection on both garage doors and fixed the issues with the door I hit with my car. Both doors are running better than when installed! Thank you Tito!

Homay Farzad

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

boby was great. very knowledgable and efficient.

John Waclawsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wow! Friendly, super fast and responsive to my binding garage oor problem. They have experienced technicians and all the parts with them and not only fixed by problem quickly but provided a heaver duty bracket solution so that it will never happen again. I am very very pleased!

Emma Staup

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Easy to set up an appointment online. Quick response with narrower arrival time. Bobby was professional and courteous. He called before arriving, and our garage door is working!

John Dahlgreen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Derrick was on time, called ahead to tell us he was on the way. Boy, are we glad we called Precision Door! Derrick was great. He knew what the problem was and how to fix it! He worked hard. The cost was reasonable. It was a wonderful blessing to find a person who was competent and pleasant to deal with. We will recommend Precision to everyone! Thank you Derrick and Precision Door! John Dahlgreen

Eric Mcclain

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called them based on a recommendation from Genie brand garage doors because my opener lights went out. When they arrived, they said they couldn't fix the lights and offered to replace the motor for $899. When I declined, they offered to service the door for $250. I explained that I didn't call for that reason, but they kept pushing, asking how much I could spend, and offering to break the cost into payments. They even mentioned lowering the price if they called their manager, but they wanted to know how much I was willing to spend. Prior to them leaving, I searched for my replacement motor, which was $199, and a brand new unit for $300; when I advised of the cost, he said that I had to include labor. I said $700 for labor!? When I declined and said I would call back if I wanted the service, they unexpectedly handed me a $60 bill for the visit. This behavior was only from the main technician, Chris, who seemed focused on getting as much money from me as possible. I would not recommend their service again.

Sara Martin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Recommended by a neighbor. Came out within 2 hours. Jay was extremely polite, informative and professional. Quick repair and great recommendations

Mike B.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Craig and his team did a great job fixing our 12’ garage door that had a cable issue. He even went above and beyond by installing a new controller board in our broken door opener motor that I had ordered sometime ago. Five stars.

Bernadette Burrell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5 Star service from Mr. Bowman to replace a backup battery. Thank you Precision for your quick response.

Chuck Klimek

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby did a fantastic job on our garage doors. He did a regular 2 year maintenance procedure and replaced the batteries in the garage door openers. Thank you Bob!

Bipin Shah

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Nice job completed on time,Tech was knowledgeable & explain nicely. New keypad was install very quickly.

Jennifer Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service from Tito, thank you!

Brian Hamilton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Super easy to schedule an appointment, arrived early after confirming, Saturday appointment at no extra charge - repaired within an hour after arrival. Perfect.

Susanne Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used Precision Garage services for my other home and I am happy with the work that was done.

Gretchen Nettle

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tavon did a great job diagnosing and fixing our issue. Would use them again!

Chris Lenart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris from Precision came to our home today to look at our garage door. He was professional, polite and was able to diagnose the problem immediately. He is definitely an asset to your company and we are so happy with the outcome! Thank you, Chris and Terry Lenart

Erna Fedarcyk

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wonderful service. The tech showed up as scheduled and called when on his way with an estimated arrival time. The tech was very friendly and professional. Will definitely call again when needed.

John Singer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jay came and installed a new garage door opener and changed springs. He was very pleasant, efficient and did I great job.

Ron Duty

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Was very happy with Derrick. Very professional, explained every in detail before starting.

VIVIAN MANEKIN

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby was great! He explained everything before the job and then executed it well. Very personable guy. Thanks, Vivian Manekin

Bruce Robertson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I needed fast and professional service for our garage door situation. Your Company was able to provide all services needed the very next morning of our call.

Allen Flora

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent staff, very thorough. Very pleasant and explained everything.