Garage Door Repair in Baltimore Metro Area - Page 36

Roberta Bjorklund

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our 35-YO garage door needed spring replacements. My husband was able to call, on Sunday (!), to arrange an appointment for Monday morning. Jay came on time, took a look at the door and made several suggestions of possible additional repairs/replacements due to the age of the door and its components. Since we've only had the springs replaced since the door was initially installed, I took Jay up on the most logical suggestion for this visit. BTW--Jay did not pressure me to make any decision or commitment. I appreciated the way he explained things to me. "If I talked to my mom, I would say..." Kudos to Jay for a job well done!

Nancy Auclair

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Everyone from the person who took my call on a Sunday morning to Elijah who arrived on time and efficiently repaired our door were wonderful. Thank you.

Virginia Williams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron Cross, the technician, was fabulous and performed the garage door solutions quickly and was extremely professional. I was so pleased with Precision Garage Door services and would highly recommend them to anyone!

Eric A

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision Garage Door because they had done work for me before. Cody, the technician who was sent was professional, knowledgeable, efficient, and meticulous. His recommendations were well reasoned and articulate, he completed the required work quickly, and his attention to detail was second to none. He left a behind a cleaner garage than what he found, and a very satisfied customer. As a second time customer, I was delighted to have such excellent service again. Should i require any more garage door work, these folks will be my go-to vendor.

Lori Riechl

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We used Precision Garage Door Service for our initial installation 7 years ago and then again for a recent repair. The technician was courteous, professional, and on time. I called for an appointment on a Monday evening and service occurred the next day at noon. We were appreciative of this!

Dean E

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Not happy at all with how the service went this time. We called because our door was making a popping sound as it opened. Technician said that the cause was the spring was broken and needed to be replaced. During the process of replacing the spring, our wall was damaged. The technician just didn’t seem to take care, also dropping the door multiple times, allowing the door to slam to the floor with force. This just wasn’t necessary. The final straw was how an attempt was made to “upsell” this service visit and replace parts that were well within the service life. The warranty on the spring was also dependent on us doing additional work at additional considerable cost, which seems very disingenuous and a shady practice.

Patrick Kauffman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito was great! He explained everything in detail and was quick and efficient.

Darlyne

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rude. Not helpful or professional

Bill Zambiasi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tyler was very prompt, very courteous, professional, and very knowledgeable. He arrived, on time and the work completed in the time he specified. This is the second time that we have used your service and will do so again if needed. Thank you.

Linda Warren

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Showed up within hours of going online to set up appointment. Tito had everything he needed on the truck (no hassle of waiting for parts).My door is now in tip top shape. Guy knows his stuff! Very happy with my good as new door. I also thought the pricing was reasonable for the amount of work and the results achieved

Jeff Dougherty

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Austin did a great job! Our garage door opens and closes more quietly and steadily than it ever has! He laid out the options available, with detail of what was included in each. Professional job and service! I highly recommend Precision!

Yvonne Speesler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cody was very informative and he repaired our door quick & efficient. Was happy with the service!

Jay Feinberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I wanted to replace my two noisy garage door openers with quieter belt-drive models. Cody came out to my house on time and explained the options. He was able to replace the two openers on the same visit. He was very friendly, knowledgeable, and helpful. He did an excellent job with the installation and thoroughly cleaned up when he was done and took the old parts with him. In addition, Precision offers 7-days a week emergency service.

Chris Ramsburg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cody was probably the best I could have asked for in a repair situation. He was quick, knowledgeable, gave suggestions and kept me in the know the entire time. I live in a small neighborhood and two of our doors have already gone, I’ll be recommending Cody to everyone.

Eton Yellin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I want to hugely THANK Precision and especially your technician Tito! My garage door was suddenly and mysteriously refusing to close. Based on a recommendation I had previously read on my community's Facebook page, I called Precision. Tito arrived the next day and very quickly diagnosed the problem. He was very professional throughout, and patiently explained why the garage door was no longer opening/closing properly and how and why what he did would immediately fix the problem. In addition, after the door was repaired and working properly again, Tito gave me a tutorial on how to properly maintain the door going forward, which I needed and am truly grateful for since this is my first garage. Not 5 stars for Tito and Precision, but 100 stars! I recommend Precision and Tito without hesitation to anyone who needs help with their garage door!

Pam Ranberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called for a repair on my Garage door which was installed 5 yrs ago by your company. The male agent that called me regarding my appointment was impatient and extremely rude. I canceled my appointment and won't be using your company in the future. Do better!

Sue Mitchell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had an issue with the keypad on my garage door opener. I called Precision and had the pleasure of having Tyler come to my house. He was knowledgeable, professional and very pleasant to talk to. He examined every hinge and joint to ensure nothing was missed. I appreciated his thoroughness and his positive and friendly demeanor.

JENNIFER TAYLOR

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tavon provided prompt, excellent customer service and work on our garage door after the spring broke. He walked me through his service proposal and I felt very confident with his recommendations. It was so convenient to book an online appointment before their office opened and have a technician come out within 15 minutes of the start of the appointment window. Great communication with Tavon via phone as well as automated email and text when he was within 5 minutes of our home.

Cathy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Came when they said and young man that did service was extremely good and respectful!????

Will Buckingham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision because they are professional and reliable. Our technician, Tito was very helpful during the process. His customer service was outstanding.

James Murtaugh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito was excellent in all phases of the installation of new opener

Lydia Frazier-Pippen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cody was scheduled to arrive at my house later today but was able to come earlier! He was very professional, explained clearly the different garage door openers that were offered and advised me what I needed. The job was completed in an hour, explained how everything worked and was very cordial! I would highly recommend your company for any garage door issues! Excellent service!

Paula Shippee

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was for a garage door repair. It wasn't an emergency but they came out the same day I called. And the technician even arrived earlier than the scheduled time. Tavon was professional, knowledgeable, personable and addressed the issue. Would definitely recommend them and will use them again for any garage door and opener needs.

Dustin Moody

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scheduling was a breeze, and they had quick service. The technician was very polite and professional. Did quick work, and was very skilled. Tito is definitely a 5 star guy. Only reason not 5 stars is the cost was a bit high, but that's not his fault. He made sure my garage door is operating almost like new.

Robert Goldstein

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was bery pleased to get an appointment so quickly and the service technician arrived promptly after a heads up call that he was on his way. Once he arrived he tried to upsell me parts that I didn't need. I told him I thought the springs might be under warranty and he said that they switched to a new system and he didn't have access to previous service history on his tablet. I told him to proceed as the work needed to be done but the warranty issue was still bothering me. I keep track of my expenses with Quicken and I was able to see that the previous service 4 1/2 years earlier was for 2 springs (plus other items) and that there was a 5 year warranty. After he completed the work I shared this additional info with him and he was now able to look up that same hsitory on his tablet. He called the office and they confirmed the work was under warranty and he removed the cost of one spring from the bill. After he left I gave this more thought and it seemed to me that since I had previously bought 2 springs, that were both under warranty, and I was encouraged to replace both springs, even though only one was broken, as he said that was standard practice and the other was likely to fail soon, that I shouldn't have to pay for either of the new springs. I called the office the next morning and the billing department agreed and I was credited for the second spring as well. So I never ended up having to pay $618 for 2 new springs, but it took persistence on my part to get both the technician and the office to take the necessary action.

Paul Herndon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service.... Our technician, Jamal Crosby did a great job... surveyed the damaged, described what was needed... Parts were on hand, and work was completed promptly.. Can't say enough about our technician, Jamal... he was knowledgeable, courteous, friendly, called us to let us know he was en-route, and his demeanor puts the customer at ease..

Carlos Jimenez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chris is very polite and efficient. Tested everything and made recommendations. I appreciate straightforward people.

Helen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Elijah did a great job. He arrived on time, was professional and pleasant, and quick to fix the garage door opener. He also took the time to explain the problem. I was 100% satisfied with his service. Helen

Mike Zgorski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was very knowledgeable and professional!

Jacob B.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician Chris did a great job explaining what was causing the issues and walking me through my options for repair. As he was putting in the new motor and rail system, he talked about the overall work, things to be aware of, etc. and was extremely professional and friendly the entire time. He did the job faster than I would have expected. I would definitely recommend Precision Garage Door!