Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 2094 reviews, averaging 4.85 Stars:
Owings Mills, MD
Marriottsville, MD
My original complaint was I had a broken spring on my one car garage door. I previously had the same issue 10 years ago for the repair price of $250 which seemed fair. This time around the technician Charles told me I needed not only the spring but end bearings and new cables. The price for this repair shot up to $735. He then tried to sell me 10 sealed nylon rollers for$20 a piece. When I declined he offered to knock off $75. i still declined. i agreed to the spring, bearings & cable because I was leaving that day on vacation & needed to get it fixed before I left. The work took them less than an hour. Charles the tech then attempted to open & close the door but the motor only buzzed and did not move the door. Charles then said I needed a new motor which by this time I was pretty sure this guy was a scammer so I declined and signed off on his spring work happy to get them out of my garage. 5 minutes after they left I removed the belt from the motor & tested it where it worked perfectly. The only problem had been the door carrier had gotten jammed on a bolt when the spring broke. Pretty sure a honest garage door technician would know how to troubleshoot this in 2 minutes. This company appears to try to sell you a bunch of things you don't need and charge you 3 times the price. I will not use these guys ever again.
- Michael Mchale
Product:
White Marsh, MD
Chris was completely professional and knowledgeable and informed me about what needed to be done. He completed the work in little time. I highly recommend Chris and the business for anyone needing garage door repair or replacement.
- Jerry-daryl Fletcher
Product:
Owings Mills, MD
Service scheduling is easy and reasonably prompt. Technicians arrive when scheduled. They are professional, thorough, courteous and friendly and knowledgeable.
- Morris Segall
Product:
Westminster, MD
For once...it was just as advertised...pleasant, clear communications and a no pressure approach to the repair. I felt I could trust the workers, Dakota and his partner. I will definitely call again, although as we parted both of us said we didn't want to see each other again. Thanks!
- Jim Moore
Product:
Lutherville Timonium, MD
Thankfully our garage door broke after we had our cars out. What was more wonderful is the fact that Precision was able to make complete repairs within a 24-hour period, actually a 16 hour. There workers are extremely competent and very mannerly young man. My wife and I are completely satisfied.
- Chuck Smolkin
Catonsville, MD
My First time using Precision Door , I would Gove Service Tech Keith D 6 Stars if there was 6 , I had some issues happen after I had Sch my appointment to come and inspect and Lube , So I did call give them a heads up , that this is not only inspection but repair .So new Springs on 2 doors New Rollers on 4 Doors and new Cables on 2 doors Very Neat Job , and the Doors are working great Now , So Big Thanks to Keith .
- Greg Bosley
Product:
Owings Mills, MD
Chris did a great job. He diagnosed our issue quickly and was able to resolve it with a tune up of our garage doors. Would definitely use Precision Doors for any future work required.
- Henry Naviasky
Parkville, MD
Well trained polite and competent service technician. Did a great job and pretty fast.
- Ronald Wood
Product:
Towson, MD
Chris C was doing a great job to fix the garage door. I really appreciate his quick respond and get job done well.
- Hsiu-yu Yang
Middle River, MD
Awesome & reliable job.Chris C.explained everything from the initial estimate & all those advantage of replacing 1 spring to double spring for a wide garage.I do highly recommend to all my neighbors.
- Chris Aquino
Pikesville, MD
Technician was outstanding, extremely efficient. Secured mounting for safety. We are very pleased with the job performance of Christopher.
- Leonard Kerker
Baltimore, MD
Precision's technician installed a new garage door opener system and also installed safety chains to protect from a break in the springs. The technician explained everything that he was going to do and explained clearly why he was doing a specific thing. I was impressed with his honesty and with the fact that he didn't try to make me buy more than I needed. I was also pleased with his expertise. He managed not to harm the alarm system wires that had been installed long ago in the garage door. (I was very relieved about this.) The price was fair and the work was great. I highly recommend Precision.
- Sue Chapelle
Lutherville Timonium, MD
This is the most outstanding website we have ever consulted; it included a listing of all the cautions we felt needed observing as well a picture of the technician, Chris, who installed our new garage door opener. In addition, Chris explained in detail the reasons for all the work he did, what it would take to make the changes he recommended, what our options might be, and how long the process would take. Outstanding in intelligence, competence, and professionalism, he made this tricky, possibly confusing replacement a truly valuable experience, also explaining the measures that would prevent future problems. We are extremely pleased with the result.
- George Strutt
Product:
Parkville, MD
After calling a no-show company we remembered using Precision several years ago. The rep was able to give us a same-day appointment and also asked if we would be available should a tech become available earlier. Keith Cavazos called ahead and came promptly. He was very professional, knowledgable and friendly. He made his assessment and explained our options thoroughly. After we decided, he completed the installation very fast and efficiently. It was a TOP NOTCH experience from Kelsy (rep) to Keith (tech). We will DEFINITELY recommend Precision to our friends and neighbors.
- Rodney & Ella Curtis
Product:
Pikesville, MD
Commuting with your office personnel is, to say the least, very difficult. Their lack of interest in addressing my concerns was annoying. Finally, I received some satisfaction discussing my issues and agreed to a refund, although meeker; however, after more that a week that credit has not been posted to my Visa acct.
- Eileen Kraft
Baldwin, MD
Anthony arrived ahead of time and did a fine professional job. After the installation he answered all questions and explained the features/operation of the opener.
- Jerry Jung
Hampstead, MD
The customer service was friendly and they setup an appointment for my door to be repaired in the same day. Keith, our technician was very knowledgeable and professional. I appreciated him taking the time to explain his work when completed, and how to maintain our new torsion springs.
- Amy Ryan
Product:
Reisterstown, MD
Dakota arrived within appointment window and followed CoVID19 safety protocols. He quickly assessed and addressed issue with my garage door opener. He reprogrammed all our remotes including garage door opener in our car and provided great advice for maintaining our system. He was professional, courteous and clearly very knowledgeable. I highly recommend this company for service and value.
- Carl Brown
Sparrows Point, MD
I scheduled a new garage door and opener installation for my elderly mother. Precision has provided exceptional service for us and I have often recommended them to others. Mom’s install took place on 06/03/21. The Installer used another door. This was alright because it was temporary and she was told the correct door would take a “couple weeks”. Additionally, the frame around the door is pieced together and looks bad. The job was paid in full. Soon it will be 2 months and Precision has not come back. They answer my calls and say they will call back but aren’t calling back. . I asked for an email address for one of their Administrators which they have yet to provide (9 days ago). We realize things are messed up as a result of COVID. We understand this is not an emergency. However, a target date and a call back would suffice. I am disappointed in Precision and their poor Customer Service.
- Doris meyer Mila going
Product:
Westminster, MD
TV ad caught my attention after getting no call back from the original installer. Sure am glad I called. The technician, Anthony, was great. Knowledgeable and professional, he was a pleasure to work with.
- Jim Bard
Product:
Phoenix, MD
Dakota was professional, efficient, pleasant, and completed the work more quickly than I expected. I appreciated the repair and the diagnostics. Great explanations.
- Rita Ennis
Chris called and said he was ahead of schedule, and could he come early? He come about 15 min. early, he was very friendly and knowledgable. We discussed the problem and I desided to replace the garage operner. He was very efficient and completed the job quickly and to my satisfaction. Thank you all very much.
- George Morgan
Product:
Lutherville Timonium, MD
Excellent and convenient
- Michael Auerbach
Westminster, MD
I would recommend Precision for anyone needing help with their garage door. Everyone representing the company was courteous as well as a good listener. When the technician completed the work, I called the office to compliment the service I received as well as Dakota, who serviced my garage door.
- Suzanne Barnette
Product:
Parkton, MD
Keith was very professional and knowledgeable. Gave me great service. I have had only good experiences with your company.
- Mel Schmerler
Reisterstown, MD
Amazing service. they were very professional. Knew exactly what was wrong. Had the needed supplies and fixed my garage door in minutes!
- Darlene Israel
Owings Mills, MD
Keith is very pleasant and knowledgeable about your product. He was on time,respectfu cleanly dressed and a pleasure to talk with. He seems to have a very caring person.
- Pam Wilmore
Baltimore, MD
Excellent, friendly service. Chris was Great!
- Rhonda Lipkin
Westminster, MD
Great service and Dakota was a great tech.
- Larry Faries
Product:
I called early in the morning and by 6:00 I had a new door system! Chris was charming and efficient (a great combination!) and got it done. Thanks so much!
- Vivian Manekin