Garage Door Repair in Reisterstown | Towson, MD - Page 16

Pat Redgate

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very satisfied. I called Precision on Tuesday afternoon and scheduled an appointment for Wednesday morning to have my springs and cables replaced. Mike C arrived on time, gave me a quote immediately, and proceeded to finish the job within 30 minutes. Could not have been easier.

Qasim Collidge

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was great when Mike arrived, but he arrived an hour after 11-1 window I was promised with no phone call. I was told by DJ that I would get a call back from a manager to

Monroe Saunders

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Work was done efficiently but I was disappointed that the old replaced unit was left on my garage floor. When I asked about hauling it away I was told they don't do that any more. If I had known that I would have gone elsewhere! Had to pay a junk mover to take it away. Very poor customer service.

Melissa Madsen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt, efficient service. Got a second opinion on what the problem was, and got the new part ordered right away (even though it was a Saturday). Fast, fabulous work. Mike C. went out of his way to give me some other maintenance instructions, too. Thanks!

Michael McCall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast,the lady in the office was very good,the guy that fixed it has been here before,so every thing went perfect.

Jim Trotman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On-time and very friendly. Got the job done with no issues. Very good service.

Phyllis Karpe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for sending a technician promptly, the next day. I appreciated the "heads up" features of your service. The e-mail to underscore the time and date for the service and the tech's call before arrival. The garage door would not shut. It kept on going up, and not completely down. Though it might have been a simple job for your technician, the fact that the door would not close was a invitation for robbery and/or rodents. Should someone ask for a recommendation, if they needed service, I would not hesitate to mention your company as a reliable and professionally managed service.

Don Vrooman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was requested to address two problems: 1)a door that didn't close completely and 2) a broken part, for which I had already purchased a replacement, that needed replacement. The first issue was almost immediately diagnosed as a door the that was rubbing against the lower part of the door frame. The frame was lubricated which corrected the problem. Long term it was suggested that the frame be sanded to provide more clearance (which I'll do soon). 2) The replacement part was installed by disassembling the guide tube, slipping on the replacement guide and re-assembling the guide tube and adjusting the chain. Adjusting the door to the proper up and down range took some doing but was ultimately done well. Mike (I don't know which one) was knowledgeable, patient and carful in the way he approached the work. By the way, I searched the internet for someone to call for the repairs and selected Precision because of the emphasis the web site placed on quality products used for replacement and repairs, as opposed to an emphasis on low price.

Tahlea McNeil

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike is the best..friendly person Thanks again

Robert Biggs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great experience, same day service for a repair reasonably priced fast and professional. Would readily recommend precision door without hesitation.

Ellen Voelkel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Alan did a great job....arrived on time, quickly completed the job and was well mannered.

Susan Brenner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Have used you before

Louis Schwartz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Derrick Easterday, the general manager, went out of his way to make things right for us. After several failed attempts by others at Precision to fix our garage door, Derrick took matters into his own hands to fix the problem. I am very appreciative of his professional manner, his attention to the problem and his extra time in solving it and making it right. Derrick represented your company very well and I am very grateful to him for being responsive and helpful! Thank you, D!!!!

Sharon Ball

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The only downside was that the service cost considerably more than I had anticipated.

gary white

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

what a pleasure to do business with such well organized and professional operation. technician was informative and friendly. work was done in a timely manner. I can not recommend this company highly enough.

Arlene Buchta

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very prompt, pleasant and knowledgeable

gregory strouse

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your Employee, Mike C. kept me informed of his arrival time. Mike went right to work upon arrival, diagnosed the gaarage door problem, re-programed the external key pad and was on his way. The good communication between your office, the technician and me was outstanding. I am a repeat customer - previous service calls were equally as good!

Michael McCall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision could not find the paper work from previous vists,the work at least half of it,may have been under warranty . I had two springs replaced,one broken,one in new condition ,I wonder why that one needed to be replaced,or even if it was replaced.Ihave lost the confidence in Precision that had been built up through having Derrick as my tech in the past.

Casey Gomes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service! Here's our top three: 1. An email sent with the technicians name and picture 2. A ACTUAL TIME for delivery that was honored (none of this "we will be there between 9am and 5pm-which no one likes)- the technician was prompt 3. Mike C was friendly, efficient, and great to talk with This is our second service - we had a spring installed a few months ago and that was also great. Thank you, The Gomes Family

Pam Lloyd

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very disappointed with your company. I gave the information about our garage door opener (model,style, etc)over the phone and was scheduled for the service call. I was told that the technicians had the parts for that brand on their truck and in most cases they try to repair instead of having to replace. My technician didn't even attempt to fix our "old model" because the techs do NOT carry parts to that model on their trucks and in fact they don't even MAKE replacement parts for it anymore! $50 to tell me something that should have been communicated over the phone. Very disappointed at the lack of integrity and communication. I am fine with needing a new opener (not surprised) but the tech literally walked in 2 seconds and told me this info that should have been told over the phone. I could have THEN decided if I wanted them to come out and see if something else was wrong!

Michael Lupton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

excellent communication on arrival times. Mike was very professional and courteous. Did a great repair and most importantly to me no pressure to purchase a new opener he did repair and advised me of the options available if I should have new problems later. definitely will use again if needed.

Jeanette Hatch

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician called ahead, was prompt courteous and competent.

Morton Wood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Although I waited much longer than promised, Mike was able to quickly evaluate the problem, gave me several options from repair to new installation. I opted for a repair and he did a very thorough job. I hope it lasts as long as the original.

Joe Kaszak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike C showed up a little earlier than the scheduled appointment but he did call saying so. He identified the problem with the opener immediately and proceeded to fix it. He explained what he was doing and why and even tested the repair several times while explaining (and also testing) the safety features of the opener. Mike also gave some tips for maintenance. Quality service. Perfect.

Connie Divelbliss

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Although the price was more then I expected, the technician completed the job and was pleasant and informative.

Lawrence Hopkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was excellent and very knowledgeable and professional

Gregory Bolster

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We replaced 4 pulleys and wire on 2 doors. Installer was capable and arrived on time and did a good job. Parts included labor and the job was extremely expensive considering the pulleys cost $4.95 at Home Depot but I was charged more than $50 for each plus the cost of the service call... the total price was more than $437.00 so was considered very expensive.

Dean Roland

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt next-day service. Friendly and capable repair services! Thanks very much!

Maria Eagan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job. Arrived on time. Got the job done in short order. Very professional all the way.

Crystal Brasel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garage door repair and new motor needed. Called early in am and the soonest they could get out was between 10-12am. Pleasantly surprised, maybe shocked? Mike came out and explained what needed to be done. Timely and quickly fixed. Very professional. Call, you won't be disappointed!