Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 1927 reviews, averaging 4.84 Stars:
Ellicott City, MD
Thank you for choosing Precision!
Product:
Pasadena, MD
Was charged $510 for a torsion spring replacement and center bearing. This was after supplying the $15 online coupon. Friend at work had same job done for under $200. You look on line on ask.com and they say same thing. Parts $30 each plus $65 labor. Not sure where the other $300 came from since he was only here 45 minutes to do the job.
- Phillip Byle
Please note that we only use high quality parts, not the type you can order online. We also have highly trained technicians to perform the work. Thank you for your business.
Product:
Severna Park, MD
First let me start by saying Barry is a fantastic technician! Our garage door has the over the top torsion spring, and when it broke I did not feel comfortable repairing it myself. I called Precision on a Tuesday, expecting to have to wait a few days for a repair, yet they were available as early as next day for a regular non emergency repair! It surprised me as I had made myself free only on that Saturday but good to know they are easily available. Barry came out Saturday and instantly knew what he needed to do and what needed replacing in addition to our spring. I highly recommend Precision! Thanks again Barry!
- Dan Morales
Our customers love Barry! Thank you for choosing Precision!
Product:
Glenelg, MD
I needed a garage door and opener repair. Barry the technician who came to do the work was very conscientious, friendly, on time and did a great job. I would highly recommend this company.
- Andrea Shipley
We appreciate your recommendation! Thank you!
Product:
Reisterstown, MD
1 star rating. I contacted your company through the chat room and asked about repairing a garage door opener. Your representative asked what the issue was with the door and what model opener. I informed the representative of the issue and told them the garage door opener was a Genie H2000C. The representative said she could have a repairman at my home the next day. When the repairman arrived it took him one minute to tell me your company does not carry parts for Geneie models. My questions is why would you send a repair man out to fix a model that you do not carry part for? Basically I paid $50.00 for a repairman to tell me he can't service my opener. I would appreciate a phone call, 410-999-4654, with an explanation. Regards, Tim Redmond
- Tim Redmond
Thank you for allowing us to speak with you. We service some Genie openers, but it is often much more expensive to fix than replace.
Product:
Columbia, MD
Extremely professional and quick service that went above and beyond my expectations. We needed new tension springs and pulleys, and along with the safety inspection, our garage door works better than the day we moved in. Highly recommend Precision.
- James Santa
Thank you!
Product:
Baltimore, MD
Meeting was scheduled for 2-4pm Saturday but the call saying your representative would be late came after 5pm and I was unable to attend a memorial service that afternoon for an old friend The price for what I needed was significantly higher than one quoted to me by a company that scheduled an appointment at 11am that morning. The representative arrived on time, determined what was needed and said installation could be done on Monday. My decision to go with the first quote was simple
- Paul Wheeler
Thank you for your comments. We had several issues with the weather, but apologize for the lack of communication. We will use your information in our training.
Product:
Elkridge, MD
I was really pleasantly surprised how quick, professional, and affordable the auto garadge door installation was. Same day service; amazing!!! Thanks, Barry!
- Michael Tadle
Thank you for choosing Precision for your garage door needs.
Product:
Odenton, MD
The advertising for Precision is one of the most professional I've seen. Beyond that, the technician, Barry, was a 10+, according to my husband. The spring in the door broke and it fell at 8:30 Friday night. It was back up and functional by 10:00 Saturday morning. Barry called first, was on-time, thorough and helpful. This was 5-star service all the way! The bios with the pics is definitely a plus.
- Sonja Fisher
Thanks for your comments! We love to hear from our customers. We appreciate your business.
Product:
Owings Mills, MD
My wife did a Google search and your establishment came up. Garry was very courteous and indentified the source of the problem immediately. Given his disposition and knowledge I would say that he's a great ambassador for your company and for this reason I would definitely recommend your services to others.
- Herb Gross
We appreciate our customers! Thank you for your comments.
Product:
Columbia, MD
Technician was on time and called ahead of time to confirm his arrival time. The technician quickly diagnosed the problem and told me exactly what my total cost would be before he did anything. I have dealt with other vendors and this technician far exceeded my expectations. Very professional.
- Neil Johnson
Thank you for choosing Precision!
Product:
,
The garage door wouldn't close so I called Precision Garage Door Service. I needed the garage door fixed because it has been extremely cold and snow was forecasted the next day. I made the appointment on Friday afternoon and the technician was supposed to be here between 8:00 and 12:00. Garry arrived at 9:00 and quickly diagnosed the problem with the garage door. He called me to explain the problem and I authorized him to replace the springs. The job was done quickly and I am amazed at how quietly the door closes now. I would highly recommend Precision Garage Door Service. I was happy to be able to get an appointment so fast and have the door repaired the next day.
- Cindy Ernest
Thank you for your business and your recommendations!
Product:
Woodstock, MD
Efficient, fast and very knowledgeable tech "Gary". The pricing is very high, however, Gary did tell me pricing prior to work done. If it was summer I would of gotten some quotes.
- Rudy Gil
Thank you for choosing Precision for "top notch" materials and work.
Product:
Glen Burnie, MD
Barry promptly arrived to service and then install a new opener. Due to the weather, he even came in on Sunday. He was professional, friendly, and completed the installation within 2 hours. I will call Precision again.
- Kristi Bernstein
We appreciate your business and your comments.
Annapolis, MD
Barry wa great , not only did he show up shortly after I called he was professional , very kniwkedgeable, got the garage door fixed and did a Great job.
- Carolyn Duvall
Thank you for your business!
Product:
Baltimore, MD
I came across the website for Precision while looking for another company. When I called to make an appointment, the young lady that answered the phone was very professional and provided all the information that I need to make a decision. The technician (Garry) called as requested and arrived as promised. He did an excellent job and pointed out some simple maintenance tasks that would extend the life of my door. I am very pleased with the service I received.
- Dennis Moulden
Thank you for your comments about Garry. We appreciate your business!
Product:
Ellicott City, MD
I would actually make this 4.5 stars if I could. I called, very last-minute after another garage door repair company canceled on me, late on a day when the weather was particularly brutal and still managed to get someone from Precision to come over and fix our garage that very evening. The work seems to be holding up, and the technician was very pleasant. I am subtracting 1/2 a star because he brought the ladder through our house and took a chunk out of the trim around our dining room entrance (which I now have to sand and repaint) and also because the price seemed a bit high compared to what our research had us expecting. Overall, however, we were grateful for the emergency visit, the work seems well-done, and both the receptionist answering the phones and technician doing the work were very pleasant to work with.
- Shari Youngblood
Thank you for your comments and your business. We are looking into the incident with your trim, as we always try to avoid coming through a home, if possible. I understand Mike offered to fix the damage himself. Our manager will be contacting you.
Product:
Columbia, MD
My garage door was broken and needed to be replaced in an urgent manner. Precision came out in the morning and by 1:00 in the afternoon, I had a new door being installed. Everyone was professional and very timely. Would recommend highly!!
- Kristina Mcdermott
We are happy we could accommodate you in such a quick manner. Thank you for your business.
Annapolis, MD
Cleveland and Dom were pleasent, efficient and professional, moreover the new door glides perfectly - well done!
-
Thank you for sharing your comments. We appreciate your business!
Arnold, MD
Our increasingly erratic garage door finally refused to open. Garry's diagnosis was not that the opener had failed, as we thought, but was due to the incorrect size springs that had been put there by another garage door company. Everything now works so much better than it ever has.
- Douglas/ruth Rabin
Thank you for taking the time to review your service. We appreciate our customers!
Product:
Reisterstown, MD
Professional and they honored a spring warranty that was previously installed.
- James Yarsky
Thank you for your business and your comments.
Product:
Severn, MD
They completely the job quickly and professionally. Everything went perfectly.
- Dan Sommer
We appreciate your business! Thank you!
Product:
Severna Park, MD
Barry was terrific, on time, professional. Very pleased with the service.
- Robert
Thank you for choosing Precision for your garage door needs!
Product:
Reisterstown, MD
What great customer service! I called at 830am and was told someone would be at my house between 12-4p. Barry was at my house before noon. He actually arrived early and notified me by phone that he would wait for me to arrive. He quickly diagnosed the problem with my keypad, told me what it would cost to repair it and worked with me to reprogram the access codes. He did a thorough assessment of the other parts of my garage doors and made a recommendation of another repair in the near future. The whole visit lasted about 20 minutes. He was a pleasure to work with. I would highly recommended Precision (and Barry) to anyone needed help with their garage doors.
- Mary beth Livingston
That's what we love to hear! Thank you for taking the time to review your experience with Barry and Precision Garage Doors!
Product:
Ellicott City, MD
5. Barry was awesome and a credit to your compny.
- John Foy
Thank you for your comments and your business.
Product:
Ellicott City, MD
Well, I just had the work done today so I reserve judgment on the product but I CAN say how outstanding the response and service was. Barry was extraordinarily responsive and very service oriented. His attention to detail and focus on informing the customer about all the details of the installation were very much appreciated. He is an ace you need to keep on your staff and orient new team members. Will let you know if I have any concerns about the unit itself. Thx
- Roy Harris
Thank you for choosing Precision for your garage door needs!
Product:
Owings Mills, MD
I have used the services of Precision Overhead Garage Door Service in the past, and once again, when I needed them, they were there right away. I called on a freezing Saturday at about 11:40, explaining that I have a senior in the house and was worried about the cold, since the garage door would not close. I was given a window of 12-4 that day. I had the great luck to have Barry be close by, and he called within 15minutes of hanging up with the dispatcher. He was at the door in 30 minutes. Barry is extremely knowledgeable and customer oriented. He diagnosed the problem in minutes, just like an experienced doctor. He explained the problem in understandable terms and offered several options as solutions. At no time did he pressure me to take any option, but left it to me to decide. I chose an option that cost much more than I had planned for, but it made perfect sense. He set to work immediately to remedy several problems and was finished in less than an hour. After he finished, he explained carefully what he did, what the problems were, and how he decided to tackle them. He showed me the wear on the parts he took off, and explained what the cause was. He patiently answered my questions, and was totally responsive and a consummate professional about the whole procedure. From start to finish, from my initial call, the resolution was less than two hours. Barry should teach classes to other service providers about manners, on time service, and professional expertise. He is a tremendous asset to your company. I will always refer Precision. As a Realtor, I have many referral possibilities.
- Carole Levine
Thank you very much for taking the time to write a review of your experience with Precision Garage Doors. We appreciate your continued confidence and trust in our company. We especially love your comments about Barry. He treats his customers in a way that they know he has their best interests at heart. He takes the time to ensure the customer is educated about their garage door, and offers several solutions. Barry takes pride in his work, and it shows. We look forward to serving you and your neighbors in the future.
Product:
Clarksville, MD
I give 5 stars! Darrell was my technician today. He was very professional and he took his time to diagnose my issue. The garage door was out of balance and he was very thorough in making sure I didn't have any other issues. This is my second time using Precision. I highly recommend them. The first time I was also very pleased with the work.
- Linda Eisenberg
Thank you for your kind words about Darrell. We appreciate your business and look forward to serving you again in the future.
Product:
Ellicott City, MD
Quick, courteous, reasonably priced.
- Jennifer Goldszmidt
We appreciate your business!
Product:
Hanover, MD
Gary, the service man, was very knowledgeable, explained everything to me, and quickly resolved our issue.
- Kendrick Smith
Thank you for your kind words about Garry.
Product:
The serviceman was quick to diagnose the problem. It involved using a screw driver to adjust the opener, he was helpful in giving us suggestions for maintenance. The price seemed a bit high.
- anthony Hebron