Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 1934 reviews, averaging 4.85 Stars:
Reisterstown, MD
That's what we love to hear! Thank you for taking the time to review your experience with Barry and Precision Garage Doors!
Product:
Ellicott City, MD
5. Barry was awesome and a credit to your compny.
- John Foy
Thank you for your comments and your business.
Product:
Ellicott City, MD
Well, I just had the work done today so I reserve judgment on the product but I CAN say how outstanding the response and service was. Barry was extraordinarily responsive and very service oriented. His attention to detail and focus on informing the customer about all the details of the installation were very much appreciated. He is an ace you need to keep on your staff and orient new team members. Will let you know if I have any concerns about the unit itself. Thx
- Roy Harris
Thank you for choosing Precision for your garage door needs!
Product:
Owings Mills, MD
I have used the services of Precision Overhead Garage Door Service in the past, and once again, when I needed them, they were there right away. I called on a freezing Saturday at about 11:40, explaining that I have a senior in the house and was worried about the cold, since the garage door would not close. I was given a window of 12-4 that day. I had the great luck to have Barry be close by, and he called within 15minutes of hanging up with the dispatcher. He was at the door in 30 minutes. Barry is extremely knowledgeable and customer oriented. He diagnosed the problem in minutes, just like an experienced doctor. He explained the problem in understandable terms and offered several options as solutions. At no time did he pressure me to take any option, but left it to me to decide. I chose an option that cost much more than I had planned for, but it made perfect sense. He set to work immediately to remedy several problems and was finished in less than an hour. After he finished, he explained carefully what he did, what the problems were, and how he decided to tackle them. He showed me the wear on the parts he took off, and explained what the cause was. He patiently answered my questions, and was totally responsive and a consummate professional about the whole procedure. From start to finish, from my initial call, the resolution was less than two hours. Barry should teach classes to other service providers about manners, on time service, and professional expertise. He is a tremendous asset to your company. I will always refer Precision. As a Realtor, I have many referral possibilities.
- Carole Levine
Thank you very much for taking the time to write a review of your experience with Precision Garage Doors. We appreciate your continued confidence and trust in our company. We especially love your comments about Barry. He treats his customers in a way that they know he has their best interests at heart. He takes the time to ensure the customer is educated about their garage door, and offers several solutions. Barry takes pride in his work, and it shows. We look forward to serving you and your neighbors in the future.
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Clarksville, MD
I give 5 stars! Darrell was my technician today. He was very professional and he took his time to diagnose my issue. The garage door was out of balance and he was very thorough in making sure I didn't have any other issues. This is my second time using Precision. I highly recommend them. The first time I was also very pleased with the work.
- Linda Eisenberg
Thank you for your kind words about Darrell. We appreciate your business and look forward to serving you again in the future.
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Ellicott City, MD
Quick, courteous, reasonably priced.
- Jennifer Goldszmidt
We appreciate your business!
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Hanover, MD
Gary, the service man, was very knowledgeable, explained everything to me, and quickly resolved our issue.
- Kendrick Smith
Thank you for your kind words about Garry.
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Pasadena, MD
Garry was very professional and helpful with info on upkeep. I would recommend with out hesitation.
- Bernard Renaud
We look forward to serving you again. Thank you.
Product:
Pasadena, MD
I'm upset that I had to pay a service call fee for you to replace the springs on my garage door. The springs had been replace and was still under warrant. This does not make any sense. I understand about paying for the labor for the installation of the springs but not for a services call for warrant work.
- Lucy Cook
Thank you for allowing us to work with you to resolve this issue.
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Pasadena, MD
Prompt, Reliable and Friendly. Excellent workmanship. If you need it done professionally this is the place. This is truly a customer service driven contractor.
- Wayne Jubb
We appreciate your business and your comments.
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Reisterstown, MD
Prompt and excellent service. Rated 5.
- Lance Mcknight
Thank you for choosing Precision!
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Columbia, MD
Very thorough job by very knowledgeable technician. Many thanks!
- Marion Thompson
We appreciate your business!
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Fulton, MD
Mike C. did a great job of both explaining what was wrong and fixing the problem. I appreciated the fact that your website identified who the technician would be so that I could identify him by sight. Terrific service, and I will recommend you to anyone!
- Chris Wilcox
Thank you for choosing Precision!
Product:
Owings Mills, MD
I highly recommend this company. They are very professional & they did a great job. They arrived right on time & finished the repairs in less the an hour. I'm extremely satisfied with their service.
- Bob Friedlander
We appreciate your business and your confidence in Precision!
Product:
Parkton, MD
We had Barry come to our home to service our garage door. He was extremely courteous and professional. He told us what the issues were and gave us different options for solutions. Barry was very clear when explaining each option so that we could make the best choice. I would definitely recommend Precision to anyone who is looking for garage door repair/service!
- Megan Parker
Thank you for choosing Precision!
Product:
Hampstead, MD
Reading reviews at other sites (HomeAdvisor, Yelp, etc.) you'll find that most reviews will say that this company is prompt and that their service is at least adequate. However, you'll also note that almost all complaints are about their prices. From my personal experience, I'd say that those reviews are spot on. In my case, their service was prompt, adequate, and extremely expensive. In fairness, I didn't do my homework as I should have (it's what happens when you get in a hurry), so the prices may or may not have been in line with industry standards. All I can do is present what I paid and let the reader be the judge. So... they charged me $340 for two torsion springs. Research on the net suggests that torsion springs range from $40 to $80 a piece. A set of torsion cables cost me $100. Looking around the net, cables fall in the $10 to $20 range each. Labor and service fee was approximately $125 for about an hours worth of work. All in all I would say their markup on parts is pretty hefty. This seems especially so considering that the online prices I noted above also are marked up (Home Depot etc. also make some profit on their sale - they don't sell their springs at cost). In the end, I feel like I got a bit burnt on this business transaction. I guess it's the price you pay when you rush and don't do your homework. Will I do business with this company again? Probably not - or at least not until I do more research into what the industry standard (competitors) rates/prices are.
- Tim Thompson
Thank you for your comments. Our prices are higher than others, but that is because we only use high quality parts, trained technicians and offer warranties that others don't. You can order from online, but you will not be receiving the same quality of parts, nor the trained technician to install them. We've had calls from customers injured while trying to rewind a spring, and will not try that again.
Product:
Woodstock, MD
5 Stars. We have been using Prevision for several years now and we are always able to get a fast appt. Service was excellent and quick & Tech was polite and helpful.
- Ryan
Thank you for your comments and your business!
Product:
Middle River, MD
Harry was very professional and did a wonderful job fixing our garage door problem. I really appreciate the phone call an hour before his arrival. I would gladly refer Precision to everyone!
- Frank Lanzi
Thank you for your comments about Barry and especially your business.
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Lutherville Timonium, MD
Five Star! I was out of town on business and our door would not close which you can imagine is gut wrenching for safety reasons. Our tech Barry was professional, on time and worked around my schedule to get our door repaired quickly! More companies need to replicate this model. Thanks, Mark
- Mark Robinson
Wow! Thank you for your comments. We appreciate your business.
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Woodbine, MD
Brian arrived within the scheduled time frame, identified the problem and made the necessary repairs within an hour. I would recommend to anyone!
- Jan Zanger
Thank you for your business!
Product:
Owings Mills, MD
We were impressed with the professionalism and timeliness of Precision: Brian, our installer, came to our house on the same day that we called, and was efficient and knowledgeable. He was also very patient with my questions and my inquisitive children. The job was done very quickly, after which he did a safety inspection, where he pointed out (and fixed) a few things that were suboptimal about our setup. We would recommend Precision to anyone in need of garage door spring repair.
- Chirs Monson
Thank you for your kind words and your business!
Product:
Columbia, MD
Mike explained exactly what he was doing, plus he told me how to keep my doors in good working order. Thanks! Mike did a great job. He called when he was on his way to my home and was right on-time . Went beyond the replacement of the worm gear repair to lubricate the track, rollers and hinges on the door. Mike also lighten the door a little by taking a couple of turns on the springs (hopefully this will prevent the problem for occurring again for a long time. he also replaced a light bulb that saving me for getting a ladder out to do it myself. Mike was polite, professional, and answer all my questions. I would have no problem recommending Precision door and Mike to anyone needing service.
- Tim Dalrymple
Thank you for choosing Precision for your garage door needs, and your comments about Mike.
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Catonsville, MD
Barry, our technician, was excellent: he pointed out the parts of our garage that failed and why, asked pertinent questions about the history of the door, shared a detailed assessment, and made three separate recommendations. He also shared alternatives and emphasized why they were not recommended (e.g., risk of future failure). The repair was quick, and he added information about what to request when we are ready to replace the garage door system.
- Aldo Tinoco
Thank you for choosing Precision, and your comments regarding Barry.
Product:
Catonsville, MD
Tech. Mike C professional job.
- John & pat Davis
Thank you for choosing Precision for your garage door needs.
Product:
Westminster, MD
The technicians were very knowledgeable and were able to fix our problem right away. As they were fixing it, they even educated us on the various components and ways to maintain a good garage. Great service!
- Maraina Ruppert
Thank you for your comments and your business. We appreciate our Precision Door customers!
Product:
Reisterstown, MD
Rating 5 +++ Truly outstanding!!! From initial call for help, to the completion of Service. ( On a Saturday, no less!!!) Have always worked with Derrick, but Brian provided Excellent and Professional Service, and is a true asset to your Business. Precision Door once again came to the rescue, and is why I continue to be a highly satisfied customer and would use no other, but Precision for my needs.
- Donald Wilson
Thank you! We appreciate your loyalty and confidence. Thank you for being a Precision Door customer.
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Pikesville, MD
You guys are the best! From the "HELLO" upon answering your phone to the handshake at the end. My garage door opener was repaired within 24 hours of my request by an experienced and gentlemanly repairman, traits that are difficult to find these days. The garage doors work smoothly and quietly. 5 stars to you.
- Roy Goldstone
Wow! Thank you for your kind words. Those words are exactly what we love to hear from our customers! We strive to make sure all of our customers feel the same way you do. Thank you for your business and confidence.
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Arnold, MD
Garry was fantastic!!! We needed to have our torsion spring replaced. He arrived on time, laid out all the options for us without any sort of high pressure sales pitch and above all was extremely friendly. He completed the repairs quickly and even cleaned the inside of our garage door. I have nothing but high praise about the service we received. At some point in time in the future I am going to need a new garage door and when that time comes, I will be calling Precision to install the door.
- Cheryl Vineyard
Thank you for your kind words. We try hard to make sure all of our customers are happy and educated about their garage doors when we finish. We appreciate your business.
Product:
Cockeysville, MD
I told your people the exact model garage door opener I had when I made the appointment. Surprise surprise you guys come today and don't install that kind then you try and upsell me by a grand. The old bait and switch which is being reported to the attorney general. Buyer beware.
- Greg Bandelin
Thank you for allowing us to speak with you directly about this matter. We did make some communication errors, and appreciate your time for allowing us to discuss this with you. You now have two very good openers and are able to receive a partial refund from us. We will be out to your home to do a free adjustment to your door, as our way to show you that we truly do care that our customers are pleased with the work we do.
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Woodstock, MD
The work was wonderful, however, the night before the girl told be there was a spot open if I could get someone at the house and when i called back after working to do that they told the person the spot was not available. I called the the girl spoke to her manager and it was made to happen. So all in all, I will give them a 4.5 star.
- Colleen Blough
Thank you for choosing Precision for your garage door needs.
Product:
What great customer service! I called at 830am and was told someone would be at my house between 12-4p. Barry was at my house before noon. He actually arrived early and notified me by phone that he would wait for me to arrive. He quickly diagnosed the problem with my keypad, told me what it would cost to repair it and worked with me to reprogram the access codes. He did a thorough assessment of the other parts of my garage doors and made a recommendation of another repair in the near future. The whole visit lasted about 20 minutes. He was a pleasure to work with. I would highly recommended Precision (and Barry) to anyone needed help with their garage doors.
- Mary beth Livingston