Derrick E
Average: 4.88 stars
Derrick E's Bio:
Derrick (Dee) has been with Precision Garage Doors, Inc. for many years. He began as a helper, then moved up to technician. He was born in Washington, D.C. and raised in Maryland. Dee currently lives in Laurel, MD. He enjoys spending time with wife and children. The most important thing to Dee is being a daddy and spending time with his family. His favorite times are spent with his children and remote control cars. Dee's outgoing personality and helpfulness are the attributes customers note in their comments to Precision.
Owings Mills, MD
We appreciate your business! Thank you!
Baltimore, MD
There was no need for repair - just lubrication. Derrick showed me where and how to do it I'm the future. He was great.
- Mary Dekuyper
Thank you for your business!
Baltimore, MD
Thanks for your quick response to our service call. Your technician, Derrick, was friendly, efficient, and got our garage door working in not time at all.
- Becky R
Thank you for your business. We appreciate your comments.
Baltimore, MD
Incredibly prompt and courteous service, excellent job done and great price make Precision our go to company for any future garage door needs.
- Rick Redett
Thank you for your confidence in Precision! We won't let you down.
Owings Mills, MD
I chose Precision because it was advertised as a 24/7 service, and because it has the Angies List rating. Derrick was smiling, kind, and he diagnosed the problem differently than what I thought it was. He completed the job efficently and quickly.
- Eugene Clark
Derrick is a valuable team member of Precision. Our customers love him. Thank you for choosing Precision!
Columbia, MD
Quick and efficient service. Very professional technician.
- Ken Green
Thank you for your comments!
Product:
Technicians: Derrick E
Ellicott City, MD
I WOULD RECOMMEND THIS COMPANY TO MY NEIGHBOORS AND FRIENDS CAUSE THE SERVICE THAT MR. DERRICK(TECHNICIAN) PROVIDED WAS OUTSTANDING. HE REPAIR THE PROBLEMS THAT I HAD AND THE DOORS ARE WORKING PROPERLY NOW. VERY PROFFESSIONAL SERVICE. THANK YOU. I USED THE ANGIE'S LIST TO START THE THE PROCESS OF CONTACTING THIS COMPANY.
- Martin Jordan
Thank you! We appreciate your feedback and are glad your experience was up to your expectations!
Hanover, MD
Purchased 25 point garage door safety check (advertised on Angies List Big Deal). Derrick arrived on-time and was very professional and pleasant. He told us about the service he would be performing and happily answered all our questions regarding garage door maintenance. His service call was completed in about a half hour and the door operates better now than when it was new. We are very pleased with the results and highly recommend Precision for all garage door maintenance. Very nice group of folks to do business with. A+ rating !
- Mike Bremerman
Thank you! We appreciate our Angieslist customers!
Columbia, MD
Derrick was awesome!!! He was very professional, prompt, and helpful. He answered all my questions completely. I would highly recommend him!!
- Mindi Seafer
Thank you for your kind words. We think Derrick is awesome, too!
Parkville, MD
Found you thru Angie's List. Appreciate seeing and knowing who the service personnel are before arrival. Derrick was prompt, professional, and personable. I also appreciate having a two-hour block as to when to expect someone to arrive; rather than some half-daay or all-day time blocks. I have mentioned/referred your company to a family member, should garage door service be required in the future. Incidentally, I had routine tune-up and quite rollers this time.
- Angeline Howard
Thank you for your feedback. We appreciate your continued confidence in Precision and our technicians.
Glen Burnie, MD
I purchased The 21 point tune-up on Angie's list. I left my gym training session early to be here at 8 since i was told I was the first appointment. Your tech arrived at 1045 and spent 15 minutes on my door. At the Angie's list price of $125, I guess that means your service is worth $500 an hour. For the first time in my life, I didn't tip. I surely didn't get my $$ worth on this one.
- Diana Wright
We apologize for your inconvenience. We try hard to stay within our two hour window, but sometimes traffic becomes an issue. Your technician performed a 25 point safety check and lubed your door, along with replacing the rollers. He is an expert in this field and performs this jobs many times a day. We do not apologize for our rapid response to getting work done, we just make sure it is done correctly.
Crownsville, MD
Derrick came to do a tune up on our garage door and put new rollers on. He was very professional and friendly and finished quickly. I highly recommend Precision for you garage door needs!
- Stephanie Jacobs
Thank you for your kind words about your experience with Precision! We appreciate your business!
Columbia, MD
Our door was installed by Precision a few years ago. This is. The first problem we've had. Derrick was our service technician and was courtious and fast. Door works great again!
- Mark Devault
Thank you for your kind words and your continued business with Precision. We appreciate our customers!
Ellicott City, MD
Technician came at the beginning of the given time range, did a thorough check of our door mechanism and replaced parts that had broken and that had contributed to the damage of our garage door mechanism. The technician was speedy and courteous.
- Brian and Vivian Stone
Thank you for your kind words about Derrick and Precision. We appreciate your business!
Sykesville, MD
I have never been more pleased. Derrick was early and solved the problem in a few minutes. Reassembled, tested, and lubricated my system. Mentioned a couple of things I should keep an eye on and was on his way. After a week of accomplishing nothing except a visit to the emergency room, all is as it should be. Derrick was professional and courteous. I should have called Precision first!
- Charles Bona
We are so glad everything worked out for you, and Derrick was able to assist you. Thank you for your confidence and kind words! Hope you are healing quickly!
Pikesville, MD
Derrick did a great job with our garage door repair, was honest and informative. Would recommend this company/Derrick without reservation. Thanks
- Paula Lebow
Thank you for your kind words about Precision and Derrick. Our customers love him! Thank you for your business!
Sykesville, MD
Derrick did a great job repairing our garage door! He showed up on time, explained the problem to us, and very efficiently repaired the door- which needed a new spring. It now works great, and we would use your company again, and recommend you to others. Thanks alot!
- Michelle Stack
Thank you for your kind words about Derrick and our company. We appreciate your business!
Ellicott City, MD
I was very pleased with how the service call was handled from beginning to end. When I had a problem with making an appointment to have a garage door tune-up later in the month, the person went ahead and fit me in that week. Derrick showed up a little late that day (some jobs took longer than expected) but the company had called me twice earlier to warn that he was delayed and Derrick himself apologized for being late. Then he got right to work and did a tune-up plus ... after consulting with me ... replaced the "rollers" on the garage door. The door now opens really smoothly and quietly.
- leah laurange
We try to make sure our customers are informed and satisfied. Thank you for your business.
Jessup, MD
Although the timeframe window was not met, I did receive a call stating that the tech was running late. Derrick arrived and assessed the repairs needed for the garage door. Gave us a reasonable price, was professinal and did a great job pretty quickly. I'm satisfied and would recommend Precision to others.
- Jacqueline Brown
We appreciate your comments and your business!
Catonsville, MD
Derrick was timely and represented the company very professionally. I plan to purchase new garage doors in the near future and I will call your company.
- James Webb
We look forward to working with you again in the near future!
Columbia, MD
Derrick conducted a Garage Door Tune-up and installed Ultra Quiet Rollers. He provided the results after his 25-point Safety Checklist inspection, and recommended a lubrication schedule. He was very informative and professional at all times - outstanding customer service and care. I will contact Precision in the future for any garage door issues.
- James Parks
Derrick makes a point of explaining all necessary work to his customers. Thank you for your business!
Ellicott City, MD
Derrick was very pleasant, but unfortunately my opener went crazy right after he left. Kept opening and closing on its own.
- John Kassab
Thank you for your comments regarding Derrick. He is an outstanding technician. I spoke with him about this matter. He informed me that you had ordered your own circuit board and could not get the remotes programmed. He programmed the remotes as instructed. Derrick is going to order the proper circuit board and install it. There is a possibility that the board you installed was not done correctly. Please return and review us again once this is corrected.
Glen Burnie, MD
I wanted to submit my review for the work done on my garage door to fix a broken torsion spring. When I scheduled the appointment I was given the window of 1:00-3:00 PM for arrival time. Derrick called me at about 12:30ish to let me know he would be there in about 20 minutes, so he was there at my home a few minutes BEFORE the time-frame I was given. To me this was great. I'm a busy guy and it was a nice touch that he got there when he did because I had an event scheduled for later that afternoon, but I really wanted to have the door fixed. In no time Derrick assessed the problem and gave me an estimate for the parts and service he was going to provide, and even gave me the option to upgrade to a 2-spring setup. (I declined and stayed with a 1-spring setup.) Once we had decided on the repair option, Derrick immediately got busy, had the repair done in no time, was extremely polite and friendly answering any question I had, and in general made it a very pleasant experience. Not only did he replace the broken torsion spring but he also trued up my garage door tracks, lubricated all the points that needed to be lubricated, and in general tuned up the door so that now it runs smoothly, and it's less than half as loud as it was previously. Something I'd like to address that was mentioned negatively in another review was the price of the parts and service. The spring that went in is rated between 30 and 50 thousand cycles, which replaced the original 10,000 cycle spring, so they used quality parts to fix my door. In addition to that, Derrick clearly knows exactly what he's doing - I believe that when someone develops knowledge and skill related to a task that those skills and knowledge are worth something. I had no qualms paying what I did for the parts or labor, and I will recommend Precision Garage Door of Baltimore to anyone I know who needs a repair on their garage door. Thanks Derrick for hooking me up! Service was quick, professional, and it took a load off of my mind knowing that the door was repaired correctly with parts that are warrantied, and will last for years and years to come.
- Patrick Gleason
Thank you for your kind words about your experience with Precision. We wish we had a million customers like you! You understand the value of the product that we offer, and appreciate the quality!
Columbia, MD
The work performed was fine. The prices, however, were not. $125 per spring? $35 per safety cable? I understand that your price builds in labor, but I can buy the same springs for $25 online. Given those prices and the time required to install the pair of springs, I calculate a labor/ overhead rate of $200/ hour. I'm sorry, but I can't see how that rate is justified
- Jon Faul
Mr. Faul, We appreciate your comments, and strive for 100% satisfaction. Please know that the parts you buy online are not the same superior parts we use. Our springs are 30000 cycle springs, where most are 5-10000. We use only superior parts and back them with our warranty, that you will not get online. Our trucks are fully stocked, and our technicians are trained and cried. We carry workmanship comp I durance, which many companies do not,. Without this, the I juried worker could sue you the homeowner. We are not the most inexpensive company, but we stand behind our work, and are licensed and insured.
Severn, MD
I'm very pleased with the company service. Great telephone customer service. Appointment was schedule for same day service too. Service was clean, good estimate on labor & parts. Fast and very proffesional installation. Thank you and most definately will reccommend to friends and family. Attentively, Jorge H. Gonzalez
- Jorge Gonzalez
We strive for 100% customer satisfaction, and are pleased that you were happy with our work and customer service.
Severna Park, MD
Came the same day I called; arrived on time and repair was done within 20 mins. Technician was courteous and repaired door quickly. Garage door now works and is much quieter.
- nancy lewis
Thank you for your comments and your business!
Windsor Mill, MD
Precision and especially Derrick deserve a 5 star rating! Garage doors are like rocket science to me and Derrick analyzed and fixed my door in about 20 minutes-- amazing!! The young man was very polite and tolerant of my ignorance regarding garage doors. He provided me some really good insight into replacing the door sometime in the near future. There is no doubt in my mind that I will call Precision when I'm ready for the new door. Also, the lady that scheduled the appointment was equally polite and informative.
- Donald Russell
Columbia, MD
Very courteous and professional.
- tony simmons
Product:
Technicians: Derrick E
Ellicott City, MD
Excellent service; called fifteen minutes before arriving; well mannered gentleman;repairs completed and doors working fine. Thank you.
- Shirley Stewart
Owings Mills, MD
I really liked the fact that I could call on sunday and set up an appointment for the following day. He called first and came early which was great.
- Lynn Montgomery
Thank you for your kind words and for your business! Our customers love Derrick!
As a homeowner, I have seen my share of shady, conniving, thieving contractors and repairmen. Not this time. I was almost giddy over how prompt, polite, and accommodating, my technician Derrick was. I had a problem with my remotes not working some of the time. As luck would have it, they worked perfectly when Derrick tested them. He understood my dilemma, offered an option, and in the meantime(at my request)programmed 2 new key fob remotes, and 2 car homelink buttons. I could not believe the attention to customer service! And the service call was only $49.95! These are my new "GO TO GUYS." I'll be sure to spread the word, too. Thanks Precision Doors. I wish I had found you 2 years ago when my garage door broke, but that's ok. I've got the right company now.
- Sharon Welborn