Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 1945 reviews, averaging 4.85 Stars:
Towson, MD
We appreciate your patience and your kind words. We try to be punctual, but often find the previous customer had much more repair needed than what was indicated.
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Severn, MD
Barry was outstanding!! He is definitely a valuable asset to the company. Barry provided excellent customer service. He explained everything as he was getting ready to do it. Barry was very knowledgeable about the doors even though it was an older model of motor. He handled the job very accurately and quickly. I will use this company again and will recommend that my friends use the company and request Barry as the technician.
- Cathy Johnson
Thank you for your kind words about Barry. He always gets reviews like yours,and is an asset to Precision. We appreciate your business.
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Manchester, MD
I am extremely disappointed what occurred. When I called to make the appointment, I told them what type of door opener we had (Genie) and I was told they will work on that type. When the employee arrived, he said they did not work on that type. We still had to pay the service fee. I want my money refunded since I told them what type we had ahead of time.
- Pam Harris
Thank you for bringing this to our attention. Our technician should have been able to better inform you that some Genie parts are more expensive to replace, along with the other parts of your door that would need repair. We will use your comments in our training. A refund is on the way to you.
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Sparks Glencoe, MD
Mike C showed up a little earlier than the scheduled appointment but he did call saying so. He identified the problem with the opener immediately and proceeded to fix it. He explained what he was doing and why and even tested the repair several times while explaining (and also testing) the safety features of the opener. Mike also gave some tips for maintenance. Quality service. Perfect.
- Joe Kaszak
Thank you for choosing Precision for your garage door needs. We appreciate your business!
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Ellicott City, MD
Great prompt service. Quickly fixed the problem by turning up the power on our craftsman garage door opener. Charged us only the service fee. Thanks!
- Mary Pagan
We appreciate your business! Thank you!
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Sykesville, MD
Hi, we received very professional service, from the first phone call to make the appointment, to the Technician, Mike C. Mike C. was prompt, courteous and very knowledgeable. He explained the work and answered every question thoroughly. Would recommend this company and Technician highly based upon our experience.
- Kathy Phelps
Thank you for your kind words and especially your business with Precision!
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Catonsville, MD
In the world we live in today--there are many reasons to be skeptical of repair service people. This company I would give all 5 stars. Explain the situation to me and handle in a timely fashion---It was snowing outside and I was surprised to see them but they came. A+ service and courteous service people.
- Freida Porter
Awesome review for our technician! Thank you for your confidence and your business!
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Ellicott City, MD
We had builder-installed garage doors for over 17 years and they just started acting up recently - the automatic opener would often not be able to close them. My Dad, my son, and I tried various things over several days with no success and finally we called a pro. Mike C. arrived a few hours after we called on a Friday morning. In an hour or so he had replaced the springs and rollers and the doors operate amazingly smoothly now. I'm writing this review a week later and they are still working great. Mike was very professional and easy to deal with. Overall we're very satisfied.
- Robert Craig
We appreciate the kind words about Mike. We try to make sure all of our customers have a pleasant experience with Precision.
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Perry Hall, MD
Although the price was more then I expected, the technician completed the job and was pleasant and informative.
- Connie Divelbliss
We appreciate your business!
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Owings Mills, MD
Technician was excellent and very knowledgeable and professional
- Lawrence Hopkins
Thank you for choosing Precision!
Ellicott City, MD
Mike called about a half hour before arriving well within the two hour window. He diagnosed the problem and did a rebuild and replaced the door opener. He was very courteous and did a great job. The door works so much better and quieter after the service. The only issue at all is the lock on the garage control box does not work to keep the remotes from opening the door.
- Wilbur Hundley
Thank you for your comments and your business. We appreciate our customers!
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Annapolis, MD
Install was completed in less than an hour. No mess left. Installer explained how to use.
- Richard Proday
Thank you for choosing Precision for your garage door needs. We appreciate your business!
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Ellicott City, MD
Mike showed up early after a notification phone call. He explained the repair options clearly and concisely, and then proceeded to do a solid and professional job fixing and maintaining our garage doors. Quick, efficient and cleaned up after himself - how could ask for more from someone I hired to do repairs ? I highly recommend this company.
- James Hill
Thank you for your kind words about Mike. Our customers love his professional manner and kind personality. Thank you for choosing Precision!
Glenwood, MD
In September, we had Precision install new springs and rollers on our garage door. After a month, there was still some unevenness in the door
- Joel Goodman
Call us and we will come back out and fix anything that is wrong. We cannot level your garage floor, however.
Annapolis, MD
The technician was professional, personable, and helpful. He explained everything before he proceeded and included information that we needed to know. Very pleased!
- Judy Flood
Thank you for choosing Precision!
Manchester, MD
Very reliable service and technicians.
- Cheryl Farkas
Thank you for your business!
Clarksville, MD
I was charged for a service call even though the call was to inspect your company
- Peter Kruus
The service call is to come to your home. We have to pay our technicians and maintain our vehicles in this service industry. Thank you for your understanding.
Severna Park, MD
Whole new system. Mike was professional and very nice to my wife and family. He took the time to help us program out cars too. He was great.
- Brandon Robertson
Great job, Mike! Thank you for your business!
Mount Airy, MD
We were very disappointed with the original information that was provided on the initial phone call for a summary price versus what we actually had to pay. We were told we would need to replace the torsion spring costing between 120 and $270 minus the 45.00 service fee. Our technician was knowledgeable and was very thorough as he told us we needed to torsion springs and some other parts. He actually wanted to complete additional service work than we could afford. We ended up spending $600 just disappointed that we were told one figure paid another price. We were also told that the torsion springs had a lifetime warranty very disappointed to find out that that was not the case at all. We would ask that whoever answers the phones should know the right information to provide to customers
- David Lawson
Thank you for your comments, and allowing us to pass this information to our customer service center. We will continue to monitor what they are telling customers, as they are not in the garage when answering the phones.
Owings Mills, MD
We replaced 4 pulleys and wire on 2 doors. Installer was capable and arrived on time and did a good job. Parts included labor and the job was extremely expensive considering the pulleys cost $4.95 at Home Depot but I was charged more than $50 for each plus the cost of the service call... the total price was more than $437.00 so was considered very expensive.
- Gregory Bolster
We appreciate your comments and your business. Thank you!
Parkville, MD
Prompt next-day service. Friendly and capable repair services! Thanks very much!
- Dean Roland
Thank you for choosing Precision for your garage door needs. We appreciate your business.
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Ellicott City, MD
Excellent service. Mike C showed up on the promised time and explained what needs to be fix and how much it would cost. The entire repair event couldn
- Amir Siddique
Thank you! We hear many positive comments about the work that Mike does, along with his professionalism. We appreciate your business.
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Catonsville, MD
Service on a Saturday in just a few hours. Service was on time and very professional. A very positive experience, which made a stressful day very positive.
- Joseph Ellis
We appreciate your business! Thank you for choosing Precision!
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Baltimore, MD
I chose Precision door after searching on the internet. I scheduled the first weekend appointment available. The technician came to my house and then said he couldn't repair it because it wasn't a liftmaster. I went back and looked at the website and it said that they repaired ALL major brands including the brand of my opener. After calling the person at the center said they should be able to service all brands. She contacted the technician who said they could not repair it because of the brand. The technician never even looked at the brand which is expressly listed on the website as one that they do not repair. The technician lied, the company wasted my time and my garage door is not repaired.
- Jessica Boyd
Thank you for allowing us to discuss this issue with you, and to clarigy the issue with your opener. We hope we were successful in providing an alternative solution.
Sparrows Point, MD
Mike was very professional, explained everything to me and made the necessary repairs and adjustments in a timely matter.
- Steve Waters
Thank you for choosing Precision for your garage door needs!
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Hanover, MD
Alan was extremely knowledgable and provided excellent customer service. I received 5 Star service for my garage spring repair and overall maintenance.
- Donald Coleman
Thank you for your comments, and especially your business. We love to hear from our customers!
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Towson, MD
Great job. Arrived on time. Got the job done in short order. Very professional all the way.
- Maria Eagan
Thank you for choosing Precision!
Freeland, MD
Garage door repair and new motor needed. Called early in am and the soonest they could get out was between 10-12am. Pleasantly surprised, maybe shocked? Mike came out and explained what needed to be done. Timely and quickly fixed. Very professional. Call, you won't be disappointed!
- Crystal Brasel
Thank you for your comments! We try hard to please all of our customers, and to provide quality work. We appreciate your business!
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Elkridge, MD
Michael E was very professional, courtesy and knowledgeable. He worked efficiently and tried to simple and less costly solutions first.
- Lisa Ferri
We appreciate your comments about Mike E and especially your business!
Westminster, MD
I called around for estimates and knowledge. Precision had the best price, professionalism and service. The prior company I had called didn't even show up for there appointment. The technician found and fixed the problem quickly and gave me some additional information about maintenance to extend the life of my garage doors. I would recommend this company to anyone.
- Cindy Benton
Thank you for your kind words and for choosing Precision! We especially appreciate the recommendations!
Although I waited much longer than promised, Mike was able to quickly evaluate the problem, gave me several options from repair to new installation. I opted for a repair and he did a very thorough job. I hope it lasts as long as the original.
- Morton Wood