Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 2094 reviews, averaging 4.85 Stars:
Glen Burnie, MD
We appreciate your business and your comments.
Annapolis, MD
Barry wa great , not only did he show up shortly after I called he was professional , very kniwkedgeable, got the garage door fixed and did a Great job.
- Carolyn Duvall
Thank you for your business!
Product:
Baltimore, MD
I came across the website for Precision while looking for another company. When I called to make an appointment, the young lady that answered the phone was very professional and provided all the information that I need to make a decision. The technician (Garry) called as requested and arrived as promised. He did an excellent job and pointed out some simple maintenance tasks that would extend the life of my door. I am very pleased with the service I received.
- Dennis Moulden
Thank you for your comments about Garry. We appreciate your business!
Product:
Ellicott City, MD
I would actually make this 4.5 stars if I could. I called, very last-minute after another garage door repair company canceled on me, late on a day when the weather was particularly brutal and still managed to get someone from Precision to come over and fix our garage that very evening. The work seems to be holding up, and the technician was very pleasant. I am subtracting 1/2 a star because he brought the ladder through our house and took a chunk out of the trim around our dining room entrance (which I now have to sand and repaint) and also because the price seemed a bit high compared to what our research had us expecting. Overall, however, we were grateful for the emergency visit, the work seems well-done, and both the receptionist answering the phones and technician doing the work were very pleasant to work with.
- Shari Youngblood
Thank you for your comments and your business. We are looking into the incident with your trim, as we always try to avoid coming through a home, if possible. I understand Mike offered to fix the damage himself. Our manager will be contacting you.
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Columbia, MD
My garage door was broken and needed to be replaced in an urgent manner. Precision came out in the morning and by 1:00 in the afternoon, I had a new door being installed. Everyone was professional and very timely. Would recommend highly!!
- Kristina Mcdermott
We are happy we could accommodate you in such a quick manner. Thank you for your business.
Annapolis, MD
Cleveland and Dom were pleasent, efficient and professional, moreover the new door glides perfectly - well done!
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Thank you for sharing your comments. We appreciate your business!
Arnold, MD
Our increasingly erratic garage door finally refused to open. Garry's diagnosis was not that the opener had failed, as we thought, but was due to the incorrect size springs that had been put there by another garage door company. Everything now works so much better than it ever has.
- Douglas/ruth Rabin
Thank you for taking the time to review your service. We appreciate our customers!
Product:
Reisterstown, MD
Professional and they honored a spring warranty that was previously installed.
- James Yarsky
Thank you for your business and your comments.
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Severn, MD
They completely the job quickly and professionally. Everything went perfectly.
- Dan Sommer
We appreciate your business! Thank you!
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Severna Park, MD
Barry was terrific, on time, professional. Very pleased with the service.
- Robert
Thank you for choosing Precision for your garage door needs!
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Reisterstown, MD
What great customer service! I called at 830am and was told someone would be at my house between 12-4p. Barry was at my house before noon. He actually arrived early and notified me by phone that he would wait for me to arrive. He quickly diagnosed the problem with my keypad, told me what it would cost to repair it and worked with me to reprogram the access codes. He did a thorough assessment of the other parts of my garage doors and made a recommendation of another repair in the near future. The whole visit lasted about 20 minutes. He was a pleasure to work with. I would highly recommended Precision (and Barry) to anyone needed help with their garage doors.
- Mary beth Livingston
That's what we love to hear! Thank you for taking the time to review your experience with Barry and Precision Garage Doors!
Product:
Ellicott City, MD
5. Barry was awesome and a credit to your compny.
- John Foy
Thank you for your comments and your business.
Product:
Ellicott City, MD
Well, I just had the work done today so I reserve judgment on the product but I CAN say how outstanding the response and service was. Barry was extraordinarily responsive and very service oriented. His attention to detail and focus on informing the customer about all the details of the installation were very much appreciated. He is an ace you need to keep on your staff and orient new team members. Will let you know if I have any concerns about the unit itself. Thx
- Roy Harris
Thank you for choosing Precision for your garage door needs!
Product:
Owings Mills, MD
I have used the services of Precision Overhead Garage Door Service in the past, and once again, when I needed them, they were there right away. I called on a freezing Saturday at about 11:40, explaining that I have a senior in the house and was worried about the cold, since the garage door would not close. I was given a window of 12-4 that day. I had the great luck to have Barry be close by, and he called within 15minutes of hanging up with the dispatcher. He was at the door in 30 minutes. Barry is extremely knowledgeable and customer oriented. He diagnosed the problem in minutes, just like an experienced doctor. He explained the problem in understandable terms and offered several options as solutions. At no time did he pressure me to take any option, but left it to me to decide. I chose an option that cost much more than I had planned for, but it made perfect sense. He set to work immediately to remedy several problems and was finished in less than an hour. After he finished, he explained carefully what he did, what the problems were, and how he decided to tackle them. He showed me the wear on the parts he took off, and explained what the cause was. He patiently answered my questions, and was totally responsive and a consummate professional about the whole procedure. From start to finish, from my initial call, the resolution was less than two hours. Barry should teach classes to other service providers about manners, on time service, and professional expertise. He is a tremendous asset to your company. I will always refer Precision. As a Realtor, I have many referral possibilities.
- Carole Levine
Thank you very much for taking the time to write a review of your experience with Precision Garage Doors. We appreciate your continued confidence and trust in our company. We especially love your comments about Barry. He treats his customers in a way that they know he has their best interests at heart. He takes the time to ensure the customer is educated about their garage door, and offers several solutions. Barry takes pride in his work, and it shows. We look forward to serving you and your neighbors in the future.
Product:
Clarksville, MD
I give 5 stars! Darrell was my technician today. He was very professional and he took his time to diagnose my issue. The garage door was out of balance and he was very thorough in making sure I didn't have any other issues. This is my second time using Precision. I highly recommend them. The first time I was also very pleased with the work.
- Linda Eisenberg
Thank you for your kind words about Darrell. We appreciate your business and look forward to serving you again in the future.
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Ellicott City, MD
Quick, courteous, reasonably priced.
- Jennifer Goldszmidt
We appreciate your business!
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Hanover, MD
Gary, the service man, was very knowledgeable, explained everything to me, and quickly resolved our issue.
- Kendrick Smith
Thank you for your kind words about Garry.
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Pasadena, MD
Garry was very professional and helpful with info on upkeep. I would recommend with out hesitation.
- Bernard Renaud
We look forward to serving you again. Thank you.
Product:
Pasadena, MD
I'm upset that I had to pay a service call fee for you to replace the springs on my garage door. The springs had been replace and was still under warrant. This does not make any sense. I understand about paying for the labor for the installation of the springs but not for a services call for warrant work.
- Lucy Cook
Thank you for allowing us to work with you to resolve this issue.
Product:
Pasadena, MD
Prompt, Reliable and Friendly. Excellent workmanship. If you need it done professionally this is the place. This is truly a customer service driven contractor.
- Wayne Jubb
We appreciate your business and your comments.
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Reisterstown, MD
Prompt and excellent service. Rated 5.
- Lance Mcknight
Thank you for choosing Precision!
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Columbia, MD
Very thorough job by very knowledgeable technician. Many thanks!
- Marion Thompson
We appreciate your business!
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Fulton, MD
Mike C. did a great job of both explaining what was wrong and fixing the problem. I appreciated the fact that your website identified who the technician would be so that I could identify him by sight. Terrific service, and I will recommend you to anyone!
- Chris Wilcox
Thank you for choosing Precision!
Product:
Owings Mills, MD
I highly recommend this company. They are very professional & they did a great job. They arrived right on time & finished the repairs in less the an hour. I'm extremely satisfied with their service.
- Bob Friedlander
We appreciate your business and your confidence in Precision!
Product:
Parkton, MD
We had Barry come to our home to service our garage door. He was extremely courteous and professional. He told us what the issues were and gave us different options for solutions. Barry was very clear when explaining each option so that we could make the best choice. I would definitely recommend Precision to anyone who is looking for garage door repair/service!
- Megan Parker
Thank you for choosing Precision!
Product:
Hampstead, MD
Reading reviews at other sites (HomeAdvisor, Yelp, etc.) you'll find that most reviews will say that this company is prompt and that their service is at least adequate. However, you'll also note that almost all complaints are about their prices. From my personal experience, I'd say that those reviews are spot on. In my case, their service was prompt, adequate, and extremely expensive. In fairness, I didn't do my homework as I should have (it's what happens when you get in a hurry), so the prices may or may not have been in line with industry standards. All I can do is present what I paid and let the reader be the judge. So... they charged me $340 for two torsion springs. Research on the net suggests that torsion springs range from $40 to $80 a piece. A set of torsion cables cost me $100. Looking around the net, cables fall in the $10 to $20 range each. Labor and service fee was approximately $125 for about an hours worth of work. All in all I would say their markup on parts is pretty hefty. This seems especially so considering that the online prices I noted above also are marked up (Home Depot etc. also make some profit on their sale - they don't sell their springs at cost). In the end, I feel like I got a bit burnt on this business transaction. I guess it's the price you pay when you rush and don't do your homework. Will I do business with this company again? Probably not - or at least not until I do more research into what the industry standard (competitors) rates/prices are.
- Tim Thompson
Thank you for your comments. Our prices are higher than others, but that is because we only use high quality parts, trained technicians and offer warranties that others don't. You can order from online, but you will not be receiving the same quality of parts, nor the trained technician to install them. We've had calls from customers injured while trying to rewind a spring, and will not try that again.
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Woodstock, MD
5 Stars. We have been using Prevision for several years now and we are always able to get a fast appt. Service was excellent and quick & Tech was polite and helpful.
- Ryan
Thank you for your comments and your business!
Product:
Middle River, MD
Harry was very professional and did a wonderful job fixing our garage door problem. I really appreciate the phone call an hour before his arrival. I would gladly refer Precision to everyone!
- Frank Lanzi
Thank you for your comments about Barry and especially your business.
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Lutherville Timonium, MD
Five Star! I was out of town on business and our door would not close which you can imagine is gut wrenching for safety reasons. Our tech Barry was professional, on time and worked around my schedule to get our door repaired quickly! More companies need to replicate this model. Thanks, Mark
- Mark Robinson
Wow! Thank you for your comments. We appreciate your business.
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Woodbine, MD
Brian arrived within the scheduled time frame, identified the problem and made the necessary repairs within an hour. I would recommend to anyone!
- Jan Zanger
Thank you for your business!
Product:
Barry promptly arrived to service and then install a new opener. Due to the weather, he even came in on Sunday. He was professional, friendly, and completed the installation within 2 hours. I will call Precision again.
- Kristi Bernstein