Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 1945 reviews, averaging 4.85 Stars:
Westminster, MD
Thank you for the kind words about your experience with Precision!
Sparks Glencoe, MD
Precision was recommended to me by Servicemaster. They were prompt in responding & calling to see what our needs were which happened to be a repair. Bill Byrne arrived promptly on time and found that a hungry squirrel had chewed through a line. He fixed the problem quickly and is coming back to fix the sealing around the door which we didn't realize could be replaced. We are very happy with the workmanship and Bill's recommendations
- Thomas Fitchett
We appreciate your business, and the time you took to write a review.
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Pikesville, MD
bill was very good and tryed to salvage my old opener; however, it was decided to replace it. He was very good.
- Phillip CAPLAN
Thank you for your business!
Randallstown, MD
Thank you for the prompt service.
- Veronica Moore
We appreciate your business!
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Columbia, MD
Derrick conducted a Garage Door Tune-up and installed Ultra Quiet Rollers. He provided the results after his 25-point Safety Checklist inspection, and recommended a lubrication schedule. He was very informative and professional at all times - outstanding customer service and care. I will contact Precision in the future for any garage door issues.
- James Parks
Derrick makes a point of explaining all necessary work to his customers. Thank you for your business!
Ellicott City, MD
Derrick was very pleasant, but unfortunately my opener went crazy right after he left. Kept opening and closing on its own.
- John Kassab
Thank you for your comments regarding Derrick. He is an outstanding technician. I spoke with him about this matter. He informed me that you had ordered your own circuit board and could not get the remotes programmed. He programmed the remotes as instructed. Derrick is going to order the proper circuit board and install it. There is a possibility that the board you installed was not done correctly. Please return and review us again once this is corrected.
Glen Burnie, MD
I wanted to submit my review for the work done on my garage door to fix a broken torsion spring. When I scheduled the appointment I was given the window of 1:00-3:00 PM for arrival time. Derrick called me at about 12:30ish to let me know he would be there in about 20 minutes, so he was there at my home a few minutes BEFORE the time-frame I was given. To me this was great. I'm a busy guy and it was a nice touch that he got there when he did because I had an event scheduled for later that afternoon, but I really wanted to have the door fixed. In no time Derrick assessed the problem and gave me an estimate for the parts and service he was going to provide, and even gave me the option to upgrade to a 2-spring setup. (I declined and stayed with a 1-spring setup.) Once we had decided on the repair option, Derrick immediately got busy, had the repair done in no time, was extremely polite and friendly answering any question I had, and in general made it a very pleasant experience. Not only did he replace the broken torsion spring but he also trued up my garage door tracks, lubricated all the points that needed to be lubricated, and in general tuned up the door so that now it runs smoothly, and it's less than half as loud as it was previously. Something I'd like to address that was mentioned negatively in another review was the price of the parts and service. The spring that went in is rated between 30 and 50 thousand cycles, which replaced the original 10,000 cycle spring, so they used quality parts to fix my door. In addition to that, Derrick clearly knows exactly what he's doing - I believe that when someone develops knowledge and skill related to a task that those skills and knowledge are worth something. I had no qualms paying what I did for the parts or labor, and I will recommend Precision Garage Door of Baltimore to anyone I know who needs a repair on their garage door. Thanks Derrick for hooking me up! Service was quick, professional, and it took a load off of my mind knowing that the door was repaired correctly with parts that are warrantied, and will last for years and years to come.
- Patrick Gleason
Thank you for your kind words about your experience with Precision. We wish we had a million customers like you! You understand the value of the product that we offer, and appreciate the quality!
Columbia, MD
The work performed was fine. The prices, however, were not. $125 per spring? $35 per safety cable? I understand that your price builds in labor, but I can buy the same springs for $25 online. Given those prices and the time required to install the pair of springs, I calculate a labor/ overhead rate of $200/ hour. I'm sorry, but I can't see how that rate is justified
- Jon Faul
Mr. Faul, We appreciate your comments, and strive for 100% satisfaction. Please know that the parts you buy online are not the same superior parts we use. Our springs are 30000 cycle springs, where most are 5-10000. We use only superior parts and back them with our warranty, that you will not get online. Our trucks are fully stocked, and our technicians are trained and cried. We carry workmanship comp I durance, which many companies do not,. Without this, the I juried worker could sue you the homeowner. We are not the most inexpensive company, but we stand behind our work, and are licensed and insured.
Severn, MD
I'm very pleased with the company service. Great telephone customer service. Appointment was schedule for same day service too. Service was clean, good estimate on labor & parts. Fast and very proffesional installation. Thank you and most definately will reccommend to friends and family. Attentively, Jorge H. Gonzalez
- Jorge Gonzalez
We strive for 100% customer satisfaction, and are pleased that you were happy with our work and customer service.
Severna Park, MD
Came the same day I called; arrived on time and repair was done within 20 mins. Technician was courteous and repaired door quickly. Garage door now works and is much quieter.
- nancy lewis
Thank you for your comments and your business!
Owings Mills, MD
quick and good service
- Sergei Strizak
We appreciate your business. Thank you.
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Alesia, MD
Very pleased with everything and everyone-from the office to the install. John was great. I really appreciate that he had his own trash box and cared about my home.
- C. Bradley
Thank you for your kind words. We appreciate your business.
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Lutherville Timonium, MD
Derrick was friendly, efficient & personable.You have been my garage door company of choice for some years & I would not hesitate to recommend you others!
- Martha & stan Weiman
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Windsor Mill, MD
Precision and especially Derrick deserve a 5 star rating! Garage doors are like rocket science to me and Derrick analyzed and fixed my door in about 20 minutes-- amazing!! The young man was very polite and tolerant of my ignorance regarding garage doors. He provided me some really good insight into replacing the door sometime in the near future. There is no doubt in my mind that I will call Precision when I'm ready for the new door. Also, the lady that scheduled the appointment was equally polite and informative.
- Donald Russell
Columbia, MD
Very courteous and professional.
- tony simmons
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Technicians: Derrick E
Ellicott City, MD
Excellent service; called fifteen minutes before arriving; well mannered gentleman;repairs completed and doors working fine. Thank you.
- Shirley Stewart
Owings Mills, MD
I really liked the fact that I could call on sunday and set up an appointment for the following day. He called first and came early which was great.
- Lynn Montgomery
Thank you for your kind words and for your business! Our customers love Derrick!
Ellicott City, MD
I contacted Pecision late in the morning and Derrick came to the house by 3 PM. Within 30 minutes the broken spring was replaced. Customer Service is top notch starting with initial phone contact through completion of work.
- Craig Wehr
Derrick is an outstanding technician, and we are happy to have him! Thanks for your feedback and your business!
Reisterstown, MD
This is the third time we have used Precision. (2 minor repairs and a replacement) Each time Derrick has been our technician. He is extremely knowledgeable about the product and professional in every regard. He is a credit to the company. Because of Derrick and the people on the the phones when we called about our garage problem, we would not hesitate to recommend Precision to anyone that needs a repair.
- Jeffrey Alperstein
Thank you for your comments! Derrick is an asset to our company, and customers love him! We strive to perform outstanding customer service, and it appears we have done it again. Thank you!
Finksburg, MD
Both the company and the service technician were great. The ad said same day and you were at my house same day; which is what I wanted since I was home today. Your Tech, Barry, was awesome, introduced himself at my front door, very pleasant and got right down to work. Identified the problem with my door in 15 seconds, which I failed to do in 4 hours and fixed it 5 minutes later at a reasonable cost. I was very satisfied with the entire process! Thank you.
- bruce robinson
Barry is truly a professional technician in all aspects. He enjoys his customers and strives to make sure they understand all work needed. We look forward to serving you and your neighbors in the future.
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Nottingham, MD
Allan was our tech. Allan did an awesome job on our grarge door repair. He was very professional, and friendly.
- John Ford
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Towson, MD
Polite service person . Took time to explain everything. Called and let me know they were running late.
- elizabeth wise
Lutherville Timonium, MD
This is a fabulous company. Their customer service is top notch!! I contacted the Precision for a garage door repair. I was given the time range they would be out and the name of the technician. The technician, Derrick, came out within the scheduled time and was professional and courteous. He took the time to explain what the problem was and what needed to be done to take care of it... no surprises. I would highly recommend this company. If you care about great customer service, competent technicians and a company with integrity then Precision is the one for you!!
- kathryn sweren
We appreciate your comments, but most of all your trust in Precision!
Catonsville, MD
Technician was courteous and knowledgeable. Service was prompt.
- deborah grant
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Owings Mills, MD
Problem with door sensor. Received same day appointment. Very pleased with service tech.
- Saundra Jackson
Crofton, MD
Derrick was friendly, timely, knowledgable and experienced. Excellent work and i selected the service package that included spring, pulley, roller replacement, installation of safety cables and a 7 year warranty on parts and service. This definitely a company I would recommend to anyone needing any type of garage door service or replacement.
- Mrs Thomas
Randallstown, MD
I was completely satisfied with the service. The technician was prompt,pointed out the problems with the doors and provided excellent service.I requested service for just one of the garage doors on Angie's List. Please note I requested this service without my husband being aware of it because he wants to do everything in the home. You know how men can be and he is not getting any younger.(LOL). He was so impressed he now wants service done on his side of the garage. Now I have to set up an appointment for him. I can't thank you enough!
- Darlene Jefferson
Upperco, MD
I am thrilled with the professional service of Precision Garage. The technician, Derrick, was great. Friendly, courteous and explained everything to me. Everyone in the company communicated promptly on the day I scheduled and Saturday. It is refreshing to find a company that works on Saturdays ( I am a teacher) and has all the
- Micky Deegan
Gambrills, MD
Excellent service and technician.
- Janice Hemelt
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Columbia, MD
Excellent service. Quickly diagnosed the problem and provided several repair options.
- David Silberberg
Wow! I'm very impressed with the service. Absolutely wonderful. Scheduling was easy, I received a email reminder, the technician worked to repair the problem, and even showed up earlier than later in the time frame given. I'm sorry I didn't call earlier but will definitely call again if I have a problem! Another very satisfied customer! Thank you, Bill!
- Sue Donaldson