Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 1927 reviews, averaging 4.84 Stars:
Columbia, MD
Thank you for your kind words and your continued business with Precision. We appreciate our customers!
Baltimore, MD
On time, fast, professional, courteous, knowledgeable, honest and efficient... When we're ready for a new garage door, we don't need to shop around for bids. And for now, our garage door is repaired and will last us until we're ready to get a new one. This is the kind of service that makes for loyal customers.
- David Banks
We appreciate your kind words and your confidence in Precision! We work hard to make sure our customers are educated about their doors, but most of all, satisfied with the service they receive. Thank you!
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Ellicott City, MD
Technician came at the beginning of the given time range, did a thorough check of our door mechanism and replaced parts that had broken and that had contributed to the damage of our garage door mechanism. The technician was speedy and courteous.
- Brian and Vivian Stone
Thank you for your kind words about Derrick and Precision. We appreciate your business!
Sykesville, MD
I have never been more pleased. Derrick was early and solved the problem in a few minutes. Reassembled, tested, and lubricated my system. Mentioned a couple of things I should keep an eye on and was on his way. After a week of accomplishing nothing except a visit to the emergency room, all is as it should be. Derrick was professional and courteous. I should have called Precision first!
- Charles Bona
We are so glad everything worked out for you, and Derrick was able to assist you. Thank you for your confidence and kind words! Hope you are healing quickly!
Catonsville, MD
I am sorry I can't remember the service technician. He arrived at the time he stated. He quickly diagnosed and repaired the problem. I will definitely use this company again
- Debbi Russell
Thank you for your kind words about the technician, Bill. We appreciate your business.
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West Friendship, MD
Very prompt service. We are happy with our new garage door openers and the installation. Our technician was John, and he was friendly and knowledgeable. We will definitely use you in the future, and will recommend your company to our friends and family.
- Kevin Cox
We appreciate your kind words about Precision, and particularly about John. Thank you for your recommendations and your business!
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Baltimore, MD
Derrick, who identified the problem (a broken circuit board) and Bill, who fixed it, were very friendly and helpful. I certainly would use this company again.
- Paul Lukacs
Thank you for your review. We work hard as a team to make sure our customers are pleased with the service they receive from Precision.
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Pikesville, MD
Derrick did a great job with our garage door repair, was honest and informative. Would recommend this company/Derrick without reservation. Thanks
- Paula Lebow
Thank you for your kind words about Precision and Derrick. Our customers love him! Thank you for your business!
Sykesville, MD
Derrick did a great job repairing our garage door! He showed up on time, explained the problem to us, and very efficiently repaired the door- which needed a new spring. It now works great, and we would use your company again, and recommend you to others. Thanks alot!
- Michelle Stack
Thank you for your kind words about Derrick and our company. We appreciate your business!
Ellicott City, MD
I was very pleased with how the service call was handled from beginning to end. When I had a problem with making an appointment to have a garage door tune-up later in the month, the person went ahead and fit me in that week. Derrick showed up a little late that day (some jobs took longer than expected) but the company had called me twice earlier to warn that he was delayed and Derrick himself apologized for being late. Then he got right to work and did a tune-up plus ... after consulting with me ... replaced the "rollers" on the garage door. The door now opens really smoothly and quietly.
- leah laurange
We try to make sure our customers are informed and satisfied. Thank you for your business.
Jessup, MD
Although the timeframe window was not met, I did receive a call stating that the tech was running late. Derrick arrived and assessed the repairs needed for the garage door. Gave us a reasonable price, was professinal and did a great job pretty quickly. I'm satisfied and would recommend Precision to others.
- Jacqueline Brown
We appreciate your comments and your business!
Catonsville, MD
Derrick was timely and represented the company very professionally. I plan to purchase new garage doors in the near future and I will call your company.
- James Webb
We look forward to working with you again in the near future!
Westminster, MD
Wow! I'm very impressed with the service. Absolutely wonderful. Scheduling was easy, I received a email reminder, the technician worked to repair the problem, and even showed up earlier than later in the time frame given. I'm sorry I didn't call earlier but will definitely call again if I have a problem! Another very satisfied customer! Thank you, Bill!
- Sue Donaldson
Thank you for the kind words about your experience with Precision!
Sparks Glencoe, MD
Precision was recommended to me by Servicemaster. They were prompt in responding & calling to see what our needs were which happened to be a repair. Bill Byrne arrived promptly on time and found that a hungry squirrel had chewed through a line. He fixed the problem quickly and is coming back to fix the sealing around the door which we didn't realize could be replaced. We are very happy with the workmanship and Bill's recommendations
- Thomas Fitchett
We appreciate your business, and the time you took to write a review.
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Pikesville, MD
bill was very good and tryed to salvage my old opener; however, it was decided to replace it. He was very good.
- Phillip CAPLAN
Thank you for your business!
Randallstown, MD
Thank you for the prompt service.
- Veronica Moore
We appreciate your business!
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Columbia, MD
Derrick conducted a Garage Door Tune-up and installed Ultra Quiet Rollers. He provided the results after his 25-point Safety Checklist inspection, and recommended a lubrication schedule. He was very informative and professional at all times - outstanding customer service and care. I will contact Precision in the future for any garage door issues.
- James Parks
Derrick makes a point of explaining all necessary work to his customers. Thank you for your business!
Ellicott City, MD
Derrick was very pleasant, but unfortunately my opener went crazy right after he left. Kept opening and closing on its own.
- John Kassab
Thank you for your comments regarding Derrick. He is an outstanding technician. I spoke with him about this matter. He informed me that you had ordered your own circuit board and could not get the remotes programmed. He programmed the remotes as instructed. Derrick is going to order the proper circuit board and install it. There is a possibility that the board you installed was not done correctly. Please return and review us again once this is corrected.
Glen Burnie, MD
I wanted to submit my review for the work done on my garage door to fix a broken torsion spring. When I scheduled the appointment I was given the window of 1:00-3:00 PM for arrival time. Derrick called me at about 12:30ish to let me know he would be there in about 20 minutes, so he was there at my home a few minutes BEFORE the time-frame I was given. To me this was great. I'm a busy guy and it was a nice touch that he got there when he did because I had an event scheduled for later that afternoon, but I really wanted to have the door fixed. In no time Derrick assessed the problem and gave me an estimate for the parts and service he was going to provide, and even gave me the option to upgrade to a 2-spring setup. (I declined and stayed with a 1-spring setup.) Once we had decided on the repair option, Derrick immediately got busy, had the repair done in no time, was extremely polite and friendly answering any question I had, and in general made it a very pleasant experience. Not only did he replace the broken torsion spring but he also trued up my garage door tracks, lubricated all the points that needed to be lubricated, and in general tuned up the door so that now it runs smoothly, and it's less than half as loud as it was previously. Something I'd like to address that was mentioned negatively in another review was the price of the parts and service. The spring that went in is rated between 30 and 50 thousand cycles, which replaced the original 10,000 cycle spring, so they used quality parts to fix my door. In addition to that, Derrick clearly knows exactly what he's doing - I believe that when someone develops knowledge and skill related to a task that those skills and knowledge are worth something. I had no qualms paying what I did for the parts or labor, and I will recommend Precision Garage Door of Baltimore to anyone I know who needs a repair on their garage door. Thanks Derrick for hooking me up! Service was quick, professional, and it took a load off of my mind knowing that the door was repaired correctly with parts that are warrantied, and will last for years and years to come.
- Patrick Gleason
Thank you for your kind words about your experience with Precision. We wish we had a million customers like you! You understand the value of the product that we offer, and appreciate the quality!
Columbia, MD
The work performed was fine. The prices, however, were not. $125 per spring? $35 per safety cable? I understand that your price builds in labor, but I can buy the same springs for $25 online. Given those prices and the time required to install the pair of springs, I calculate a labor/ overhead rate of $200/ hour. I'm sorry, but I can't see how that rate is justified
- Jon Faul
Mr. Faul, We appreciate your comments, and strive for 100% satisfaction. Please know that the parts you buy online are not the same superior parts we use. Our springs are 30000 cycle springs, where most are 5-10000. We use only superior parts and back them with our warranty, that you will not get online. Our trucks are fully stocked, and our technicians are trained and cried. We carry workmanship comp I durance, which many companies do not,. Without this, the I juried worker could sue you the homeowner. We are not the most inexpensive company, but we stand behind our work, and are licensed and insured.
Severn, MD
I'm very pleased with the company service. Great telephone customer service. Appointment was schedule for same day service too. Service was clean, good estimate on labor & parts. Fast and very proffesional installation. Thank you and most definately will reccommend to friends and family. Attentively, Jorge H. Gonzalez
- Jorge Gonzalez
We strive for 100% customer satisfaction, and are pleased that you were happy with our work and customer service.
Severna Park, MD
Came the same day I called; arrived on time and repair was done within 20 mins. Technician was courteous and repaired door quickly. Garage door now works and is much quieter.
- nancy lewis
Thank you for your comments and your business!
Owings Mills, MD
quick and good service
- Sergei Strizak
We appreciate your business. Thank you.
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Alesia, MD
Very pleased with everything and everyone-from the office to the install. John was great. I really appreciate that he had his own trash box and cared about my home.
- C. Bradley
Thank you for your kind words. We appreciate your business.
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Lutherville Timonium, MD
Derrick was friendly, efficient & personable.You have been my garage door company of choice for some years & I would not hesitate to recommend you others!
- Martha & stan Weiman
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Windsor Mill, MD
Precision and especially Derrick deserve a 5 star rating! Garage doors are like rocket science to me and Derrick analyzed and fixed my door in about 20 minutes-- amazing!! The young man was very polite and tolerant of my ignorance regarding garage doors. He provided me some really good insight into replacing the door sometime in the near future. There is no doubt in my mind that I will call Precision when I'm ready for the new door. Also, the lady that scheduled the appointment was equally polite and informative.
- Donald Russell
Columbia, MD
Very courteous and professional.
- tony simmons
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Technicians: Derrick E
Ellicott City, MD
Excellent service; called fifteen minutes before arriving; well mannered gentleman;repairs completed and doors working fine. Thank you.
- Shirley Stewart
Owings Mills, MD
I really liked the fact that I could call on sunday and set up an appointment for the following day. He called first and came early which was great.
- Lynn Montgomery
Thank you for your kind words and for your business! Our customers love Derrick!
Reisterstown, MD
This is the third time we have used Precision. (2 minor repairs and a replacement) Each time Derrick has been our technician. He is extremely knowledgeable about the product and professional in every regard. He is a credit to the company. Because of Derrick and the people on the the phones when we called about our garage problem, we would not hesitate to recommend Precision to anyone that needs a repair.
- Jeffrey Alperstein
Thank you for your comments! Derrick is an asset to our company, and customers love him! We strive to perform outstanding customer service, and it appears we have done it again. Thank you!
Our door was installed by Precision a few years ago. This is. The first problem we've had. Derrick was our service technician and was courtious and fast. Door works great again!
- Mark Devault