Garage Door Repair in Baltimore Metro Area - Page 87

Phillip CAPLAN

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

bill was very good and tryed to salvage my old opener; however, it was decided to replace it. He was very good.

Veronica Moore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for the prompt service.

James Parks

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Derrick conducted a Garage Door Tune-up and installed Ultra Quiet Rollers. He provided the results after his 25-point Safety Checklist inspection, and recommended a lubrication schedule. He was very informative and professional at all times - outstanding customer service and care. I will contact Precision in the future for any garage door issues.

John Kassab

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Derrick was very pleasant, but unfortunately my opener went crazy right after he left. Kept opening and closing on its own.

Patrick Gleason

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I wanted to submit my review for the work done on my garage door to fix a broken torsion spring. When I scheduled the appointment I was given the window of 1:00-3:00 PM for arrival time. Derrick called me at about 12:30ish to let me know he would be there in about 20 minutes, so he was there at my home a few minutes BEFORE the time-frame I was given. To me this was great. I'm a busy guy and it was a nice touch that he got there when he did because I had an event scheduled for later that afternoon, but I really wanted to have the door fixed. In no time Derrick assessed the problem and gave me an estimate for the parts and service he was going to provide, and even gave me the option to upgrade to a 2-spring setup. (I declined and stayed with a 1-spring setup.) Once we had decided on the repair option, Derrick immediately got busy, had the repair done in no time, was extremely polite and friendly answering any question I had, and in general made it a very pleasant experience. Not only did he replace the broken torsion spring but he also trued up my garage door tracks, lubricated all the points that needed to be lubricated, and in general tuned up the door so that now it runs smoothly, and it's less than half as loud as it was previously. Something I'd like to address that was mentioned negatively in another review was the price of the parts and service. The spring that went in is rated between 30 and 50 thousand cycles, which replaced the original 10,000 cycle spring, so they used quality parts to fix my door. In addition to that, Derrick clearly knows exactly what he's doing - I believe that when someone develops knowledge and skill related to a task that those skills and knowledge are worth something. I had no qualms paying what I did for the parts or labor, and I will recommend Precision Garage Door of Baltimore to anyone I know who needs a repair on their garage door. Thanks Derrick for hooking me up! Service was quick, professional, and it took a load off of my mind knowing that the door was repaired correctly with parts that are warrantied, and will last for years and years to come.

Jon Faul

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The work performed was fine. The prices, however, were not. $125 per spring? $35 per safety cable? I understand that your price builds in labor, but I can buy the same springs for $25 online. Given those prices and the time required to install the pair of springs, I calculate a labor/ overhead rate of $200/ hour. I'm sorry, but I can't see how that rate is justified

Jorge Gonzalez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I'm very pleased with the company service. Great telephone customer service. Appointment was schedule for same day service too. Service was clean, good estimate on labor & parts. Fast and very proffesional installation. Thank you and most definately will reccommend to friends and family. Attentively, Jorge H. Gonzalez

nancy lewis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Came the same day I called; arrived on time and repair was done within 20 mins. Technician was courteous and repaired door quickly. Garage door now works and is much quieter.

Sergei Strizak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

quick and good service

C. Bradley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very pleased with everything and everyone-from the office to the install. John was great. I really appreciate that he had his own trash box and cared about my home.

Martha & stan Weiman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Derrick was friendly, efficient & personable.You have been my garage door company of choice for some years & I would not hesitate to recommend you others!

Donald Russell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision and especially Derrick deserve a 5 star rating! Garage doors are like rocket science to me and Derrick analyzed and fixed my door in about 20 minutes-- amazing!! The young man was very polite and tolerant of my ignorance regarding garage doors. He provided me some really good insight into replacing the door sometime in the near future. There is no doubt in my mind that I will call Precision when I'm ready for the new door. Also, the lady that scheduled the appointment was equally polite and informative.

tony simmons

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very courteous and professional.

Shirley Stewart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service; called fifteen minutes before arriving; well mannered gentleman;repairs completed and doors working fine. Thank you.

Lynn Montgomery

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I really liked the fact that I could call on sunday and set up an appointment for the following day. He called first and came early which was great.

Craig Wehr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I contacted Pecision late in the morning and Derrick came to the house by 3 PM. Within 30 minutes the broken spring was replaced. Customer Service is top notch starting with initial phone contact through completion of work.

Jeffrey Alperstein

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is the third time we have used Precision. (2 minor repairs and a replacement) Each time Derrick has been our technician. He is extremely knowledgeable about the product and professional in every regard. He is a credit to the company. Because of Derrick and the people on the the phones when we called about our garage problem, we would not hesitate to recommend Precision to anyone that needs a repair.

bruce robinson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Both the company and the service technician were great. The ad said same day and you were at my house same day; which is what I wanted since I was home today. Your Tech, Barry, was awesome, introduced himself at my front door, very pleasant and got right down to work. Identified the problem with my door in 15 seconds, which I failed to do in 4 hours and fixed it 5 minutes later at a reasonable cost. I was very satisfied with the entire process! Thank you.

John Ford

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Allan was our tech. Allan did an awesome job on our grarge door repair. He was very professional, and friendly.

elizabeth wise

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Polite service person . Took time to explain everything. Called and let me know they were running late.

kathryn sweren

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is a fabulous company. Their customer service is top notch!! I contacted the Precision for a garage door repair. I was given the time range they would be out and the name of the technician. The technician, Derrick, came out within the scheduled time and was professional and courteous. He took the time to explain what the problem was and what needed to be done to take care of it... no surprises. I would highly recommend this company. If you care about great customer service, competent technicians and a company with integrity then Precision is the one for you!!

deborah grant

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was courteous and knowledgeable. Service was prompt.

Saundra Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Problem with door sensor. Received same day appointment. Very pleased with service tech.

Mrs Thomas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Derrick was friendly, timely, knowledgable and experienced. Excellent work and i selected the service package that included spring, pulley, roller replacement, installation of safety cables and a 7 year warranty on parts and service. This definitely a company I would recommend to anyone needing any type of garage door service or replacement.

Darlene Jefferson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was completely satisfied with the service. The technician was prompt,pointed out the problems with the doors and provided excellent service.I requested service for just one of the garage doors on Angie's List. Please note I requested this service without my husband being aware of it because he wants to do everything in the home. You know how men can be and he is not getting any younger.(LOL). He was so impressed he now wants service done on his side of the garage. Now I have to set up an appointment for him. I can't thank you enough!

Micky Deegan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am thrilled with the professional service of Precision Garage. The technician, Derrick, was great. Friendly, courteous and explained everything to me. Everyone in the company communicated promptly on the day I scheduled and Saturday. It is refreshing to find a company that works on Saturdays ( I am a teacher) and has all the

Janice Hemelt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service and technician.

David Silberberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service. Quickly diagnosed the problem and provided several repair options.

Julian Chang

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our installer Barry called me before he arrived on time. He explained alternative scenarios to fix my garage door/opener problems and took the time to answer my questions before the work initiated. Upon completion of the installation, Barry showed me how to operate the unit and helped me configure the opener to my vehicle. Professional service and work!

Allen Shay

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service tech arrived on schedule offered the right solution (based on my research) to the problem and repaired it within 2 hours. He was pleasant, professional and courteous. I put your sicker on the outside of my garage door as an expression of my level of satisfaction. Allen Shay