Tito C
Average: 4.95 stars
Tito C's Bio:
Eldersburg, MD
Reisterstown, MD
The Garage Door Spring died this Morning. Called Precision, they were very helpful with sending a Tech out to my house. They arrived quickly and before the 1-5 window I was quoted!!!! Tito called me when he was on his way to my house. Tito arrived and was very knowledgeable about my issue. He explained to me what needed to be done and completed the work quickly. I feel the price was reasonable! Tito was very professional and personable. I would recommend Tito and Precision to anyone. They also have Military Discounts for Veterans. Great Experience, terrific service from the initial phone call to Tito completing the work!!!!! Thank you Tito for coming to our house on a Sunday to fix our garage door!!!!!
- Bryan Klaput
Westminster, MD
Tito the Precision Door Tech was excellent! We were very pleased with his 'on the way' phonecall and and the efficient manner in which he described his work plan and way forward. Tito explemplified what a professional focused on customer service should be and do. Thank you TITO and Precision door. Our doors are working better than ever!
- Steven & Lavi Sherrill
Westminster, MD
We were stuck with 2 broken garage door springs in the morning with no way to open the garage door-Precision was able to make it to our house by that evening and the technician assessed the issue and had us back up and running in the next hour or so-you couldn’t beat that kind of service! Our technician was very knowledgeable and kept us updated on everything he was doing to correct our problem-thanks!
- Curtis Choplin
Hampstead, MD
Tito expertly restored my 20 yr old doors to better than new. Replaced several parts that had worn out and adjusted doors so there are no more gaps at the threshold. Highly recommend this company.
- Clay Hammett
Taneytown, MD
We called Precision Overhead Garage Door Service because 1 of our 2 garage doors failed & would not close completely. We have been in our home for 29 years and had 2 new replacement garage doors & openers improperly installed 8 years ago. Both doors needed total re-work; springs, rollers, cables, pulleys, and struts. Fortunately both the doors & openers were still is good shape. Although the cost of job was more than my wife and I expected when we made the appointment, the quality of the materials & workmanship by Tito was totally worth it! Tito did an excellent job! He actually took the time to show my wife how much smoother/quieter the doors operated. We are so happy with the results, we will be calling Tito/Precision Garage Overhead Door Service for an annual inspections. We highly recommend Tito/Precision Door Service to everyone!
- Mark LeBelle
Westminster, MD
The technician, Tito, is an asset to this company. He was very professional, prompt, diagnosed and fixed the problem efficiently and was spot on. Highly recommend Precision.
- Linda S.
Phoenix, MD
Tito our technician was excellent, very efficient, expalined everything needed, did a thorough job, very pleased with our new garage door opener. Highly recommend Precision to all!
- Mike Moore
Baltimore, MD
I was very pleased with your company's appointment process. I called for a general service / maintenance appointment because I don't no anything about garage door maintenance. Logic tells me that garage doors have to wear out at some point in time; therefore, something has done to maintain these things. The next morning Tito came to my home and did a great job explaining the problems with my 20 year old garage doors and corrected current and impending problems. He did not feel that we needed to make any major purchases. He recommended general maintenance, replacement of some very important parts and told me what I should be doing to reduce future problems. Tito is very personable and explained everything. Great job communicating his recommendations. I will definitely contact Precision again for future service needs.
- Ron Kaplan
Rosedale, MD
Very professional ????????????????
- Nadine Lemande
Westminster, MD
I had a an existing garage door modified about a year ago by Precision, to a torsion spring setup. Although it was somewhat expensive in my opinion, the technician was very professional and did a great job. Fast forward to this year, a little more than a year after the installation. I was having an issue with my garage door opener not working. I discovered that the door would not stay open when I tried to open it manually (with the opener disengaged.) I called the company to have a technician come out and adjust the spring tension. When I called, the woman at Precision courteously set me up an appointment for the next day. The technician came out at the very beginning of the four-hour time slot, pushed my car out of the way so he could work ( I had forgotten to move it, and my wife was having trouble as it was a stick shift) and balanced the door. I wasn’t home at the time, but when I can home I tested it out. The door is well-balanced and very easily opens and closes, and stays open and closed when it’s supposed to. Additionally, they didn’t charge me for the service, as it was still under warranty. I am completely satisfied with the product and the support. Fantastic service!
- Chris Naugle
Parkton, MD
NON FIX NONREPAIR!
- Gene Kermisch
Westminster, MD
I was very pleased with my technician Toto. He was professional, knowledgeable and efficient. My garage doors open so smoothly, in a power outage I can disconnect the door with the emergency pull rope and easily open the door by hand. No more calling a neighbor!
- Mikki Agius
Catonsville, MD
Tito was awesome!! Only going to request him for the other garage door. This one was an emergency and I am so glad that he was the technician. He replaced everything, 35 years old, minus the door itself which is in good condition
- Kathie Panasuk
New Windsor, MD
Mike was amazing. Very polite and explained everything very well.
- Alyssa Berkheimer
Reisterstown, MD
9/7/2022 - Great Service from Tito and Precision Garage Door. Tito was the consummate professional, found things that needed service I didn't know about. Absolute Pro job, the garage door is butter smooth now, and much quieter. Highly Recommend this company and will be using them again if necessary.
- Chris Van Winkle
Reisterstown, MD
BEWARE!!! GO WITH ANOTHER COMPANY...WAY OVERPRICED LABOR CHARGE wrapped into product prices!!. Had service today for replacement of 2 springs, 3 pulleys and 2 cable wires. Tito quoted cost at $924.00 and if I replaced 12 rollers, with their best rollers, for one single garage door the cost would be $1214.00. The parts themselves costs no way over $250 - $300 dollars in my opinion. However, based on the quoted price, that would make the LABOR charge roughly $600.00 to $900.00 and for a job that only took approx. 1hr to 1 1/2 hour to complete. Tito the technician justification was that based on the skill level of the technician with more than 22yrs experience in repairing garage doors and due to COVID, all pricings are going up. Sorry, not buying that rational or attempted justification for the inflated prices. So basically, a Precision Garage Door Technician will cost a customer a minimum $600 to do one hour of labor work. Per the technician the green colored springs are their very best and cost about $100+ a piece, okay but the remaining LABOR CHARGE WRAPPED INTO THE PRICES OF THE PARTS IS OUTRAGEOUS. ***GO WITH ANOTHER COMPANY FOR YOUR GARAGE REPAIRS *** This company in my opinion is more geared towards commercial business repairs where a company can foot these outlandish & outrages overcharges, but definitely not for the simple residential home customers. Do yourself a favor and get yourself 2-3 estimates from other companies before going this company, unless you just wades of money laying around to spend on pulleys, springs and cables.
- Lolita Buie- knight
Cockeysville, MD
Excellent job. Technician was very knowledgeable and efficient in repairing a malfunctioning garage door.
- Parker Ferguson
Cockeysville, MD
Fantastic: Tito & Nick were my Techs Called and advised they were on their way. They are friendly while remaining professional. Did a thorough check on garage door opener that had been damaged in a recent horrific storm. It was determine the unit was FRIED. Beyond revival. They explained all that needed to be done, since the unit was pushing ten years old such as replacing the wheels and the pulleys. The door itself was/is in great shape. When done they explained the updated features on the new unit. I am totally happy and satisfied with their demeanor and professionalism.
- Carol Blodnikar
Pikesville, MD
Very pleased by technician’s (Tito Cruz) informative responses and demeanor in dealing with our concerns. Would recommend Precision for any future repairs on our unit.
- Frances Davenport
Middle River, MD
Great service! Tito was amazing and did a fantastic job. I would highly recommend using Precision!
- Todd Sherman
Lutherville Timonium, MD
Tito is an excellent professional. Pleasant demeanor, knowledgeable and explained all details and answered all my questions, efficient with evident skill - a pleasure to watch as he got things done!
- Elias Shayas
Lutherville Timonium, MD
Service was excellent from the moment my call was answered until Tito pulled out of my driveway. I don't need to tell you that Tito is superb at his job: intelligent, knowledgeable, courteous, explained each step to me before beginning. He presents the image I would want to see if he were working with/for me.
- Richard Walk
Owings Mills, MD
So happy with the service we received! Tito C. did a fantastic job with our garage door repair. I really appreciated the same day service and highly recommend Precision.
- Brigit Murphy
Lutherville Timonium, MD
The Tech - Tito, inspected and replaced both Springs, Torsion Cable, Center Bearing, & 10 Heavy duty Rollers. Very Professional and explained everything. I will recommend to anyone e who needs Garage Door Repairs.
- Bill Walter
Pikesville, MD
Tio is very competent and personable
- Joel Levin
Marriottsville, MD
Had the total replacement of all major parts. The Tech - Tito was extremely knowledgeable and excellent explaining everything. He is very good and would recommend him to anyone.
- John Kerr
Eldersburg, MD
Very professional.
- Ronald Flint
Owings Mills, MD
We called Precision to look over both our 33 year old garage doors. My wife’s door had a lift spring break, and I wanted to have both doors refurbished if possible. Tito; our Precision Tech arrived Sunday morning on time in the snow, and assessed our doors within 15 minutes. He said our doors and lift motors were in great shape, but all the hardware, other than the tracks should be replaced. He showed us an estimate on his computer, and told us he had all the materials he needed to put our doors back to what they were when new. He said he would bring them up to current safety codes, and lower my maintenance for them as well. He took the time to show me how my roller had failed, and compared his replacement parts with my originals. After he showed me the quality of his parts, we approved the work. It took him about 3 hours to install and adjust all our rollers, cables, springs, and pulleys. For safety, he also installed a containment system for all 4 lift springs. We’ll no longer have to worry about a broken spring doing damage to one of our cars, or my motorcycle. Although the cost of job was more than my wife and I expected when we made the appointment, the quality of the materials & workmanship far exceeded our expectations. We’re happy with our results, and Tito couldn’t have been more proud of the job he did. He actually took the time to disconnect my wife’s door from its drive system with the emergency pull rope, to show us how easily the door opened by hand. Pride in workmanship is something you don’t always find today.
- Dale Schnepf
Sparrows Point, MD
The service technician was awesome. He was so personable. We are very pleased with the repair.
- Craig Debolt
First-class customer service! Last night, I was inside my garage when the torsion spring broke. I immediately called Precision (just like I did when the same thing happened 10 years ago). Autumn responded by scheduling my repair appointment, and Tito arrived less than 16 hours later. Both employees answered all of my questions in a personable, knowledgeable, friendly, and informative manner.
- Dennis Morgan