Read what people are saying
about Precision Garage Door in:
Baltimore Area, MD
Precision Garage Door of Baltimorehas received 344 reviews, averaging 4.80 Stars:
Baltimore, MD
Joan, Thank you so much for your time to review and rate us. It is our #1 goal to provide expert, friendly and timely service to our customer and we sincerely appreciate your business and the opportunity to service your garage door needs in the future should they arise.
Product:
Middle River, MD
We found the advertisement for your company online. It was very informative about the services you provide. I like the technicians that came to access and fix by broken garage door. Preston and John we very helpful explaining things to me and efficient at their jobs. They had to order some parts and gave me an estimate. About 2 weeks later they sent Olaniyi and Timmy to complete the garage door repair. They did an excellent job. I would recommend this company to anyone who needs a door.
- Jacqueline
Jacqueline, Thank you so much for your time to review and rate us. It is our #1 goal to provide expert, friendly and timely service to our customer and we sincerely appreciate your business and the opportunity to service your garage door needs in the future should they arise.
Middle River, MD
I called the referrals from my neighbors. All 3 companies were booked for the day,and offer appointments for the next day...I was looking at not being able to get to work.. I started calling companies listed in the yellow pages. I called Precision. I was told , they were booked, but schedule me with an emergency appointment which would mean a service could be completed after 6 pm with,an extra cost.. I agree to wait. An hour after the conversation,the General manager called. He heard my conversation with dispatch,.. He dispatched a contractor who came 1.5 hour after talking to the dispatcher. The fee was LESS than the competitors... I highly recommend this,company
- Bridget Senior
So glad we could help you Bridget!
Product:
Baltimore, MD
Wonderful service recently to repair my opener. Very helpful, friendly, professional service man. Thanks
- Larry Waterbury
So glad we could help, Larry!
Product:
Windsor Mill, MD
Great service
- Georgetta Robinson
Thanks so much for taking the time to leave us a review and for your business.
Product:
Gwynn Oak, MD
I would have wanted to give a better review. This was my second time getting service from this company. Again I was disappointed In the time slot they had given me. Once again between 12:00pm - 4:00pm. Just for them to show up at 6:25pm? I called them thru out the day to check on my appointment and same answer was given each time. When I called at 3:35? They said he still had two calls in front of me. I said can you call the tech and verify he will make it. Before she called them I asked if there was a opening the next day, and she said yes between 8am-12pm. I said check with your tech before we make that decision. So in short I waited for the tech. Around 5:45pm? I called again and they said OH HE WILL BE THERE WITHIN 15-20 min. He did show up, the young man apologized for the company and said I was cancelled on his work order. The tech did great work. All he had to do was replace wire cable. 15-20 min and he was done The cost did not match the supplies and labor.
- Jeff Grimes
Product:
Baltimore, MD
Great response and fixed the issue quickly. Would recommend if you need any garage door repairs.
- Susan Wilfong
Baltimore, MD
Precision is responsive, timely, and does excellent work. A spring broke and the door was unusable. Barry was dispatched quickly. He gave me advance notice when he would arrive, quickly assessed the situation, and did a thorough job explaining what needed to be done, the options, and the cost. He got the repair done quickly, showing me what he'd done how to maintain it. He clearly understands what customer service is.
- Michael Tan
Catonsville, MD
Service was great Tech was very Professional . answered all concerns .
- Bonnie King
Product:
Baltimore, MD
Excellent service by repairman Rick on fixing the garage door!
- Evelyn Tannenbaum
Catonsville, MD
Rick G. is a very professional and thorough technician. He got my door back in good working order quickly, answered all my questions and showed me some things to look out for in the future. We were definitely pleased with the service Rick provided!
- Alfred Guy
Baltimore, MD
Automate Garage door repair by Rick involved getting a new mechanism installed. Precision Door Company very easy to deal with, organized and everything went as promised. Rick came prepared for any eventuality, Rick’s service was outstanding in every way. I will always choose this company. Susan Baltimore, MD
- Susan Tonascia
Product:
Baltimore, MD
They were definitely later than they said they would be, however, they more than made up for it with their exceptional communication and customer service. Our technician was professional, knowledgeable, and incredibly nice. I will, for sure, be using, and recommending, this company again.
- Amy Borth
Baltimore, MD
I always use Precision Garage Door for service. Reliable, competent, always find the problem and fix it. I wouldn't use anyone else. Francisco was excellent. I learned some important facts about my garage door mechanism from him. That being said, I think $200 for a service call and a minor adjustment was way too much.
- Kathleen Citro
Catonsville, MD
I got a same day appointment. Rick came and knew immediately what was wrong with my garage door. More importantly, Rick showed my husband and myself how to take care of the garage door going forward. We appreciated his patience with us and answering our all of our questions. Will definitely be calling Precision again!!
- Linda O'hara
Catonsville, MD
The repair needed was done accurately, timely and in good working order. The tech was knowledgeable and he explained what was needed for the repair every step of the way. He was very professional, too.
- Ann Ross
Baltimore, MD
5 star. Excellent knowledgeable technician who knew just what to do. Couldn't have been better.
- Linda Brown
Product:
Baltimore, MD
As usual, Precision was there when I needed them. By now vjntage garage door and Precision are old friends. Yesterday a cable broke and less than 24 hours later Rick (an outstanding technician with perfect customer service skills) had it operational. Repairs are annoying, working with Precision is not.
- Peter Espenshade
Essex, MD
Very honest and friendly
- Howard Budner
Baltimore, MD
If the service continues to be as great as it was today and during my previous visit, I will definitely continue to use and recommend Precision. Derrick did the work today and was excellent at installing the opener and explaining to me how to use the new features that were not on my previous opener. Both techs from Precision (this visit and in the past) were terrific. I wholeheartedly recommend Precision to anyone needing work with a garage door.
- Susan Katz
Baltimore, MD
Excellent, prompt, friendly and complete service
- Rhonda Lipkin
Baltimore, MD
It is rear indeed when you are happy to pay a repairman, but that is how I felt when I paid Derrick B.! He was professional and helpful and worked efficiently. I am so happy with how my door now operates. Thank you Precision and especially thank you Derrick.
- Russell Karpook
Baltimore, MD
The technicians for this company are courteous, knowledgeable and efficient. Thank you to Rick!
- Mary Njoku
Essex, MD
Good job, efficient and fast great
- James Wynn
Product:
Baltimore, MD
Very good service. Technician was very professional, efficient and friendly. 5 stars all the way! Thanks
- Sid Sethy
Product:
Baltimore, MD
Your response time, effective communication and service were outstanding. The technician , Rick, was in a word , terrific. We were under tight time pressure to which he responded with calmness and effectiveness. You are fortunate to have such a competent and courteous employee. It was a five star by any measure.
- Joe Hardiman
Gwynn Oak, MD
Very nice guy, arrived on time. Very good at communicating. Thought I ordered a door. Showed up with a panel not a door said I would be contacted, still waiting to hear back.
- Elizabeth Jones
Product:
Baltimore, MD
Wow! Just WOW! People talk about great service, but that usually means just adequate. But Precision goes WAY above and beyond from the on-line chat when I scheduled this appointment, to the amazingly competent, polite, punctual, professionalism of our tech Rick G.--he is impressive and then some. The appointment was when promised, Rick called when on his way, and showed up exactly when expected. He got right to work and almost immediately recognized our problem. He took the time to show my husband where and how our issue occurred and resolved it perfectly.
- Deborah Debella
Baltimore, MD
As always, our technician (who was Rick this time) was knowledgeable, prompt, and courteous. He quickly diagnosed the problem and fixed it. We have used your service several times and are always happy with the service. Our only complaint this time is that the fee just for the *visit* was $195.00. That seems much higher than we have paid before. Again, Rick was terrific, but the base charge was high.
- Kathy
Sparrows Point, MD
We couldn't get our garage door to open up and get our car out of the garage, Rick showed up from Precision garage door and took a look at our springs and said that they were busted, he replace the springs and oil the tracks and was kind and courteous and I would recommend him to anyone in the neighborhood.
- Leroy Warlick
Product:
THE TECHNICIAN WAS VERY FRIENDLY, HOSPITABLE AND EXPLAIN EVERYTHING VERY THOROUGHLY. I HAD OPTIONS TO CHOOSE FROM AND WAS ABLE TO VIEW THE OPTIONS, LOOK AT THE WORK AND THEN MAKE A COMFORTABLE DECISION. SO FAR I AM PLEASED WITH THE RESULTS.
- Joan Wharton