Read what people are saying
about Precision Garage Door in:
Reisterstown | Towson Area, MD
Precision Garage Door of Baltimorehas received 473 reviews, averaging 4.88 Stars:
Lutherville Timonium, MD
Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.
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Lutherville Timonium, MD
Service was great when Mike arrived, but he arrived an hour after 11-1 window I was promised with no phone call. I was told by DJ that I would get a call back from a manager to
- Qasim Collidge
Thank you for your comments. We try hard to stay on schedule, but sometimes the job prior to yours takes longer than anticipated. We have reminded our technicians to call the customer if they are running late. He was very busy, but could have called you when he finished the previous job. Thank you for your business.
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Pikesville, MD
Work was done efficiently but I was disappointed that the old replaced unit was left on my garage floor. When I asked about hauling it away I was told they don't do that any more. If I had known that I would have gone elsewhere! Had to pay a junk mover to take it away. Very poor customer service.
- Monroe Saunders
Thank you for allowing us to make this right. Our technician was misinformed, and we have sent you a check to cover this cost.
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Nottingham, MD
Prompt, efficient service. Got a second opinion on what the problem was, and got the new part ordered right away (even though it was a Saturday). Fast, fabulous work. Mike C. went out of his way to give me some other maintenance instructions, too. Thanks!
- Melissa Madsen
Thank you for choosing Precision Door!
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Lutherville Timonium, MD
Fast,the lady in the office was very good,the guy that fixed it has been here before,so every thing went perfect.
- Michael McCall
We appreciate your business.
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Reisterstown, MD
On-time and very friendly. Got the job done with no issues. Very good service.
- Jim Trotman
Thank you for your kind words. We appreciate your business.
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Pikesville, MD
Thank you for sending a technician promptly, the next day. I appreciated the "heads up" features of your service. The e-mail to underscore the time and date for the service and the tech's call before arrival. The garage door would not shut. It kept on going up, and not completely down. Though it might have been a simple job for your technician, the fact that the door would not close was a invitation for robbery and/or rodents. Should someone ask for a recommendation, if they needed service, I would not hesitate to mention your company as a reliable and professionally managed service.
- Phyllis Karpe
Thank you for your business and your comments.
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Lutherville Timonium, MD
Service was requested to address two problems: 1)a door that didn't close completely and 2) a broken part, for which I had already purchased a replacement, that needed replacement. The first issue was almost immediately diagnosed as a door the that was rubbing against the lower part of the door frame. The frame was lubricated which corrected the problem. Long term it was suggested that the frame be sanded to provide more clearance (which I'll do soon). 2) The replacement part was installed by disassembling the guide tube, slipping on the replacement guide and re-assembling the guide tube and adjusting the chain. Adjusting the door to the proper up and down range took some doing but was ultimately done well. Mike (I don't know which one) was knowledgeable, patient and carful in the way he approached the work. By the way, I searched the internet for someone to call for the repairs and selected Precision because of the emphasis the web site placed on quality products used for replacement and repairs, as opposed to an emphasis on low price.
- Don Vrooman
We appreciate our customers. Thank you!
Owings Mills, MD
Mike is the best..friendly person Thanks again
- Tahlea McNeil
We think so! Thank you!
Reisterstown, MD
Great experience, same day service for a repair reasonably priced fast and professional. Would readily recommend precision door without hesitation.
- Robert Biggs
Thank you for choosing Precision for your garage door needs.
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Lutherville Timonium, MD
Alan did a great job....arrived on time, quickly completed the job and was well mannered.
- Ellen Voelkel
Thank you for your business!
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Stevenson, MD
Have used you before
- Susan Brenner
Thank you for your continued business.
Pikesville, MD
Derrick Easterday, the general manager, went out of his way to make things right for us. After several failed attempts by others at Precision to fix our garage door, Derrick took matters into his own hands to fix the problem. I am very appreciative of his professional manner, his attention to the problem and his extra time in solving it and making it right. Derrick represented your company very well and I am very grateful to him for being responsive and helpful! Thank you, D!!!!
- Louis Schwartz
Thank you for allowing us to show that we really do care about our customers and their satisfaction.
Owings Mills, MD
The only downside was that the service cost considerably more than I had anticipated.
- Sharon Ball
Thank you for choosing Precision. Please know that we only use high quality parts for a long lasting working door.
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Reisterstown, MD
what a pleasure to do business with such well organized and professional operation. technician was informative and friendly. work was done in a timely manner. I can not recommend this company highly enough.
- gary white
Thank you for your business and your recommendation. We truly appreciate our customers!
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Parkville, MD
Very prompt, pleasant and knowledgeable
- Arlene Buchta
Thank you for your comments and your business.
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Cockeysville, MD
Your Employee, Mike C. kept me informed of his arrival time. Mike went right to work upon arrival, diagnosed the gaarage door problem, re-programed the external key pad and was on his way. The good communication between your office, the technician and me was outstanding. I am a repeat customer - previous service calls were equally as good!
- gregory strouse
Thank you for your comments. Mike C does a great job, and customers love him!
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Lutherville Timonium, MD
Precision could not find the paper work from previous vists,the work at least half of it,may have been under warranty . I had two springs replaced,one broken,one in new condition ,I wonder why that one needed to be replaced,or even if it was replaced.Ihave lost the confidence in Precision that had been built up through having Derrick as my tech in the past.
- Michael McCall
We will certainly look into this. We don't want to lose any of our loyal customers. Derrick became our manager.
Owings Mills, MD
Outstanding service! Here's our top three: 1. An email sent with the technicians name and picture 2. A ACTUAL TIME for delivery that was honored (none of this "we will be there between 9am and 5pm-which no one likes)- the technician was prompt 3. Mike C was friendly, efficient, and great to talk with This is our second service - we had a spring installed a few months ago and that was also great. Thank you, The Gomes Family
- Casey Gomes
We certainly try to make sure all of our customers have the same opinion of Precision. Thank you for sharing!
Lutherville Timonium, MD
I was very disappointed with your company. I gave the information about our garage door opener (model,style, etc)over the phone and was scheduled for the service call. I was told that the technicians had the parts for that brand on their truck and in most cases they try to repair instead of having to replace. My technician didn't even attempt to fix our "old model" because the techs do NOT carry parts to that model on their trucks and in fact they don't even MAKE replacement parts for it anymore! $50 to tell me something that should have been communicated over the phone. Very disappointed at the lack of integrity and communication. I am fine with needing a new opener (not surprised) but the tech literally walked in 2 seconds and told me this info that should have been told over the phone. I could have THEN decided if I wanted them to come out and see if something else was wrong!
- Pam Lloyd
Thank you for your comments. We will use them in our training. We appreciate the opportunity to talk with you about why some of the older parts are no longer distributed.
Lutherville Timonium, MD
excellent communication on arrival times. Mike was very professional and courteous. Did a great repair and most importantly to me no pressure to purchase a new opener he did repair and advised me of the options available if I should have new problems later. definitely will use again if needed.
- Michael Lupton
We very much appreciate your business, and for telling others how professional we are. We strive to get comments like yours from all of our customers. Thank you.
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Pikesville, MD
Technician called ahead, was prompt courteous and competent.
- Jeanette Hatch
We appreciate your comments and your business! Thank you for choosing Precision for your garage door needs.
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Towson, MD
Although I waited much longer than promised, Mike was able to quickly evaluate the problem, gave me several options from repair to new installation. I opted for a repair and he did a very thorough job. I hope it lasts as long as the original.
- Morton Wood
We appreciate your patience and your kind words. We try to be punctual, but often find the previous customer had much more repair needed than what was indicated.
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Sparks Glencoe, MD
Mike C showed up a little earlier than the scheduled appointment but he did call saying so. He identified the problem with the opener immediately and proceeded to fix it. He explained what he was doing and why and even tested the repair several times while explaining (and also testing) the safety features of the opener. Mike also gave some tips for maintenance. Quality service. Perfect.
- Joe Kaszak
Thank you for choosing Precision for your garage door needs. We appreciate your business!
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Perry Hall, MD
Although the price was more then I expected, the technician completed the job and was pleasant and informative.
- Connie Divelbliss
We appreciate your business!
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Owings Mills, MD
Technician was excellent and very knowledgeable and professional
- Lawrence Hopkins
Thank you for choosing Precision!
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Owings Mills, MD
We replaced 4 pulleys and wire on 2 doors. Installer was capable and arrived on time and did a good job. Parts included labor and the job was extremely expensive considering the pulleys cost $4.95 at Home Depot but I was charged more than $50 for each plus the cost of the service call... the total price was more than $437.00 so was considered very expensive.
- Gregory Bolster
We appreciate your comments and your business. Thank you!
Parkville, MD
Prompt next-day service. Friendly and capable repair services! Thanks very much!
- Dean Roland
Thank you for choosing Precision for your garage door needs. We appreciate your business.
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Towson, MD
Great job. Arrived on time. Got the job done in short order. Very professional all the way.
- Maria Eagan
Thank you for choosing Precision!
Freeland, MD
Garage door repair and new motor needed. Called early in am and the soonest they could get out was between 10-12am. Pleasantly surprised, maybe shocked? Mike came out and explained what needed to be done. Timely and quickly fixed. Very professional. Call, you won't be disappointed!
- Crystal Brasel
Thank you for your comments! We try hard to please all of our customers, and to provide quality work. We appreciate your business!
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Very satisfied. I called Precision on Tuesday afternoon and scheduled an appointment for Wednesday morning to have my springs and cables replaced. Mike C arrived on time, gave me a quote immediately, and proceeded to finish the job within 30 minutes. Could not have been easier.
- Pat Redgate