Read what people are saying
about Precision Garage Door in:
Reisterstown | Towson Area, MD
Precision Garage Door of Baltimorehas received 464 reviews, averaging 4.88 Stars:
Owings Mills, MD
We appreciate your business and your confidence in Precision!
Product:
Parkton, MD
We had Barry come to our home to service our garage door. He was extremely courteous and professional. He told us what the issues were and gave us different options for solutions. Barry was very clear when explaining each option so that we could make the best choice. I would definitely recommend Precision to anyone who is looking for garage door repair/service!
- Megan Parker
Thank you for choosing Precision!
Product:
Lutherville Timonium, MD
Five Star! I was out of town on business and our door would not close which you can imagine is gut wrenching for safety reasons. Our tech Barry was professional, on time and worked around my schedule to get our door repaired quickly! More companies need to replicate this model. Thanks, Mark
- Mark Robinson
Wow! Thank you for your comments. We appreciate your business.
Product:
Owings Mills, MD
We were impressed with the professionalism and timeliness of Precision: Brian, our installer, came to our house on the same day that we called, and was efficient and knowledgeable. He was also very patient with my questions and my inquisitive children. The job was done very quickly, after which he did a safety inspection, where he pointed out (and fixed) a few things that were suboptimal about our setup. We would recommend Precision to anyone in need of garage door spring repair.
- Chirs Monson
Thank you for your kind words and your business!
Product:
Reisterstown, MD
Rating 5 +++ Truly outstanding!!! From initial call for help, to the completion of Service. ( On a Saturday, no less!!!) Have always worked with Derrick, but Brian provided Excellent and Professional Service, and is a true asset to your Business. Precision Door once again came to the rescue, and is why I continue to be a highly satisfied customer and would use no other, but Precision for my needs.
- Donald Wilson
Thank you! We appreciate your loyalty and confidence. Thank you for being a Precision Door customer.
Product:
Pikesville, MD
You guys are the best! From the "HELLO" upon answering your phone to the handshake at the end. My garage door opener was repaired within 24 hours of my request by an experienced and gentlemanly repairman, traits that are difficult to find these days. The garage doors work smoothly and quietly. 5 stars to you.
- Roy Goldstone
Wow! Thank you for your kind words. Those words are exactly what we love to hear from our customers! We strive to make sure all of our customers feel the same way you do. Thank you for your business and confidence.
Product:
Cockeysville, MD
I told your people the exact model garage door opener I had when I made the appointment. Surprise surprise you guys come today and don't install that kind then you try and upsell me by a grand. The old bait and switch which is being reported to the attorney general. Buyer beware.
- Greg Bandelin
Thank you for allowing us to speak with you directly about this matter. We did make some communication errors, and appreciate your time for allowing us to discuss this with you. You now have two very good openers and are able to receive a partial refund from us. We will be out to your home to do a free adjustment to your door, as our way to show you that we truly do care that our customers are pleased with the work we do.
Product:
Owings Mills, MD
Mike and Brian, and Precision Door Service in general, were just terrific. The technicians were honest, thoughtful, thorough, and just did a great job. This is a VERY legitimate company that must take care of its workers. While they may charge a little more for their services, things get done the RIGHT WAY and with no issues at all. Well worth ANY price difference, I fell that in the long run, their total costs will end up lower than alternatives due to jobs done right and VERY responsively.
- STUART OSER
Thank you for your kind words about our technicians and your garage door experience. We appreciate and value our customers.
Product:
Pikesville, MD
Definately 5 star service. Fast and knowledgable. Very professional. Everyone we spoke to had a first rate attitude and was ready to help solve our problem - and they did solve it!
- Steve Shapiro
Thank you for your kind words. We try hard to make the garage door experience a positive one.
Product:
Lutherville Timonium, MD
Your staff is prompt and professional. Thank you for taking care of my concern so quickly.
- Beth Edelstein
Thank you for choosing Precision for your garage door needs. We appreciate your comments.
Product:
Parkville, MD
SERVICE WAS GREAT. FAST. WILL DEFINITELY USE AGAIN. HIGHLY RECOMMENDED.
- Joe Ortt
Thank you for your business. We appreciate our customers.
Product:
Randallstown, MD
Your technicians were prompt and very knowledgeable. Great service.
- Vaughn Foreman
Thank you for your kind words! Our goal is to provide the best service in the most professional manner. We're glad we met your expectations!
Product:
Lutherville Timonium, MD
I don't appreciate the game my technician played by calling in his office to get approval to supposedly get me a discount which still cost me $370.00 for springs that only cost $25.00 for the pair. (15 minutes of work) will not be using again or recommending to anyone.
- Virda Hickman-Briscoe
We have standard prices for the springs we sell. These springs are high quality springs-30,000 cycle. The springs you are quoting are not of the same quality.Most likely, they are 3-5,000 cycles. Springs are replaced by our trained technicians, who have learned how to work efficiently and safely. We don't offer discounts to every customer. Our technician was trying to help you get the best and safest repair for your door. If you would like more information about the difference in spring costs, please call our office, and we will explain in more detail.
Product:
Towson, MD
The desk staff was very polite and courteous. The technician seems to be in a hurry. Did the job fine, but was messy leaving broken screws on the floor while replacing the hinges.
- Kalathil Shashi
Thank you for comments. We will use them in our training to enable our technicians to provide the best in customer service.
Product:
Glen Arm, MD
mike called to say he was on his way. He was very professional and extremely well versed about his work. thanks!
- Bea Robbins
Thank you for your kind words about your experience with Precision. We look forward to serving you and your neighbors in the future.
Reisterstown, MD
Mike is very professional.. Arrives on time.. Done the job so quickly. You can guarantee that your garage can be fixed in a day if you call before 12 noon as what the website says.
- Ephraim Gamolo
Thank you for being a Precision Door customer!
Product:
Cockeysville, MD
Service person was early to appointment and was done in less then a hour
- Wingate Pritchett
We appreciate your kind words and your business.
Product:
Owings Mills, MD
The first time I received service it was excellent and that is why Precision was my first choice this time. The evaluation and repair of my garage door was excellent once again. Service was prompt, professional and efficient. Thank you.
- Robyn Mitchell
Thank you for being a Precision Door customer!
Product:
Perry Hall, MD
We are repeat customers. Thanks for coming so quickly yet again to make the repair to our garage door.
- Rick Cheung
Glad to hear it! Thank you for choosing Precision!
Product:
Perry Hall, MD
I noticed my garage door spriong was broken last evening. I called this morning at 7:45am, had an appointment the same day a few hours later and a working garage door prior to noon. Everyone I dealt with at Precision Doors was courteous, friendly & helpful.
- Tom Benisch
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
Product:
Reisterstown, MD
The garage door was fixed well and quickly.
- Stephanie Kagen
Thank you for your business. We appreciate our customers!
Product:
Lutherville Timonium, MD
Very satisfied. I called Precision on Tuesday afternoon and scheduled an appointment for Wednesday morning to have my springs and cables replaced. Mike C arrived on time, gave me a quote immediately, and proceeded to finish the job within 30 minutes. Could not have been easier.
- Pat Redgate
Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.
Product:
Lutherville Timonium, MD
Service was great when Mike arrived, but he arrived an hour after 11-1 window I was promised with no phone call. I was told by DJ that I would get a call back from a manager to
- Qasim Collidge
Thank you for your comments. We try hard to stay on schedule, but sometimes the job prior to yours takes longer than anticipated. We have reminded our technicians to call the customer if they are running late. He was very busy, but could have called you when he finished the previous job. Thank you for your business.
Product:
Pikesville, MD
Work was done efficiently but I was disappointed that the old replaced unit was left on my garage floor. When I asked about hauling it away I was told they don't do that any more. If I had known that I would have gone elsewhere! Had to pay a junk mover to take it away. Very poor customer service.
- Monroe Saunders
Thank you for allowing us to make this right. Our technician was misinformed, and we have sent you a check to cover this cost.
Product:
Nottingham, MD
Prompt, efficient service. Got a second opinion on what the problem was, and got the new part ordered right away (even though it was a Saturday). Fast, fabulous work. Mike C. went out of his way to give me some other maintenance instructions, too. Thanks!
- Melissa Madsen
Thank you for choosing Precision Door!
Product:
Lutherville Timonium, MD
Fast,the lady in the office was very good,the guy that fixed it has been here before,so every thing went perfect.
- Michael McCall
We appreciate your business.
Product:
Reisterstown, MD
On-time and very friendly. Got the job done with no issues. Very good service.
- Jim Trotman
Thank you for your kind words. We appreciate your business.
Product:
Pikesville, MD
Thank you for sending a technician promptly, the next day. I appreciated the "heads up" features of your service. The e-mail to underscore the time and date for the service and the tech's call before arrival. The garage door would not shut. It kept on going up, and not completely down. Though it might have been a simple job for your technician, the fact that the door would not close was a invitation for robbery and/or rodents. Should someone ask for a recommendation, if they needed service, I would not hesitate to mention your company as a reliable and professionally managed service.
- Phyllis Karpe
Thank you for your business and your comments.
Product:
Lutherville Timonium, MD
Service was requested to address two problems: 1)a door that didn't close completely and 2) a broken part, for which I had already purchased a replacement, that needed replacement. The first issue was almost immediately diagnosed as a door the that was rubbing against the lower part of the door frame. The frame was lubricated which corrected the problem. Long term it was suggested that the frame be sanded to provide more clearance (which I'll do soon). 2) The replacement part was installed by disassembling the guide tube, slipping on the replacement guide and re-assembling the guide tube and adjusting the chain. Adjusting the door to the proper up and down range took some doing but was ultimately done well. Mike (I don't know which one) was knowledgeable, patient and carful in the way he approached the work. By the way, I searched the internet for someone to call for the repairs and selected Precision because of the emphasis the web site placed on quality products used for replacement and repairs, as opposed to an emphasis on low price.
- Don Vrooman
We appreciate our customers. Thank you!
Owings Mills, MD
Mike is the best..friendly person Thanks again
- Tahlea McNeil
We think so! Thank you!
I highly recommend this company. They are very professional & they did a great job. They arrived right on time & finished the repairs in less the an hour. I'm extremely satisfied with their service.
- Bob Friedlander