Read what people are saying
about Precision Garage Door in:
Reisterstown | Towson Area, MD
Precision Garage Door of Baltimorehas received 473 reviews, averaging 4.88 Stars:
Lutherville Timonium, MD
Thank you for your comments and your business.
Product:
Reisterstown, MD
Called on a friday to ask for someone to replace broken torsion spring on our garage door. made appointment for the next day, saturday afternoon. Mike , the tech. called in late morning to ask if he could come earlier and after giving the ok, he arrived about 10 o'clock and was finished by 11. He was very pleasant and professional, I would call them again next time my garage door needs service.
- Charles Davis
Thank you for choosing Precision for your garage door needs!
Product:
Pikesville, MD
Quick,fast and efficient. Thank you Mike C
- Daniel Plotkin
Thank you for taking the time to review your experience.
Product:
Reisterstown, MD
1 star rating. I contacted your company through the chat room and asked about repairing a garage door opener. Your representative asked what the issue was with the door and what model opener. I informed the representative of the issue and told them the garage door opener was a Genie H2000C. The representative said she could have a repairman at my home the next day. When the repairman arrived it took him one minute to tell me your company does not carry parts for Geneie models. My questions is why would you send a repair man out to fix a model that you do not carry part for? Basically I paid $50.00 for a repairman to tell me he can't service my opener. I would appreciate a phone call, 410-999-4654, with an explanation. Regards, Tim Redmond
- Tim Redmond
Thank you for allowing us to speak with you. We service some Genie openers, but it is often much more expensive to fix than replace.
Product:
Owings Mills, MD
My wife did a Google search and your establishment came up. Garry was very courteous and indentified the source of the problem immediately. Given his disposition and knowledge I would say that he's a great ambassador for your company and for this reason I would definitely recommend your services to others.
- Herb Gross
We appreciate our customers! Thank you for your comments.
Product:
Reisterstown, MD
Professional and they honored a spring warranty that was previously installed.
- James Yarsky
Thank you for your business and your comments.
Product:
Reisterstown, MD
What great customer service! I called at 830am and was told someone would be at my house between 12-4p. Barry was at my house before noon. He actually arrived early and notified me by phone that he would wait for me to arrive. He quickly diagnosed the problem with my keypad, told me what it would cost to repair it and worked with me to reprogram the access codes. He did a thorough assessment of the other parts of my garage doors and made a recommendation of another repair in the near future. The whole visit lasted about 20 minutes. He was a pleasure to work with. I would highly recommended Precision (and Barry) to anyone needed help with their garage doors.
- Mary beth Livingston
That's what we love to hear! Thank you for taking the time to review your experience with Barry and Precision Garage Doors!
Product:
Owings Mills, MD
I have used the services of Precision Overhead Garage Door Service in the past, and once again, when I needed them, they were there right away. I called on a freezing Saturday at about 11:40, explaining that I have a senior in the house and was worried about the cold, since the garage door would not close. I was given a window of 12-4 that day. I had the great luck to have Barry be close by, and he called within 15minutes of hanging up with the dispatcher. He was at the door in 30 minutes. Barry is extremely knowledgeable and customer oriented. He diagnosed the problem in minutes, just like an experienced doctor. He explained the problem in understandable terms and offered several options as solutions. At no time did he pressure me to take any option, but left it to me to decide. I chose an option that cost much more than I had planned for, but it made perfect sense. He set to work immediately to remedy several problems and was finished in less than an hour. After he finished, he explained carefully what he did, what the problems were, and how he decided to tackle them. He showed me the wear on the parts he took off, and explained what the cause was. He patiently answered my questions, and was totally responsive and a consummate professional about the whole procedure. From start to finish, from my initial call, the resolution was less than two hours. Barry should teach classes to other service providers about manners, on time service, and professional expertise. He is a tremendous asset to your company. I will always refer Precision. As a Realtor, I have many referral possibilities.
- Carole Levine
Thank you very much for taking the time to write a review of your experience with Precision Garage Doors. We appreciate your continued confidence and trust in our company. We especially love your comments about Barry. He treats his customers in a way that they know he has their best interests at heart. He takes the time to ensure the customer is educated about their garage door, and offers several solutions. Barry takes pride in his work, and it shows. We look forward to serving you and your neighbors in the future.
Product:
Reisterstown, MD
Prompt and excellent service. Rated 5.
- Lance Mcknight
Thank you for choosing Precision!
Product:
Owings Mills, MD
I highly recommend this company. They are very professional & they did a great job. They arrived right on time & finished the repairs in less the an hour. I'm extremely satisfied with their service.
- Bob Friedlander
We appreciate your business and your confidence in Precision!
Product:
Parkton, MD
We had Barry come to our home to service our garage door. He was extremely courteous and professional. He told us what the issues were and gave us different options for solutions. Barry was very clear when explaining each option so that we could make the best choice. I would definitely recommend Precision to anyone who is looking for garage door repair/service!
- Megan Parker
Thank you for choosing Precision!
Product:
Lutherville Timonium, MD
Five Star! I was out of town on business and our door would not close which you can imagine is gut wrenching for safety reasons. Our tech Barry was professional, on time and worked around my schedule to get our door repaired quickly! More companies need to replicate this model. Thanks, Mark
- Mark Robinson
Wow! Thank you for your comments. We appreciate your business.
Product:
Owings Mills, MD
We were impressed with the professionalism and timeliness of Precision: Brian, our installer, came to our house on the same day that we called, and was efficient and knowledgeable. He was also very patient with my questions and my inquisitive children. The job was done very quickly, after which he did a safety inspection, where he pointed out (and fixed) a few things that were suboptimal about our setup. We would recommend Precision to anyone in need of garage door spring repair.
- Chirs Monson
Thank you for your kind words and your business!
Product:
Reisterstown, MD
Rating 5 +++ Truly outstanding!!! From initial call for help, to the completion of Service. ( On a Saturday, no less!!!) Have always worked with Derrick, but Brian provided Excellent and Professional Service, and is a true asset to your Business. Precision Door once again came to the rescue, and is why I continue to be a highly satisfied customer and would use no other, but Precision for my needs.
- Donald Wilson
Thank you! We appreciate your loyalty and confidence. Thank you for being a Precision Door customer.
Product:
Pikesville, MD
You guys are the best! From the "HELLO" upon answering your phone to the handshake at the end. My garage door opener was repaired within 24 hours of my request by an experienced and gentlemanly repairman, traits that are difficult to find these days. The garage doors work smoothly and quietly. 5 stars to you.
- Roy Goldstone
Wow! Thank you for your kind words. Those words are exactly what we love to hear from our customers! We strive to make sure all of our customers feel the same way you do. Thank you for your business and confidence.
Product:
Cockeysville, MD
I told your people the exact model garage door opener I had when I made the appointment. Surprise surprise you guys come today and don't install that kind then you try and upsell me by a grand. The old bait and switch which is being reported to the attorney general. Buyer beware.
- Greg Bandelin
Thank you for allowing us to speak with you directly about this matter. We did make some communication errors, and appreciate your time for allowing us to discuss this with you. You now have two very good openers and are able to receive a partial refund from us. We will be out to your home to do a free adjustment to your door, as our way to show you that we truly do care that our customers are pleased with the work we do.
Product:
Owings Mills, MD
Mike and Brian, and Precision Door Service in general, were just terrific. The technicians were honest, thoughtful, thorough, and just did a great job. This is a VERY legitimate company that must take care of its workers. While they may charge a little more for their services, things get done the RIGHT WAY and with no issues at all. Well worth ANY price difference, I fell that in the long run, their total costs will end up lower than alternatives due to jobs done right and VERY responsively.
- STUART OSER
Thank you for your kind words about our technicians and your garage door experience. We appreciate and value our customers.
Product:
Pikesville, MD
Definately 5 star service. Fast and knowledgable. Very professional. Everyone we spoke to had a first rate attitude and was ready to help solve our problem - and they did solve it!
- Steve Shapiro
Thank you for your kind words. We try hard to make the garage door experience a positive one.
Product:
Lutherville Timonium, MD
Your staff is prompt and professional. Thank you for taking care of my concern so quickly.
- Beth Edelstein
Thank you for choosing Precision for your garage door needs. We appreciate your comments.
Product:
Parkville, MD
SERVICE WAS GREAT. FAST. WILL DEFINITELY USE AGAIN. HIGHLY RECOMMENDED.
- Joe Ortt
Thank you for your business. We appreciate our customers.
Product:
Randallstown, MD
Your technicians were prompt and very knowledgeable. Great service.
- Vaughn Foreman
Thank you for your kind words! Our goal is to provide the best service in the most professional manner. We're glad we met your expectations!
Product:
Lutherville Timonium, MD
I don't appreciate the game my technician played by calling in his office to get approval to supposedly get me a discount which still cost me $370.00 for springs that only cost $25.00 for the pair. (15 minutes of work) will not be using again or recommending to anyone.
- Virda Hickman-Briscoe
We have standard prices for the springs we sell. These springs are high quality springs-30,000 cycle. The springs you are quoting are not of the same quality.Most likely, they are 3-5,000 cycles. Springs are replaced by our trained technicians, who have learned how to work efficiently and safely. We don't offer discounts to every customer. Our technician was trying to help you get the best and safest repair for your door. If you would like more information about the difference in spring costs, please call our office, and we will explain in more detail.
Product:
Towson, MD
The desk staff was very polite and courteous. The technician seems to be in a hurry. Did the job fine, but was messy leaving broken screws on the floor while replacing the hinges.
- Kalathil Shashi
Thank you for comments. We will use them in our training to enable our technicians to provide the best in customer service.
Product:
Glen Arm, MD
mike called to say he was on his way. He was very professional and extremely well versed about his work. thanks!
- Bea Robbins
Thank you for your kind words about your experience with Precision. We look forward to serving you and your neighbors in the future.
Reisterstown, MD
Mike is very professional.. Arrives on time.. Done the job so quickly. You can guarantee that your garage can be fixed in a day if you call before 12 noon as what the website says.
- Ephraim Gamolo
Thank you for being a Precision Door customer!
Product:
Cockeysville, MD
Service person was early to appointment and was done in less then a hour
- Wingate Pritchett
We appreciate your kind words and your business.
Product:
Owings Mills, MD
The first time I received service it was excellent and that is why Precision was my first choice this time. The evaluation and repair of my garage door was excellent once again. Service was prompt, professional and efficient. Thank you.
- Robyn Mitchell
Thank you for being a Precision Door customer!
Product:
Perry Hall, MD
We are repeat customers. Thanks for coming so quickly yet again to make the repair to our garage door.
- Rick Cheung
Glad to hear it! Thank you for choosing Precision!
Product:
Perry Hall, MD
I noticed my garage door spriong was broken last evening. I called this morning at 7:45am, had an appointment the same day a few hours later and a working garage door prior to noon. Everyone I dealt with at Precision Doors was courteous, friendly & helpful.
- Tom Benisch
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
Product:
Reisterstown, MD
The garage door was fixed well and quickly.
- Stephanie Kagen
Thank you for your business. We appreciate our customers!
Product:
MIke was quick and on time. He called to say he was on his way. He assessed the problem and fixed it quickly. Lubricated and inspected the whole door, and also my second door even though it wasn't having any trouble. Very reasonably priced service. I had called Overhead Garage door company as well and they wanted almost $200 just to come out!I would recommend Precision doors to everyone!
- Heidi