Garage Door Repair in Baltimore Metro Area - Page 31

Herbert Novitsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a failure in one of my two twenty-one year old garage door openers. Instead of repair (for which parts were not available), I decided to replace both. Although fairly expensive, they did a good job of explaining alternatives. Austin, my installer, did a very professional installation of the two Genie 2128B belt-drive openers with battery backup in approximately two hours. The only issue I had was that only one opener manual was provided and it did not have two Serial Number stickers, only one. I didn't realize that until I went to fill out the Genie online registration for warranty. So, I had to call and request the second S/N sticker information, for which I am currently waiting. Had it not been for this, I would have given a 5-Star rating.

Sharon Carr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I appreciated the friendly, helpful, same-day service. They went beyond the required job to also change a lightbulb and lube the garage door. Sharon Carr

Arthur Simpson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tavon was excellent! Very professional, polite, and very informative! Really happy with his kindness and professionalism! Highly recommend! Thanks again Tavon!

Ming & Jacki Chan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tavon was the tech that same out. He was excellent! He explained not only the repair but also how the garage door should work.

Deborah Salinger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Craig (and his trainee, Chris) were excellent and provided outstanding customer service. They arrived on time with an advance text notice!!! They diagnosed the problem and fixed it while they were there. They also offered professional diagnostic services as well as offering options and time estimates for keeping my garage doors operating correctly/safely in the future!!! I will use Precision again and recommend them to my neighbors!

Kathy Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Today we had Brent come out and service our garage door. We knew we had a broken spring, but when Brent took a look at our door, he found lots of other things wrong with it. He wrote up three estimates for the work, all based on how much money we wanted to spend to get the door functional. Once we decided, he assured us he would get to work and would be done in an hour. True to his word, one hour later he was done. He explained everything he had done to fix the garage door, and even showed me the old, worn out parts that he replaced. The garage door runs smoother and a lot quieter now that it has been fixed. This is my first experience with Precision Garage Door Service, and I have to say that I am very pleased with the company and its service. If all of their techs are as friendly, knowledgeable, and professional as Brent, I will be sure to call them the next time I need service on my other two garage doors.

Thomas Moody

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tyler and Jared were great! They even offered to bring me coffee/breakfast while en route! That’s mighty cool! They were polite, professional, friendly, and informative. I was given three choices regarding the solutions they could provide and the one that I chose was a perfect fit. I’ll recommend these guys and this company until the cows come home! Very happy in our selection of Precision Garage door. It was a fine choice…

Rich Dimarcantonio

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast, Quick and very professional service. I highly recommend Precision Door

Lenwood Hall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was a little hesitant to use Precision. I was very pleased with their service. I received an immediate return call to schedule an appointment. Then I received a call about a cancellation. The appointment was moved up!!! The technicians were very knowledgeable of my problems and immediately service the door!! The garage door was working without any issues!!! Brent and Cody were very personable and resolved the problems with my door!!!! I give an A+ for the job they perform!!!!

Dale Mccloskey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bobby was great and super friendly.

Vivian Richburg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door hadn't been serviced in years. Took a chance and did an online search and found Precision! I was very pleased with my garage door rebuild today, Very knowledgeable and got the job done in a timely manner.

John O'Mara

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My compliments to your technician Elijah Bowman on his expertise and professionalism in his job performance. Every detail was thoroughly explained providing various options. The workmanship was excellent and executed in a timely manner. My 50 year old garage door thinks it's brand new,

Rob D.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tito came to our rescue; our car was stuck in the garage, and we had broken cables and springs. Tito professionally replaced the broken parts within an hour. We were grateful for the 24/7 service considering our emergency was on a Sunday. Highly recommend Precision Garage Door Service for their fast and courteous service.

Brad S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

One of the springs for my garage door broke and Tito was the technician who fixed my problem. He provided excellent customer service and helped me understand exactly how the problem occurred as well as how I will not need to worry about future issues with the replacement parts he installed. Overall, a great experience!

John Walther

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very responsive in making service trips, and the technicians are professional and straightforward. Costs for garage door work seem kind of high, but I haven't done any price comparisons. At this point what's most important is having confidence in the company and the work they do.

Florence Hartman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

What a great experience! The two gentleman that serviced the garage door mechanics were both amiable and knowledgeable. They informed me of what went wrong, what the fox was (both short term & long term) and were able to fix it on the spot. They are both a credit to your company.

Sandra Alexis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

No one wants a garage spring to break but that happened to us on a Friday late afternoon. I was so relieved to hear someone could come out and fix it over the weekend. Jay was on time and knowledgeable and worked efficiently. He was courteous in our home and asked questions to determine what was going on. It wasn’t a bill we were expecting but when it’s a safety issue, it’s worth it.

Diana Meninger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician, Tito Cruz, arrived on time and quickly and efficiently repaired the door handle. He was very courteous and explained everything that he did.

Linda Arthur

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service man was very courtesy. He explained everything to me and made sure I felt comfortable with what was going on.

Grady Morton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech. name is Jay. He knew what was needed to get the door to work properly. You guys have a good man! The world would be if people would carry themselves like Jay.

Roberta Hoffman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent and Wow Fast, thorough, courteous, and friendly. Quickly assessed then repaired the broken part on garage door. Thank you!

Ryan Bell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Spring broke; under warranty. Tito came to the house. Very professional and explained everything along the way and answered all questions. Very knowledgeable and friendly service.

Joyce  Hamamoto

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision because of their good reviews and it turned out I'd actually used their services once before in 2013. They came the same day I called and Bobby Vahdatshoar was absolutely wonderful! He was pleasant, professional and knowledgeable! He carefully explained all of my options and I was particularly impressed with the fact he advised to keep my existing door and only replace the motor and all of the tracking mechanisms. He could have easily told me I needed to replace everything. He completed the work and showed me the results and explained everything and even configured my car to be able to open the garage. I am very impressed and would definitely recommend this company and will use them again if needed.

Chris Spisso

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The installer, Tito C. called ahead of time to let me know he was inbound. Got here, diagnosed the problem, made recommendations and had the parts on hand. All within the first 10 mins. Friendly, professional and quick. Will be calling Precision again if needed.

Cheryl Stevens

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

GREAT JOB/ON TIME/EXPLAINED EVERYTHING/GREAT QUALITY/YOU CARE ABOUT PRODUCT & INSTALL. EXCELLENT ALL AROUND/ FROM ORDERING TO FINISH. DOC

Patricia Wolsh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great efficient service! Tito was fantastic!

Sein Thanwin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

really nice person and good working.

Mike Kilduff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician, Tito” was incredibly nice and seemed to be very knowledgeable of all aspects of the garage doors. As soon as he arrived, he quickly pointed out a few other visible issues with various components of the door systems, like frayed cables and worn rollers which would break completely shortly. Although I do a lot of DIY, this is one of those repairs you want a professional installer fixing. Overall, I’m very satisfied with the service from Tito.

Katherine Butler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician, Cody McC., was punctual, friendly, & efficient. A job well done with fast friendly service! Thanks, The Butler Family

Jessica Peterson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision to come help with one squeaky garage door. Both doors were completely replaced five years ago. The technician first tried to sell me on purchasing all new springs for both doors, costing over $2000. After I said that I was not interested in doing that, he said that he could just give both doors a tune-up and replace the rollers, which he said are what is causing the squeaking. I felt deceived that he did not first tell me the cause of the squeaking was the rollers. I talked with him until he lowered the price of the "tune-up" and roller replacement, which still seemed overpriced. I called the company during this time to ask what the cost of the tune-up should be, and they revealed that the cost to me would be $150 more because I live in a "nicer area". Fortunately they gave me a discount to the estimate giving by the technician. The technician also did not follow their policy to have me sign a written estimate before he started work. After he completed the work, the garage door was quieter. However, I noticed that the chain seemed lower than it should be, which was causing the door to jolt upon opening and was rubbing against the pulley. He assured me this was fine. Days later, I am going to have to higher another company to tighten the chain because it is clearly causing the door to jolt open. I am very disappointed with the service. I have never given a poor review prior to any service company prior to this. I felt that rather than helping me, the technician was trying to get me to pay the most money for whatever he could sell me on. I wonder if they receive a commission on sales for service calls. I would warn others not to use Precision Garage Door Service.