Read what people are saying
about Precision Garage Door in:
Westminster Area, MD
Precision Garage Door of Baltimorehas received 280 reviews, averaging 4.91 Stars:
Taneytown, MD
We love our customers!
Product:
Hampstead, MD
Reading reviews at other sites (HomeAdvisor, Yelp, etc.) you'll find that most reviews will say that this company is prompt and that their service is at least adequate. However, you'll also note that almost all complaints are about their prices. From my personal experience, I'd say that those reviews are spot on. In my case, their service was prompt, adequate, and extremely expensive. In fairness, I didn't do my homework as I should have (it's what happens when you get in a hurry), so the prices may or may not have been in line with industry standards. All I can do is present what I paid and let the reader be the judge. So... they charged me $340 for two torsion springs. Research on the net suggests that torsion springs range from $40 to $80 a piece. A set of torsion cables cost me $100. Looking around the net, cables fall in the $10 to $20 range each. Labor and service fee was approximately $125 for about an hours worth of work. All in all I would say their markup on parts is pretty hefty. This seems especially so considering that the online prices I noted above also are marked up (Home Depot etc. also make some profit on their sale - they don't sell their springs at cost). In the end, I feel like I got a bit burnt on this business transaction. I guess it's the price you pay when you rush and don't do your homework. Will I do business with this company again? Probably not - or at least not until I do more research into what the industry standard (competitors) rates/prices are.
- Tim Thompson
Thank you for your comments. Our prices are higher than others, but that is because we only use high quality parts, trained technicians and offer warranties that others don't. You can order from online, but you will not be receiving the same quality of parts, nor the trained technician to install them. We've had calls from customers injured while trying to rewind a spring, and will not try that again.
Product:
Westminster, MD
The technicians were very knowledgeable and were able to fix our problem right away. As they were fixing it, they even educated us on the various components and ways to maintain a good garage. Great service!
- Maraina Ruppert
Thank you for your comments and your business. We appreciate our Precision Door customers!
Product:
Eldersburg, MD
The entire experience, from the visit of your sales rep, to the actual installation was extremely professional and expedient. The sales rep fully explained the choices and was able to schedule an appointment for the next day, which fit our calendar perfectly. The installer arrived precisely on time and was the model of courtesy and professionalism. Watching him work, it was obvious that he knew his craft as there was not a wasted motion in the entire process. He even went above and beyond by installing the electric safety eyes for the opener that had never been installed properly. Kudos to the entire Precision Door Service team. I will gladly recommend your services to any and all. Well Done.
- Sara Sprouse
Thank you for taking the time to write this wonderful review. We appreciate your comments, but most of all, your business.
Mount Airy, MD
Great same-day service... technicians were helpful, fast and knowledgable worthy of a five star rating *****.
- Frank Sufczinski
We appreciate our customers! Thank you for choosing Precision.
Product:
Taneytown, MD
Fine job. Offered excellent advice.
- William Coburn
Thank you for your business. We appreciate our customers!
Product:
Sykesville, MD
Great experience. Mike and Tim arrived and went right to work. Mike explained my options and costs in repairing our garage door. He also told me about annual maintenance I can do myself. They were very efficient, polite and courteous. I would definitely call Precision Doors again.
- Elizabeth Cohill
Thank you for choosing Precision for your garage door needs. We appreciate your business.
Product:
Westminster, MD
Mike and Tim were great. Explained what they fixed and showed me how to maintain the door! Great service.
- Mike Clevenger
Thank you for being a Precision Door customer. We appreciate your business.
Product:
Eldersburg, MD
Mike C came to my house when he said he would and completed the job in a timely manner. I liked being told who would be coming to my house and I could read a little bio on that person on the website. Thanks again and we will use your company again.
- Don Rites
Glad to hear it! Thank you for choosing Precision!
Product:
Eldersburg, MD
Serviceman did a very good job in a little amount of time. He also inspected both doors and gave me information about regular maintenance. I would use your company again if needed.
- William + barbara Anderson
Thank you for being a Precision Door customer!
Product:
Taneytown, MD
I called Precision in an emergency situation as the spring on the existing door had broken. They were able to schedule Mike to come out the next morning. Although he was not able to service the existing system he installed a new replacement spring system in about an hour. He lubricated all the moving parts. The quality of the new system is excellent and is covered by a 5 year warranty. Good work Mike!
- Kenneth Dallwig
Glad to hear it! Thank you for choosing Precision!
Product:
Westminster, MD
I have used Precision twice prior at my former location so naturally it was an easy decision to call again for service yesterday at my new home to replace broken spring. While cost is always an issue with any outfit, I am confident in the service I get through Precision so don't mind paying a premium. Plus I called yesterday morning and the technician was out by 2:30 pm. and the door was operable in about 10 mins. Thanks again for competent work.
- James Ball
Thank you for your business. We appreciate your comments.
Product:
Sykesville, MD
Mike arrived exactly when he said he would and diagnosed the problem correctly in under a minute. He had the replacement gear needed for the repair with him and fixed it quickly, after telling me exactly how much it was going to cost. He also reviewed routine maintenance with me (as he was doing it) so I could do it in the future. Overall much better than I expected, and I'll be using Precision in the future.
- Robert Campbell
Thank you for choosing Precision!
Westminster, MD
Mike C showed up on time, diagnosed the problem quickly, and gave me an accurate quote on the repairs from the start. He not only made the repairs, he made adjustments to the door and educated me on how and what to do to maintain the door. I would highly recommend Precision whether it is for a repair or a whole new door. Thanks Mike!!!
- Joe Salem
Thank you for your kind words about Mike. Our customers love him!
Mount Airy, MD
Mike C was our technician and he replace the springs on a large garage door. He explained the cost prior to installation and went the extra mile by tuning the other parts of the door to make it work perfectly. We appreciate Mike
- Sam Grese
Thank you for your kind words about Mike.
Product:
Westminster, MD
This is the second time I have had a garage door opener problem and this company was the best out there. They were professional, courteous and when they were running a few minutes late they called to give me the option of waiting or rescheduling.
- Cindy Benton
Thank you for your continued business and your comments. We try hard to make sure every customer is pleased with the work that is performed.
Westminster, MD
Efficient, timely, courteous, knowledgeable, prepared. I give Mike C five stars.
- Herold Lessner
Thank you for choosing Precision for your garage door needs!
Product:
Manchester, MD
I am extremely disappointed what occurred. When I called to make the appointment, I told them what type of door opener we had (Genie) and I was told they will work on that type. When the employee arrived, he said they did not work on that type. We still had to pay the service fee. I want my money refunded since I told them what type we had ahead of time.
- Pam Harris
Thank you for bringing this to our attention. Our technician should have been able to better inform you that some Genie parts are more expensive to replace, along with the other parts of your door that would need repair. We will use your comments in our training. A refund is on the way to you.
Product:
Sykesville, MD
Hi, we received very professional service, from the first phone call to make the appointment, to the Technician, Mike C. Mike C. was prompt, courteous and very knowledgeable. He explained the work and answered every question thoroughly. Would recommend this company and Technician highly based upon our experience.
- Kathy Phelps
Thank you for your kind words and especially your business with Precision!
Product:
Manchester, MD
Very reliable service and technicians.
- Cheryl Farkas
Thank you for your business!
Mount Airy, MD
We were very disappointed with the original information that was provided on the initial phone call for a summary price versus what we actually had to pay. We were told we would need to replace the torsion spring costing between 120 and $270 minus the 45.00 service fee. Our technician was knowledgeable and was very thorough as he told us we needed to torsion springs and some other parts. He actually wanted to complete additional service work than we could afford. We ended up spending $600 just disappointed that we were told one figure paid another price. We were also told that the torsion springs had a lifetime warranty very disappointed to find out that that was not the case at all. We would ask that whoever answers the phones should know the right information to provide to customers
- David Lawson
Thank you for your comments, and allowing us to pass this information to our customer service center. We will continue to monitor what they are telling customers, as they are not in the garage when answering the phones.
Westminster, MD
I called around for estimates and knowledge. Precision had the best price, professionalism and service. The prior company I had called didn't even show up for there appointment. The technician found and fixed the problem quickly and gave me some additional information about maintenance to extend the life of my garage doors. I would recommend this company to anyone.
- Cindy Benton
Thank you for your kind words and for choosing Precision! We especially appreciate the recommendations!
Westminster, MD
I contacted Precision from work this morning. I was surprised in hearing that a technician would be sent out the same day and early in the afternoon. Derrick, the technician was courteous, quick and most of all, efficient; a true professional! This is the best service we have ever had. I will definitely recommend Precision Overhead Garage Door Service to all of my coworkers. Thank you for providing excellent service.
- Martha Gurka
Thank you for choosing Precision. We appreciate your kind words and your business!
Product:
Westminster, MD
Precision has been my go to since having garage doors installed years ago. They are always professional and and personable. Derrick was great.
- Bonnie Cooley
Thank you for choosing Precision for your garage door needs!
Eldersburg, MD
Overall, the Service Technicians called ahead of time and arrived within the window that they stated. They asked the situation, addressed it, and installed the necessary components to fix it. The fix was done in a professional and timely fashion. They made me aware of the upfront cost before they fixed it, and showed me how to maintain it for the best results.
- Coleman Myron
Thank you for your comments. We appreciate your business!
Mount Airy, MD
Great customer service! Derrick was thorough in his explanation of the issues surrounding the garage door. Excellent company to deal with. Will definitely recommend to anyone needing work done.
- Renee Nicholson
Thank you for your kind words. Derrick is a terrific technician, who really cares about his customers!
Finksburg, MD
Derrick was awesome. Thanks.
- Mark Cantor
Our customers love Derrick! Thank you for your business!
Finksburg, MD
Excellent job repairing my garage door spring which had snapped. Very professional service from the initial phone call to the end result. Especially appreciated the phone call when the repairman was running late. Email confirmation of my appointment and an email after repairs were complete, A pleasure to use this company.
- Sue Molare
We are glad you chose Precision to handle your garage door needs. Thank you!
Westminster, MD
I had a broken garage door spring and when I submitted the work I was called the same day to schedule appointment. Technician was polite and on time. My only reason not to give 5 stars is I expected the spring be fixed that day...it was not. They had to come back another day to do the work.
- Bryan Becker
Thank you for the kind words. We had many calls that day, and needed to go back for more springs. Thank you for your business!
Eldersburg, MD
We were very happy with the service. Derrick is very professional, efficient, knowledgeable, and laid out the repair options and associated costs - no surprises. He even went above the call of duty adjusting my second garage door by standing on the seat of my riding mower since I hadn't cleared out that side of the garage. Doesn't get any better than that. For future repairs or an all out upgrade when the time comes we will call Precision.
- Michael Hutman
We appreciate your comments. Customers love Derrick! We are happy to have him.
One day service, excellent support. Could not ask for more. Thanks
- James Head