Garage Door Repair in Baltimore Metro Area - Page 2

Precision Garage Door

Same-day garage door repair in Baltimore Metro Area, with 24/7 live phone support, openers, new garage door installation & emergency service. We Fix Garage Doors Right ®.

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Serving Baltimore

Proudly serving the Baltimore Metro Area community with same day service.

Recent 1-Star Reviews from Baltimore

Greg Bandelin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cockeysville, MD 11/28/2014

I told your people the exact model garage door opener I had when I made the appointment. Surprise surprise you guys come today and don't install that kind then you try and upsell me by a grand. The old bait and switch which is being reported to the attorney general. Buyer beware.

Response from The Tindall's Business Owner

Thank you for allowing us to speak with you directly about this matter. We did make some communication errors, and appreciate your time for allowing us to discuss this with you. You now have two very good openers and are able to receive a partial refund from us. We will be out to your home to do a free adjustment to your door, as our way to show you that we truly do care that our customers are pleased with the work we do.

Service: Install Garage Doors

Product: Opener

Aaron G

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Baltimore, MD 11/14/2014

You charged me $50 after your technicians came out, looked at the spring setup, talked to their manager, who reportedly said good luck finding someone who can work on this. I have sent e-mails with pictures to two other area garage door repair businesses who say that replacing this spring should not be a problem. You then e-mail me, having the gall to thank me for my business and giving you the "opportunity" to service my door. While to an extent I appreciate Mike trying to give me options, I'm still ticked that (1) other businesses can replace my garage door and (2) there should be able to provide a comprise between doing nothing and selling me on a new garage door and system.

Response from The Tindall's Business Owner

We are sorry we were not able to work with you, due to the difficulty of replacing the springs on your door. Our technician's recommendations were not accepted by you, and we will not offer a temporary fix to a a door. We want to provide a safe and lasting repair.

Service: Broken Garage Door Spring Repair

Product: Springs

Virda Hickman-Briscoe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Lutherville Timonium, MD 11/03/2014

I don't appreciate the game my technician played by calling in his office to get approval to supposedly get me a discount which still cost me $370.00 for springs that only cost $25.00 for the pair. (15 minutes of work) will not be using again or recommending to anyone.

Response from The Tindall's Business Owner

We have standard prices for the springs we sell. These springs are high quality springs-30,000 cycle. The springs you are quoting are not of the same quality.Most likely, they are 3-5,000 cycles. Springs are replaced by our trained technicians, who have learned how to work efficiently and safely. We don't offer discounts to every customer. Our technician was trying to help you get the best and safest repair for your door. If you would like more information about the difference in spring costs, please call our office, and we will explain in more detail.

Service: Garage Door Repair

Product: Springs

Nishan Topjian

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Arnold, MD 10/13/2014

Not a very good experience. It was a very short phone call after the repair person reviewed the work, I asked for a detailed written estimate for the required work and parts, was told he was going to give it, but have not received anything.

Response from The Tindall's Business Owner

I spoke with our technician, who stated he called on the way. You were not at home, and told him what was wrong. You told him to leave, as you felt the price was high. He asked that you pay the service call, which you refused. Our technicians are paid by the job, so he made no money coming out to your house.

Service: Broken Garage Door Spring Repair

Pam Lloyd

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Lutherville Timonium, MD 01/07/2014

I was very disappointed with your company. I gave the information about our garage door opener (model,style, etc)over the phone and was scheduled for the service call. I was told that the technicians had the parts for that brand on their truck and in most cases they try to repair instead of having to replace. My technician didn't even attempt to fix our "old model" because the techs do NOT carry parts to that model on their trucks and in fact they don't even MAKE replacement parts for it anymore! $50 to tell me something that should have been communicated over the phone. Very disappointed at the lack of integrity and communication. I am fine with needing a new opener (not surprised) but the tech literally walked in 2 seconds and told me this info that should have been told over the phone. I could have THEN decided if I wanted them to come out and see if something else was wrong!

Response from The Tindall's Business Owner

Thank you for your comments. We will use them in our training. We appreciate the opportunity to talk with you about why some of the older parts are no longer distributed.

Service: Broken Garage Door Spring Repair

Pam Harris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Manchester, MD 12/20/2013

I am extremely disappointed what occurred. When I called to make the appointment, I told them what type of door opener we had (Genie) and I was told they will work on that type. When the employee arrived, he said they did not work on that type. We still had to pay the service fee. I want my money refunded since I told them what type we had ahead of time.

Response from The Tindall's Business Owner

Thank you for bringing this to our attention. Our technician should have been able to better inform you that some Genie parts are more expensive to replace, along with the other parts of your door that would need repair. We will use your comments in our training. A refund is on the way to you.

Service: Broken Garage Door Spring Repair

Product: Opener

Peter Kruus

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Clarksville, MD 10/25/2013

I was charged for a service call even though the call was to inspect your company

Response from The Tindall's Business Owner

The service call is to come to your home. We have to pay our technicians and maintain our vehicles in this service industry. Thank you for your understanding.

Service: Garage Door Repair

Jessica Boyd

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Baltimore, MD 10/12/2013

I chose Precision door after searching on the internet. I scheduled the first weekend appointment available. The technician came to my house and then said he couldn't repair it because it wasn't a liftmaster. I went back and looked at the website and it said that they repaired ALL major brands including the brand of my opener. After calling the person at the center said they should be able to service all brands. She contacted the technician who said they could not repair it because of the brand. The technician never even looked at the brand which is expressly listed on the website as one that they do not repair. The technician lied, the company wasted my time and my garage door is not repaired.

Response from The Tindall's Business Owner

Thank you for allowing us to discuss this issue with you, and to clarigy the issue with your opener. We hope we were successful in providing an alternative solution.

Service: Broken Garage Door Spring Repair

Sue Doyle

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Columbia, MD 07/10/2013

I corrected the spelling of my last name so you have it. When the service tech talked to me about the door, he said that it was installed incorrectly, the top bracket was not placed properly. I told him that Precision installed it, he called the office and they did not have a record of the installation. Maybe you couldn't find me in the system because my name is mis-spelled.Please have someone contact me

Response from The Tindall's Business Owner

After careful research, we found that you purchased your door from home depot, and another company installed it. While we do take responsibility for our work, we cannot be responsible for work we did not perform.

Service: Garage Door Repair

Rich Norman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Crofton, MD 02/24/2013

Very disapointed, Tech came out did absolutly nothing but give me two quotes for crazy amounts of money and still wanted the service fee, even though nothing was done. Won't call them again for sure!

Response from The Tindall's Business Owner

While we appreciate your comments, we must inform you of the fact that customers use their doors for years, and never lube or have their door adjusted and maintained. These customers sometimes get mad at us when they need to have work completed. As the customer, you have the choice to repair your door or not. Our service fee is used to cover the cost of fuel and technician time to drive to your home and assess your door needs.

Service: Garage Door Repair

Steven Gagnon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Odenton, MD 12/26/2012

Quite disappointed that you guys couldn't help us finish up the new garage door installation and make it right despite that we didn't purchase the door from you.

Response from The Tindall's Business Owner

We are sorry we couldn't help you, but discussed with you the reason. Your doors needed to be taken down and re-installed. There needed to be additional work done before correct installation could be completed. We appreciate you taking the time to discuss this with us, as there was some miscommunication between you and your son.

Service: Install Garage Doors

Diana Wright

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Glen Burnie, MD 08/14/2012

I purchased The 21 point tune-up on Angie's list. I left my gym training session early to be here at 8 since i was told I was the first appointment. Your tech arrived at 1045 and spent 15 minutes on my door. At the Angie's list price of $125, I guess that means your service is worth $500 an hour. For the first time in my life, I didn't tip. I surely didn't get my $$ worth on this one.

Response from The Tindall's Business Owner

We apologize for your inconvenience. We try hard to stay within our two hour window, but sometimes traffic becomes an issue. Your technician performed a 25 point safety check and lubed your door, along with replacing the rollers. He is an expert in this field and performs this jobs many times a day. We do not apologize for our rapid response to getting work done, we just make sure it is done correctly.