Read what people are saying
about Precision Garage Door in:
Severn | Glen Burnie Area, MD
Precision Garage Door of Baltimorehas received 119 reviews, averaging 4.75 Stars:
Severn, MD
We appreciate your business. Our prices are a little higher than others because we use only high quality materials and parts. Thank you.
Product:
Glen Burnie, MD
I was extremely happy with the service for my garage door. Both calls I made to your office were answered immediately by a very friendly receptionist. I easily got an appointment at a time that was convenient for me. The technician who came out to do the job (Mike C) was excellent and resolved the issue with my garage door in about 45 minutes. I was very happy with the work and will definitely use this company again for future work.
- Jennifer Hughes
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
Product:
Pasadena, MD
The way things should be. Tech called before coming and arrived early. He quickly assessed the repair, provided a cost quote, worked with available discounts, explained the work, completed the work and explained required preventive maintenance. Doors worked better than new when complete. Had one small issue that was quickly addressed and resolved. Would use them again.
- Kevin Kutz
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
Product:
Odenton, MD
Mike and his partner did an excellent job! They called 40 minutes before arrival, and finished the entire repair within 30 minutes.
- greg bailey
Thank you for your business. We appreciate our customers!
Product:
Pasadena, MD
Arrived exactly when promised. Quickly discovered the problems, and explained well. Door fixed and working great now. Thank you
- Sherry Merschoff
We appreciate your kind words and your business.
Product:
Odenton, MD
Recently my garage door began to act up, and I became somewhat alarmed. I was fit in on the schedule early the next day, and Derrick came to work on the door. He did a full inspection, discussed what needed to be done along with providing me costs on each of the options. After I chose the option, he was finished within an hour. Since my garage is not attached to my home and since I have mobility problems, Derrick showed his concern for my having to remain outside with him, suggested that I return to my home, and informed me he would call me when he was done, which he did. The door now moves smoothly from one position to another quietly. Derrick also took the time to explain several things about the garage and the opener that I did not know. Good experience.
- Gail Golden
Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.
Product:
Severn, MD
Precision Garage Door Service is outstanding. Barry is very thorough and attentive to the job at hand. Assessed the situation, provided a solution at the right price, and got the work done quickly and cleanly. Good at explaining what and why of the repair. This was our second use of Precision. I recommend this company and will use again as needed.
- Cathy Johnson
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
Product:
Pasadena, MD
Derrick Easterday was great and new right away how to fix the problem with the garage door senors. He was polite and courteous and a pleasure to talk to. I will definately use your comapany for future repairs.
- Robert Hooper
Thank you for being a Precision Door customer!
Severn, MD
Best garage door service I have ever received. Quick response and totally professional. The work was outstanding. I gave the company 4 stars instead of 5 only because I thought their prices for parts were a little higher than other companies I have used in the past. However I give the technician, Derrick, 5 stars!!! He was thorough, quick, and knowledgable. He rocked it! I would recommend this company for all your garage door needs. Request Derrick! You will not be disappointed!
- michelle whitaker
We appreciate your comments and recommendations. We try very hard to provide outstanding service to our customers.
Product:
Pasadena, MD
The service man was really cool and professional and gave me great advice on how to proceed with my repairs. I will definitely call back if ever needed.
- Christopher Wallace
Wow! We appreciate your comments. Our technicians try hard to please our customers, and perform outstanding work.
Glen Burnie, MD
Okay, so the first impression was they are not going to accept any coupons! Thanks to Mike E. he was professional and made the right call to check with the office on the coupon thing because it was verified by the office that the coupon was good. The service itself from Mike E. was outstanding and very professional and as I told him I will recommend all my neighbors to Precision Door for their garage door needs. Mike E. was great in explaining the reasons for what he was doing and why and even went above and beyond in my observation, so thank you Mike E. for the great service for my garage door and the wonderful customer service.
- Scott Brownstein
Thank you for your kind words about Mike E and our company. We appreciate your business.
Glen Burnie, MD
I called and was able to get an appointment the same day. I was provided with an arrival time window and Mike was there during the appointed time. He fixed the springs and explained everything he did. Mike was very professional and knowledgeable. I would certainly recommend your company for anyone needing garage services.
- Cheryl Krywicki
Thank you for your comments and your recommendations. We appreciate our customers!
Product:
Odenton, MD
Fast,On time,Couteous,Knowlegable and reasonable.....really can't ask for more than that! Highly recommend Precision Door Service
- Robert & Carol Vanderclute
Wow! What kind words! Thank you for choosing Precision for your garage door needs!
Severn, MD
We found Precision online and were pleased they could send someone one day after our garage door broke. The spring on our door broke after only 2.5 years but it was not very good quality and there was only one spring on a two car garage door. The technician, Mike, arrived early, quickly assessed the problem, and after discussing costs and options, installed two new springs in less than 45 minutes. We are very pleased that our garage door works now and would definitely use Precision in the future - although here
- Laila Starosta
Thank you for choosing Precision for your garage door needs.
Product:
Odenton, MD
Mike E was awesome. I called early in the A.M. and he came out the same day, Dec 23rd at that. Fixed it fast, reasonably priced and showed me where to lubricate the mechanism in the future. He also adjusted the tension as the home builder set it too tight which caused the breakage in the first place. Not only does the garage door work, but it
- Thomas Mccabe
Thank you for your business! Mike E does a great job, and our customers love him!
Severn, MD
Barry was outstanding!! He is definitely a valuable asset to the company. Barry provided excellent customer service. He explained everything as he was getting ready to do it. Barry was very knowledgeable about the doors even though it was an older model of motor. He handled the job very accurately and quickly. I will use this company again and will recommend that my friends use the company and request Barry as the technician.
- Cathy Johnson
Thank you for your kind words about Barry. He always gets reviews like yours,and is an asset to Precision. We appreciate your business.
Product:
Glen Burnie, MD
Really expensive parts getting the springs replaced, but mike did an awesome job. Got everything done fast and professionally. Couldn
- Joe Stewart
Thank you for choosing Precision. We only use high-quality parts for the best service and repairs.
Product:
Severn, MD
Alan arrived and I was a little skeptical since he was quiet and seemed indifferent. He immediately diagnosed the problem and recommended a conversion bar change. I agreed. I am the father of Paul Balassa and called your company. Although I waited what I thought was longer than usual for the technician to arrive I can understand why. Alan does an outstanding job and is methodical in performing job. He is very astatut, quiet, and performs at the highest level. I was truy impressed and would highly recommend his services.
- Erine Balassa
Thank you for your kind words about Alan. He does a good job and is very helpful to his customers.
Glen Burnie, MD
The repair man was here on the time slot set up. He was able to tell me reight away what the problem was and he fixed it. The garage door is performimng just like new once again.
- Charles Booker
Thank you for choosing Precision!
Product:
Severn, MD
I purchased a 25 point inspection service for both of my garage doors via a AAA Member Deal. It was easy to call and schedule the appointment, and the technician arrived on-time. He was friendly, personable, knowledgable and professional. He performed the inspection, describing items of note and recommendations as he went. He completed the inspection, replaced the wheels on the side of each door and lubricated them. MUCH quieter now. Overall very happy with the entire experience. Thanks!
- Jason Arnold
We appreciate your business! Thank you for choosing Precision.
Product:
Linthicum Heights, MD
I am extremely pleased with Precision's customer service and workmanship! I have been using Precision for replacement and servicing my three garage doors for years. You. I usually receive next day service, their prices are reasonable, they come during the 2 hour time frame they offer, and they stand behind the products they sell and give a very good warranty. I recently had a problem with a garage opener they installed and they have replaced the defective part for free. Derrick is the best technician. He is very knowledgeable, highly trained, and trustworthy. I highly recommend Precision and Derrick!
- Catherine Kovacs
Thank you for your kind words about Precision and Derrick. We value the comments of our loyal customers.
Odenton, MD
Quite disappointed that you guys couldn't help us finish up the new garage door installation and make it right despite that we didn't purchase the door from you.
- Steven Gagnon
We are sorry we couldn't help you, but discussed with you the reason. Your doors needed to be taken down and re-installed. There needed to be additional work done before correct installation could be completed. We appreciate you taking the time to discuss this with us, as there was some miscommunication between you and your son.
Odenton, MD
I chose Precision because it was closer & appeared to be more reasonable than other companies. They were also able to fix a same day appt. Bill was very professional & knowlegdeable. My garage repair was completed very quickly. My only issue is that the cust serv reps & tech need to be clear on the pricing after the service fee has been charged.
- Valerie Thomas
Thank you for your comments. We will try to do a better job of communication between staff.
Product:
Odenton, MD
Henry Your company was recommended to us by two of our neighbors.....everything they said about your company was correct! You were very responsive, an appointment was scheduled the very next day. Derrick arrived on schedule, knew what had to be done and he quickly fixed the problem. You are fortunate to have employees like Derrick, knowledgeable, courteous and an excellent representative of your firm. It is a pleasure to do business with a company like Precision, your contact details are going in my Blackberry!
- Robert & Carol Vanderclute
Yes, we are fortunate to have employees like Derrick! Thank you for taking the time to review your experience with Precision. We appreciate your business!
Odenton, MD
I would recommend Precision to a friend......on time and good service.
- Barbara Acuna
Thank you for your review. We appreciate your business.
Product:
Glen Burnie, MD
I purchased The 21 point tune-up on Angie's list. I left my gym training session early to be here at 8 since i was told I was the first appointment. Your tech arrived at 1045 and spent 15 minutes on my door. At the Angie's list price of $125, I guess that means your service is worth $500 an hour. For the first time in my life, I didn't tip. I surely didn't get my $$ worth on this one.
- Diana Wright
We apologize for your inconvenience. We try hard to stay within our two hour window, but sometimes traffic becomes an issue. Your technician performed a 25 point safety check and lubed your door, along with replacing the rollers. He is an expert in this field and performs this jobs many times a day. We do not apologize for our rapid response to getting work done, we just make sure it is done correctly.
Glen Burnie, MD
I wanted to submit my review for the work done on my garage door to fix a broken torsion spring. When I scheduled the appointment I was given the window of 1:00-3:00 PM for arrival time. Derrick called me at about 12:30ish to let me know he would be there in about 20 minutes, so he was there at my home a few minutes BEFORE the time-frame I was given. To me this was great. I'm a busy guy and it was a nice touch that he got there when he did because I had an event scheduled for later that afternoon, but I really wanted to have the door fixed. In no time Derrick assessed the problem and gave me an estimate for the parts and service he was going to provide, and even gave me the option to upgrade to a 2-spring setup. (I declined and stayed with a 1-spring setup.) Once we had decided on the repair option, Derrick immediately got busy, had the repair done in no time, was extremely polite and friendly answering any question I had, and in general made it a very pleasant experience. Not only did he replace the broken torsion spring but he also trued up my garage door tracks, lubricated all the points that needed to be lubricated, and in general tuned up the door so that now it runs smoothly, and it's less than half as loud as it was previously. Something I'd like to address that was mentioned negatively in another review was the price of the parts and service. The spring that went in is rated between 30 and 50 thousand cycles, which replaced the original 10,000 cycle spring, so they used quality parts to fix my door. In addition to that, Derrick clearly knows exactly what he's doing - I believe that when someone develops knowledge and skill related to a task that those skills and knowledge are worth something. I had no qualms paying what I did for the parts or labor, and I will recommend Precision Garage Door of Baltimore to anyone I know who needs a repair on their garage door. Thanks Derrick for hooking me up! Service was quick, professional, and it took a load off of my mind knowing that the door was repaired correctly with parts that are warrantied, and will last for years and years to come.
- Patrick Gleason
Thank you for your kind words about your experience with Precision. We wish we had a million customers like you! You understand the value of the product that we offer, and appreciate the quality!
Severn, MD
I'm very pleased with the company service. Great telephone customer service. Appointment was schedule for same day service too. Service was clean, good estimate on labor & parts. Fast and very proffesional installation. Thank you and most definately will reccommend to friends and family. Attentively, Jorge H. Gonzalez
- Jorge Gonzalez
We strive for 100% customer satisfaction, and are pleased that you were happy with our work and customer service.
Severn, MD
Service was fast, great and quick. Derrick was great!!!
- G. Grismek
I called your company and my door was fixed, but $528 dollars for 100 dollars in parts and 40 minutes of labor, never again.
- Rodney Wellington