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Read what people are saying
about Precision Garage Door in:

Westminster Area, MD

Precision Garage Door of Baltimore
has received 88 reviews, averaging 4.86 Stars:
Review:

Although just outside the time window given to us, the new spring was installed promptly. Serviceman Mike C. was courteous and professional. He gave me hints on how to perform my own regular maintenance on the door, hinges, track, chain, and spring. Totally satisfied. Fair price.
Don Klausmeyer
A Response from: Harry

Thank you for taking the time to give us feedback. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The service rep from Precision, Brian, arrived at our home, quickly diagnosed the problem, and completed the garage door repair quickly and completely. Brian was very professional, friendly, and efficient. He explained what the problem was and took care of it right away. From my first call to Precision, it was clear that everyone at this company knows what they're doing. I appreciate the excellent service and the good price.
Steve Stahley
A Response from: Harry

Thank you for your comments about Precision and Brian. We try hard to please all of our customers.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I was very impressed with the fast responce and the well knowledgeable service man named Mike. I called and within an hour I had Mike standing in my garage assessing the broken torsion springs. Within an hour they were fixed along with new rollers which has made the door less noisy when opening and closing. I wasnt expecting to pay as much as I did, but I got the 30000 cycle springs.
Mike Bible
A Response from: Harry

Thank you for your comments about Mike and Precision. We appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The service was outstanding! Mike C. arrived within the designated time frame and moved quickly to identify the problem. He had the necessary parts on the truck and my door was repaired to like new condition very efficiently. Thank you! I will be calling Precision again if my door needs repair.
Kirby Deeds
A Response from: Harry

We look forward to seeing you again in the future. Please feel free to recommend us to your neighbors.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

My technician was Rick and he was excellent. Rick called me early in my scheduled service time frame to let me know he was on the way. He was very knowledgeable, polite, and efficient. He solved the problem quickly and kept me informed on the whole process. Would highly recommend this service.
Kevin C
A Response from: Harry

Thank you for your comments about Rick and Precision! We appreciate your comments and your business.

Rick G Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Great customer service & technican was great!:Thank you for great workmanship! Jesse Cerda!
Jesse Cerda
A Response from: Harry

Thank you for your business and your comments!

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

The technician was prompt, knowledgable and curteous. The work was completed quickly and thoroughly. I am vets satisfied.
Kevin Sullivan
A Response from: Harry

Thank you for choosing Precision for your garage door needs!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Your technician, Michael was great. He was on time and new exactly what the problem was with my garage door. He made a few adjustments and did some preventive maintenance to get my door operating like new. Thank you.
Harry Anuszewski
A Response from: Harry

Thank you for your kind words about Mike. We appreciate your comments and your business.

Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

At 7AM, in the middle of the winter holidays, we found ourselves unable to open the garage door due to a broken spring. Three and a half hours later, Mike C, the Precision Garage Door of Baltimore technician, was leaving satisfied customers after replacing springs and rollers (20 year old door with no prior replacements), having provided advice regarding proper preventive maintenance, and giving tips on how the homeowner could improve garage door opener operation. More than just restoring capability, door operation is significantly smoother and much quieter.
Ben T.
A Response from: Harry

Thank you for your comments and your business. Our customers love Mike, and we love our customers!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Starting with customer service, it was nice to deal with pleasant people seem to care and wanted to help. Mike C. was the technician and he was outstanding. Very professional and very courteous. Even though it was almost 9:30 at night he acted in a professional manner as if the day just started. Very thorough, explained everything that was needed to complete the job. A+++++++ Great company to deal with !!!! Will use again in the future.
David Vickers
A Response from: Harry

At Precision, we hope all of our customers are as happy as you are! Thank you for taking the time to write a review. We will share this with our technician.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Service was excellent. However, there was definitely false advertising on the part of your company. When I chatted with your rep, I was told that the parts installed had a lifetime warrantly. However, when the technician finally arrived, after waiting most of the day, he stated that the parts were only warranteed for 3 years. If I did not already wasted an entire day waiting for your tech, I would have opted for another service company. As it is, I succumbed to not wasting another day and reluctantly took your service.
Crisantito Valencia
A Response from: Harry

We are sorry there was some miscommunication with the warranty and your services. We hope we were able to discuss this with you to your satisfaction.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Precision has been there for our garage door service each time I have had a problem. The customer service department was fast and friendly in handling my concerns. The repair tech was on time, his name was Brian. He explained the problem and stated the work needed to put my opener back into operation. He left the area clean and tested the door operation to my total satisfaction. I give your company 5 stars for great service and good workmanship. I would definitely recommend your company to anyone who has garage door service needs. Thank you
Harry Anuszewski
A Response from: Harry

Our technicians work hard to ensure all of our customers are happy with their work. Thank you for your business.

Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Mike was great! Our garage door was hit while open causing it to come off of and bend the track. It was unstable and in danger of falling. Mike, (with my husband's help) was able to secure and fix the door!! Aside from one bent panel, the door runs better than it has in years!! We only need to replace one panel instead of the whole door. Very happy with his expertise and friendly manner. Will recommend Precision to anyone!
Deb Thomas
A Response from: Harry

At Precision, we hope all of our customers are as happy as you are! Thank you for taking the time to write a review. We will share this with our technician.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Mike showed up as scheduled & was very nice & had our garage door all repaired & working in a half hour; very reasonable price too! Very pleased!
Betsey L
A Response from: Harry

Thank you for choosing Precision for your garage door needs.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Thank you so much Mike C! He was patient, professional, kind, and fixed our door like new again. He came at the exact time he said he would - extremely understanding and reliable. We've already been recommending him and this company to our friends for future garage door needs. Extremely pleased!
Lauren/anders Yanike
A Response from: Harry

Our customers love Mike! Thank you for choosing Precision!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Mike the service tech called me to inform me he was on his way.. he was here between the hours they said they would be here. When Mike showed up he was here for about 30 minutes had my new garage door spring hooked up garage door running.Great company to do business with I appreciate your help you were here within 24 hours and my garage door is up and running.Great company to do business with. I appreciate all your help.Thanks Bob
Bob Adams
A Response from: Harry

Thank you, Bob! We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Convenience method of making the appointment in the evening the same day our garage door broke. Very courteous and friendly representative and informative website with appointment reminder sent via email. Mike C was our technician who came on time and was very knowledgeable. Fixed my garage spring quickly and suggested how the garage door can be maintained. The technician was very personable and offered reasonably priced services. I’d recommend Precision for any garage door needs.
Kelly
A Response from: Harry

We appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Mike was very quick and good. I had a lot of questions and he answered them all for me. Fixed my door works great now. A++++
Eric Wujek
A Response from: Harry

Thank you for your comments about Mike. We appreciate our customers!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

One day service, excellent support. Could not ask for more. Thanks
James Head
A Response from: Harry

We love our customers!

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Reading reviews at other sites (HomeAdvisor, Yelp, etc.) you'll find that most reviews will say that this company is prompt and that their service is at least adequate. However, you'll also note that almost all complaints are about their prices. From my personal experience, I'd say that those reviews are spot on. In my case, their service was prompt, adequate, and extremely expensive. In fairness, I didn't do my homework as I should have (it's what happens when you get in a hurry), so the prices may or may not have been in line with industry standards. All I can do is present what I paid and let the reader be the judge. So... they charged me $340 for two torsion springs. Research on the net suggests that torsion springs range from $40 to $80 a piece. A set of torsion cables cost me $100. Looking around the net, cables fall in the $10 to $20 range each. Labor and service fee was approximately $125 for about an hours worth of work. All in all I would say their markup on parts is pretty hefty. This seems especially so considering that the online prices I noted above also are marked up (Home Depot etc. also make some profit on their sale - they don't sell their springs at cost). In the end, I feel like I got a bit burnt on this business transaction. I guess it's the price you pay when you rush and don't do your homework. Will I do business with this company again? Probably not - or at least not until I do more research into what the industry standard (competitors) rates/prices are.
Tim Thompson
A Response from: Harry

Thank you for your comments. Our prices are higher than others, but that is because we only use high quality parts, trained technicians and offer warranties that others don't. You can order from online, but you will not be receiving the same quality of parts, nor the trained technician to install them. We've had calls from customers injured while trying to rewind a spring, and will not try that again.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

The technicians were very knowledgeable and were able to fix our problem right away. As they were fixing it, they even educated us on the various components and ways to maintain a good garage. Great service!
Maraina Ruppert
A Response from: Charan

Thank you for your comments and your business. We appreciate our Precision Door customers!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

The entire experience, from the visit of your sales rep, to the actual installation was extremely professional and expedient. The sales rep fully explained the choices and was able to schedule an appointment for the next day, which fit our calendar perfectly. The installer arrived precisely on time and was the model of courtesy and professionalism. Watching him work, it was obvious that he knew his craft as there was not a wasted motion in the entire process. He even went above and beyond by installing the electric safety eyes for the opener that had never been installed properly. Kudos to the entire Precision Door Service team. I will gladly recommend your services to any and all. Well Done.
Sara Sprouse
A Response from: Charan

Thank you for taking the time to write this wonderful review. We appreciate your comments, but most of all, your business.

James Q Service Provided:
Install Garage Doors
Product:
Garage Doors
Sales Representative:
Review:

Great same-day service... technicians were helpful, fast and knowledgable worthy of a five star rating *****.
Frank Sufczinski
A Response from: Charan

We appreciate our customers! Thank you for choosing Precision.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Fine job. Offered excellent advice.
William Coburn
A Response from: Charan

Thank you for your business. We appreciate our customers!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Great experience. Mike and Tim arrived and went right to work. Mike explained my options and costs in repairing our garage door. He also told me about annual maintenance I can do myself. They were very efficient, polite and courteous. I would definitely call Precision Doors again.
Elizabeth Cohill
A Response from: Charan

Thank you for choosing Precision for your garage door needs. We appreciate your business.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Mike and Tim were great. Explained what they fixed and showed me how to maintain the door! Great service.
Mike Clevenger
A Response from: Charan

Thank you for being a Precision Door customer. We appreciate your business.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Mike C came to my house when he said he would and completed the job in a timely manner. I liked being told who would be coming to my house and I could read a little bio on that person on the website. Thanks again and we will use your company again.
Don Rites
A Response from: Peggy

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Serviceman did a very good job in a little amount of time. He also inspected both doors and gave me information about regular maintenance. I would use your company again if needed.
William + barbara Anderson
A Response from: Charan

Thank you for being a Precision Door customer!

Service Provided:
Install Garage Doors
Product:
Rollers
Review:

I called Precision in an emergency situation as the spring on the existing door had broken. They were able to schedule Mike to come out the next morning. Although he was not able to service the existing system he installed a new replacement spring system in about an hour. He lubricated all the moving parts. The quality of the new system is excellent and is covered by a 5 year warranty. Good work Mike!
Kenneth Dallwig
A Response from: Charan

Glad to hear it! Thank you for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I have used Precision twice prior at my former location so naturally it was an easy decision to call again for service yesterday at my new home to replace broken spring. While cost is always an issue with any outfit, I am confident in the service I get through Precision so don't mind paying a premium. Plus I called yesterday morning and the technician was out by 2:30 pm. and the door was operable in about 10 mins. Thanks again for competent work.
James Ball
A Response from: Charan

Thank you for your business. We appreciate your comments.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
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