Read what people are saying
about Precision Garage Door
Precision Garage Door of Baltimorehas received 1874 reviews, averaging 4.84 Stars:
Annapolis, MD
Product:
Severna Park, MD
I called Precision to come help with one squeaky garage door. Both doors were completely replaced five years ago. The technician first tried to sell me on purchasing all new springs for both doors, costing over $2000. After I said that I was not interested in doing that, he said that he could just give both doors a tune-up and replace the rollers, which he said are what is causing the squeaking. I felt deceived that he did not first tell me the cause of the squeaking was the rollers. I talked with him until he lowered the price of the "tune-up" and roller replacement, which still seemed overpriced. I called the company during this time to ask what the cost of the tune-up should be, and they revealed that the cost to me would be $150 more because I live in a "nicer area". Fortunately they gave me a discount to the estimate giving by the technician. The technician also did not follow their policy to have me sign a written estimate before he started work. After he completed the work, the garage door was quieter. However, I noticed that the chain seemed lower than it should be, which was causing the door to jolt upon opening and was rubbing against the pulley. He assured me this was fine. Days later, I am going to have to higher another company to tighten the chain because it is clearly causing the door to jolt open. I am very disappointed with the service. I have never given a poor review prior to any service company prior to this. I felt that rather than helping me, the technician was trying to get me to pay the most money for whatever he could sell me on. I wonder if they receive a commission on sales for service calls. I would warn others not to use Precision Garage Door Service.
- Jessica Peterson
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Precision made an appointment even though they did not have anything on the schedule because the spring broke and my car was trapped in the garage. The technician was great and fixed the door and it is operating better and quieter than ever.
- Jo Hensley
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While it is never good to have garage door issues I have to say the service we received was 2nd to none. Jay came out and did a phenomenal job providing expert recommendations and was just honest and genuine. He then provided the necessary repairs quickly and professionally. He is a tremendous work and Precision is lucky to have him. This company cares about the customers and was able to have an expert technician on-site the next day after my call. Phenomenal service by a great company.
- Dustin Pisca
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Jamal was the Tech and did an excellent job. Very thorough and thoughtful. I recommend him and Precision!
- Gary Allentuck
Ellicott City, MD
Locally owned Many reviews. Loan period of service ia area
- James O'Connor
Owings Mills, MD
Tyler and the team were incredible. He called on his way to our house and even asked if we needed any snack from the gas station while he was there. He sent an awesome text message about himself before arriving that made us feel like we had a friend coming to work on the garage and not a 3rd party vendor. And, Tyler and the team were super professional and did a great job providing options for our repair. Highly recommend these guys.
- Thibault Manekin
Severna Park, MD
EXCELLENT! Great job.
- Fred Fare
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Chris more than met my expectations regarding fixing my garage key pad. He saw another problem with the way the door closed and fixed it, too. Chris explained everything to me, and told me what to watch out for that could indicate another problem. I will never call anyone but Precision Doors for garage door issues. Sandy Turney
- Sandy Turney
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Jay C. was fantastic. He was on time and identified the problem immediately. Jay was very professional and extremely knowledgeable. He explained what the problem was and suggested a fix admittedly. Jay was pleasant to work with and I would recommend him and your company to my friends and family. Jay C. is an asset to your company.
- Thomas White
Towson, MD
Elijah did a great job on repairing my garage door. He was very informative, ensuring I understood the products in comparison to cost. He fixed my initial problem and others. Garage door is working the best ever. I’m very satisfied with my service!!! Would definitely use them again.
- Gale Alston
Pikesville, MD
The initial phone with Tyler was pleasant & afterwards an appointment was scheduled: Thank you Precision Garage Door service, your Technician/Repairman “Elijah” arrived on time, was professional, friendly and performed the work needed in a timely manner. I am a satisfied customer!
- Anthony Wilkins
,
Technician explained everything thoroughly to us. He was very professional and courteous.
- Gwendolyn Jacobs
Baltimore, MD
The service that Precision is what you used to expect from home repair companies. The professionalism, courtesy, and compassion that we received from the second that we made the appointment to the time the opener and drive were replaced. I replace the board in the head unit myself two years ago and knowing that we have a 10 year warranty on the products is worth every cent that we spent. Jay C, the service technician was friendly, knowledgeable, and quick. Our aged and inoperable door was replaced and working in less than an hour.
- MJames
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Craig was our tech. He had a trainee with him. He was great on communiction on the time that he would be at the house. Fixed everything and made sure it was working properly before leaving.
- Melissa Greenbaum
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As always, your guys did a stellar job. I was happy to hear that all my garage door needed was a basic maintenance check and lubrication, and they got done in less than half an hour. Both Jamal and Chad were absolutely delightful, polite, respectful, and honest. As I told them, they’re now on my list of great Precision Garage Door employees that I have encountered over the years. Keep up the great work!
- marla stahl
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Very knowledgeable Tito was. Explained the problems that we could understand. Nice and friendly. Very pleased with him
- Parvin Nikpora
Mount Airy, MD
Great work. The technician was very professional and did great job.
- Joseph And Lisa Welsh
Millersville, MD
Precision Garage Door came out to fix my broken garage door spring. Chris L. was right on time and quickly diagnosed the problem. He was friendly and explained everything clearly. The new spring was installed efficiently, and the door is working perfectly now. Overall, I'm very satisfied with the service and would definitely recommend Precision Garage Door
- Steven T.
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Quick and convenient scheduling. My technician, Tito, was extremely professional, skilled and knowledgeable. Highly recommend!!
- Sean Stewart
Annapolis, MD
Really great service from beginning to end. The technician was very friendly and knew exactly what to do to get my wall mount opener working again. Precision will definitely be my first call in the future if needed.
- Jeff Van Dam
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Unfortunately I am very disappointed with your salesperson. He tends to take advantage of senior people with his sales techniques. Persuading me to get a new garage system and selling me an astronomical price. I will never be a customer again with this company. Linda Little littlelinda314@gmail.com
- Linda Little
Catonsville, MD
I checked online for it after seeing commercials on TV. The experience was great and Bobby explained everything in detail so my wife and I would understand it! Yes on expectations and solving the garage problem. Bobby was very professional & courteous! If we need help with our garage door again, we want Bobby! Helpful without a question. I have been an teacher for 50 years and Bobby did educate me on the things that really deal with the garage door! He should get a raise and please thank him for both of us!
- Kevin Broadus
Marriottsville, MD
Austin and Chad arrived during the scheduled time. They diagnosed the problem, explained thoroughly what they would do, provided an estimate and got to work. They finished the job quickly. Austin and Chad were professional, courteous, focused and friendly. Our garage door is now back in perfect worked order. Thank you.
- Paul Vespa
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I have used Precision for a few years now and they always provide a great experience. The technician are experienced and ready to assist. They arrived on time and always give me good advice about upgrades but with no pressure. Last but not least they fix my problem.
- Terence Farmer
Eldersburg, MD
Tito came to our home today to repair a broken spring and while he was here he also replaced the drums which were also under warranty! Tito was prompt, very efficient and did a great job! Thank you!
- Veronica Horak
Millersville, MD
Precision was the best choice-- recommended by a neighbor, they offered prompt response, wonderfully thoughtful technicians, and fast resolution.
- Marnie Litz
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Chris arrived on schedule and did a great job repairing my door. He took the time to answer my questions.
- Joe Mandato
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Precision Garage Door is a great company. They were professional and efficient. They came to my house the next day. Jamal Crosby is a very good technician. He was professional and efficient. I would recommend.
- H Hunter
Baltimore, MD
Tech was very friendly and informative. Good experience.
- Daniel Dewberry
Our technician, Cody McC., was punctual, friendly, & efficient. A job well done with fast friendly service! Thanks, The Butler Family
- Katherine Butler